Unprofessional Management & Poor Customer Service I have been a loyal customer of Popeyes at 360 Baychester Avenue, but my recent experiences have been extremely disappointing. On a previous visit, I ordered a 10-piece regular chicken meal and requested a mix of pieces, but instead received 10 legs. Since it was too late too return, I decided to bring it to the attention of the manager, Erica, on my next visit--not to ask for compensation, but simply to share my concern. Unfortunately, the supervisor, Erica was rude, dismissive, and condescending. Instead of listening, she made me feel as though my complaint was insignificant. I then reached out to the general manager to express my concerns, only to be dismissed again--she downplayed the issue, yet apologized for the experience and offered a chicken meal, but I felt she wasn't truly genuine. and made it clear that she didn't care about the poor customer service I experienced. I wasn't asking for free food--I just wanted to bring attention to the unprofessional behavior of the staff. I understand we live in a busy area, but that is no excuse for rudeness, especially when people are spending their hard-earned money at this establishment. Customers should be treated with respect, not disregard. This experience has made me rethink returning to this location, and I hope corporate and the franchise owner address this ongoing issue. No one should be treated this way. read more

Received my 2 wraps cold, I returned with them and they microwaved them which made them soggy and inedible. Tuesday may 26th at 5:45 pm. Manager became dismissive. Never again there.....I'll try Boston road next time read more

The store was shutdown by the health department! Reopened and claim to have new management but it's a lie. It's the same managers in charge. My first visit back I found a roch just hanging around the lobby. I order a 3pc tenders with fries. My fries were cold, I asked to change them and a lady named Erica ( a manager who was also there when they got shutdown for health violations) sucked her teeth and claimed I did not know what I was talking about. She also refused to give me new fries. This place is lying to you guys don't waste your money here! If you been to this location before the renovations you would see it's the same exact management! You can't teach a old dog new tricks and I can see this establishment is still in the dark. Go eat here if you wanna puke. read more

Mom ordered the Cajun Popeyes turkey by paying a mandatory $30 deposit in advance on November 6th. You must keep your receipt in order to pick it up otherwise they will not release it to you; no exemptions. There was no waiting time when ordering or picking it up. The employees in the store were very nice and told her basic instructions on what to do re; thawing and cooking. She picked it up by paying her $30 balance with no problem and was given cooking instructions in writing as well. 72 hours to thaw and then refrigerate until Turkey Day. The instructions say to cook it on 350° and to use the juice in the bag which I did but I sprayed the bird with butter, added "some" chicken broth to the juice and some carrots to your liking in the bottom of the roaster pan. We cooked it by their instructions but then we put it in the oven again bc it wasn't dark enough. We bashed it on its own juices in btw cooking and once it was dark enough to our liking which was a little less than 2 hours. Sorry, I don't have any pictures but it was a darkened brown. When it was time to eat the turkey, it was tender and so flavorful by our surprise! Kudos to Popeyes on a well seasoned juicy bird and very very tender. One of the best turkeys in a long while. I ordered a fried turkey from Goldbelly.com through Uncle Rays last year and it was a disaster. I'll never do that again. We'll order from popeyes again. Thank you Popeyes for making our Turkey Family Day memorable. Happy Holidays to all. read more

These people are so fucking rude. They act like they're doing you a favor like you're not the one spending your hard earned money there and it's understandable that things happen but it's the service they need to re staff again. This is absolutely ridiculous read more

They try to steal your money! They do not have what they advertise one the app. And they don't give you a refund or anything else. HORRIBLE!!! read more

This restaurant was clean & employees friendly after I went inside to find out what was happening & still had to go back & wait in my car. My gripe about my visit, I went through the drive thru. I requested blackened tenders. I placed order at 1:25pm, I never got my order until 2:05pm... why? I know it's not like the regular orders but 40 minutes.... Unbelievable. Staff were friendly & chicken was good. Still a long wait. read more

i like eating Popeyes especially when this one is closer to home but it's feels like A hour wait time every time I order

