The plaster and tile needed to be replaced within my in-ground pool and spa combo. As an automatic, I turned to Yelp to seek project bids and read reviews. I was quite impressed with the Yelp reviews of Melo's Pools. I sent a quote request via Yelp and had a response within 10 minutes! Appointment was set for five days later. Albert and Pablo arrived to my home on time. They measured, took pictures and assessed the pool along with the pool pump system. We discussed ideas, timelines, finance options and they left me with a book that contained sample ideas. The following week I met both of them at their showroom to look at the actual tiles and find a match for the pebble. Albert and Pablo were great at making suggestions and giving me space without any pressures of making a decision, signing a contract, etc. A couple weeks later I signed contract and a demo date was set. The crew was on time the first day, and that stayed true until end of project. To no surprise there was a leak detected after opening up the plaster. Mauricio, the project manager, brought it to my attention immediately. He showed me the issue, explained what needed to be done, had a plan ready to go and with my sign off they had the issue fixed expeditiously and the project was kept on track. As a matter of fact, the project was completed a week earlier! Even my neighbors commented how quickly they worked and how great the pool turned out. From Day 1 to the end, the entire crew was respectful. Mauricio kept me updated on the progress of the project. Even after the project, Pablo and Mauricio came back (each separately) to ensure all was good. As I explained to them both, the tile is even more beautiful in the daylight and the colored grout was a perfect match! Worth every penny. Customer service is above and beyond at Melo's. Working with Melo's was effortless. Thanks to Melo's, I love my pool again. Thank you, Albert, Pablo, Mauricio, Art and crew! read more

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My husband and I recently decided to remodel our pool, which was 12 years old and ready for a refresh. Before moving forward, we obtained three bids, including one from Melo's Pools and two other pool companies. While Melo's quote came in between the other two, we felt confident they would work closely with us to create our dream pool. Their detailed project timeline and professionalism gave us confidence from the start. We had already selected a glass waterline tile and needed expert guidance in choosing a pool finish that would be both beautiful and durable for years to come. Our Project Manager, Joaquin, recommended that we visit the NPT showroom in Palm Desert to explore our options. Following his expert advice, we selected a Stonescapes Mini Pebble finish in an aqua-blue color that perfectly complemented our tile choice. Throughout the demolition and remodeling process, Joaquin was always available to answer questions and provide guidance. His professionalism, confidence, and attention to detail helped ease any concerns and reassured us that our project was in capable hands. The day before demolition, Gabriel from the Melo's team arrived to drain the pool. The following morning, another crew arrived promptly at 7:00 a.m. to remove the old plaster finish and ceramic tile. That same week, Melo's tile crew installed our beautiful new glass tile and worked with us to create custom accents on the spa seating area, spa steps, and pool entry steps. Once the tile work was completed, another crew arrived as scheduled to apply the new Stonescapes Mini Pebble finish. After the finish was installed and the pool was refilled, Carlos from Melo's took over the startup and curing process. For the next six weeks, Carlos visited two to three times per week to ensure the new finish cured properly and that the water chemistry remained perfectly balanced. Carlos's professionalism, friendliness, thoroughness, and expertise in pool chemistry were truly impressive. He not only maintained the pool meticulously but also took the time to teach us how to properly care for and adjust the water once the startup period was complete. Throughout the entire renovation, Joaquin and the Melo's team maintained regular communication, ensuring that we were informed every step of the way. Every member of the team was professional, courteous, and genuinely focused on delivering an exceptional customer experience. Our newly renovated pool was delivered in perfect working order, and the results are absolutely stunning. We could not be happier with the finished product or our experience working with Melo's Pools. We highly recommend Albert Melo, Joaquin, Carlos, and the entire Melo's Pools team. We wouldn't trust any other company with our pool needs. read more

Melos Pools and Outdoors - Landscaping Near Me - Palm Desert, California

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We had Melos install our pool about five years ago, and they did a wonderful job with the entire build. If you've ever gone through a pool installation, you know it's a major project--but Melos made it feel smooth and manageable. They were efficient, professional, and kind throughout the process. It's clear this is a family-run business with heart. Even after the installation, they've been there for us--answering questions and helping us learn the ins and outs of pool ownership. Albert Melos and Amber (who truly runs the show!) have both been tremendous and a pleasure to work with. Highly recommend them to anyone considering a pool! read more

