We frequently come to this location because it is close to our home, but mostly because they consistently provide great customer service. We typically order a lot, so there is usually a bit of a wait for our food, but the staff is always friendly and never rushes us with the "is that it?" response that you sometimes get at other places. The food has been consistent as well, and our order has always been correct without anything missing. We haven't been inside the facility, so I can't speak on the ambiance. Overall, I really appreciate that our order is always accurate and that we consistently receive good service through the drive thru. read more

I order food from this location about once a week, and the last couple of times they've sent the wrong order. The first time it happened, I called multiple times and couldn't get ahold of anyone. The second time, I was able to speak to someone who took my name and number and asked when I'd like to pick up the corrected order. I explained that I live in Tigard and that the reason we have it delivered is because the store in Aloha is far for us. We agreed on a Saturday pickup. When I arrived, the manager on duty, Claudia, told me I needed a physical receipt in order for her to help me. I explained that I placed the order online and had the digital receipt on my phone. I even offered to show her my call history to confirm I had spoken with someone at the store. She refused to acknowledge that a mistake had been made or that someone had taken down my information. She said they had nothing in the office regarding it and was unwilling to help. It honestly felt like she just wanted me to leave. I paid about $40 total for a $30 order because of delivery fees. If I'm paying extra for delivery, I expect the order to be correct. And if it's not, I at least expect the opportunity for it to be corrected -- along with basic customer service, like an apology. None of that happened. I also felt there was a communication barrier during the interaction. It seemed like there was difficulty understanding each other, but regardless, the overall attitude was rude and dismissive. I've worked in fast food before, and while I understand that "the customer isn't always right," we never let someone leave feeling ignored or treated like they didn't matter. Even when we couldn't fully resolve something, we made an effort to show care and respect. Upper management really needs to look into this. If this is how regular customers are being treated, I'm sure they're losing valuable people who order every week or even every day. There needs to be a better communication system and a better way to document mistakes so situations like this don't fall through the cracks. For comparison, I actually prefer the Popeyes - Regatta Ln location instead. I've had issues there in the past too, but they were incredibly helpful and caring when resolving them. It's only about ten minutes from this location. Unfortunately, for some reason, the app doesn't always allow me to select that store when ordering online. If you have the option, I would absolutely recommend ordering ahead from that location. They're busy, but they do an amazing job taking care of orders, and their customer service is outstanding. Unfortunately, after this experience, I won't be coming back to this location. It's disappointing because I was a loyal, consistent customer. At this point, it's easier for me to just pick up food on my way home from work in Portland than to pay extra for delivery and risk incorrect orders with no support when there's an issue. read more

Grandson wanted to get some food here have never been to a Popeyes before. So we stopped at drive thru. I got home my husband's chicken sandwich greasy slapped together with a pickle sliding out. French fries were salty plus tasteless my macaroni & cheese oily greasy with more cheese than macaroni. So disappointed won't stop there for a quick meal again. No quality control at all. read more

Popeyes Louisiana Kitchen - Macaroni & cheese - Chicken Wings Near Me - Aloha, Oregon

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I ordered food through the drive through for $10.99 and given $9.00 change from a 20 dollar bill. When I asked for my penny, "Pablo" , the window employee indicated he didn't have pennies so I said to give me a nickel because the company shouldn't assume I'll pay the extra because they don't have change. He asked that I pull over and he'd "find" me a penny, indicating he had a customer behind me. That was a lie. There were NO other customers/cars so I declined to park and said I'd wait at the window. When he returned with the penny, he gave it to me and told me to not come back again, aggressively locking the window ... TO BE CLEAR: this was not about the penny, but the assumption that I, the customer, should just accept the extra "cost" (without conversation) despite the posted price. I was not unkind or rude, but if a company does not carry change for their posted price, THEY should incur the cost difference. Being asked not to return by a drive through window employee, because I expect the correct change is ridiculous. If the posted price was $11.00, I'd have paid. I've seen this happen at other retailers and it's just assumed it's okay. IT'S NOT. Change your posted price, provide your employees with correct change or instruct them to round up if short. ps: Pablo- I usually leave a tip, even at the drive through if service is adequate. Not today. read more