This place is disgusting I'm on day 2 of being sick order for he chicken wrap regular., instead I got spicy wrap the wrap was hard lettuce soggy just disgusting. It look like it most of been sitting for hours I took 2 bites when I realized it was spicy. Never again! Always an issue with this Popeyes I guess my fault for ordering again. read more

I did an on line order to be picked up at 4:10 pm. I get there, no one can find my order. I show them my email. We don't have #92. What's your name? I say it. Some one in the background said "si Linda". So then they proceed to make it. The girl counting out my 16 strips, puts them in the Box, leaves the box open, laughs hysterical and walks away. Never came back. So I said can someone pls finish my order?? Never again read more

Food is Good Based on my experience on 7/6/21. I was greed by the cashier name Arianna, she provided me with a good customer service I request 16 pcs family meal only leg and thighs without any problems also the manager answered all my questions about the issue with ordering on their website. The place is really clean from where I see Bathrooms aren't accessible to the public, No diner in, only curbside, delivery or pick up. I think the business owner or the Management company should read customer complaints and improve their business because No customers No business! Good business brings more customers. read more

Popeyes Louisiana Kitchen - 16 piece Family meal dark meat with Mac n' cheese and Mashed Potatoes with Gravy. - Chicken Wings Near Me - Bronx, New York

I like the new redesign and also in my experience the customer service was pretty good.

They took more than 45 minutes to make two simple chicken sandwiches and wings. These employees are clueless, slow and do nothing but just talk. read more

I was at the drive thru at McDonald's next to popeyes in coop city. I witnessed a popeyes employee come from the kitchen with a watering hose and kitchen utensils. He proceeds to was the items outside with the hose and the scraps the spatula on the ground to get whatever off. This has to be the most unsanitary thing I ever seen know one should ever eat there again. I have everything on video smh DO NOT EAT AT THE POPEYES. I have the video. read more

Popeyes Louisiana Kitchen - Popeyes employee using the floor to clean kitchen items. - Chicken Wings Near Me - Bronx, New York

Be careful they cheat you here on the tasteless nuggets and they're poorly executed. Will never come back to this location. It's a shame. read more

Popeyes Louisiana Kitchen - This little crum is considers a nugget here. A bunch of idiots work here. - Chicken Wings Near Me - Bronx, New York

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The food is good as any other Popeyes. What makes the difference with stores like this is the customer service. They have so many employees and they all look over worked. The tables are always dirty so one of them should be able to clean it, you would think. Something is going on here and needs to be fixed because I love the boneless chicken. read more

Popeyes Louisiana Kitchen - Menu view - Chicken Wings Near Me - Bronx, New York

I suggest that the members of staff stay home when they're in a mood rather than showing up to work with an attitude and providing shoddy service!!! I don't like going to this restaurant and being served by staff with an attitude! They take your money then hand you your food and everything looks like it was just thrown together! I ordered a Classic chicken sandwich combo meal. There was hot sauce on my chicken sandwich that I didn't ask for!! I won't be ordering anything from this restaurant anymore. And this is my neighborhood restaurant! I'll be leaving my neighborhood to find a different Popeyes franchise! read more

Today's episode of "Why am I Here at Popeye's Anyway" started with the drive through. I wanted what's called the Big Box N More, which comes with a whole lot of stuff for $11.20, including a drink, 2 sides and a dessert. Fifteen minutes later with 3 cars in front of me, I get to the window. I ask for the Big Box N More and am told they don't have desserts so I can't get it BUT they will give me everything except the dessert and soda for $7.09. She then asks me for my 2 sides. One of them is a mac n cheese, for which she says "there's an upcharge of 50 cents for that" but the sign on the menu says that's only for substitutions. What did I substitute??? You get two sides!! The wait is ridiculous and the chicken was super greasy...this isn't the healthiest meal around anyway so great lesson in making better food choices going forward as well as saving time and money. This Popeye's at Co Op City is a big NO for me. read more

Popeyes Louisiana Kitchen - On the drive through menu but they don't have the banana cream cake... - Chicken Wings Near Me - Bronx, New York

