Great service and attention to detail by my technician John from the Tampa store. Bought a new truck and it was missing a key fob so the Ford dealer had pop-a-lock come make me one. The guy communicated with me days before, got the original OEM Ford key fob for me, besides that he had to do so much computer work logging on to Ford and some other website before even downloading info from my truck to program the key fob. On top of that he had to cut the small key that was inside of the key fob. Everything went great and John is definitely a good technician that knows his stuff! read more

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The gentlemen Christopher Boyd embodied professionalism, grit, assurance, and tenacity when assisting me with my spare tire. He's truly one of the best in the business! read more

Unprofessional. I called Tuesday night around 11:30 pm to get a key extraction, along with a replacement key. Stephanie told me that my appointment would be the next morning at 11:30 am, Wednesday, June 2. I waited around all day. I was called by 11:28 by Angel and he told me that he was caught up at another job and he would be there ASAP. That never came. I called, left messages and no one called back. I called another locksmith company , America's locksmith. Got it taken care of within 1 hour. I just received a call back from Pop-A-Lock this morning-Thursday, June 3. It was Stephanie stating that my appointment was today, as if yesterday NEVER HAPPENED! I've attached a screenshot, proving that the tech was aware of our appointment yesterday. DO NOT USE THIS COMPANY! read more

Pop-A-Lock - Keys & Locksmiths Near Me

Progressive Insurance Contracts with Pop-A-Lock to provide jump start assistance for motorists. Last night I needed a jump start on a vehicle I rarely drive. We were stuck at a Costco. I contacted Progressive who contacted Pop-A-Lock. Estimated time 60-75 mins. Roadside assistance called at about 50 minutes saying he received a text that payment from Progressive was declined. I told the person that it was through Progressive and not declined, nevertheless we would work out payment as I needed to get home. He said he had one customer before me. Then I verified with Progressive. It was not declined. I then contacted Pop-A-Lock and told them that Progressive confirmed the payment was not declined. So at about 80 minutes, I called the Roadside Assistance guy and texted him as well. The text came back as a link. The driver already claimed the job was completed. It was not completed. I called the driver and he said he was 15 mins away. Now we're at 90 mins and 15 mins to go (About 830pm). We waited the 15 mins more. Nobody came. We made arrangements to get home. Just for kick I called the Roadside Assistance guy and he said he was 11 minutes away. I then received texts and calls from Pop-A-Lock asking if the person had come. I stated he had not. That's when I found out he already closed the job. He said he came, gave us a jump start, and left. Complete Fraud. read more

What a joke. I requested a roadside jump service and Pop-a-lock was sent. I made the call at 10:30 pm and didn't receive service until 1:30am. Every 30 minutes someone called to promise service is on the way. I was in a deserted parking lot alone. When he did arrive. He got out of his vehicle, put his charger on my car, said start the car, asked for my license, took a picture of my plates and left. He never said who he was or what company he was from. When he approached my car at that time of morning, being a female and alone my first instinct was to find something to defend myself. I'll NEVER EVER use them again. read more

They have the worst customer service experience I have seen in years! They took a service call at 5 am. Pulled that operator and did not notify me. I call at 7 am. I called a 8:30 am. They marked job completed on the state farm road side help site. I would not use them at all. read more

So, today I jumped out of my car and left my keys in the car and locked it ! SMH :-( So, I called my insurance company and they put me in touch with Pop-A-Lock . They tried to triangulate my GPS location but that didn't work but I gave them the address where I was located so that worked out fine. The estimated time of arrival was 45 minutes and they sent several texts just updating me on the location of the technician. They ended up coming in 20 minutes! I was so surprised! Jamie was the technician and he was professional and popped my lock open in no time! I am so happy that they came out and if I'm unfortunate enough to lock my car keys in my car again, I will definitely call Pop-A-Lock! read more

John is the best I was at my baby's pediatrician and she kicked the lock button. John was across the street and piped my lock in 5 secs. 10/10 would recommend read more

John was so nice and helped me so much. I lost all sets of keys to my push to start car and felt hopeless as it was stuck in a tight garage and no truck could tow it to the dealership for me. I found pop a lock and explained my situation and they sent John out to make me a new key. He showed up with a new push to start key and programmed it to my car in under an hour. Though it was on the pricey side I am so thankful I can finally drive my car again! :) read more

Brandon was the best. Arrived early, was very personable and efficiently got me into my car. Thanks Brandon!!