Melos Pools and Outdoors - Landscaping Near Me - Palm Desert, California

I am very pleased to have chosen Melos pools for my pool restoration and a new spa. Maurico was great to work with, he had some good ideas on how to proceed and they were very helpful with bringing samples and keeping the project on budget. There were one or 2 hiccups with communication, but i think thats quite normal these day. I know they will always be available for future needs, and I totally recommend ! Beautiful work by Melos team! read more

Melos Pools and Outdoors - I will add more photos as I take them , and they are welcome to use any for their website - Landscaping Near Me - Palm Desert, California

Melos Pools and Outdoors is an amazing team for your next dream yard/pool. This is our 2nd time using Melos and we couldn't be happier. Albert and Pablo always go above and beyond. read more

We have now finished and are enjoying our new pool. Even though there were issues to correct along the way, Melos Pools was standing by to correct any issues we had. This is what we find to be the kind of company we want to deal with in the future . One that stands by their work and does what they say they will do with accountability. We found their project manager Joaquin to be very accommodating as well as responsive throughout the project. We can honestly say, that we would have no reservations recommending them to others. read more

Had my pool and spa build by them in 2020. Love the result. But they only service the pool while it's under warranty (3 yrs) after that, tough luck you're on your own they do not want to offer service anymore even if you would pay for it. read more

As an interior and exterior designer, I am very particular about the quality of work and attention to detail. I had the pleasure of working with Joaquin at Melos Pools and Outdoors, and the experience was fantastic. He was easy to work with, always responsive, and returned my calls in a timely manner. The reconstruction of our client's pool was superb--flawless craftsmanship and excellent service. I highly recommend Melos Pools for anyone looking for top-tier pool and outdoor renovations! read more

Melos did a fantastic job resurfacing and installing new tile in our pool from start to finish. Communication was clear and all charges were transparent. Joaquin was very professional, kind and knowledgeable! Would definitely use them again for other outdoor projects. read more

Working with Melo's pools was a very positive experience. From the very beginning if our swimming pool construction project and to the completion, Mauricio our project manager was very helpful and understanding. His communication skills knowledge and attention to detail were some of the reasons that our project was completed successfully. He was always responsive and available. We are detail-oriented people, and everyone at Melo's Pools company, always complied attentively to our requests or concerns. They were very professional. The working crews did their best to clean the area every day before they left the site. We rate their craftsmanship as A+. We also want to thank Joaquin, Carlos and the pool equipment installers. Our swimming pool construction has been successfully finished and everything is operating very well. We are please and satisfied with the end result, and will definitely be recommending Melo's Pools in the future. Liz M. read more

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Amazing company..Very professional. They did a great job totally redoing our pool and spa. I could not be happier. All their employees were courteous and professional. We had a couple of minor issues which they took care of promptly. Highly recommend.. John H read more

What an incredible experience! For everything involved in putting in a pool, Melos made it painless and quick! read more

We just completed a pool rennovation with Melos and they did an outstanding job. Our pool in Rancho Mirage was damaged in the flooding following the hurricane last year, resulting in stained plaster. We decided to re-surface the pool and re-tile as well. Because of the age of the pool there were a few other things that needed to be addressed, but they were great working with us through all of the issues that came up. They were great to work with from the first point we reached out -- prompt and professional responses always. Everyone we interacted with from the company and crew were terrific. They were professional and cared about the quality of their work. We are very happy with the final result and can highly recommend them. read more

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excellent orientation to how the pool system work. I was so enlightened.. thank you the representative communicated well went over everything in detail. read more

