The place said it was open at 10:00AM online when I checked, I placed an order and it goes through and says the order is being made and that it was ready for pickup. I get there and the doors are locked, I go through the drive through and no one is there. There's a maintenance guy there saying that no one is there that works there and that if I wanted a refund I would have to come later on in the day. I ask him what time I could come in and he doesn't even know what time. The management is so funky here that they have a maintenance guy working before the actual employees, as someone who works in the food industry it's almost laughable. Edit: I arrived at the location again for the employees to tell me that they have nothing to do with the online format? And that they can't refund me at the restaurant, and the cherry on top is when I walked away I heard one of the employees start to talk bad about me. I was never rude, never raised my voice, spoke well but I guess they just hate having to do other parts of their job? read more

Often times the best test of whether the fried chicken will be good is the crispy color of the skin. The chicken I picked up was light brown which signaled that the grease was clean. Upon taste each piece was moist and non greasy. The inside wait staff was courteous as they promptly took my order. My only negative is that the drive through seems to be down more often than not forcing customers to go inside to order even though the stand and wait was not too taxing. Yet, when you enter the staff seem to be upbeat and willing to get your order out as swiftly as possible and they do it with a smile creating a friendly tone environment. read more

Popeyes Louisiana Kitchen - Yummy Crispy Chicken! - Fast Food Near Me - Des Moines, Iowa

Just stopped on our way through Des Moines. What a nice experience! Friendly service, super good chicken, and a clean facility. A great value, too. For $6 and change - two pieces of fried chicken and two generous sides. read more

Came when it said they opened at 10:00 and tried to open the front door but were closed, I tried to go to the drive thru but no one was at the drive thru I even called and the maintenance guy picked up and said no one was there that's crazy that the maintenance guy was there before any of the workers which was crazy to me worst service ever read more

Cold food. Staff indifference. Hard to find the entrance, cut across 3 lanes of traffic? And since they can't legally call themselves Popeyes anymore, who are they? read more

So, I don't get to Popeyes often due to the distance from my house. However, lately I have been craving it lately so I had to go. From what I could see from the drive-thru window, the inside looked fairly clean for a fast-food restaurant. So, I went through the drive-thru and ordered the new Ghost Pepper and Sweet and Spicy Wings. I was told there would be a slight wait as they were dropping the wings fresh. I was very impressed with the service I experienced and the freshness of the food. It took me about 30 minutes to get home and the food was still warm and the chicken was delicious and crispy! I will be back soon. read more

Popeyes Louisiana Kitchen - New 6Pc Wings, Sweet and Spicy. - Fast Food Near Me - Des Moines, Iowa

we ordered three 8-piece shrimp baskets. we ordered two orders of beans and rice separately. the shrimp baskets are supposed to come with a biscuit and a side but we got neither. we got 24 shrimp and two sides of beans we paid for. they weren't included. no biscuits. $52. avoid unless you want to throw away money. no wonder it's not a real Popeyes. read more

Dont waste your time here, they are inaccurate every single time ive ever ordered and they just dont care enough about you to pay attention to any detail or try at their job. They are lazy, and cant do a basic restaurant job. Ive been in the restaurant industry for 9 years and the fact they are this lazy and care this little about their customers is laughable. Do your job or shut down read more

Staff is friendly and the food is great, restaurant was clean. 10/10. I've been here many times and always a great experience.

You know... I'd like ding these guys worse than I'm going to... They've screwed up my order before. Condiments on sandwiches I've ordered plain. Wrong items. Forgotten items. Wrong sizes. Wrong sauces. I've placed a mobile order only to arrive to be told they're out of chicken. How tf does a Popeyes run out of chicken? But when they do it right. Which is most of the time... The spicy chicken, chicken sandwich, shrimp, biscuits, and Cajun fries are FIRE! Easily the best chicken sandwich in the fried chicken sandwich wars! read more