When I looked this location up on Yelp and saw the 1 1/2-star rating, I figured, "It's Popeyes -- it can't be that bad." Unfortunately, it was. When I received my order, the chicken tenders were clearly undercooked -- they weren't crispy and weren't even golden brown yet. They looked like they needed more time in the fryer. I also had to clean my own table before sitting down. Communication at the counter was difficult, and I ended up using Google Translate to place my order. I don't mind language differences, but as a first-time customer it didn't make for a smooth experience. Overall, the visit felt poorly managed. With better training and attention to quality control, this location could improve significantly. Right now, the experience reflected the rating. After attempting to talk to the manager, she was worse than the food. She has a horrible attitude. This place is definitely in need of new management maybe even new ownership. read more

Batter was falling off the chicken, sloppy work. Had to wait to long for service. Big yelling match by unsatisfied customer & mgr. Need to do much better in the future. read more

Sad Sad Sad Popeye's a nationwide chain... probably one of the most decadent treats. Where should expectations be at 5PM in a Saturday Night? Certainly NOT "we are out of white meat chicken". Or you can wait 20-25 minutes. While I was already at the store, i ordered $50 worth of chicken, selecting to wait is not out of the question. Why not an offer for an upgrade, a few extra pieces of chicken or son apology?? Based on the chatter and yelling from the kitchen, the line at the drive through, and the lack if organization, it is a bit disappointing for the money spent. Honestly, i would understand if it was a week night or late, but 5pm on a Sat? That is just bad management. Hope they can do better next time. read more

They gave my order to someone else and tried saying it was from someone of my race saying my name, so therefore the order was completed. Which I for sure DID NOT drive 30min to this location and ask someone else to pick it up for me. They left me standing and told me to wait so they can look at surveillance cam, which I don't know how will it solve the problem (wouldn't order scheduled mobile order, they WILL make it instantly instead of scheduled time). Luckily I figured out how to get my money back through AI customer service, cuz the people there aren't giving no refund or chicken to me anytime soon and wasting my time. I've ordered a few times from this place and the food is nice, but once it comes to them making mistakes they gonna blame it on the customers. read more

My Mac n cheese, or so they say.......Gross I don't even get how someone can serve this to a customer. read more

Popeyes Louisiana Kitchen - My Mac n cheese, or so they say.......Gross - Chicken Wings Near Me - Aloha, Oregon

No vengan a este lugar... los trabajadores no son profecionales, maltratan ancianos cuando venimos a comer aqui por primera y ultimavez vimos un chico mexicano como de 25 años o mas hechando un anciano casi a patadas solo por que le pidio un vaso de agua... es indignante una mierda.... read more

The costumer service here is a 100%bad ! The lady Sandra I got was taking orders on the drive thru and giving me my order and didn't even tell me what I had or if I needed anything ! Bad bad bad and one sandwich was undercooked ! read more

Sucks. Customer service. Food. Manager. Two rude people one male and one female. I believe they are the managers. It's also very dirty at all times. read more

This was some of the worst experience I have had in any establishment. They gave me a coupon last time when they drastically decimated my order and refused to accept it when I decided to go back! The personnel behind the counter had such a bad attitude, destroying any human decency. You're selling fried chicken not hosting the F1 in Monaco. Get your act together Popeyes! read more

I actually created a Yelp account just to write this review. I'm not someone who usually takes the time to leave reviews, but the service and food quality at this location have been consistently disappointing, and I feel like people should know what to expect. After reading through other reviews, it's clear I'm not alone. Many customers are describing the exact same issues -- rude service, incorrect orders, and poor food quality -- and these complaints have been going on for months without any real improvement. While you may receive a response from someone saying they'll "look into it" or "speak with management," nothing seems to actually change. The same problems keep happening. During my most recent visit, I ordered food for my mother, who was visiting from out of state, and the experience was especially embarrassing. Our order was incorrect, and the manager on duty (female) was unhelpful and dismissive when we tried to address the issue. Instead of resolving the problem, we were left feeling frustrated and unheard. It's disappointing because the brand itself is usually very good, and I've had positive experiences at other locations. Unfortunately, this particular location seems to be getting worse with each visit. There appears to be a lack of accountability, and recurring issues with both service and food quality are not being addressed. At this point, I would recommend taking your money elsewhere. I won't be returning. read more