Really good space, clean, friendly service, and great food. In my eyes, you can't ask for more from a fast food joint and this hits them all. Great food nice people more than enough sitting space and always clean I love it here read more

Popeyes Louisiana Kitchen - Chicken Wings Near Me - Bronx, New York

If it was possible to give negative stars, I would. All the other times I have gone to Popeyes I knew it would be a wait but I had never gone through the drive through. So I thought that maybe, just maybe it would be faster. But no, it wasn't a drive through, it was a parking lot. Not only did I have to wait forever (this is supposed to be fast food, right?), but they got my order horribly wrong. As I pulled away, starved and ready to scarf down my fries, I realized that they gave me their nasty mashed potatoes. And the sweet heat sauce I had asked for was not there. For a second the thought flashed through my mind to turn back, but then I decided HELL NO, I cannot go back to the black hole time suck that is Popeyes. It was cold, I had waited forever, and just wanted to go home, not suffer more. Oh, and did I forget to mention that my son's side of mac n cheese was only half full? I usually stay away from this place bc it just takes unreasonably long for their not-so-fast-food. But now I know better. I will stay away for good. Don't get me wrong, the food is good but the service blows and makes it not worth it. The only way I will eat their food again is if I can tag someone else in to endure the wait and bring the food to me. read more

I really wish I can give 0 stars! This place is HORRIBLE! Bought 2 orders of popcorn shrimp & it tasted like it was sitting there for hours! So oily & just nasty. Spicy chicken sandwich was a joke! The chicken was so thin it was almost nonexistent. & the amount of sauce was unbearable! I eat at Popeyes often enough to know what these products are suppose to look & taste like. I'll stick to my local Popeyes in New Rochelle! Never again will I come to this Baychester location! This isn't even the first time I receive a bad order from them. Twice before I received old chicken or a completely incorrect order. Shame on me for going back! Lesson learned! HORRIBLE SERVICE & UNPROFESSIONAL STAFF! Don't bother going here!! read more

Horrible service, it took over an hour to get served. The employees were disrespectful. The overall experience was just terrible.

Trash ordered door dash didn't receive my order, cashier blamed it on me and the driver after she told him it was in the bag...

Management has a very nasty attitude. They don't know how to talk or interact with customers and it's sad. I went with 6 months without eating at this restaurant. And I will never never never eat here again!!!! Just horrible horrible customer service!! Please don't eat here. If you do you will be sorry!!!!! read more

I went to this Popeyes twice in 2 weeks. On both occasions I threw up all my food and couldn't eat anything for the day. I ordered a 3 pc tender (number 8 on the menu) with fries. This doesn't even make me want to go to any Popeyes establishment read more

Went in to buy the $10.00 big box deal they tell me that I have to wait 8 minutes for apple pie no problem , 20 minutes later I'm still waiting for pies ( I'm on a 30 minute lunch ) , don't know if someone was in the back peeling apples but I wasn't getting paid by Popeyes so I left without the pies , won't be going back to that restaurant anymore always seems to be out of something, I'm never setting my feet in co-op city Popeyes again read more

The closing manager who is there RIGHT NOW! needs to be FIRED! Popeyes does not close at 10:30pm!! There was 3 other customers in drive thru trying to order and she insisted they're closed and ran out of food! She was very rude and disrespectful to 4 different people and including her employee. I was just there picking up a DoorDash order for a client and she didn't even want to prep the meal. This is very bad service from this woman. I didn't get her name, I didn't fuzz when she gave me attitude but it bothered me that she even felt the need to be disgusting to her employees! Especially during a time like this! read more

Popeye's - like KFC - is one of those chain of fast food joints serving up fried chicken in the Louisiana style of cooking. I like to change up every now and then between Popeye's and KFC so I don't get tried of either one. The chicken itself is always hot and juicy here - I can't ever remember getting any dry or over-cooked chicken from this location and they always seem to get my order right (unlike sometimes with KFC on Gun Hill Road). They have very good sides as well. My favorite thing is the 'Deal Wheel' that spins when you place an order. Depending on where it falls - you can get anything from an extra piece of chicken to a extra side for just a few cents more. You just can't beat that! read more