John is the best. Diagnosed our cars problem and rekeyed the car. After weeks of replacing parts John came out and car started right away.

I called Pop-a-Lock on 2/8/18 for a Residential Locksmith. I spoke to Mary from my home in Texas and explained that an elderly family member in Tampa was locked out of her home at 10pm and Pop-a-lock was incredible! They sent "John" right away to assist. He called me back to let me know the job was completed and my family member was safely inside her home. I highly recommend Pop-a-Lock. They are extremely thorough and reasonably priced... Thank you! l am so grateful. read more

The other day I locked my keys in the truck in the middle of the day it was pretty bright out and I have very dark tented windows. I called my insurance to request a lock service company and very shortly Michael Bray tech #77 in Tampa was at my location ready. It was very difficult to see because of my tinted windows and the glare of the sun, but Michael was determined and successfully popped the lock and freed my keys. He was very polite and respectful and I appreciated that. I have had other services before that made us feel like idiots for locking the keys in the car, but Michaels polite and respectful manor did not make the encounter feel as if I was wasting his time. read more

What amazing service provided by Angel with Pop a Lock. Other the top and very in informative. I had a tricky one with RV locks and keys and he knocked it out graciously and professionally. Why go anywhere else!!! read more

I had the most amazing experience with pop-a -lock. I locked myself out of my car at the gas station and my phone, keys, and wallet (basically my entire life) was in the car and I was panicking because I had no idea what to do. I tried calling my parents but they didn't answer and I didn't have AAA. Luckily the clerk at the station got me in touch with pop-a-lock and the time estimate was 40 minutes but they arrived in just 10 minutes!! I don't know the name of the guy who helped me but he was younger and from New Jersey (I know that because I am too) and he was so kind and helpful and i felt so much better afterwards because he was just such a pleasure to work with. Their prices are beyond reasonable and they are very reliable. I can't stress enough how grateful I am that the young man made this such an easy experience for me. read more

Called around to 4 different places for an estimate to come and unlock my keys from my car. Got estimates anywhere from $50 - 95. I called Pop A Lock and they told me the prices started at $29.95 so I told them to go ahead and come out to unlock my keys. When the technician got here, he informed me the price would be $84.99. When I questioned him, he asked how I would be paying stating that the minimum price is $54.99 and that the $29.95 was just the service call. So be aware that if they give you a low quote, it very well may be false advertising. I will NEVER call this company again. read more

The people who answer the phones AND the men b calling POapet I'm who come out to make new keys for the car or to jump start a dead battery are very special... my key Maker was Johnny. He was understanding and kind and made the 4 hours I was waiting seem insignificant because he was so calm. My insurance company is going to lose me as a customer But if I ever have an issue with my car again you can bet I'm calling POP-A-LOCK read more

Geraldo from PopALock came to jumpstart my car immediately with a smile and professionalism. I am with StateFarm, UT and when I called my insurance to report my problem, they made arrangements immediately and I was very pleased and appreciative of their utmost customer service to me. I would like to thank PopALock to the rescue especially to Geraldo who was quick to help me. read more

Pop-A-Lock - Here's the proof of their excellent service with a receipt after the requested job from my Statefarm Insurance. - Keys & Locksmiths Near Me

Even though the auto makers have tried to make new cars dummy-proof, I still managed to lock my keys in my VW GTI. I was thinking about smashing a window until someone let me borrow a phone and call Pop-a-Lock. The guy arrived within 30 minutes and less than one minute later had my door open using an inflatable bladder and long stick. $60 was a small price to pay considering my alternatives. read more

I locked my keys in my car and was stranded at work until Mike from Pop-A-Lock came to the rescue! He got my car unlocked in 5 min and I was on my way. Thank you for your help! read more