Stopped by the drive thru ordered 8 piece family meal, and they messed it all up! One Brest 4 drumsticks 3 thighs... no wings... terrible as I had angry kids cause no wings read more

Rip off. I ordered a 4 piece chicken today and I received only 2 pieces. I tried calling and of course no one answered.

I am incredibly disappointed in this store, specifically the handling of a messed up Ubereats order by the manager, Claudia. I ordered the buy one, get one free 3 piece chicken strip order. I paid the full amount, around $26 with service fees before tip, and my food arrives. I'm given 2 small mashed potatoes, 2 drinks, and no chicken or biscuits. I reach out to Ubereats, they refund me $1.86 for whatever reason. I send a message to them, nothing is resolved. Now I'm out almost 30 bucks with literally no chicken or biscuits. I call the store 3 times, no answer. I go to the store and explain everything that I just wrote to Claudia. She has heard this before, 3 other times apparently. No apology, extremely rude attitude, refused to take any ownership, and refused to give me a refund. She said that's "Uber's fault and it's not my problem, take it up with them." I explained again the issue and asked that if she would be willing to make it right so my son and I can actually eat. She laughed and said "well, you didn't pay. It says on this receipt we charged you for the items individually, so you paid less than you are saying you did." Okay, let's say, for argument's sake that is true. I would NEVER have paid $5.59 for a small mashed potato, let alone two of them!! I briefly told her about how I was a manager at Popeyes for a few years and know we have the power to make things right with the customer. She said "you're not the manager here." I told her, "You're right, I never would have treated a customer like this." I then asked her how I can get ahold of the owner, which I wouldn't have been so inclined to do if she had been even halfway decent to me, but her attitude and absolute refusal to make things right or even offer an apology really upset me. She said that I could come in on Thursday to talk to the owner. I told her I was audio recording the whole encounter and showed her my phone. She slammed the window shut and refused to talk to me after that. At this point, not only should you avoid the place like the plague due to their horrible customer service, but the food they actually gave me would really cold and kind of congealed. NEVER giving this place my money again, and I urge you to find somewhere better! read more

Popeyes Louisiana Kitchen - The reprinted receipt changing what I had ordered on Ubereats so they could charge me individual prices. Seems like a scam! - Chicken Wings Near Me - Aloha, Oregon

Cancelled my online order without any notification. Cashier had no idea what's going on and had to talk to the manager. They just said item out of order and will refund me my money in 3-5 business days. It has been 5 years and i haven't received my money yet LOL. I dont bother coming back for it, not worth my time dealing with horrible customer service. Just decided to leave a review now to let ppl know how bad this place is lol. read more

I have grown tired of the competitors fried chicken, but was craving some for dinner last night. I hadn't ever been to a Popeyes before, so why not give it a try?! We arrived about 5:30pm, a Sunday night. The drive-thru had about 5 cars, and it was a looooong wait for those 5 to get through, and a long wait at the speaker to just get acknowledged. But, we finally got to place our order: a 3 piece dinner with Mac n cheese and an 8 piece nugget meal with fries. Once at the window we could tell the kiddos employed inside were clearly having a good time together. We received our order, all correct, just with indifference to us...not particularly friendly, but not rude either. So our first experience eating Popeyes...I'd say okay, nothing horrible but nothing great - with the exception of the blackberry pie. That pie was yummmm, let's get that established. As for the rest: the chicken was all just okay, I felt a bit shorted on the amount of fries, the Mac was decent/creamy, the biscuits had a nice flavor. Overall...pie aside...it was all just ok. Service somewhat lackluster. Not blown away with my first visit for some Popeyes. Not sure if I'd return, except maybe for the pie. ;) read more

