When will I learn? For the second time I've ordered a meal from this Popeyes location and half of my order was missing. Uber eats driver delivered cold fried chicken missing the fries,biscuits and frozen lemonade from my order. I guess checking the receipt was too much to ask. I won't be ordering from Popeyes again. read more

I was the fourth car in line and had to wait over 40 minutes to get my order?!!! What's wrong with this picture! The service was subpar with people who really don't like their jobs! The owner needs to step up! At least five cars left the line ! The owner is losing money! Please do better! read more

Popeyes Louisiana Kitchen - Chicken Wings Near Me - Eastpointe, Michigan

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I'm really not sure what to say other than the employees are nice food is good but they have thick bulletproof glass speakers on the windows you can hardly understand what the workers are saying, and they can't understand you .... What's up with the bulletproof glass that you see in the federal prison when you go visit somebody read more

Google said they opened up at 10am. I came today around 10:20am and went through the drive through and no one assisted me so I figured they were closed. I ran an errand and came back at 11 am and went back through the drive through and workers were inside but no one came to the drive thru. During this time there were other cars along with me that also pulled away. Instead of adhering to advertised store hours this restaurant does what they want. read more

I arrived here 30 minutes after they opened for a simple fries and tender meal with a Sprite. I ended up waiting an additional in 30 minutes, just for them to have fries ready and spicy tenders. They didn't drop any fries into the fryer until 30 minutes after they opened and no food was ready. read more

Now this isn't a location that is frequently visited mainly because of customer service. A 2 piece was ordered( white meat), I wanted 5 or 6 packets of honey. When I asked for it I was told I couldn't be given that. When I asked why, she looked away and said I can't give you that. A paying customer can't get honey packets and there no reason why you can't when I ask ? Not cool read more

This is the worst location in the world nothing but kids working in there it's all fun and games drive through take 2hours to take a order then you get to the mic to order they laughing while you ordering they ain't never got nothing on the menu it's all bad never in my life going back there again I go to the ones far out read more

Do not order DOORDASH I went in complaining about my order and I watched the mgmt give the driver the empty cups for the order and the driver had to fill up the drinks. The manager stayed on her phone the whole time I was there. And talked about every single customer that had legitimate complaint to the girl she was on the phone with. If you have red hair in your food or any hair . It's probably theirs. read more

I will keep this brief, since I walked out without ordering after I waited in line for 10 minutes and they didn't take one order inside because the drive through was about 15 cars deep. Your chicken isn't that good that you should expect people to wait in line and never get their order taken. 8 people in line when I arrived, 8 people in line 10 minutes later when I left. Saturday night, apparently they have no concept of fast food, fast being the operative word. It was a clown show inside, find some employees that want to work, what you have now is a joke. read more

Popeyes Louisiana Kitchen - This is the view from outside after I walked out to leave - Chicken Wings Near Me - Eastpointe, Michigan

the girl in the drive through window just as slow as the Line‼‼. no reason yall all have on head sets and still get the order wrong. it's no way, if you can't comprehend simple words. go home or stay in school read more

Every time I buy chicken from this location, they mess up my order! I ordered an 8 piece family meal, spicy, substitute the 2 thighs with 2 breasts & I paid the upcharge for the substitution. Here's what I got: 2 breasts, 2 legs, 2 wings and 2 THIGHS, all classic!!! Not only did they give me the wrong oder, but they STOLE from me by charging me for something I did not get!! This is the worst Popeyes I've ever visited & the most non-caring employees around! read more

This Popeyes is the worst one I have been to. This is the second time I have went to this one they didn't have fries so we couldn't get our order and the other time the same thing. We waited 10 minutes for chicken tenders for just to be told that they have no fries the place is also really dirty the move is slow they need to get a move on it. Terrible workers we will never go here again. read more

I love this chicken. Super tender and juicy on the inside, crispy on the outside. Really is great. The sides were all. Dry good as well. Staff was efficient and friendly. read more

