I have eaten here numerous times when I go to The Bay Plaza Mall in Co-op City. I found the food to be a bit salty. I had the hot dog which they always cut down the middle. The hot dog is nothing to sing about, but I get a nice portion of french fries, I think it's a small I had and was happy with it. I also asked for a yogurt, but wasn't on the menu and the cashier said it's called cup and I had a double vanilla cup. I love the cup because I don't need to drink on my long bus ride home. I ate outside and then as I was finished the same cashier came outside and ask me and other customers was everything ok with our food and this gave me a warm feeling because even though this is a fast food establishment, they still care. The restroom is always clean and stocked with supplies which is great because I hate to tell the staff that they needed stuff because that's their job. The toilet seat needs to be tightened, but that's the only negative in my book. Oh, and I love when restrooms have toilet seats cover and they did major thumbs up. Of course, I will return because of the great customer service I received and the inside being clean and the also have running water inside by the condiment station which is another plus, just in case you can't get to the restroom being occupied. read more

Shake Shack Bay Plaza - The receipt - Burgers Near Me - Bronx, New York

When I'm in the mood for a good burger, few places come to mind. Shake shack is one of the places that I can trust to satisfy my cravings. We ordered burgers that had fried onions, pickles, cheese and a sauce on it and it was phenomenal. We also ordered ranch buffalo fries and those were really delicious. I also ordered myself a cookies and cream shake , which never fails. The burger patties are always well.Seasoned and pressed flat which is what I like about shake shack. The burgers are also always nice and hearty, no skimping over here. The fries were crispy and the Buffalo ranch was a little zesty and spicy and very well done. Though shake shack can be a little bit pricey I believe it is always worth it. read more

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Pulled up to Shake Shack on my way home from work--had a coupon for a free bacon avocado burger (bless up). Place was clean, service was fast, staff was chill, and it's pretty spacious inside which is always a plus. Now the burger... not life-changing, but solid. Shake Shack is kinda that reliable friend who doesn't wow you, but never lets you down either. The avocado was flexing a little too hard--kinda stole the show from the other flavors. All in all, a decent bite. I'd definitely swing by this location again. read more

Shake Shack Bay Plaza - Burgers Near Me - Bronx, New York

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Would have given a 5 star review but I was given a burger that was not fully cooked. My boyfriend noticed his bun & meat in the middle was slightly cold. Which maybe we thought it sat a little while maybe waiting for mine to come out but once we started eatting he noticed a really pink cold piece when he bit into the middle of the burger. So that kinda ruined our lunch date. But for the most part we love coming to this location & this was the first time that it happened. The lady did offer to make a new one but he basically ate half of it raw & we didn't want anything else after that. read more

Good location, have been here several times. There's some parking but it is def limited. Enjoy dinning in. The staff is friendly, bathrooms are open and cleaned. Food is fresh and delicious. My only con is with take out, there is always an item missing when i order online for pick up. Make sure to double check your order. Otherwise, great location read more

This Shake Shack location has become one of my favorites. The service was pleasant. The guy who took my order was pleasant and greeted me with a smile. I loved the mannerisms he presented when speaking to me, and I noticed he carried the same energy with the customer before and after me. The restaurant itself is nice. It's kept clean. I saw tables being wiped down and trays being moved. This location had enough space for both indoor and outdoor dining. My food was excellent. The orders were taken right, and the food came out hot and fresh. I mean, I have no complaints about this location at all. Although, I would ask that Shake Shack stop playing games and get a vaule menu of some sort. I mean why I have to pay for everything separately. The prices are already to darn high. I mean, can we get a break. For three average meals, I spent close to $70 bucks. For some burgers and fries! Really!? I love me some Shake Shack, but my wallet doesn't. So, two thumbs up for me, but it will be a while before I visit another location. If I do, I would not mind this one. HAPPY YELPING! read more