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Ordered chicken tenders (3) and small red beans and rice. Wife got chicken sandwich. And glass of ice water. No spoon or fork given for red beans and rice. Chicken tenders were skinny dried out, nasty tasting food, had a after taste like fuel oil! Chicken sandwich was not fully cooked. The customer service options to complain are sad, no email address provided, live chat is a bot, phone # does not go to anyone, stuck in que forever. It's really a shame that the quality is consistently bad. Used to be a good place to go for chicken. Now Popeye's will be on our no go list for all stores. Can't wait until the new Canes chicken opens, right across the street from a Popeyes, lol. Canes is always good, every time. read more

Popeyes Louisiana Kitchen - A chicken tender, like a pencil - Fast Food Near Me - Des Moines, Iowa

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Both manager and window help are dumber than dumb. Service is awful, can't give change. They are rude and deserve to be ran out of business by Chick fil a across the parking lot. Don't waste your time, prices are ridiculously high read more

ok management is needed!!! Ordered at the drive up they said it will be 20 minutes so I pulled over , 40 minutes later no one brought out my food, so I went thru drive up again and. the kid didn't even know what I was waiting for, then I get home and didn't get my entire order .Never again. it is getting so bad every where no-one has any work ethic or cares about what they are doing. so sad read more

I enjoyed the food..., AnD I'm a Chef.., Tomi. Some of the staff could be a little More UpBeaT ! Restaurant business is tough one though. read more

Popeyes Louisiana Kitchen - Just me..., - Fast Food Near Me - Des Moines, Iowa

This location is disgusting. The worst one in the area. About four years ago was the last time I went to this location because I ate the food and was throwing up four days. I figured after four years they should have their shit together. But it's almost like they continue to get bad. I ordered my food to go. I'm at home trying to eat my food. I opened the container of one of my red beans and rice in the sour pungent smell assaults my nose. The taste of it was so revolting. I am like there's no way it's both of them like how are they continuing to sell this? So I opened the second one and it is just as bad. I had to immediately close the containers and tie them in a bag because the smell was taking over the room. I'm so glad I didn't eat barely any of it because just from the smell in the little bit that I had I know it would've made me sick to my stomach. I'm so unbelievably disappointed and I'd recommend to anyone in everyone to go to literally any other location. The quality is better. The service is better and you don't have to worry about throwing your guts up. Just downright disgusting. If I could give them negative stars, I would. read more

food is good service is bad if you're doing uber eats bad for the driver and customer work on the service and they are good

Placed my order online for pickup. The website showed Cajun rice available, the best food item Popeye's offers, which I ordered along with chicken & cole slaw. When I picked up my order, was told Cajun rice wasn't available, and hasn't been for quite some time, and I would have to substitute a side. What a let down! If I hadn't prepaid, I would have driven away. This is FALSE ADVERTISING. If they aren't selling it, why is it available for order on their website? One star given for the size of the chicken pieces, which seemed considerably larger than past visits (honestly, I don't go there often) and another for the spicy chicken. read more

Just went thru drive thru.Took several minutes to put in my order(no one in front of me).No one at the pay window for a couple minutes.I had ordered a fish meal. THAT took at least 5 min.wait.It was almost $12. When I got home(5 min.from the Merle Hay location) the fries were totally cold,and looked dried out.Fish sandwich was cold,in the aluminum bag Fish was super flat,not flakey,and off tasting.I will NEVER go back to this or any other Popeyes. BTW, after 1 fry,and 1 bite of sandwich, it all went in trash. read more

This restaurant suck. The worker are terrible people. Frist off I was looking at the menu and asking one question and the work yelled at me. Then they forgot the barbecue sauce so I had to go back. Then I was eating my chicken and there was black stuff in it. then we looked at the Mac and cheese and it wasn't cooked. I went back to ask for a refund or a new order and when I walked in the lady yelled "there back" in a rude voice. They said that the black stuff was normal. It definitely was not. they were so mean and rude. Would give this a -80/10 experience. And will never be going back to any Popeyes ever again. Can't wait for my next trip to canes where there chicken doesn't have black stuff. read more