I wouldn't call this the worst ever like the last person. It is ok, only thing I really like about Popeye's is that when you order something it is like they round your change off to give you another side order for mad cheap price. I got a 3 piece chicken special for only $3.49 and for an even 5 BUCKS including tax I got a large cole slaw thrown in the deal read more

I'll admit up front that I've been a Popeye's fan since 1985. Of all the chicken fast food places, I like Popeye's the best, mostly because of their red beans and rice. So, this particular place is hit or miss on the service. If the order is wrong, it's usually in my favor with an extra wing or something like that. Watching the employees interact is painful. Food comes out fairly quick. The dining room is okay, though sticky... It's the closest one to me, so I'll be back when I need a Popeye's fix. read more

Been coming to this drive through for a while now I must say the chicken is always fresh out the fryer the way I like it large rice and beans hit the spot every time you know what I mean jelly bean the mash potato and gravy are good as well had some corn I'll say pass on that the fake cheesecake was a good lil snack to eat while I drove to the garage drinking my large strawberry Fanta do you Fanta Fanta Fanta oh and don't forget my biscuits with strawberry jam and grape jam oh this order was the 12 piece meal love the drive through thanks for reading my reviews stick around I'll have more to say about this neighborhood eating locations read more

Popeyes Louisiana Kitchen - Popeyes chicken - Chicken Wings Near Me - Bronx, New York

Didn't want to serve me when I entered the store after waiting in the drive thru for almost 20 minutes and told me the door should have been locked meanwhile it doesn't close for another hour and plenty people were in the restaurant. read more

If i could give them a Zero star, i would!! This place is terrible, horrible customer service, this girl whoever names Jessica, picked up the phone and worked in this 8:45pm on 3/15/2020 ship deserved to be fired! Talking to the customer like she's being annoyed, tired of her job. Zero customer service! After that, she forgot two of my order purposely so we had to come back to the store and pick it up. Please DO NOT GO TO THIS PLACE if you want good food and good customer service! Won't be surprised if the store close down very soon! Good luck! read more

Always the slowest service!! No matter what time of day you wait forever for your food. Waited at the drive thru over 20 minutes AFTER ordering! read more

well i was strolling around bay plaza when my prego friend had a Popeye chicken craving. so we went. Bad food.. the worse ofcorse im the first to review. is the worse place ever read more

Worst. I just went and Shantell asisted me. She was just plain rude...dont come here, I'd rather travel a million miles than come back to this place. Chicken is ok. Customer service-not so much. read more

The staffs aren't friendly with the customers. They were going to charge me for extra sauce which is not on the menu. I fought for it and I got an extra sauce for free which it should always be free. I also told the employees I wanted to stay, the didn't listen and they have me a bag to take out. Bad service! read more

I'm not a big Popeye's goer, but I've been to a number of them: 14th Street, 125th Street, Brooklyn near the Botanical Gardens, Bay Plaza. Bought the BBQ chix sandwich the other day at the Bay Plaza location and hit bone on my first bite. I got cartilage on the second. When I showed these inedible bits to the manager she said, "Well, that's because we make it with real chicken." "What?!" She repeats this, and asks, "Okay, is that it?" While my mouth is gaping, she starts to walk. I splutter, "Don't I get anything?" "You mean, like for your inconvenience? Okay, what piece do you want?" "Aah...a breast. Mild. Not spicy." I'd spent $3.99 for the sandwich. The replacement breast, even though it was a great size and included a biscuit, was worth $2.44. Anyone see a problem with this equation? read more

Do not buy the tenders ,terrible taste,not real chicken taste like mc nuggets from McDonald's only worst,they changed up from the way the real tenders was white meat now is all the stuff from chicken you don't want grind up and made to resemble chicken!!buy Breast,wing,legs or thigh read more

Big colorful sign in the window advertising the new chicken sandwich, but after a 30-minute wait on the drive-thru line, I get up to the menu and see they taped a xerox sheet stating they were out of the chicken sandwich. False advertising. I guess they figure that you've waited that long, you'll order something from them. They just lost a customer for life. read more