Melos Pools and Outdoors - Landscaping Near Me - Palm Desert, California

Just wanted to show the defective plaster on my new pool. It was drained yesterday to do the necessary plumbing repairs (Cooper pipes left under slab going to the new skimmer and inlet). Please note the darkened areas and spider web cracking. The molting is caused by late troweling and cracking is caused by not applying enough Plaster over the gunite. Underneath each of the spider web cracks the area is hollow! It is just a matter of time before the Plaster fails. This is a defect that both Alberto Melo and the owner of Vasquez Plaster denied. The cracks and the molting can be seen very clearly with water in the pool, but both said they see nothing! Denial is cheaper and heck I'm just a stupid woman, what do I know!!! I have to demo and replaster my pool in the fall. The amount I paid Melo's was a complete waste! To say I am upset would be an understatement. I have no choice but to report my findings to the California State License Board and let them investigate and go after the bond to recoup the cost to re do the Plaster and plumbing. I have to now pay to fix this incredible mess caused by Melo and the cheap subs they use both concrete and plaster. I urge you to look for another pool contractor. I found an honest one in the end, but unfortunately for me it cost me a lot of extra money. So incredibly bad, dishonest and wrong. So disappointed Melo's denied everything and did not stand by their work! I wish that I would have read the negative reviews on Yelp BEFORE I signed the contract. read more

Melos Pools and Outdoors - Plaster turning grey and molting as it dried. - Landscaping Near Me - Palm Desert, California

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My family could not be more disappointed with the quality and service provided by Melo Pools. We paid over 100k for a top end infinity pool, and have had non-stop issues with the tile job done by Melo. Within 6 months of completion, the tiles started falling off all over the place. This is a 2nd home, and every time that we came to vacation we arrived to find a lot of tiles missing. We'd contact Melo, they would make various excuses to try and avoid having to deal with it, and then say they'll come repair it. Each time we'd return to the home, there were more tiles missing and this process repeated for several years. After a number of years dealing with this, and a serious cut on someone's foot from the poor workmanship, we requested that they redo the job. We had gotten opinions from several other contractors/pool professionals, who all noted that the tile job was not done properly, and that these issues would continue. Melo continued to try and evade the issue, and it was a painful process to get them to even respond. We eventually got to the point where we insisted on a complete redo so that we weren't dealing with this every visit, and only after making clear we'd be filing a complaint with the California State Licence Board if they did't agree to repair. However, after agreeing to do this, we tried to schedule a time for approximately 2 years while Melo made constant excuse about how busy they were and they'd get back to us later with a time. This went on for months and not once did they reach out to us. On our last visit, the excuses continued, and we advised we had no choice but to make a claim on their contractors bond, as these things have to be done within certain time limits. We recently sold the property, and had assured the new buyer that Melo would schedule the repair with them, and when attempting to do this Melo's new excuse was that since we notified the bond company of the issue, they were going to punish us by refusing to do anything about it. It became very clear that they had all along intended to delay, delay, delay and then find a very dishonest excuse fully lacking in integrity to get out of fixing their shoddy workmanship. After several years of never being able to fully enjoy our pool, multiple cuts/injuries to guests and children that Melo was made aware of but took no action on, we are now left with having to file complaints with the CSLB and on their contractors bond to investigate the substandard work. It may very well be that they intentionally delayed this, and took advantage of our good faith, to the point were these time limits have run out. I see this company has many good reviews, so perhaps the problem is that the Owner's son is now in charge and would rather spend his time seeking out new business, instead of taking care of previous clients that spent 100k+ with them. I would avoid this company at all costs. read more

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They are the best business I have ever dealt with. I called about 5 pool builders, when I was looking to have a pool built. I only got a couple of responses. The others made appointments and never followed through. Melos pool listened to what my wife and I wanted and built our dream pool. They are the best. read more

Melo pools have been nothing short of amazing! And please don't take that lightly. We went through a 3 year nightmare trying to renovate a home for my mother, and Melo pools went ABOVE and BEYOND their scope of work to help us. I have to highlight Mauricio. He is truly a gem of a human and the kind of person ANYONE would be happy to know and even happier to have work for them. He deserves all the positive recognition. Our pool is gorgeous and the customer service is exceptional. While Melo pools might hesitate taking a job with us again (longest project in their history I'm sure), we would 100% hire them again- simply because of Mauricio. We highly recommend hiring them and strongly suggest having them do as much or the work as possible. Can't wait to make memories in our gorgeous new pool! Thanks a million! read more

