If you're shopping for a hot tub and want a very knowledgeable, no-pressure buying experience, ask…read morefor Liam at Spa & Sauna Company. I've honestly never left a review on Yelp or Google before, but this experience was so good that I felt compelled to share it. I recently purchased a hot tub for my family from Spa & Sauna Company, and Liam made the entire process exceptional from start to finish. Before visiting the store, I had done some research on the type of hot tub we wanted, but once you start looking seriously, the number of options becomes overwhelming--different brands, sizes, salt systems vs. traditional sanitation, lounge seats vs. no lounge, installation considerations, maintenance, and more. When I walked into the store, I appreciated that I could browse for a bit without anyone immediately approaching me with a sales pitch. At just the right moment, Liam came over, introduced himself, and let me know he'd be happy to help if I had any questions. What followed was honestly one of the best sales experiences I've ever had for a major purchase. Liam took the time to really listen to what I was looking for. He walked me through several options and clearly explained the pros and cons of different models--including both less expensive and more premium options. At no point did I feel pressured toward a particular model or add-on. The conversation felt informative, relaxed, and genuinely helpful, and it ultimately helped us find the perfect hot tub for our family. But the support didn't stop after the purchase. Liam helped us think through the best location on our deck for installation, worked through the delivery logistics quickly and smoothly, and has continued to be available afterward to answer questions. As first-time hot tub owners, we had plenty--everything from chemicals and temperature settings to water balance and general maintenance. Liam has been incredibly responsive and helpful through all of it. We've now had the hot tub for about a month and our family absolutely loves it. Like I said, I've literally never written an online review before, but this experience deserved one. If you're looking for a hot tub and aren't sure where to start, Spa & Sauna Company has a great selection--and if you want someone knowledgeable who will guide you through the process without any pressure, ask for Liam.

Great job purging, draining and cleaning our hot tub. Will use them again next year!read more

Initially, they were very professional and courteous. We worked with the son to pick what we…read morewanted. My husband said the father seemed to be very knowledgeable and honest when he came to quote. We paid the $1000 deposit and the start date was scheduled. Day one seemed to go well. However, from day two until the completion of the pool, their communication sucked. There were multiple days that they just didn't show up with no notification. We didn't hear anything until we reached out to them wondering why the no show. They claimed they had emergency jobs that pulled them away. We can understand that, but we would have liked a courtesy call. We had a scheduled date to get our house painted thinking that the pool work would be done, but due to all the missed days, it wasn't. So we pushed back the house painting a week. Come to find out, Coral Pool said we SHOULD get the house painted first. If we had better communication from them, we would have known not to push the painting back a week. Most communication was through text, which is fine, but this was not the experience we expected since they were so easy to work with in the beginning. Ultimately, the pool looks beautiful and everything seems to be running fine. I am pleased with the final out come. I am not sure if I would recommend.

We are extremely happy that we chose Coral Pool and Spa for our inground pool remodel. We met with…read morefour different companies before making our decision, and we ultimately selected Coral because of their knowledge, professionalism, and truly personalized customer service. Louie Mejia was our project manager, and he did an outstanding job from start to finish. He was incredibly helpful in guiding us through the process of selecting finishes and design details, making sure everything came together beautifully. He also recommended essential repairs and updates that needed to be addressed to ensure the final result was not only stunning but built to last. Thanks to his expertise and attention to detail, we now have an amazing new pool that exceeded our expectations. We really appreciated that Coral Pool and Spa is a family-owned company and that they do not subcontract their work. Instead, they have a specialized, in-house team for every aspect of the job. Every employee we interacted with was professional, skilled, and respectful. We also enjoyed working with Louie's dad, the owner, who was always available to answer our questions and make us feel confident in the process. We highly recommend Coral Pool and Spa to anyone looking to remodel their pool or build a new one. Their quality, integrity, and customer care truly set them apart.

If you are looking for someone who is knowledgeable and honest, you should go to John. Don't be…read morediscouraged by a few one star reviews on here...look at the work he did and the FIVE STARS reviews from all of his clients, it speaks volumes. At first, when I called him, he said that his work is expensive. I felt a little uncomfortable and thought that how does he know how much I am willing to pay for this project. But then I realized that if someone who is brave enough to say such a thing, he must be good at what he is doing. Besides, I believe in "you get what you paid for". So I called him right back and explained to him what I wanted to do. He came to my house the next day and spent a good amount of time inspecting the property. He did not give me a quote but said it is not worth doing what I wanted to do. He gave me advise on alternative solutions and provided valuable information that I would not have known otherwise. After this experience, I feel like John is the only one that I would trust to do work for my forever pool. He takes pride on his work and once he takes on your work, you know he will turn your pool into a masterpiece.

Called to get an estimate. He asked questions about the pool and then hardscaping and landscaping…read more He then explained they were booked through the summer. I said that was fine and I would still be interested in getting at least a preliminary quote as we were kind of expecting that. He then started the whole well you might be better off calling the other guys because they are cheaper and I only do high end work thing...way to assume our project potential without even knowing our budget. I guess a gunite pool, spa, hardscaping and landscaping at a new homesite is too below him. I will take our money elsewhere.