Apparently when the technician says he'll arrive in 30 minutes, it actually means 75. I'm sorry but I don't see why "underemployment" is an excuse to justify why it's okay to lie to customers about when you're going to show up to do a job that takes 5 minutes to complete. I'll call someone else next time, thanks for charging me $75 for shitty service. Would give zero stars if possible. read more

Amazing service. Outstanding technician, John. Via a dead car battery, I called On Star roadside assistance and John from Pop-A-Lock was dispatched to my aid. He was at the location within 15 minutes. And immediately charged my battery. However, to my dismay, I failed to get fuel and the engine died, which did not allow battery enough time to charge. John, the service rep. gave sensitive notice to the fact that I had my dog and my son in a disabled vehicle. He left the scene and came back with fuel as well as a 2nd jump start. However, On Star was giving him authorization problems, but he still went out of his way to help me regardless of the On Star hassles. He notified his supervisor at Pop-A-Lock and was instructed to help me regardless of authorization from On Star. " Their Motto is "We never leave people stranded--never." My faith in the good of human nature is restored due to the compassion, efficiency and effort of my service tech and the company. If you are stranded and need roadside assistance, I guarantee you that Pop-A-Lock and their service tech, especially John, will go above and beyond duty to rescue you. Not only are they an exceptional, first rate, professional business, they are also human beings that care. And in my book --that makes a winner. Thank you for allowing my dog, my son and myself to get home safely. read more

I wish I knew the name of the man who came out to assist my husband today. He came to Rivervew and our last name is Chavis. Awesome service!! After a bad experience earlier in the day with another lock company it was so nice to deal with an honest and professional Company. Thank you for the excellent service and professionalism. You stayed honest to your quote and to the time frame. The other company quoted a price and then showed up wanting an additional $179! I have used Pop a lock a couple times and they have always been great. Thanks again to Pop A Lock and to the man who provided the service today. Nof often my husband wants me to fill out a compliment card. read more

I just wanted to thank Mike B for his quick service and professionalism. I locked my keys in the trunk on 06/20/15, the morning of my girlfriend's birthday. We had a whole day planned and locking my keys in the trunk wasn't one of them. I knew for sure that it would take hours to get this issue resolved but within about 20 minutes, Mike was there to assist me. It took him less than two minutes to pop the lock and the day was saved! Thank you guys for great service, it means a lot! read more

I lost my one and only car key. I was looking at a tow to the dealer and an new ignition switch, which would not be cheap. I called Pop-A-Lock and they said they could take care of creating an new key from the door lock cylinder. Richard came out in the nifty PAL van with all the right tools. He cut me 2 new keys and got them programmed in under an hour. PAL is top notch. Richard was expertly trained and had all the right tools to back him up. They saved me 100s of dollars and days of time. Thanks! read more

Jaime got into my truck and was handing me the keys I left on my dash in under two minutes. Expert! No damage to the truck whatsoever. He also showed up much faster than my insurance company estimated. read more

Called them a few nights ago and they came nearly 2 hours late than the ETA. When we called the lady, (customer service I am guessing ?) she said she had no idea to get in touch with the technician. We had to leave the car eventually (around 2:00 am) and just do it the next day. On our way home, almost 3 hours after the ETA, someone called me. I told them we left. read more

I was told by the woman on the phone that the guy coming would have all the equipment to change my tire despite the fact that they were aftermarket rims. After 45 minutes of waiting for him to arrive, he pulls up and says "sorry bro I didn't bring the right tool" after which they refused to refund the 125$ upfront. 0 out of 5, do not use this company. read more

Work Order: 362067 I would like to express my appreciation to the representative that came out to Robinson HS last night (10 Sept) to unlock my vehicle. I received the automated call stating who was coming to provide me service and the estimated time would be 40 mins. The representative that was dispatched was on site within 20 mins. He professionally did his documentation and proceeded to unlock my car door in seconds. I was very impressed with his speed. A very pleased USAA Roadside Service Member read more

