The customer service was exceptional and my chicken was fresh. I would recommend coming to this location.

How the hell is A CHICKEN PLACE out of chicken? I can't make this shit up. I pull up to the drive through, order my food, and I'm done, then I get told "we are out of chicken"...???? read more

If I could give zero stars I would. Tried this location again after each and every order I have gotten there has been messed up. Waited in the drive through for 20 minutes while they serviced the four cars ahead of me. Ordered which took some slow words as he could not understand English very well. Friendly enough. Didn't check my bag. Got home and instead of my red beans and rice I got mashed potatoes. YOU HAVE ONE JOB! ONE! Read the order on the screen. Make it. Bag it. Serve it. ONE JOB! I'll NEVER BE BACK TO THIS EXCUSE OF A POPEYES EVER AGAIN. It is no longer worth the money. read more

popeyes - NOT Red Beans & Rice - Fast Food Near Me - Hutto, Texas

Let's just say the biscuit was the best thing in the box. Chicken was burnt and cold. Tasted like fiah a little bulit which keads mt to bel8eve they are frying chicken,shrimp,and fish in the same grease!! CHANGE YOUR GREASE!! Chicken should be golden brown not chocolate burnt color read more

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So the spicy chicken sandwich was good, just enough heat to make the flavor pop. The bad - this was the worst cole slaw I've ever eaten at any Popeyes. What did you do to it? The packaging seems to have gotten smaller, it wasn't even full and then it tasted weird like there was too much mayo and not enough sugar to balance out the mayo flavor. I've never experienced this at a Popeyes before so I'm kind of stunned. Then to go to the reviews on Yelp and see all the one stars - wow, just wow! Guess I'll stick with going to the location in Hutto! read more

I've been to this location three times and every single time I've gone I've always had an issue whether it was a food delay or a wrong item and it took me a third negative experience to post a negative report. I even use the Popeyes mobile app and designated to pick up now knowing that there is an additional 15 minute buffer, and my order was still eight minutes delayed. The manager was very nice but I understand that language could be a barrier for him and lo and behold, a missing mac & cheese and he gave me rice instead and I had asked him for mac & cheese and he said we ran out so two fails in one order, this is the official last time I will ever go to this location. Plus other locations fill the mash potatoes to the rim with gravy and look how they skipped out. The rice and the wings look great but with 2 negative experiences, what's the point? read more

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No star! Can only post this if I give them a star!!Fucked up my drive thru order and hung up on me when I asked to speak to the manager! I only went there because I wanted a break from cooking and I ordered classic chicken for my kids and we get home and ended up with spicy chicken! They can't eat it... so annoyed that they didn't just hear me out and hung up on me! read more

Be prepared to wait MINIMUM 30 minutes in the drive thru even when there are fewer than five cars. They'll have you sit at the menu for so long without saying anything at all... The food was really good this time, thankfully. But the service really needs a step up. There's no reason 3 cars should be in the drive thru for close to 45 minutes. read more

popeyes - a sign for a fast food restaurant - Fast Food Near Me - Hutto, Texas

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I went through the drive through with a coupon. The charged me more than the coupon price and added charges that were unrequested. The drive through menu did NOT have sides or their prices. Instead of correcting the issues, they forced me to return the food and refunded me. Went to another Popeyes with no issues. read more

Well I have been waiting for cpl weeks now to hear back from Popeyes about my last app order which was an 10 peice tender meal with 2 lrg sides and 4 biscuits. Still haven't had my order refunded for yhe dried out chicken we were served. read more