The food here is completely bland. The chicken doesn't even taste like chicken no matter what flavor wings you get they are all bland like as if they weren't even seasoned. This is a terrible place to eat at! If I could rate this believe 0 I would. read more

Too bad. Their food can taste good but this location has terrible service. The golden rule in restaurants is to serve food the way you would want it served. This location puts garbage food in the order I assume out of pure laziness. Look at my picture and tell me that looks like a chicken tender. They also go ahead and put spicy food in when you don't order it, again I assume out of laziness. But don't worry, if you call to find out how they'll solve your problem, they let you know in a monotone voice, "if you want a new order you have to bring the food back" Thanks! Thanks for nothing. 3 out of 4 of our meals were garbage or wrong. 2 were inedible. Poor management, shoddy employees. read more

Popeyes Louisiana Kitchen - This is supposed to be a chicken tender. Would you eat this? We got a bunch of these. Total crap and no customer service. Won't go back. - Fast Food Near Me - Des Moines, Iowa

The food is amazing but the Manager, Zack is super sweet! Wonderful manners as well as great customer service. Definitely puts the customers needs 1st. 5 stars from me! read more

Terrible. Staff had horrible attitude. Lobby closed. Order was incorrect. Food was stale and had a hair in my sandwich. Parking lot has a huge whole and destroys cars. Save yourself. KFC wins this time. Hopefully they make some changes. I miss liking Popeyes. read more

Popeyes Louisiana Kitchen - Yuck. - Fast Food Near Me - Des Moines, Iowa

I had a hankering for Popeyes chicken sandwich and decided to drop by this places. The restaurant is a bit dingy and not much seating in the restaurant. Customer Service was good and the cashier gave me an update when my order will be completed. read more

Tried to go through here again. Placed a mobile order. Arrived at 10:10. Sat in the drive through for two minutes with no other cars and never got a response. They're paying $15/hr for employees not to work. What a joke! read more

They always mess up the order we place!!!!!!!! Or the food is stale!!!!!! Or they are rude af Or nobody comes to the window because they shut down early!!!!! If it was not for my kids we would never order from here... our order was messed up last night so got home tried to call and busy till close!!!! They better replace my shid today forsure!!! They are all messed up at this location!!!!!! read more

The food here is the bomb. The chicken is tender, juicy, crispy, and amazing. All the food and sidelines are great. Only thing I am not a fan of is the service. Its slow, there are no condiments anywhere and you literally have to ask for ketchup or anything. It's definitely no Chick-fil-A as far as service is considered but the food is fantastic and priced accordingly, not at a premium... read more

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There is a special place in hell for people that screw up Popeyes chicken! This place is nasty and they NEVER get orders correct. The chicken is rarely even hot. read more

I ordered an 8 piece family meal with a fry and a side of mashed potatoes. Also, 4 extra biscuits because we need 1 biscuit per strip. It was Easter and other places were closed. The drive thru was around the building. You would think it was a nascar race. The cars were just zoooomin through the drive thru. We got our food super fast. Got lots of honey like we wanted. The food was fresh. Crispy. Hot. I could taste both the butter AND the honey and spice. The service was da bomb. It was Easter and I can't believe how good the service and food was. Each biscuit is a vessel for each strip that serves as a vessel for a packet of honey. read more

I checked in and was going to let this go, but kept showing up. We went during the week. Parked and went in. Got in line at the counter. One other lady standing to the side waiting for called in take out. We should have just gotten in the extremely long drive through. We. were. ignored. There was at least 7 different people working that I could see. 3 on the counter side of the food prep and no one would even make eye contact or acknowledge us. One was a supervisor. We stood there for 20 min. The lady picking up food also waiting. While we waited another woman came through the door with her order , got the attention of what looked to be the manager for a correction, got it and walked out and still no one acknowledged us. 4 other people were soon to join in line behind us while we stood there waiting to be acknowledged. I would have been happy with someone acknowledging us. Just saying "sorry well be with you." Its really disappointing considering we had never been to Popeye's before. My husband and I drove out of our way across town because he really wanted to try their chicken. If I can ever talk him back into trying Popeyes we will know not to visit this location. read more