Terrible service. I called to have my car jumped. I explained that I hadn't started my car in a few months and it would take a bit longer to charge the battery. The person who came out didn't have jumper cables and his portable charger was not charged. He was putting the clamps in the wrong areas of my battery. I tried to explain the proper placement but he was arguing with me because I am a woman. He was in a rush from the moment he arrived. He kept telling me he can't stay long. He continued to move the clamps around the battery in the wrong places. Every ten seconds after placing the clamps he was telling me to start the car. I explained that the car needed to charge longer before trying to start it. I asked him to please use his car to charge my car with my personal jumper cables. He reluctantly took my request. He was impatient and refused to let my car charge for 10 minutes. He stopped charging my car after about 6 minutes and demanded that I sign for the service that I did not successfully receive. I refused to sign. He rudely left me stranded. I called a friend instead who successfully was able to charge my battery. Don't waste your time with Pop-a-lock read more

Tried for three days to get a simple quote to change one lock but they apparently had no locksmith on duty in order to provide this quote for the entirety of my inquiry. I'm not sure how they can claim to be a 24-hour service provider when they cannot even provide a simple quote for over 72 hours. read more

Stellar service We made a call to our insurance carrier...they in turn contacted Pop A Lock and in less than 20 minutes from the original call The Service Tech Steve was on site to provide s w/a jump start The vehicle was clean well stocked and Steve capable and knowledgeable about jump starting a motorcycle I don't know if their services are always this quick or I was just lucky Friendly telephone staff & service staff read more

Didn't even have the key for my car. Said 199.99 on the phone and when the driver shows up he says 289.99. "Awesome service" HELL NO!!!!!!

I called Pop a lock to get a key programmed because the key I have won't turn over in my ignition very easily. Mary who answered the phone told me they don't service Odessa or Wesley Chapel. When I asked her where I can go to get help she told me she didn't know. I said that I could drive to the location where a pop a lock employee is located to get help and she told me that she couldn't help me. One of the worst customer service experiences I've ever had! read more

I was locked out of my car! In a new city, Clearwater, Florida. I called them and Steven was there on 20 minutes. He even sent a text With his picture and one of his car! He was polite and efficient. I would highly recommend this company when you lock your keys in your car. read more

Okay, thoroughly disgusted, technician kept my Drivers License after handling the transaction of getting in and out of truck, not carrying clipboard, so cell phone gadget prevents one from carrying proper tools to keep Customer's identification handy Instead, one can conceal from sight, and he leaves. I found out called Pop Lock and it took well over an hour to tell me by Email, mot by phone, that the Supervisor would calledl, never did, person emailed that this person would be located in the morning. So he keeps license might misplace it since he should know he has it. But he never called to say he did, so tomorrow it will be miracle that he has it, but i am at work, so now what? Never use them take your money paid 172 For 10 minutes of work, but crisis cannot help customer when it is their tech's oversight. I am very miffed. And feel they should have done much more than they did. I will not use them again. Real service is when You already took your payment. I see to bother the Tech was avoided yet keeping me up to worry is better I hesr by EMAIL THAT TECH WILL CALL IN MORNING, THIS IS GREAT, Got TO WORK SO I GUESS I WILL HAVE TO RUN TECH DOWN TO RETRIEVE. WILL NOT USE AGAIN. read more

Great service! Very reputable, very reliable. Don't bother with other fly by night companies that work on their own time while you sit outside your house counting sheep until they show up. read more

Forget the naysayers. This company was quick and very professional. Kevin was very nice and I thought it was a great experince. I know how to change my tire, but know the tools I had would have taken an hour and I could have risked messing up the frame of the car since it's been over a decade since I last changed a tire. read more

Excellent, above and beyond, service from John, the technician from Pop-A-Lock, this morning. First, he arrived in less than 30 minutes from my call. I have an older car that needed a jump start; the battery is completely dead and needs to be replaced. John stayed and made sure I was able to move the car, just in case it died in the process. It had been parked in front of my house but needed to be moved in order to transport an elderly family member later this morning in a different car (that runs). Fortunately, I was able to move it to a different location after the jump start, but experience with this vehicle told me that it might die again before I'd be able to complete the move. John stayed to make sure I could relocate the car, and I really appreciate his concern and assistance. I've never had a bad experience with Pop-A-Lock, but this is, by far, the best experience I've had with them. I highly recommend them! read more

Dylan was here so quickly and took less than 5 minutes to change my tire. Thank you so much for your help! Would definitely recommend.