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Service here is always weird. Their prices at this location are higher than other locations especially for promo meal deals. Always smells like sewage at this location. read more

They forgot an order of wings. I called three times and they said I had to call Customer Service. I called Customer Service twice and it has been two weeks and still no response. This is awful service. read more

Worker refused to serve us after he said we could only do 1 order so we worked with him and went through the drive through multiple times and on the last time my friend ordering asked what the options were for sides and he then got angry and refused to serve us even after we pulled up and tried to apologize and get an explanation read more

Drive thru lady had an attitude and is completely rude, not only was she rude she managed to get the order wrong I asked for spicy chicken, she definitely needs someone to talk to her and let her know how to talk to people read more

Omg i went here today after not going for a very long time and i ordered a spicy chicken sandwich w extra spicy mayo extra pickled and a strawberry lemonade. my sandwitch had cheese and bacon on it witch i had never seen becore usually when i ordered it in the past it was just chicken pickles and bun and sauce but that was new. oh my gosh ut enhanced the sandwitch so much and the extra spicy mayo makes everything better i swear they never sdd enough so i ask for more on the side and omg it was heavenly i def reccomend. staff were as polite as they could with a obvious lunch rush. no music or anything but the inside was very very spotless. 10/10 sandwitch 8/10 drink its alittle sweet. read more

Popeyes Louisiana Kitchen - Spicy Chicken Sandwich - Chicken Wings Near Me - Aloha, Oregon

I've given this location another chance. I've been several times because it's so close to home and well... the chicken sando is great! Honestly would rather give my money to this business than the other chicken place down the road. Service here has improved immensely and I'm really glad.They also have frozen lemonade and strawberry lemonade here for a limited time. read more

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I ordered a chicken sandwich and I'm not kidding I literally couldn't bite through half of the whole thing. The chicken was so messed up it whatever way it was just horrible. I eat Popeyes every now and then and never had this issue but seriously I paid 15$ or whatever it was and couldn't eat half my sandwich. Absolute garbage idk who cooked it but it was awful. The chicken was grey on the inside. Foul. read more

Popeyes Louisiana Kitchen - Inedible Chicken sandwich - Chicken Wings Near Me - Aloha, Oregon

I rarely leave reviews, but this Popeyes experience was unbelievably bad. The food was cold, greasy, and tasted like it had been sitting out for hours. My chicken was dry, the fries were soggy, and they completely forgot my biscuit. On top of that, the service was rude and painfully slow--even though the place was nearly empty. No one seemed to care about the quality or customer experience. Definitely not coming back to this location. read more

Horrible place don't go there. After they made my sandwiches wrong, I called and I speak to the manager. The manager picked up the phone and begin questioning me before I can even say one word then, when I did start to speak, he cut me off repeatedly. I told him that I would be down there to the restaurant so I went to the restaurant ask to speak to the manager. He came to the counter and I told him that I did not appreciate how rude he was to me over the phone and that I have my receipt if you would like to look at it and that corporate was gonna hear about this . he grabbed the receipt from my hand and ask me what do I want? I said I want my money back. He said I cannot give you your money back because you ordered online And that I can only get the food back so I said fine just remake my sandwiches he then walked away and came back to the counter and told me that because I was gonna call corporate on him that I cannot get my money back or my food. I told him that I was not leaving until I got my money or my food. He then said I'll do it just this one time because I'm tired of seeing your face. So he went to go make my food. I'm watching him the whole time and he brought the food back up to the countertop and told me that I could not ever return back to the location. I told him that he doesn't get to make any decisions on my behalf and that I'll go wherever I want to he then called me a b**** And said he was going to smack me. I told him that I wish he would put his hands on me. He didn't walked away, and I proceeded to leave the restaurant he then came out of the restaurant and started taking pictures of my license plate with his personal cell phone yelling at me to not return. read more