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This location was spacious with indoor and outdoor seating. Its another eatery in the mall, so it's super compacted especially around the parking lot. I ordered the cheese burger with fries, small lemonade. Food was fresh and tasty. Service was slow, due the crowds but food is served to your table. read more

Shake Shack Bay Plaza - Burgers Near Me - Bronx, New York

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Absolutely no issues with this restaurant any time I've ordered. Shake Shack decided to add another vegetarian option on the menu besides the shroom burger. What a great decision! This veggie burger almost reminds me of the one at Cheesecake factory with all the fine ingredients used. The blend of mushrooms, farro, sweet potatoes, crispy onions and cherry peppers on top a moist bun offered a tantalizing fast food experience. It's truly a great veggie burger and oh so filling. Chef's kiss! read more

Shake Shack Bay Plaza - Veggie Shack- - Burgers Near Me - Bronx, New York

You should remove yourself off Uber Eats we placed an order and your system automatically left out that 1 for 1 Smashburger order ...we called you guys several times after uber support helped us ...we couldnt get through while we got the shakes amd cold fries... we then got the second order ...and instead we got ONE Smashburger instead of the one for one deal meaning TWO smashburgers. and we left a msg on one line and getting busy signals after 14 times. We spent twice the tax and delivery fees just to stay in from the rain and you rob us of one burger on a 1 for 1 deal. This was my first ever order from you. Thanks for the experience of why people want your overpriced shakes and burgers. Your shake shack in bay plaza are nothing but a bunch of robbing methheads! Even when doing the order i had to triple check with my boyfriend next to me when doing the second order. Trust i will make sure i never recommend you unprofessionals to anyone. You dont deserve even negative stars the way you treat people on Uber Eats! read more

Shake Shack Bay Plaza - The one for one Smashburger deal....for two people?? This is one burger....bay plaza plays games on Uber! - Burgers Near Me - Bronx, New York

1/1 Ambience; 1.5/2 Food + Beverages; 1/1 Service; 0.5/1 Value This Shake Shack location is very spacious with an outdoor patio as well as a a very clean and spacious indoor space. The staff was friendly, efficient and quick in terms of service even when they were kind of busy when we went. I opted for the shack burger in a lettuce wrap and fries, and my friend had a shack burger with bacon in a lettuce wrap and fries. We were both pleasantly surprised at how good the burgers were in the lettuce wrap without the buns and enjoyed our meals, although they were difficult to eat without as much structure. Usually I don't like Shake Shack fries because they aren't done well enough and I only got them because fries and burgers are a classic combo, but they were delicious at this location. They were salty, savory and perfectly crispy. Overall, a really good experience! read more

Shake Shack Bay Plaza - Shack burger with lettuce wrap - Burgers Near Me - Bronx, New York

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Worst place to eat at. I ordered $30 worth of food asked for extra truffle sauce on the side. Server tells me he couldn't do because they charge extra for sauce. I mean how ridiculous this sound think about it. read more

After approximately 12 months of construction during Covid, the long awaited Shake Shack is in the last phases of construction and appears to be opening soon at Bay Plaza Mall. As of Christmas week, the construction fences surrounding the structure and barriers have been cleared away and things look to be falling into place. The Drive-Thru option I was hoping for is looking slim to none. I think a Drive-Thru would have been a convenient idea especially during these times of Covid. The signature walk up, Pick-Up Window is there following suit with the original Madison Square Park location. The fact that SS is here deserves a thank you to Danny Meyer's team for including The Bronx in this Global Burger phenomenon. Definitely looking forward to seeing it up and running. read more

Shake Shack Bay Plaza - Construction is almost complete - Burgers Near Me - Bronx, New York

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Would not allow customers to sample or taste the freshly picked juices which doesn't make sense because it's not pre packaged, it's inside of a huge jug. This is why Ima continue going to smash burger. This place is just rude. Nasty employees read more

