Unfortunately I received raw chicken. It was runny with blood as well. Was there at lunch time around 1200 or so. No sweet tea was available either... current grade of restaurant is a B as posted. They should have another inspection. Soldiers depend and look forward to lunch on post and this just is not right. Service was a bit slow which is understandable for lunch, but the staff is very unorganized. Poor service read more

Popeyes Louisiana Kitchen - Raw chicken... so much for enjoying lunch... luckily I peeled apart the chicken before I started eating or not eating... - Fast Food Near Me - Fort Drum, New York

Its good but the constant missing/wrong items is a headache. Especially when there are only 2 cars in the drive thru. It can't possibly be that hard to shove food in a bag lmao. read more

I should have just made our chicken at home! My husband and I decided to try Popeyes when attending the Watertown Fourth of July festivities in Thompson Park. We packed a picnic and just needed the fried chicken to complete our menu. We stopped at the restaurant to order some chicken, 5 pieces of dark meat to be exact. We should have been more exacting and specific with the person filling our order. We received 1, ONE, thigh and 4 drumsticks. What a rip off!! To make matters even more frustrating, I tried to reach out on the app. Useless! It either responded saying it didn't understand (Low IQ AI), dropped me saying the issue was resolved or, finally, said it was unable to help due to technical difficulties. SUUURREEE. Even if the chicken was good, I wouldn't return. Don't waste your time or money. The chicken is over salted and you can make better at home. Head to Food Network rather than Popeyes! read more

We went to the drive thru the worker to us to please wait so we waited for over 30 minutes pass 1800 and we decided to drive to the from they already close and just mopping. read more

Went through the drive-through at this location first off whoever the female was behind the headset was extremely rude. When I corrected her on my order because she was going to give me the wrong item she got really snappy and said fine just pull up to the door when I pulled up to the door young gentleman a guy gave me my food and drink my lemonade was warm however and I did not receive any of the dipping sauces I asked for for my tenders the red beans and rice was good except for on the bottom it said 2:00 and I ordered around 230 so I'm curious to see what the two meant was it that late or was it made that fresh the original chicken sandwich was amazing good size chicken patty creamy sauce and the pickles were spot on the tenders were big tenders so I was really pleased with the size of the tenders they just lacked flavor. read more

This is the worst popeyes I've ever had.. every time there's no flavor and it's never crispy enough. read more

everytime ive ordered, they've always forgotten my biscuits, the meal comes with one regular side, and one biscuit, if i want a biscuit as my reg side, they literally scam you and give you one biscuit instead of two. you guys absolutely suck. read more

Drive-thru is slow and they don't seem to comprehend orders as we had to give ours twice even though we were the only ones in line. Mind you, they were not complicated at all. They only gave us one spork instead of two. I asked them for a sauce that was similar to honey mustard and they gave me hot sauce. The chicken is not all that good for the $20 we spent. They also scrambled our orders, putting the sides in the wrong boxes. The mashed potatoes and biscuits were okay and the strawberry cream pie was good. I don't plan on coming back considering the price, overall quality, and shitty customer service. read more

The food was delicious but they a rude when trying to order food they try rushing you to hurry up and hardly polite.

Best chicken place out there ! Great food and great service. Not much more you couldn't ask for from a fast food chain restaurant. read more

I went to this location on 03/14/2021 at around 2:15 pm. Idk who in the world is the girl that was working drive thru but I am so sick of her attitude every single time I go through there. If you hate where you work so much that it affects your customer service skills then you don't need to be working there. I asked for a large fry and I got MAYBE a total of 10 fries. No exaggeration. This is happened before with this same girl. She's so focused on keeping a bad attitude that it affects her work. The boy who is giving the food and drinks is nice. He's always been super nice. But that girl has a rotten attitude. Just know there's multiple people I've spoken to who can say the exact same thing. read more

Avoid this place from 1130-1300. Everyone on drum tries this place during lunch it will take you at least 30 minutes to get through the line. The line will wind all the way past the gas station. -_- read more

Just went here today with my husband to grab something to eat on our way to the park. I have to say I was very impressed. One of the nicest Popeye's I've been to. Nicely decorated and clean. The supervisor working at the time, Juan, was very polite and friendly. The food was good and service was excellent and prompt. read more

The customer service is hit or miss. If the manager Joe is there - things run smoothly and he takes care of any problems with the utmost customer service and professionalism. If Andra is working the window, you can bet any special request or deviation from what's on the menu she will try to find a way to decline by barking orders, failing to say please or thank you and ignoring you until it's obvious that she's not going to assist. The food is usually hot and fresh as long as you go during peak times. Sometimes the spicy tastes like mild, though - depends on who's mixing the batter. Overall, we eat here often cause it's more good than not; and we've come to just expect the poor customer service unless the manager is on site. read more

I come here often since it's on post and easy. And it's always hit or miss. The drive thru is always very slow and makes you wait even if you're the only one in line. They mess up orders and are stingy with giving out sauces. The last time I ate there I came in 30 minutes before closing and apologized profusely for coming in so close to closing. The staff seemed mad about it anyways.. My husband and I both ended up getting food poisoning.. It was definitely from their food.. read more

Every time I go to this Popeyes the person running front counter/ register always scuffs/ mocks me for what I am ordering and talks about customers to their coworkers right in front of them. Horrible customer service. read more

They do make mistakes occasionally with your order so double check it! They are great about correcting it!

Sunday afternoon, my wife asked me get her some Popeye's chicken, not preferably my style because of all the high calories. Anyways I made my order and proceed to the window to pay for my meal and receive my purchase. After the exchange is done and the drive thru person shuts the window I decide to look back inside because the 2 people giving me my order were a little more nice than usual. When I looked back It really seemed like I was being made fun or mocked because of the way I talk. Well to the asian manager (or person in the blue shirt ) that I seen making her comments and laughing I'd like to say you're so ignorant. If I thought like you then I'd be wondering why you didn't take my order in a korean language. Your comments are unprofessional, and even if it was done in the name of fun. It was done at my expense... it must not take much to be a manager of Popeye's Chicken nowadays read more

It's a hit or miss when it comes to quality of food and service. Sometimes it tastes amazing and other times it's so so. Service is so slow sometimes... I don't understand it. Either people aren't properly trained or they just don't care about their job. read more

I would agree with all the comments I have read so far, it is extremely busy during 1130-1300. Inside is decorated very nicely. My biggest problem would have to be the smell. Going through the drive through you wouldn't notice but when you go inside its unbearable I can't quite describe the smell but it's definitely off putting. I would never sit down and eat in there due to the smell. That's why I do not eat there any more read more