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Pool Surgeons

3.7 (6 reviews)
Open • 8:00 am - 4:00 pm

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Liverpool Pool & Spa

Liverpool Pool & Spa

2.3
(23 reviews)

We purchased an in-ground pool with LP&S 3 years ago. We used them for opening/ closing every…read moreseason as well. Our service has been nothing short of excellent. We've run into a few issues here and there; but they've always been available to us, made things right, and checked in afterwards. The subcontractors they recommended were excellent, as we expanded the concrete pad much larger around the pool-side and we added additional electrical work. I even lost a gift card my work colleagues got for my birthday, and they bent over backwards to look it up and apply it to this year's closing (it was 2 years old!!!). This was a large purchase for our family, and I'm thankful we went with LP&S to make our backyard into a place my family will enjoy for years.

I've been trying to reach Liverpool Spa all morning. When I call, the automated system says to…read morepress 2 for Sales, but then tells me it's not a valid option. The same thing happens when I press 3 for Service. Since I haven't been able to get through, I'm posting here in hopes that someone can help. My mother purchased a pool on March 10th. At first, we were told the installation would be "sometime" in June, with the understanding that weather and all the rain could cause a slight delay. After my mother had to reach out multiple times just to get an update, she was finally told it would be installed during the second week of July. Today is July 16th, and we still don't have a pool. We also haven't received a single phone call, email, or text letting us know what's going on or providing another timeline. My father even removed our backyard gate back in June because we were told the installation was coming, and it's been left that way ever since. At this point, the lack of communication has been the most frustrating part. Delays happen--we understand that. But keeping customers informed shouldn't be this difficult, especially after they've already paid a deposit and have been waiting for over four months. I've encouraged my mother to cancel the order and request her deposit back so we can look elsewhere, but she's been very patient throughout this entire process. That's why I'm stepping in. Ordering a pool in March only to potentially have it installed at the end of the summer defeats the purpose. We're simply asking for someone to contact us with an honest update and a realistic timeline. Please reach out as soon as possible As my mother is gone on vacation now out of the country for the next month so I will be taking this over.

Cool Waters Pool And Spa

Cool Waters Pool And Spa

3.1
(13 reviews)
•$$

Longstanding customer who uses Coolwaters for pool openings, closings, repairs and questions with…read moreexcellent response and service. Thomas A.

There are a lot of bad Pool companies, but this company takes the crown as the worst one. I called…read morethem three weeks ago after I saw one of their trucks drive-by saying they do service calls. Their first visit they went to the house did a mediocre job didn't even backwash the pool and the pool was left looking not good and cloudy . I called up and spoke to a woman on the phone who gave me an attitude because I'm calling letting her know that the pool looks bad after I paid them to service it and that this is a business that I am running here and then I need my pool, not to be cloudy and looking bad The owner drew the came to the house went on about how he's the best And how it takes time to get the chemicals correct 10 days later the pool looks 10 times worse and it's green. I will attach photos. This guy says he's the best but couldn't even manage to get my Pool water looking good. Then after I call other companies up and I got Liverpool Pool and Spa to come out and handle the situation, they told me how bad this company is, I can clearly see that as I just hired them less than a month ago, and I've already fired them. I don't have some Lil pool either. This is an inground $80,000 pool with a salt water system and the they can't even manage to get the Pool water clear, how could you trust them with any kind of installation? Do yourself a favor steer clear of this company

Pool Surgeons - poolcleaners - Updated July 2026

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