I stand corrected... Kyle immediately responded to my dissatisfaction and demonstrated honorable…read morecustomer service and attention to our pool service needs. Thank you, lad... Very much appreciated!

did not fix the problem after taking it back two times. An expensive charge and very slow or never…read morereturning the calls that were made....

The service people are quick to respond to any concerns you might have about your spa. They will…read moretreat you right. I highly recommend Relax and Retreat.

I would highly recommend R&R to any of my family and friends for their spa/hot tub needs. The team…read morethere made my whole experience wonderful even when I was asking a million questions during the process. They have a knowledgeable and trustworthy team that's going to get you what you want the way you want it! Don't waste your time elsewhere because you're gonna get the best treatment and experience right here!

We recently purchased a Hot Spring spa from Ross Underwood at the Texas Hot Tub Company. Ross was…read morevery informative and helpful. Also, he exercised some flexibility on pricing & delivery options. He provided a great referral for an electrician for running the dedicated AC box for the spa, and his team did a great job of communicating when it came to delivery and installation. Ross then called me after the install to ensure that all went well. I really couldn't be happier with the whole process. Thanks Ross!

I called for 2 days leaving messages for the service department. Finally the young lady answering…read morethe phone was able to track them down and get someone on the phone to answer a question. I also had a service visit scheduled for "first thing" Tuesday morning. When I called Tuesday at noon when no one showed up at first they confirmed yes they were late, and then called back later to say "we had confusion and they were to come on Thursday". They obviously do not care about customers and even after I canceled my service appointment no one still called to apologize. Save yourself the trouble and call someone else that will atleast fake acting like they care.

I purchased on older home with an old, complicated pool. I tried a number of times to work with the…read morepool company who installed (A large, well known provider) but they would not even call me. Since then, I have had Caribbean Blue out twice - once for a clogged pipe and recently for a motor pump change. They are knowledgeable, friendly and extremely responsive. I plan on doing some pool upgrades (plaster, etc.) and I already know who I will be contacting. Thank you to Jim and Jeff for restoring my faith in TX businesses!

My family bought a 15K hot tub for our lake house. When ordering the hot tub, we discussed with the…read moresales man for speakers and being able to remotely turn on the hot tub. Post installation and pool school, there is no remote turn on. This was discussed with the owner and he notes that it was not in the order form and we did not read the contract closely enough. Alright? But again, we worked with a sales person and we would not know how to look for that within the sales document. Now a year later, we cannot get in the hot tub unless someone sleeps at the lake house over night and turns it on at 9 am since we cannot turn it on remotely. So, beware of the salesman. Also, at the time of purchase it was 2024, why sell anything without Bluetooth? Also we had to have two pool schools because the first person who arrived did not how to even use our salt hot tub.

I've used them for a couple of months and all the service has been very good. They come the same…read moreday each week and manage the hot tub. They did a very good purge and clean that was needed. I'll stay with them...

Carlos and Adriano have been servicing my above ground hot tub for more than three years now. This…read morehot tub is over 20 years old. They know exactly how to diagnose and fix it every single time they are budget friendly. And friendly I love these guys and they will continue to get my business every time something goes wrong with this dinosaur. I appreciate them so much and so will you you. They get 10 stars.

Thank you Carlo, you did awesome job with the spa move and the repairs that were needed, the new…read morehot tub cover...love my deck and gazebo! Im thanking you every time I look through the window. Super recommended! Very affordable.

This location has little to no customer service. My wife went in to but spa chlorine and the sales…read moreperson sold her spa Ozonator. It took a bit for us to realize this did not work. Of course the process to buy always ask for the phone number and the sales person did not care to see that she had been purchasing colabrite chorine for years. I attempted to purchase the proper chlorine and return the Ozonator only to be told they would not refund, even though their per say helpful sales person sold her the wrong thing. We have shopped this store for over 20 years ... not much customer service in my opinion. STAY AWAY from this store , go somewhere else there are to many Leslie stores to put up with this crappy service.

Went in there looking for a impeller for my Hayward super 1 pump…read more It was no longer a part that's in circulation but they managed to find me an alternate part and that could substitute for it. They even went and picked it up for me. Fantastic service from Jason and Ty

Outstanding service and quality work! Within a week I had a tech (Gerry) at my house and had my…read moreissues repaired. It was nice to have a tech walk me through everything he was doing and teach me a few things about my equipment. I know a week seems like a long time, however, when having to deal with weather and my insurance company that is actually really good time (anyone ever having to deal with a home warranty company would know this). I definitely recommend this company. Great job.

Very unprofessional. Their main phone number is a cell phone and it's not easy to speak to someone…read moreor coordinate an appointment. Was given a five hour window to be home (not even the cable companies do this) and of course, the technician never showed up. Would not recommend them.

I found out about One stop Pool & Spa in Coppell TX this year and I will drive 11miles out of my…read moreway to come there every time always a great experience and I learn something every time! The Employees, Service Tech and Managers are Amazing, wealth of Knowledge! 10/10

From the owner: Leslie's is your trusted neighborhood pool store in Coppell, Texas and a go-to destination for all…read morethings pool and spa. We offer the best selection of pool and spa chemicals, pool cleaners, equipment, cleaning accessories, floats, and pool toys. Count on us for complete pool care, including free in-store water testing, free cleaner inspections, and free in-store labor on repairs. Shop your way -- in-store, online with easy in-store returns, or through the Leslie's app. And don't forget to join the Leslie's Pool Perks Rewards program for special offers and savings every time you shop.

Technician knew what was wrong and had it replaced a few minutes later! Really nice to have someone…read morethat knows what to do right away!

This place is great for good advice, products and service. We had to replace a DE filter vessel…read morethat ruptured, during the search I spoke to Kim who recommended a multi cyclone pre filter and cartridge system. It is so much easier to take care of and works great, I've been a customer ever since for supplies and service. Rick did the install and we have had him back twice for minor repairs on other parts of the system. He is knowledgeable and quick to respond. This is our go to location for all things related to the pool.