My review is for only 1 star because my total experience from ordering food from here, waiting for my food. picking up my food, paying for my food and also having to go inside, because I did not get my full order was 100 % Unacceptable! I decided to treat my mom to Popeyes chicken for a late lunch, after shopping at English Gardens on Kelly Rd, her choice too. Arrival time = 145 pm. The service at the drive-thru window was 2 minutes before someone took my order. No one said hello how can I help you. I sat there and waited in which I actually had to beep my horn for them to know that someone was waiting to place an order. There was only 1 car ahead of me so I don't know if the employees inside were busy preparing their large or small order? I wanted to place an order for the 5 chicken tenders combo meal at $7 with two sides and a drink . easier said than done ..?? NOT. The girl kept asking me if I wanted 7 tenders for $5 and I said your sign says 5 tenders for $7, yet she could not comprehend my request. I also heard alot of static from the speaker, so I couldn't hear the person that was trying to take my order. When I moved up in line to pick up my order, there was a car ahead of me still waiting for their food, 2 bags. So I waited another 10 minutes to pay and get our food. Finally at the pay and pick up window I was surprised to see a bulletproof glass turnstile *photo attached*. I have never seen one before for food. I had to put my change in a cup, put my 20.00 bill under the cup and turn the dial to turn it back towards the employee to accept my money. *** my bill was $10.60. I gave the girl at the drive-thru window $20.60. My change was a 5 dollar bill, 3 singles, and 2.00 in quarters !! What? How tacky! Guess I will save and use the quarters at self serve car wash. I asked for a receipt so I could see the name of the employee that took my order etc. To add to my review. Her name is Makia B. Order #79 My order was to be 5 chicken tenders barbecue sauce a side of mashed potatoes and a side of green beans and my drink of choice to go with the combo meal was a dr. Pepper. I received Dr Pepper and a bag. no thank you and that was it. I slowly pulled away thinking someone was behind me to be courtesy, but there was no one at the drive-thru after me. Thank goodness before I pulled away I opened up the bag to CHECK MY ORDER. all I had was the box of chicken tenders no napkins no barbecue sauce no mashed potatoes and no green beans. I pulled up a little bit left my car in park.. told my mother to stay in the car while I locked her in and went back when in the building to ask where are my two sides?? I walked inside and there's bulletproof glass and speakers to talk into. SAD. No employees around to greet me. no one was even in the restaurant eating. I tried knocking on the window (lol don't laugh) nothing. I yelled in the speaker for help in which 3 female employees ran out to assist. When I inform them I just placed an order picked it up after a 15-minute wait and did not receive a container of mashed potatoes and green beans 1 of them says she didn't know what I was talking about. # 2 said I didn't pack the bag. #3, said are you sure, oh really? Finally I was given a container of mashed potatoes and green beans and was given another receipt. On that receipt is employee name, Shaakira. ALL 3 of them were Clueless, Lack of teamwork, Lack of knowledge, Lack of customer service. If they were new employees working? they need more training. If they have been working at this location for a while they need to go back to train or they need to refresh their skills. I completely forgot to ask to see the manager being so upset + having to leave my mother 88 years old in my SUV by herself due to someone's mistake in completing my order! I hope the manager of this location reads my review of COMPLAINTS and will take the time to discuss with these employees AND others in regards about better speed, accuracy and teamwork for better customer service! I will never come back here again. ** I have seen in my cruising Gratiot, there's a new Popeye's Chicken opening up on Gratiot at 16 Mile Road** !! I will make the drive there with my Mom. The chicken tenders tasted good. The mashed potatoes tasted gritty and had a Sandy taste. The green beans had a bad taste to them. Kentucky Fried Chicken has better . The biscuit was acceptable yet no butter, no honey package. Strike 1, strike 2, strike 3.. A sad, and bad disappointing experience at this location. read more

Popeyes Louisiana Kitchen - Drive-up window to pay and pick up food - Chicken Wings Near Me - Eastpointe, Michigan

ordered 6 piece honey bbq wings and they gave me 6 wings with basically sauce poured on top of it...I could've made these at home. Then part of the skin was burnt on majority of the wings...you would think as much as you pay at these places they would care more about the food...like bruh would you Be content with what you just gave me??? read more

Popeyes Louisiana Kitchen - a tray of food - Chicken Wings Near Me - Eastpointe, Michigan

They are definitely liars. They said that the order was complete and GrubHub would not give me a refund of my money because the computer said they click order ready bull fucking shit you fucking thief. I will never order at Popeyes again. read more

Do not come here on the night shift or in general. I placed an order for some tenders and they told me it'd be a 6 minute wait. I patiently waited for 20 minutes and my food STILL WAS NOT READY! Turns out they were just joking around and not doing anything. As I got my food, I noticed my food tasted rubbery and had the after taste of burnt grease! Terrible service read more

0 starts considering I went an hour after they opened and they're apparently out of chicken and have no intention of making more. Just go to a different location. Not sure why this one is even open. It's not the first time they're out of menu items. read more