Pretty gross. My apple pies were seasoned, and deep fried wirh the paper on. I couldnt believe it until i peeled it up and it surely is paper and i am surely not the only one. UA? Someone has got to be in the clouds Seems its always something from this place and they wont make it up. They dont care. Makes me wonder what all ive eatin from here... not any more! read more

Popeyes Louisiana Kitchen - a close up of a pastry - Chicken Wings Near Me - Aloha, Oregon

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hot fresh & crunchy popcorn shrimp hot fries nice fresh biscuits(not as good a KFC fluffy biscuits.) The fries were limp and oddly "empty" (sorry for this inadequate description) but the fries were notably unfulfilling. Maybe under a heat lamp too long,or just to thin to hold steam? not sure what happened but dissapointing. The guy taking orders was EXCELLENT!! he seemed to be doing 3 jobs (very well) his name was unusual .. something like Garman, it started with a G but he was moving so fast I can't be sure exactly. He was friendly, cheerful, fast and effecient . **No one should be expected to do that much work. ** My experience was very good, the food was hot and fresh! I think I will go back today. I took off a star because french fries should be much better. read more

Food is fine, customer service is horrible. Ophelia was incredibly rude when all we wanted was some ketchup and jam lol. Avoid this location if at all possible. read more

Let's start with the good news. There is a place for people who just couldn't hack working at McDonald's. Last week I went through the drive through to try this chicken sandwich. Bun was smooched and the chicken tender leaning toward soggy. Not really that impressive. That just primed me to get some good chicken on a Saturday night. 14-piece meal with half and half, 7 biscuits, mashed potatoes/gravy with cole slaw. I really like the flaky breading on the chicken and the pepper tones to the gravy. Biscuits are the same old dense pucks. By going in, I saw why the chicken sandwiches sucked, why the biscuits are always cold, and why the drive through is so slow. About 40-50 sandwiches were pre-made and sitting in two piles under the warmer. How does FIFO work with that process? And in the 25 unbelievable minutes it took me to order and get my food, only about 5 were sold. Gross. So let's run through this, shall we? -Enter the store, and no one is in the seating area. Temperature was about 65, and I was chilly wearing a coat. -I was third person in line. No one seemed to be tending the counter. No cohesive expediter function. After about 5 minutes, the woman and her child waiting at the register left. Now second in line! -They didn't have record of my online order, and only 5 orders were on the screen. So I reordered about 10-12 minutes after entering the store. -They couldn't provide a receipt as proof of purchase. Out of paper. -Out of fries too. -Couldn't really figure out where my order was in process. Several boxes were being filled with various order components, getting cold by sitting on the counter waiting on other parts. -25 minutes and I was finally on my way. Crazy part, it looked like there were 8 people working. read more

Popeyes Louisiana Kitchen - What is going on here? - Chicken Wings Near Me - Aloha, Oregon

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This place is straight garbage. It's like they updated the outside so that people wouldn't realize that it's the trash heap it's always been. I understand that working with the public is difficult but it seems like they purposely pick the worst candidates possible. Sadly a crew's attitude is a reflection of management who's attitude in turn, is a reflection of ownership. Since this is a franchise and it's apparent that ownership is either inept or simply uncaring. I can only hope this place goes away. I never want anyone to lose their employment but it seems like it's the only possible positive solution. read more

Is Popeyes now know for bad and unfriendly service? Went through the drive through the other day, ordered my meal, and then asks if it's possible to get dark meat only? The lady completes my order and says "is that all for today?" I repeat asking if i can get all dark meat, she replies "is that all today?" Didnt confirm with a yes or no.. made offering very inconvenient and frustrating. I see why ppl love ordering online read more