Update on my first review. Was initially very impressed with the build process and support throughout, but subsequently found that my pool was losing water. Like others here, I have found the aftersales support thoroughly lacking. On initial contact regarding the issue, Melos did a crew out to test for leaks around the plumbing fittings, but went silent on me after they were unable to find any. They made no attempt to investigate the issue further. I was eventually able to determine that the spa was gently overflowing whilst the filter pump was running, due to the two equalizer lines between the spa and the pool being installed in a way that allows them to attract, and subsequently become blocked by, floating leaf detritus. It's a major oversight that has required me (yes me - myself, not Melos) to modify the plumbing of the pool in order to prevent it from happening, and the end result is ugly. In short, I feel that Melos are very keen to sell you a pool, but that should you encounter problems once they have pocketed your money, you're going to be out of luck. I love my pool, but wish that I had gone with another construction company that stood behind their work. Pretty grim. read more

Our pool is complete and it is a work of art. From onset, Albert, Moises and their team have been amazing to work with throughout this entire process. They truly are here to make a new pool owner feel 100% comfortable and are commendable with their customer service. Allow us to walk you through our process that may help you decide to "take the plunge" with Melos Pools. On Day 1 we made an online inquiry on Yelp. Melos responded back immediately to assess our questions and be included in our bidding process. Albert Jr. came out within the week, measured, designed, and created a comp that blew us away both in beauty and within budget. Their service within 2 weeks of initial outreach exceeded expectations. When investing in a backyard of this magnitude, a person wants to feel comfortable and this family owned business does that incredibly. The process was timelined. Albert's team kept us in the loop every step of the way. They work with a lot of moving people and parts, but will always communicate with you. Although we had a few areas to address along the way, some of the tile needed to be tweaked and cement is always tricky, guess what, no questions asked, they arrived to make it perfect. And it was. From explaining the pump, the app, the maintenance, we are confident we made the best choice for our pool contractors. Should we ever move, and look to build another pool, we'd use Melo's again...and again. Words cannot express how pleased we are with the integrity, the professionalism, the final product and give them our highest recommendation. If you'd like to reach out to us to learn more about our experience, please reach out. Malia Rivera & Rich Rodriguez read more

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We used Melo's to build an entirely new 10' x 30' pool and spa in the front yard of a house we purchased in Palm Springs. They also built a 5' concrete stucco L-shaped wall around the property. To start the process I triple-bid the job. All of the bids were in a similar range, but Melo's bid was most polished and professional. They gave us a clearly outlined PDF with line items for all of the details and options. Albert prepared the bid, he is the owner and Melo's is a local, family run business. He walked us through a 3-D model of the design and showed us photos of past work. After we signed the contract Melo's took care of all permitting with the City of Palm Springs, EXCEPT the rest of the perimeter around the pool outside of the L-shapes stucco wall. Melo's was great, the City of Palm Springs Planning Department is an ABSOLUTE NIGHTMARE. Pool and wall we're approved, fence would come later, and digging began. Melo's was efficient in working and Albert's right-hand man, Mauricio, took over. Both Albert and Mauricio were always available to me by phone or text if I needed them. The middle of the project became painful due to BS related to the disorganized city and the project was delayed by about a month. Albert and Mauricio went above and beyond to help me attending all sorts of meeting with various people in planning, many of whom told us conflicting things as the plans were approved, unapproved, and approved again. 12-14 weeks later the finishing touches were done. Big projects are challenging and since I was personally involved in trying to get everything done perfectly. The pool is amazing and the wall is beautiful. Melo's was generous in helping me level the lot and assisted in a few other things that were above and beyond. I would use them again and may even in the future if I can further develop this property or another. This is my family and I's first home ever and Melo's was a huge help in making it possible with their quality work and service. read more

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If I ever move and need a new pool, I will go straight to Melo's. I am so pleased with the end result. The pool and spa is top-notch, both aesthetically and construction-wise. Just as impressive, is their customer service. Special thanks to my project managers Mauricio and Joaquin. Their expertise is the real deal. They are very knowledgeable, attentive, and patient, especially with someone like me who has very little common sense when it comes to the mechanics of operating and maintaining a pool. My husband passed away unexpectedly in the middle of the project. Until then, I was not involved at all. I cannot believe how caring Mauricio was with me given my situation. He treated me like family and walked me through the entire process. I knew I was in good hands. I cannot thank him and his crew enough. I am most fortunate that my husband had picked Melo's. I am so grateful for Mauricio and Joaquin. I know I can rely on this company in the future. Jesse read more