I'll NEVERRRRRR BE ABLE TO COMPREHEND how in the Hell this sh!thole stays open. The employees, General Manager and Regional Manager must all have the collective IQ of a used toothbrush. And the kid that took my order had a baaaaaad attitude and I really wanted to check him on it. It'd take LESS TIME to fly down to New Orleans, get some REAL Cajun chicken cooked for you with REAL dirty rice & coleslaw, eat it, party all night and then fly back the next day than it would to get take out from this hole. Annnnnnd, they'd GET YOUR ORDER RIGHT and you wouldn't have to repeat yourself twice! STAY AWAY PERMANENTLY. NO JOKE. read more

Popeyes Louisiana Kitchen - Chicken Wings Near Me - Eastpointe, Michigan

I'm really not being fair on this review because I'm not judging the product I am judging the management and the staff this place is horrible go somewhere else and get your chicken it'll be less of a hassle and less of a wait read more

As I write this we are sitting at the drive-through waiting to order...we've been waiting 17 mins...oh! At the 21 minute mark the rude person finally came on! I want to leave but my husband will not. Oh! Every car behind us and in front of us just left. The only one staying is the one at the window. Okay, now we are at the window and there is some confusion because of all the cars that left. We have our food! The food was the correct food but the chicken is dry, the biscuits are hard and I don't know why I expected anything different. My only recommendation for this place is to go somewhere else! read more

I ordered a 6 piece honey bbq they gave me ghost pepper wings (Can't eat hot food) i bit into 1 returned it do UK they were petty enough to put 5 wings in the container. read more

Terrible fucking service the people in there do not care at all they all have attitudes they don't wanna work they messed up my order and im very upset about it yall need to do better because this is ridiculous read more

Ordered food from here and they gave me old refried chicken. It was disgusting! The service is terrible as well. No sense of urgency and very rude. I'm not sure how the location is still running. read more

This is the worst managed Popeyes in southeast Michigan. I won't be returning until I see the "under new management" sign.

This place is a joke. No sense of urgency at all. Plan on waiting in the drive thru for 45-60 minutes. No exaggeration.

If I could give zero stars I would!! Service is horrible and the amount of time you spend in line will make you not want the food anymore!

Wow...just.... So...I was craving Popeyes and this is the closets sin my area so I decided to give them another try: Same results. Placed an order and then waited for 25 minutes behind 2 cars that didn't move...hardly any customers were inside... Went back today because there was no one in line and they said it would be a long wait for all chicken like...THERE IS DETROIT ROASTED CHICKEN NEXT DOOR, CAPTAIN JAYS ACROSS THE STREET AND DETROIT WING COMANY DOWN THE STREET !!! DONT WASTE YOUR TIME!! THESE FOLKS NEED TO BE SHUT DOWWNNN THEY ARE USELESS!!!! read more

This service here is terrible. If you are in a hurry please do not waste your time here. Despite the fact that it's a "fast food" restaurant. The MINIMUM amount of time you will be waiting is 30 minutes. I usually have to wait 45-an hour. It's absolutely ridiculous. I'm convinced the staff just sits back there taking their sweet time and playing around instead of doing what their paid to do. It's honestly so annoying having to wait nearly an hour and deal with unwelcoming unfriendly staff every time I go here. Or to any Popeyes for that matter. read more

So I haven't been here in a while and I was craving it so here I am my issue is not with the food but with the speed of it all I listened to a full blown argument on the inside between co workers I understand everyone is stressed but it seems as though every year this location gets worse the young kids on the inside on their cellphones and playing while the line is LITERALLY in the street, but I digress the food was good but can someone do something about the employees. Thank you read more

This place is the worst Ever.... The manager has a real nasty attitude .I ordered 12 ghost pepper wings plain and 6 ghost pepper with sauce when I say the chicken was black and cold. So we take them back in to get fresh ones mind you they did me like this last time but I gave them a second chance so when I went in, the place is dirty the windows are nasty and needs to cleaned and the floor needs to be mopped. I waited for 30 mins for the chicken I never received. The lady at register her attitude just as nasty as the manager . So now I have waited 35 minutes I asked for a refund she told me I had to wait again like no where is the good customer service. It was the same manager there with this nasty demeanor and attitude the last time I came she's been there a while. You're dealing with the public and I work hard for my coins of course I want my food to be right with a smile. But everyone's face balled up, the energy is horrible in there.. Like clear the place a get new staff cause you're going to lose a lot of customers if they keep treating people that way..... read more

Couldn't even get food. It says they are open until midnight, I tried ordering food at 8:45 and they said they were closed as their workers sat in the dining room eating. read more