What can improve is better management. 2.6 rating! No wonder I had a really bad experience. It seems as if the manager Wendy Trios uses her position to be controling of very bad situation instead of being professional. I went to Popeyes to have lunch with my husband and son. I went early so that i can order and get our meals ready. So when they arrive they just sit and enjoy their food. They work near by and I usually order before they arrive because they're lunch is short with going back and finding parking. When I walked in I was the only customer. Took them a good 7 minutes to realize I was there. When the cashier came to take my order I asked I wanted the 2 sandwiches for 8 dollars. She said I had to order online. Not realizing it was not true yet. I went ahead and ordered online while there in the dining area. My husband and son arrived and still waiting longer. I asked him to go check if it was ready. People arrived after me. They came and left with their food. As time got closer to 11:30am It was time for my husband and son to leave back to work. My order still wasn't ready. I went and spoke to the manager. And I was upset and told her. It's not okay to tell me I have to order online if I could have done it in person. And finding out there that I could have. She started raising her voice at me saying my order is being done. Finding out latee from my husband the order she talked about was someone elses. I explained to her. "That why did you have me order online tho?, People have come and gone and I'm still waiting and you all are talking so loud of personal things rather then working." She took offense to it. I told her I wanted to speak to her manager. And she laughed and said she was the manager. I told her I would call corporate then. And said she would call too. And file a complaint on me. I told her, "For what?, You told me to order online. When I didn't have to. I could have ordered in person and use a code for the 2 sandwiches for 8 dollar special. That was not okay!" She said it's okay for me to call and get her fired. I told her that's not my intentions but okay ill be making the call. I just wanted to have lunch with my husband and son and you took so long they have to leave. I asked for her name she said Wendy Trios I believe. Plus she was speaking to me and my son in Spanish. My son went back to get a sauce which wasn't included in his meal and she was gonna charge him a dollar even after everything she put me and my family through. My son does not speak Spanish. He explained that to her. And I went to translate. But I didn't appreciate that another cashier didn't understand my son when spoken in English. I'm Hispanic I speak both but my son doesn't. So the manager came back and started back with me regarding the sauce. That she wasn't going to give him one because I made this scandal. I'm like you TOLD ME TO ORDER ONLINE! ‍ All of these could have been avoided had you done your job and taken my order period. Very horrible experience. 2.6 rating says it all. Go at your own risk. We were supposed to dine in we had to do take out since they took away the entire time away from us. The Manager has very poor management skills. read more

This Popeyes just can not get right. This is my 3rd time in a row that my order is wrong. I get the employees are young, but management should apply a little discipline. On separate occasions, the drive thru workers seems to be in an altered state of mind. Please improve this location read more

The worst. Got the fries and it was a huge brick of soggy fries that went straight to the trash. Ask for extra gravy on the side and they charged for it and said they put it in with the mashed potatoes but it doesn't even look like that put any extra in. Won't be coming back. read more

popeyes - A huge clumped up brick of soggy fries. - Fast Food Near Me - Hutto, Texas

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Food was hard and nasty Dr pepper was out of root beer was out no lids at the fountain station and rude manager

Waited 30 min for an order. Then the one person that spoke English left and the poor lady left in charge had no idea what to do or how to communicate with English only speakers. Place is dirty. Might be the worst Popeyes I have ever seen. read more

I usually read reviews before I go places but I also like to make my own assessment. This place is still fairly new I guess you could say. The staff is very young and may need a bit more training or a better way of providing service. I came here around 2:30pm, only 2 cars in front of me but I had noticed a lot of cars parked and did not realize they were all waiting for their food, soon I would have to join them as I ordered and was told to park til my food was delivered to me. Before parking I asked for bbq sauce which I was assured would be put in my bag. Well it wasn't and I couldn't catch the ladies attention as she went back into store. So ofcourse I was a bit frustrated as I had to get back into the drive thru line for bbq sauce. I understand mistakes are going to happen and I do not blame the young employees more so management as they should provide better training. I use to work in the food industry so I know how hard it can be. read more

popeyes - Fast Food Near Me - Hutto, Texas

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Uber'd the shrimp box and to be quite frank they are hard as gravel and completely disgusting. Just wow folks. This is the best you can do? Really nasty ...Just nasty. Can't even eat them and the phone is disconnected so forget about calling Wow! Corporate is for sure getting a call. I am not a complainer about my food, but we all work hard and things are expensive these days and times. Even fast food. Shameful you guys are doing this to paying customers. Do better...WAY BETTER. Hutto resident that ordered fresh shrimp from another fast food and it is fabulous and HOT and not hard as a rock. Geez I had to add a star but you should be able to add and WTF are y'all doing in there button. read more