I generally prefer visit a place first before ordering from them but we ordered from here once and had no problem with the delivery including no missing items so we went by for lunch today. Thankfully, this location is nice, clean and organized and the workers are all friendly! There surprisingly wasn't a line but I think that's because we went pretty early in the afternoon. There's an outside patio seating area where you can sit to enjoy the weather. When inside you place your order and then you're given a number to take to your table if you're dining in so they can bring your food to you. I know some restaurants Try to do this but normally they'll fall off and just call the orders out for pickup. We ended up ordering: a Cheeseburger, fries, a chicken shack, two milk shakes and chicken bites. Everything was fresh and came out cooked to satisfaction. I didn't see a long line for the drive through either but I haven't tried it yet so I won't be able to speak on that as part of this experience. No need to run to the city anymore. I'm definitely going to return here for my Shake Shack fix! read more

the chicken shake but this time it was not tasty, meaty overcooked, dry andlacked presentation. For the price of the sandwich is definitely not worth the price why the service was nice the people who work there was very pleasant. It was very disappointing. I would I will not be returning. The environment was clean read more

Shake Shack Bay Plaza - chicken shake - Burgers Near Me - Bronx, New York

First time at this Shake Shack location. It's cool, with a patio area outside to enjoy the weather and get some fresh air and enjoy your food. Inside was very clean and the workers were welcoming. My food was HOT and tasty (as per usual Shake Shack). The server even came over to my table to ask me if everything was okay! read more

Shake Shack Bay Plaza - Burgers Near Me - Bronx, New York

Perfect service!! Sit in the patio when sunny and watch the cars go . Life is great ! read more

Shake Shack Bay Plaza - Me earring a fry - Burgers Near Me - Bronx, New York

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Everyone here was super nice without saying caned phrases. Just a wonderful staff-you guys made a difference in my day read more

On Apple Maps it states this location is closed, however, it is in fact OPEN! Still a bit disorganized but the quality is there. Once they get into the groove of things...it'll be much more enjoyable. Definitely excited about this! read more

Shake Shack Bay Plaza - Burgers Near Me - Bronx, New York

The fries were amazing, and ong don't get me started on the burgers, they were mouth watering, the shakes were on point and so was the hotdogs there Ps: thank you Jake S. For replying to this ^^, it's nice to know that my review made you guys happy, your food made me and my friends happy, we'll definitely go again! read more

Shake Shack Bay Plaza - Burgers Near Me - Bronx, New York

So it's open & in record time I might add. This location looks great with lots of outdoor space and resembles other Shake Shack locations. Greeted by a temperature check at the door, I was in & out in under 15 min (yay). Active cleaning was observed by the staff & everyone wore masks. Burger & fries were as to be expected & were good. I'm glad Shake Shack has arrived & I can't wait to go back & try other menu items. read more

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Once again each time I order something something goes wrong I order more than one thing and I get something back Wrong I asked for a Grilled cheese I get it but I got it in a hamburger bun what is that not happy again read more

Shake Shack Bay Plaza - The reason for the photo just to show that's a shake shack In Bay Plaza - Burgers Near Me - Bronx, New York

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This place is probably one of the best places to eat when you go here. Food here is really yummy and the employees are friendly too.

My husband is a Uber driver and every time we go there the staff are rude and they never have the food done on time. We have had to cancel three orders already. If any call coming in for this location again. Sorry to say we will not be taking it. Hopefully that will stop people from buying from this location until you guys fix your customer service problems. read more