My visit to Popeye's started normally. I pulled up and placed my order, then I got to the window. The person meeting me there had a very warm smile and was very friendly, personable and customer focused. It felt more like a short visit with a good friend than a fast food window stop. Though I ordered the red stick special just because I love spicy chicken and those biscuits, it seemed like a full meal. It was very filling and perfectly cooked. I usually go to a Popeye's every year or so, but I think I'll make the drive to this location again in the near future. read more

Popeyes Louisiana Kitchen - red strip (spicy chicken strips) meal - Fast Food Near Me - Des Moines, Iowa

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Food was ok I've tasted better in Texas the service was horrible management was angry with one of the workers not very. Professional the dinning area was not clean and there was crumbs on table seat and floor I don't think it gets cleaned and there was a family that never got to order so they left it was a very wrong of service to not acknowledge that they were there for at least 5 min. read more

Popeyes Louisiana Kitchen - Dirty floor - Fast Food Near Me - Des Moines, Iowa

Food was ok, service was HORRIBLE!!! The shift manager was extremely rude and obnoxious. She was yelling at employees and scolding customers for coming into the lobby instead of going through the drive-through. Order was placed on line and when I arrived to pick it up it had not even been started I had to wait an additional 30 minutes for my order. WORST CUSTOMER SERVICE. Won't be back. read more

This place is always busy and the drive thru line wraps around the building. It was time for a review- It is really good chicken. We had the spicy- and it was just the right heat. The biscuits are yummy- just add honey! Damn good rice and beans, next time grab 2! Now I see why the drive thru is always busy- I will wait. read more

After placing an order in the app and the app says you can pick up in the store at the counter. I called because the doors we're locked and was told I had to pick up on the drive threw, the drive threw had a 30 minute wait time. If picking up on the store is not an option you need to take it off the app and I'm still waiting on a refund to cancel my order read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Des Moines, Iowa

Pulled up at 9:00 P.M. on a Saturday, they said, "we're closed for the night." This place sucks.

This shit tier restaurant serving shit tier chicken made my Saturday night meal even shittier than my normal sodium infused heart attack in a bag. The employees are slow, annoying, and almost as fat as my whore wife. I'm not sure if was more dissatisfied from the meal or the fact that I'm still married to this cow. Thank you Popeyes for finally creating an experience comparable to my marriage. EDIT: We all knew this day would come. The last chicken has been fried, the last heart attack in a bag has been served, and the employees' new rock bottom has been established. This store has finally closed its doors and while it's unfortunate that our meals here didn't result in the complete closing of my wife's arteries - hell, we tried - maybe the Chik-fil-A down the street will pay some good money for a new spokescow read more

Overall it is rare to have a good experience at this location. I would rather get food from the one in Altoona. Every time I order from here my chicken is either soggy or over cooked. Most recently I ordered ahead on the app only to be told when I get to the drive through window that they don't even have what I ordered unless I want to wait an extra 25 minutes. read more

I ordered food on the app. The app said to go through the drive-through to pick it up. When I got to the drive-through, they told me I had to come in to pick it up. I waited at least 20 minutes before anybody would even talk to me I showed him the order on my screen and then I waited some more while I was waiting I watched the kids work in the counter, takes food back from the customer because the order was wrong and take the food out of the box and put it back in the warmer to serve to other customers. I stopped the employee from doing that and said you can't put food back from a customer and the kid argued with me and was extremely disrespectful. The employees then refused to acknowledge me. I was finally able to get somebody and request a refund, and they refused to provide a refund. read more

Coupon for 10 pc mixed, 8 PC Tenders 2 large sides & 5 biscuits. $18.99+ tax. "I don't have a button on the iPad for that". OK. GIVE ME THE SAME ITEMS, and charge me what it costs. $36.48 + tax After I ordered. It came out wrong, missing items. I paid what they charged, without getting the items they missed. NEVER AGAIN going back to the Merle Hay Popeyes. read more