This location is closest to me. It never fails that there is always a problem. They can't find my order. Or it's not ready despite being in a drive thru line for 20 minutes. Today I went in and the manager can't find my order. Then demands to see my name on my order in the app. Those receipts do not show your name. I mean why would it when I can click my account and have my name. But for Gilbert, who knows nothing about the Popeyes app, his words, that wasn't good enough. Then said it never came through. Demanded I cancel and reorder. I did. New order same. "It's not there" he says. Meanwhile his body is holding an attitude. Uses he hands to try and shoo me away because it's clear he doesn't want to help me. Since I had him watch me put in my order, I showed him "do you see my name on the receipt or anywhere to add my name?" He didn't. Finally he looks on the register and said see it's not there, does the thing with his hands to try and shoo me away again and said to look. What do I see? Both of my orders. Both under my name. Both the same exact amount. At this point he was begrudgingly putting my order together. All the other people were wearing gloves. Not Gilbert. I then decided to ask about a problem I have every time I order the app. The problem about the option to go through their drive through but it's never ready. Every single time I'm asked go inside. And it takes at least 5 minutes on a good day to be acknowledged once you go in. When they finally do they then start putting my order together. It can take around 30 minutes on average to get my order. And every time it's Gilbert telling me to come inside or Gilbert telling his employees yo tell me that. So today I asked why. He said he didn't know and I told him that he is the one doing this every time. He didn't like that and when I got my food the receipt did not have the survey. I asked him why the survey wasn't there? They have the survey receipts and we're actually using them to fill orders. He didn't want to give me a survey receipt. I asked if he was trying prevent marks against his record. He got mad and told me to leave. I was leaving and probably called him the more vulgar name for donkey and that's when he said he was going to call the police on me for calling him names. I asked him if he would like a picture of my plates too and waited 30 minutes for the police. Nobody came. Gilbert has a lot of nerve. He even went on to say "you got a $6 box, get out of here" insinuating that I should be expecting piss poor service because I purchased a sale item that they make posters for and advertise in their windows. Nothing changes even when I spend $60 on dinner. Didn't even apologize for not finding my name that was there the whole time. Gets mad when you mirror the attitude back. This location gets 1 star and that is for the employees who have to deal with Gilbert. Also you will see he reprinted my receipt. Because he didn't want me to do the fucking survey. read more

Popeyes Louisiana Kitchen - Receipt. Shows it was a reprint. Proving, Gilbert the store manager, doesn't want people he gives attitudes to, a survey. - Chicken Wings Near Me - Aloha, Oregon

We picked up a 10 piece family bundle last night from Popeye's last night and the food could not have been any better. The fried chicken was moist, crisp and very fresh. It was made fresh as I had to wait for it to be cooked. The red beans and rice were a second favorite. So good. The mac and cheese, coleslaw and the biscuits were also a great compliment. What causes this review to not be 5 stars was the lack of engagement and lack of friendliness by the front staff. Very cold greeting and a very mechanical manner in which the order was taken. Then when the order was given to me, there was no thank you, or any other comment by the females at the front. They truly gave the impression they would have preferred to be anywhere else but there. read more

Order 12pcs tender box for $28.99 but when get home got a cheap chicken nugget box. Its happened with us couple times. read more

Popeyes Louisiana Kitchen - a box of fried chicken and fries - Chicken Wings Near Me - Aloha, Oregon

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Popeyes as a chain, I love the chicken! The hot sauce and spicy chicken are my favorites. I could eat my weight in mashed potatoes, green beans, red beans and rice, and biscuits! This location is by far not my favorite but it's not the worst. It's clean. No employee has ever been rude or even unkind. I get a little nervous over the whispering employees and a lot nervous when they say something to each other about the spicy chicken and laugh inappropriately hard. I had just ordered some and I considered not eating it out of fear. read more

I will never come to this location again management is so rude and unprofessional!!! I tried to use my coupon. They told me the machine was down, so I came inside to make a order and they were very rude to me The lady just turned her back and started reading the screen. Instead of taking my order just completely ignored me I'll never come to this place again I don't recommend anyone going read more

Fast food that isn't. I went for the chicken sandwich for lunch at noon. Soooo slow. I ordered right away and waited probably 15 minutes for the sandwich. The cashier did apologize for taking so long. I ordered for in, came out in to go bag. Thhe fries had been put in the bag shortly after I ordered, so they were barely warm. The sandwich was pretty good. I could see them filling orders, so maybe drive through gets priority or call in orders. Don't know, but it's not a great experience at this location. read more