Took an Uber for my birthday, long line I ordered almost 20$ of food, a smoke shack burger,French fries and choc shake, on the patio,6:30pm, cashier asked me if I wanted to tip, I refused-wondered if it affected my order. I saw people with their orders included straws, and realized; there were no straws out for customers, my order arrived no straw so I had to get up and go ask for one. I didn't know if this was intentional or not bc I had witnessed the worker be rude to another person a woman on crutches who tried to give him a number back to take inside, he refused and made her take it around the building and inside to the counter, why he couldn't take it out of her hand? if she was a paying customer it was unacceptable. I got my straw and started eating an realized there was no lettuce, no pickle, no tomato, no onion and the meat was totally raw. I had eaten a few bites But when I saw the meat was raw I got nauseous and threw the burger in the trash and left. I ate the fries but they were not great they reminded me of frozen fries, the shake was good but I couldn't finish it bc I felt sick. I called the manager the next day, who said he would return my money if I gave him my cc over the phone, I agreed to come by the next day however I live far was going to have to take a bus or take another Uber is 16$ also didn't want to eat there again, as the recent experience still makes me slightly nauseous, the experience was so disgusting I didn't want to return,other customers got raw burgers on grub hub it seems like there is a line cook that should fired. Food poisoning is a liability& communication issues with the cashiers, as I don't think she could hear me,music was too loud or hearing loss. It was extremely clear at the time I wanted well done, as I responded "yes" "well done" when prompted "do you want it well done?". but it was clear I chose no tip on my receipt so Was it a reason for revenge, like an attitude despite me thinking if I left a tip it would be on the table, not given to the cashier...I didn't know I was expected to add in a tip as this was first time I had been to a SS in like 5 years.Also the guy that brought me my food,maybe he enjoyed being rude to people and doesn't like his customers. Or he hates vagrants,maybe there needs to be a sign for paying customers only, maybe he didn't care if I had to get up to get a straw. Seems like part of the job. who serves raw meat? You either don't know how to cook, or you're doing it intentionally. It was bloody. It was extremely rare like . Ew. Ugh it turns my stomach just thinking about how I ate raw meat if I was the owner I would start hiring is single handedly destroying my business. As raw meat is awful and it's like insult to injury when you try to go somewhere a little nicer than McDonald's, but McDonald's doesn't serve raw meat. And gives you a straw. I would be mortified to get a phone call like the one I gave that manager. What manager wants to deal with a bad cook, like do you hate your customers? So either malicious or incompetent it's not good . Anyway if the owner sees this I called the night of and left my name and number, I would take the review down if offered some way of coming back within more relaxed time parameters. However you won't get my repeat business, and I would suggest that people not go there, I asked almost every person around if they had been to the new Shake Shack and what their experience was. I told them my burger was raw, and I asked the people next to me, a family, if their order was correct, it was. So it just made me wonder why mine was so wrong. Anyway I took a picture of the burger, it's not edited, it looked okay coming out and I chose to eat it despite no garnishes, I am forgiving, but when I realized it was raw I couldn't eat it. I started having stomach cramps later. read more

Shake Shack Bay Plaza - Shake shack chocolate shake fries and smokehouse burger before realizing it was raw - Burgers Near Me - Bronx, New York

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Stay away, I went to pick up an order, I went inside, waited 15 minutes to then go outside to their walk up window to see the food was sitting there the whole time... it's literally 29 degrees outside and they well you to wait outside if you have an mobile order... I will never even drive by this place again... and when I get the food, the girl is complaining that she's cold with a coat on yet she's telling everyone to wait outside for their orders... how ironic read more

Update: After my first 2 encounters, Things went downhill. I've ordered twice from the app and the first time, they forgot my French fries. When I called to get a refund, they asked for my card number etc to give them refund which is sketchy because why can't it be refunded directly from the app? Why do you need my card info. That was a month ago and even after emailing shake shack, a refund never showed up. Secondly, the chicken sandwich gave me food poisoning. I noticed the first time that the chicken breast seemed different from what every other location has, it seemed smaller and a different shape and quality. Not even crispy like you'd expect. after my second time ordering the chicken, I know for sure that quality of chicken used here is VASTLY different from other shake shack locations. Theirs is smaller, dry and just not good and I could tell something was off. An hour later I was sick. So disappointing because I love SS but the Bronx location is just not as great as I'd hoped. read more