This Popeyes is awful, first they have a bunch of kids running the place, 2nd i ordered a 2 can dine, i had to wait 20 minutes and when I got my chicken they didn't include a beast which was suppose to come with it and they didn't give me my 2 biscuits, didn't realize until I got home a didn't feel like going back, oh yeah tried calling the listed phone number and its disconnected, won't be going here again!!!! read more

I get it, the lines are long, they take forever, and you can't understand them when you get the order box, they are always out of the strawberry lemonade, and hooted luck understanding anything they say BUT my order hasn't been wrong yet. read more

I have been a fan of Popeye's since the 1970s. I've never had a worse Popeye's experience. My husband and I visited today. He tried to order the "large combo" with 2 pieces of chicken and two sides. He was told no he could only order one side even though the large combo is on their online pickup menu. When he asked if he could order a separate regular side (which is also on the menu) he was told no again. After getting our order we tried to find a clean table, but there were no clean tables inside even though we were the only customers. While we were eating, two employees came out and swept the floors, then put their brooms away and returned to the back, without touching the dirty tables. Additionally, we were there at 4pm without any other customers and there was prepared chicken sitting under the warming lights that was enough to serve a small army. Who knows how long that chicken had been prepared and sitting there. Needless to say, we will never return. read more

Always fresh, love it glad we got one here in Hutto finally . Estrella was so sweet Popcorn Shrimp read more

popeyes - the outside of a popeyes restaurant - Fast Food Near Me - Hutto, Texas

I don't know what's wrong with me. I have had bad experiences here & forget & end up going back to be reminded of why I initially stopped. Good luck trying to get a refund after receiving the wrong order. Going back to get it fixed & have them start & pause in the middle to help someone else while other employees just stood there. If I could be a teen again just to be able to put my paws on one of these young disrespectful punks. Never Again. We need a 0 star option & they need to shut it down because the GM is horrible as well. read more

Unbelievably bad!! Employees are rude, chatting and ignoring customers standing there waiting to order. When we finally got the food, the chicken was overcooked, the meat was like chicken jerky and cold. Frys were cold and soggy. Mashed potato have couple drops of gravy and cold too. Don't go there !!! read more

Great restaurant in Round Rock to enjoy the best fried chicken and tenders and nuggets along with their sides of fries and mashed potatoes and coleslaw along with their awesome tasting gravy!!! Customer service is always friendly whenever dining inside or through their drive thru window!!! Jerry Stefek read more

I went to get a 4 piece chicken and a 3 piece tenders the other night and I said I wanted original chicken and half was spicy and there was barely any meat on the tenders and all crust so I went to take it back to get them to remake it. The lady Wendy said she was the manage and lied because the real manager was there the who time and was the one that went to the back and got my money. It is 10 minutes from my house so that's 40 minutes I spent driving total and when I got there they were power washing the floors and spray the water all over the buns, the grill and the fries and I have video of it all and will be taking it to the health department. I tried calling before I took the food back and when it went to voicemail it was all in Spanish, go call and try, and I only speak English and we live in a country where English is the main language we speak. I highly recommend not going here unless you want to get you and your family sick. I am giving them a 1 because I can't give them a - number. They need to be shut down. read more

Sooooo.... We ordered two 2-pc meals, one white meat and one dark meat. A side of popcorn shrimp with coleslaw, Mac and cheese. They ended up giving us two dark meat meals, no cocktail sauce for the cocktail shrimp even though it was requested and no honey for the biscuits. I think this was more a issue with attention to detail more so than service. Food was fresh and delivered expeditiously. But in the service industry, the Devil is in the details. ‍. read more