Great service. Highly recommend. I have an above ground pool and he cleaned it no problem.read more

Responded quickly and they quoted me with a great value. I'm excited to work with them.read more

The project leader/Jeromy was on top of everything from the beginning to end. I am very happy with…read morehis willingness to do the fine job. The pricing is very reasonable and of course I will use them again. Thank you so much to finish the project exactly when I wanted ‼

I selected Royal Pools to install a new gunite pool after my previous (fiberglass) pool sprung a…read moreleak. Rick Swan, my main contact, was awesome to work with. He answered my never-ending questions promptly, met with me (graciously) multiple times at the San Jose showroom, and checked in (on site) regularly throughout the build. There were no contractual surprises and the pool project proceeded smoothly. Manny and Auria were great, too - responsive and helpful. I'm very happy with the end result! Be sure to connect with Rick if you are contemplating a pool project!

Ernie's Pool and Spa supply not only had the part needed in stock but they also FaceTimed me to…read morewalk me thru the install process. Very knowledgeable and the issue was fixed in no time due to their top notch service and availability!

We had Mauricio over to provide a quote to resurface our pool, update the coping, andbring our…read moreheater online connected to an app. He had all the info we needed, including available surfacing and stone. We asked if it was possible to complete the job in 3 weeks so we had a new pool in time for our son's 5th birthday party. He said absolutely and the crew was out that day to drain the pool and get things started. They worked every day with a big crew to ensure the pool was ready on time. Thank you Mauricio for the great quality and customer service, but more importantly for finishing on schedule and on budget! Would highly recommend Ernie's Pool for any pool (and landscaping!) needs.

REPAIR MASTERS Called Wednesday afternoon; my hot tub was…read morefully functional by Friday afternoon!!! Heater changed out for four bills, best service and price in the area!

Didn't purchase anything from them...yet…read more We own a 15' Master Spas Swim Spa. I came to Yelp looking for a company that maintains the hardware and services our area. I mis-read the company here and thought Pacific Coast Sauna and Spa did that. While I was writing down the number to call their office (the number list here is for the owner's cell), he called me back. I was incredibly impressed by the conversation. There was zero attempt to sell me something I didn't need AND he coached me for things to consider in the future...even telling me how to expertly do what they do. So, if you're looking for servicing of your water...these guys can help. If not, they will professionally give you an appropriate reference for what you may need that they don't do. That's customer service!!!

Our entire experience with Paradise Valley Spas has been awesome! Jonathan is a great, no-pressure…read moresalesman that helped us pick the right spa. He was very patient and answered all of our questions, not to mention offering lots of relevant information that we never would have thought of. We placed our order and the spa was delivered about a week early. The electricians that Jonathan suggested (JMC Electrical) did an amazing job as well. We went back today to buy some additional accessories, and Jonathan was more than happy to take the time to answer all of our noob questions. I highly recommend Paradise Valley Spas, and Sundance-brand hot tubs. We now own a nicer spa than I have ever been in elsewhere!

I'm spending the next week or so to get all my notes and history in line. I will post the entire,…read morehorrible experience I've had with this company. It's been a 4 year nightmare. From initial installation to scheduled care to random maintenance, it's something out of a movie. Tonight put me over the edge. My daughter and her friends wanted to use the hot tub. It's been a 4yr circus with this company. Tonight, I had to disassemble the arm to open it (it was broken at one end and wouldn't open.) Then take the cover off and put it on the ground to let them all fit. Then, ask them to help me put the cover back on, and then reinstall the arm. I travel a lot so my return home and hot tub time is important to me. I also have a very bad lower back, so it is also therapeutic for me. Will post again when I get the timeline, service calls. And everything else listed. This hot tub is relatively new.

Clean store with decent amount of supplies. Limited with specific items like various vacuums and…read morehoses that would service larger/deeper pools in general. Nice customer service & helped with what I was looking for.

Here I am again writing a glowing review for Leslie's Pool Supplies and Service. Tamara always…read moreacts in a helpful and positive manner. She consistently informs me of the best deals and practices to maintain our pool. William is just as helpful and both of them have good humor about themselves in a very mindful way. When I had to replace our filter/cannister, I used their service department. Keith was always prompt, effective, and diligent about the work he performed. I also was steered to the best deal and manufacturer for the system. I highly recommend this company due to the level of service and honesty of their employees as well as the products sold.

I just had Freedom Pool Service do a repair for me. As always, they are a pleasure to work with…read more Their staff is knowledgeable and takes the time to make sure you understand what needs to be done, what was done, how to maintain your system, etc. This time I had Alan and Jose come out to do the repair. I've also had Alex come out and he is fantastic as well. I needed to have a pump replaced and a part in my heater done. Not only did they diagnose it, but the guys also caught some problems and fix them proactively without an extra charge. They're scheduling system and payment system are automated and very efficient and easy to navigate. Appointments are made promptly and you were able to confirm from your phone. I highly recommend them. I've been using them for many many years and if I could give them a higher rating I would.

I have no idea how this company has a 4.9 rating. Their service is horrible. They dump way too much…read morechlorine and on several occasions we couldn't use the pool for several days. And they recently tried to sell us $1,000 of "parts" to fix the heater and it turns out it only needed an $18 part. Fortunately I got a second opinion from a more trustworthy company.