Shake shack is a local fave when you're craving that burger and fries with a lil nice spice. I love me the same thing everywhere I go, but this shake shack is particularly new and I like the workers at every shake shack... I just wish there was one more register so the lines would move quicker is all. But overall it's always a sweet experience and I always leave full and happy thank y'all always read more

Just something about a chick'n shack with fries that just does it for me. The crispiest chicken on top of lettuce, pickles, herb Mayo in between the most pillowy potato buns (drools)! But I now add in some avocado for some over the top deliciousness. The fries belong in the hall of fame! My personal preference is fries with ketchup but I am sure the ones with toppings are equally delicious. read more

So glad this shake shack has finally opened in Co-op! The burgers and fries were great but service was a bit slow - however understandable since it just opened up read more

I really love shake shack!!! Thank you for opening up in the Bronx. It was exhausting going all the way to Manhattan with 2 kids and an angry husband just for a burger, fries and delicious shake!! read more

Had an app order malfunction the other night and the night manager help out big time and the food was great too!

Ordered food for me and my cousins out out 4 shakes only two were given to us I called back after we got home and she said she would issue a refund but I wanted the shakes but she said you can order again. Then I never even got the adjustment to my card and now I see I was charged more instead of a refund I got charged for two more shakes. I'm a disabled person on crutches and it's so inconvenient to step out to go outside and then they do this. I used to love going to other shake shacks now I will never go read more

If you do a pick up order and don't leave a tip they half a** the order. I got half of cup of cheese for my cheese fries, quarter slice of lettuce, and not a full bun. It had a piece missing. No napkins were placed in the bag. If I'm doing pick up why would I have to leave a tip? It's ridiculous to even add that option automatically on the app. read more

The food was great here I have no complaints about it, the burger the cheeseburger I ordered was on point tasted very good so did the fries. The Frozen custard was also very good. However just not the full 5 star experience here due to a inexperienced staff at providing that 5 star ambience. read more

This location is ran by teenagers. Every time I order using the app they get my order messed up. The person in charge of packing the bags doesn't pay any attention to details. It's incredible how they never get it right. If you're going to hire teens at least have a manager that can effectively supervise the team. Today I received more than I ordered. I ordered a burger with fries and received a grilled cheese, chicken sandwich and chicken nuggets with 3 orders of fries. This is going to cost this restaurant a lot of money but I guess they don't care because it's a chain restaurant. Free food is always welcomed :).. read more

I live a few minutes from here and decided to try out this location their first week of opening. The food was delicious. The wait time was longer than expected. Hopefully this location will be able to keep up with the demand. read more

I have to say this shake shack location is probably 1 of the most organized Iv been to yet. I had an awful experience in the New Orleans location but was contacted by the hospitality team. They sent me a follow-up email to ensure that my experience here went well. And I must say the staff was wonderful and the location was nice and clean. My food was nice and hot and on time which was a completely different situation than my last. Thank you go-op city location for putting my faith back into shake shack! read more

I've been a Shake Shack fan for years. Perhaps the fact that the first one I ever went to was the original in Madison Square Park, I've become spoiled. That particular location never disappointed me. It's been hit and miss at all the other locations I've checked out. This location was a miss. My Shackburger was over cooked and way too salty, and the special sauce was not even tasted. The fries were undercooked, and my chocolate shake, while not bad, was better at other locations. The restaurant was immaculate and the service was friendly and the only reason I gave this review 2. It would have just gotten 1if it were based on just the food. I refuse to give up on Shake Shack but don't plan on going to this location, anytime soon. read more

I'm just going to say WOW for service. I have never been to a shake shack that has been this caring for others. Someone is available at the door to greet and open the door for you. Cashier was friendly and amazing, and food service was so quick! Not only that, but someone comes to check up on you while you're having your meal to make sure everything is okay. They brought me water without me asking. And to top it off, my food was banging. So thank you. I was having a bad day, and ya'll cheered me up a little :) read more