I would give this negative 1 billion stars if I could.
First and foremost, read how they have responded to other Google reviews
I had a tear in my sidewall and explained that I was in town from WI and needed a replacement ASAP, for obvious reasons. After jerking me around by never calling me back or responding to me unless to tell me they were running late (AGAIN) they finally arrive and replace the tire, great. Less than 12 hours later I check the tire pressure it's at 9psi. Being reasonably frustrated having been charged $200 I call and she tells me again she'll call me back. She doesn't. Then when I finally do reach her, instead of being apologetic trying to correct the situation, she tells me that I could've been driving around on It all day and run over a nail. (The car stayed in the driveway all day). Then "do you want me to come look at it or not"? What do you think???!!!! I was reasonably frustrated and I ask that she come look or refund me. She tells me "you don't have to be rude" and hangs up on me. Then doesn't answer any more of my calls or texts. Not a SINGLE APOLOGY
When I got to Firestone this morning, they also shared with me that she put the WRONG size tire on. Oh and this morning it was completely flat.
She knew what the correct tire size was too, screenshot attached for proof. She sent it to me via text after I told her over the phone. She also put a USED tire on the car.
And before you respond to this review the same way you did to the others - about how I didn't have the money to pay - refund my $200.92 and 20% tip you did not deserve.
I feel completely scammed and taken advantage of, being almost 6 hours from home, I was foolish for wanting a solution that I thought would be quick and convenient (and done correctly apparently).
If you ever find yourself in a similar situation in the Minneapolis area, AVOID AT ALL COSTS read more