I was very unhappy with my experience with Melo Pools and would highly recommend finding another pool contractor. I dealt with Alberto over a long period of time trying to get them to schedule warranty repairs, and he was very dishonest throughout. He would always have some excuse about how busy they were and tell me they'd get to it a few months down the road. When that time came he would have more excuses and this has gone on now for several years, all the while we can't enjoy our pool because of the poor workmanship. Please do not give your business to this unethical company. read more

Melos Pools designed and installed my pool in 2019. However, every time I have had to call them to either ask them a question about the pool, I get the "your pool is out of warranty, so there's nothing we can do." I called today to ask if they could replace a Pentair Globrite LED light in the pool. I told them I knew the light was out of warranty, and that I would pay for the service. Told them I already purchased the light ($539). When they heard that, they said they couldn't do it. Not only that, but the woman proceeded to tell me that she spoke with a co-worker who said she spoke with me in the past about this same issue and was told to call Pentair directly (which was not true). Try not to get into business with this company. They are horrible with service after the sale. read more

I am very happy with our pool and deck resurfacing! It started with the bidding process - I contacted several companies and most of them didn't even come back with an estimate. No communication, just ghosting which was very annoying. Alberto provided a timely reasonable proposal. The work was beautiful, on time, on budget and he was in constant communication with me. Highly recommended. read more

This review is long overdue! We are so happy to have found Melos for our new backyard pool and spa and grilling/dining area! Albert was easy to work and communicate with. From day 1, they were nothing but professional and punctual. Did I mention that their rates are very reasonable, especially fir the quality of work that they offer! We highly recommend them to anyone looking to build a new pool and spa! read more

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From start to finish I could not be happier with the complete project! Albert and Mauricio and the whole team were a pleasure to work with and exceeded all my expectation. We have a cool clean sexy Mid-Mod Palm Springs outdoor space and pool all Thanks to Melos Pools and Outdoors. During Covid things have gooten very tough for all, but Melos has it together! If you need a Pool in the Valley ~ Look no further and Call Albert at Melos read more

Melos Pools and Outdoors - Landscaping Near Me - Palm Desert, California

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After researching four different pool and spa companies as well as receiving their bids, I am very pleased to say that I chose the right one and that was Melos! Even though their bid wasn't the lowest (it was the middle), it was the first few initial meetings with Albert Jr that solidified it for me. He was warm, engaging, and showed genuine interest in the project. Unlike the others, he immediately entered the bidding process with a lot of information with detailed brochures. Most appreciated however was the straightforward and easy way to review all functional and design aesthetic options. Given their transparent pricing approach, the bidding, design, and construction phases were stress free. Sans the early 2019 heavy rains in southern cal, the design and construction phases stayed relatively on schedule Albet Jr and Melos helped design and build a pool that was exactly what I had hoped: Beautiful design that is relevant and modern for today but also looks timeless and age appropriate next to a 70 year old home. A pool that looks like it's always been there. I couldn't be more pleased and highly recommend Albert Jr and Melos! Lyle Barnes read more

Melos Pools and Outdoors - New oval shaped pool built around original stone retaining wall. Separate but still pool-connected spa above steps - Landscaping Near Me - Palm Desert, California

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The short version: Do yourself a favor and CHOOSE MELOS. The long verison: We bought a house in the Windy Point neighborhood of Palm Springs, knowing that we would need to build a pool. We had several different places come out and bid on the job. Knowing that we were going to be paying a pretty penny for this build, I agonized over what company to go with. Melos prices were about mid-range for bids - not the highest and not the lowest- but I went with them because of how they treated me and how they communicated with me. I ended up being SO glad I did. I asked a TON of questions during the bid process (it's our first time owning a pool, let alone having one built), and they gave me detailed and clear answers throughout the whole process. They were flexible and adapted with some last-minute schedule changes we had too! Melos works on a lot of big and impressive projects- ours was not that; we got a relatively small and simple pool and spa. HOWEVER, they treated us (and continue to treat us) as just as important as those big budget projects. EVERY question or concern I had along the way, they were quick to respond. Even after our pool was completely finished, I called *on a Saturday* with a question about the spa, and I IMMEDIATELY got a call back and they were able to explain the answer to me! Every single person from Melos was amazing to work with- Mauricio, our project manager, couldn't be more kind and friendly! Everyone from Melos wore masks and followed COVID precautions. I can't say enough good things about Melos! They should be your first call for your outdoor needs! read more