30 minute drive thru times and having to explain single digit numbers to the employee "isabella" at the window because she cant speak english. This popeyes is only worth it if they're paying you. Unfortunately the people that work here are right where they belong read more

I have given this place 3 chances before writing this review. It hurts me to give 1 star to a Hutto business, but this one deserves it. I waited 45 minutes to an hour each time for my food and it has either been wrong or items missing every time. It is literally like the staff are doing it on purpose. The door is locked and the phone number is disconnected, so you have to wait in the drive thru to get your correct order. If I owned or managed this location, I would only be open during the hours you can personally be there to supervise. I know with the right management and training this can be a successful location, so If you as the owner/manager personally reach out to me and assure me you are actively fixing these issues, I will try again and remove/update this review. read more

Garbage! We went there at about 10:20, they are supposed to be open till 11. The drive through was closed the employees were chasing each other around the parking lot. Is that how you run a business,? We will not be back. read more

I said this on Google, My mother (a Dasher) got insulted for wanting to know if her order will be handed soon so she could leave or stay and instead got insulted by a female worker. We know the food takes forever to be made and is most times not made right and that must aggravate the workers They must be aware of the upset customers, but your customers are not at fault. The Shift manager/s and other employees who allowed that should get called out too. Terrible to treat a person like that for NO reason. Imagine your disabled mom getting treated like that, I can't trust she's safe or getting treated well. Think of your family when you work with others- I ALWAYS think of this when I work with people. I'm really saddened by this and hope the employee considers a career change. There's so many bad reviews like HOW has this not inspired a meeting to improve the flow, or swapped workers out. Gosh read more

Put in an order at 6:30, they had lobby closed at SEVEN PM, refused to let us use the counter pickup and we had to wait an extra 20 minutes in the drive through after confirming on the app that it was, in fact, a counter pick up. update the app or open the lobby. phone number not in service read more

Messed up our order, chicken was too dry to eat, biscuits were hard as a rock. Won't be returning to this one definitely make the drive to the one in Round Rock read more

Entered the restaurant and about 6 people waiting in front of us to order. For about 6 minutes or more absolutely no one working in the back making anything eye contact whatsoever with customers at the counter. No acknowledgment or talking whatsoever. Could tell the employees could not possibly care less. read more

Worst Popeye's ever! Would not sale me the family meal shown on the display behind the register. Unbelievable.

This is THE WORST location I've ever been to. When we ordered, the guy only got half our order we found out when we got to the window to pay. He added the second order, but we didn't get the fries we asked for. When we asked for extra Mardi Gras mustard, we were told we'd have to pay for it if we wanted more than one per order. When we got home, we found the first order was suppose to be chicken tenders. Instead, they gave us 3pc chicken that was a back, a wing and a TINY drumette. The guy didn't give us a receipt. When I tried MULTIPLE times to call, they wouldn't answer and made the phone stop ringing. Sure wish I could give -0- or negative amount of stars. I WILL NOT patronize this location any more. read more

Just about everone at this location seems either lost or very annoyed. The manager (guy) is really not friendly at all. He always appear irritated. I'm always missing something from my order and usually I'm too upset to go back. Please fix it!!!! read more

Believe every bad review. This location is not it. Poor customer service, people waiting forever. Somehow the order is always wrong.

I don't usually do this, but this is the second bad experience. Stopped by there for a sandwich on Saturday. Drive thru had 3-4 cars, no one inside. For the second time, my wife and I stood there for roughy 5 minutes. No greeting, no be right with you, just ignored. Left and went next door to Wendy's. Done with this restaurant. read more

Such great service! Saved our Friday night! Fresh hot chicken is always a plus! Put the fast in fast food!

I waited for 40 minutes in the drive-thru for my food. They gave me the wrong persons order and couldn't take it back. Then never came back with my order. Two different employees came out and asked why we were sitting in the drive-thru lane and they finally remade my food. The guy behind me was also waiting 40 minutes. Ridiculous. read more

popeyes - Fast Food Near Me - Hutto, Texas