If I could give less than 1 star I would!!! OMG the service is so slow !! We waited 45 minutes inside for food, I even asked for my money back but 2 people just ignored me and my husband. He was late going back to work BTW Ms Samika needs a serious attitude adjustment and I don't mean the reefer kind because it was obvious the whole crew was a blaze. Beyond rude, lazy, inconsiderate for other people's time. The store was nasty and and not stocked, swept or mopped. The tables were greasy and the soda machine was missing 3 caps on the dispenser. NEVER ever!!! Will I go here again!!! MANAGER, they need a SERIOUS MANAGER read more

I'd give this place no stars if that was an option. Don't waste your time here. You'll spend 10 mins in the drive through line only to find out they don't have the items you want (I've gone there pre-closing, middle of the afternoon, and today, a Thursday, at 5:20pm). This has happened all 3x I have attempted to buy their food. This time, I had to warn others. TERRIBLE place to spend your hard earned $ at. Today, at 5:20pm, they told me they have neither the brand new dinner special I wanted nor their gravy. Yes, the stuff that comes with their mashed pots, they didn't have at prime dinner rush time. read more

After 40 minutes in line - I decided to order the $25 sandwiches n more - these signs were in 3 different places attached to the menu. The condescending employee, laughs when I try to place the order and I think she doesn't understand what I'm asking for, so when I add all the items in the special she says - oh we don't participate in those. Then wouldn't it be advantageous to remove the signs? I left without ordering and called the store only to be told there is no one there to take a call. Seriously the worst service I've ever had. read more

All right I have been unfortunately having to get fast food for the past couple days due to lack of time and making dinner and having to conserve on money for the holidays not dying at my usual four or five star restaurants. That being said yesterday I just got done reviewing the how horrible the service was at McDonalds. What is up with Eastpointe and they're fast food establishments? The lady through the speaker could not be more rude. After every single word I said all I heard was does that complete your order is you done does that complete your order? Are you freaking kidding me once again like I stayed in the review these are the same people that want $15 an hour. Laughing out loud seriously with that one... so you place your order to a speaker that you can barely hear and I highly doubt that they even hear you because every time I come here they never get my order right so try to keep it simple when you come here. Best piece of advice is know what you want before you come up to the speaker before other than the $5 box or with their advertising they don't even know what they are cooking or carrying. I just ordered the $20 holiday feast that I seen online and they act as if I'm asking for Mexican food or something completely off the wall. Also stick to the normal sides other than french fries they don't know what they're doing. They don't even know how to cook the shrimp let alone the chicken and if you want to get in argument or have a reason to have your day ruined. coming here... WILL DO IT oh and did I mention this place is not cheap I just spent 30 something dollars to get a crappy order and everything wrong so much for a great family Bonafide deal my butt calling corporate once again!!! If you don't like your job quit seriously and if you're the manager of this place shame on you learn how to instill some discipline into your employees something called customer service that thing where customers come first must be a thing of the past these people at these fast food establishments evidently hate their job he through life and hate you even more. read more

Popeyes Louisiana Kitchen - Yeah try to talk with your person who is speaking to you between bulletproof glass and giving you your wrong order not even worth it - Chicken Wings Near Me - Eastpointe, Michigan

food disgusting had 10 people waiting in like for a hour rude customer service and all a nasty place the one on Hoover much better

I'm not sure why this location is still open at this point. They are super slow! You will wait in line for at least a hour and the food still won't be fresh. Either get new management or close down. read more

Their drive thru is terrible! I had to wait in line for 60 minutes which they always have long lines so I'm prepared to wait like 20 minutes but as soon as I took my order on the thing and moved up one space the line didn't move for 25 MINUTES! I swear they need a better system cause the one they have isn't working. read more

This is BY FAR the worst drive thru to any restaurant that I have ever experienced. If I could give this negative rating, I would. I waited half an hour and once I got to the speaker, I asked if I could order the Cajun fish sandwich (since I'm fasting for Lent) and the women responded: DONT GOT IT. I was speechless at how rude she was when she responded. I said okay.. do you have the shrimp still? And she responded the same thing in the same tone. I simply asked to order something yet she had such a horrible attitude. Then I simply asked "are you guys out or did Popeyes discontinue?" And she ignores me. I asked again and yet again responds: DONT GOT IT. I was so appalled. I work in customer service and have never treated people in such a way. I was super pissed off honestly. I called corporate on this location but I can tell by these ratings that nothings going on. They need to fix this ASAP! read more