Alberto came out to give us a quote on a complete pool remodel. He was on time, professional, and polite. He wrote up a full quote based on what I asked for and separated the quote into sections so I could easily break it down and decide what I wanted. Their quote came in slightly lower than the company we ultimately chose and they even guaranteed getting it done before the company we chose would commit to. We ONLY went with the other company because they offered us a free design before we signed the contract. Other than this, we would have gone with Melos and I have no doubt we would have been thrilled with them, as well. I appreciate the time they took and would recommend anyone considering a pool remodel to check them out! read more

Such a great pool company - Albert is amazing - so creative with design ideas and implementation - and on budget! Our home is so beautiful because of Albert and his team - we couldn't be happier - You can't go wrong and will most likely be writing your 5 star review after your pool is created!! read more

I contacted 12 different companies for bids for my pool and backyard. Melos was the only one willing to do all the work. They are not the cheapest but definitely not the most expensive. But they do amazing work. They took all our ideas and put them on paper to computer rendering and finally actually building it. We could not be happier with the work. I appreciated how professionally and friendly they were throughout the construction process. Definitely would recommend them. read more

Melos Pools and Outdoors - Landscaping Near Me - Palm Desert, California

Not only was my new pool installation very smooth but warranty/service work after the fact has been top level customer support. Great people behind a good company! read more

Love our new pool! Albert Jr. was very personable, as well as professional from the start. The terms & timeline were very clear with no surprises, which is the last thing you want on this large a project. Moises who oversaw the construction was great at communicating every step of the process, made sure questions were answered & that we were happy with the progress. It is clear they know what they're are doing and they are good at what they do. I feel that we got a top of the line pool & top of the line service. Would definitely recommend Melos Pools if you are looking to build one. read more

Melos Pools and Outdoors - Landscaping Near Me - Palm Desert, California

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I just finished my first week enjoying my new swimming pool and feel compelled to share what a great experience I had designing, bidding, installing, and now using my project with Melos. I was doing a full home remodel, and I must say, Albert and his team were by far the best contractors I encountered. I love when you can text someone and they actually respond- It left me feeling very well taken care of on a project that was so important to me. They were able to roll with the punches when things got held up because of other parts of my home remodel, and I could tell really enjoyed doing something somewhat unconventional. I can't wait to spend many years with this new beautiful centerpiece to my back yard. Call Melos (and Albert) if you don't want to worry. read more

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From design, to construction, to ongoing support, Melo's Pools has been outstanding. Their expertise complimented by dedicated customer service is deeply appreciated. read more

The owner called in response to my review. Very apologotic about the service I received. I did decide to schedule a visit for a quote. Alberto is very knowledgeable about the business and was very forthcoming about timelines given supply chain issues and his backlog. He provided a quote in 2 days which is amazing. He also provided many brochures so we know what our options are. read more

We had our pool and landscaping done by Melo's Polls and Outdoors. I was very satisfied with their work and their Project Manager, Mauricio and office staff were very helpful considering the very high demand for pools in the Coachella Valley . I would highly recommend them !! read more

I have never posted a review here on yelp but wanted to take the time and post something since part of my decision of going with Melos Pools was based on the reviews here. I always try to do my research on most of my decisions specially something big like this. Melos Pools was a perfect choice to go with after talking to other pool companies. Albert Jr was very easy to work with and talk to, I really felt the enthusiasm. He knew my vision on what I wanted and really helped develop that vision with great suggestions and expert ideas. He was very thorough on explaining the whole process and kept in contact throughout the whole project with updates on what they were doing next. I'm pleased on how everything turned out. I recommend Melos Pools to anyone that is looking for passion to do great work. read more

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Melos always made me feel like I was their only customer! No one ever said " Yes I want to blow 50k+ on a pool"- especially not my husband. With that in mind I was on the hunt to find the perfect company to work with and after receiving multiple bids Melos Pools was the easy choice. It wasnt about the cost- they actually had one of the higher bids. It was about their overall understanding of my vision and their assurance behind no "hidden" costs. Their bid was beyond detailed and spelled every detail out. Albert walked me thru everything- timing, pool depths potential delays, city requirements etc. Lets not forget my amazing Project Manager - Moses! There never was a time that I didn't know what was going on with the project. read more