Q: How do you know your Popeyes order is authentic? A: They gave you red beans and rice but forgot to include a single spoon or fork. Every now and then, I channel my inner Bruddah Fran C. from Yelp Honolulu (go add him!) and order up some frrriiieeeddd chhhiiiccckkkeeennn! Except this time, I went fro shrimp so maybe Bruddah Fran would be disappointed in me. XD Yes, we love their fried chicken and chicken sandwiches but don't sleep on their fried butterfly shrimp. You can safely pass on their cheese bites, their version of fried cheese curds, as they are super salty but shrimp and chicken? Get it! whether it's fried by land or fried by sea, Popeyes is a pretty solid choice for drive-thru fast food. Your doctor might disagree but your tastebuds won't! read more

Popeyes Louisiana Kitchen - Fried butterfly shrimp + cheese curds. - Fast Food Near Me - Gilbert, Arizona

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I had a craving for Popeyes that only people who truly love good fried chicken and just don't have the time to make it can understand. In addition to being a fried chicken snob, I'm a terrible wing snob, but what can you do, a craving is a craving. I went to the drive through and made a spot decision to try the 6Pc Bone-In wings. I got an unsweet tea, because my cheat day can only extend so far, and I wanted their amazing biscuit more. I got the coleslaw because I've tried it before and it's the only one that comes close to my mom's, and I got their buttermilk ranch sauce. I am not ashamed to admit that I snatched up a wing and chomped on it in the way home, and OMG! Crispy, not 'wet' or mostly cartilage like I've suffered through before here in the valley. Seasoned perfectly, not too much or too little. It was everything I could do not to burn through all of them before I got home. I'm glad that I didn't, because the ranch was spot-on. Of course the biscuit was amazing too, the tea was refreshing and perfect - not too weak or strong. I have a super picky family, but I feel really confident that I can bring a meal from this restaurant home and everyone will be fed and happy. When I do, I'll give another full review. No pics this time, because I ate the meal before I thought about taking a pic :D The service was superfast, the inside of the restaurant looks clean and well designed, when I have more time I'll sit-in to eat. read more

Worst experience! Worst service! Mr.Carlos why do you have a picture of yourself on the counter top? Doesn't even acknowledge people an has attitude. Money left on top of the register LP would love that. Never going back! read more

Popeyes Louisiana Kitchen - Worst experience! Worst service! Mr.Carlos - Fast Food Near Me - Gilbert, Arizona

I've been to many Popeyes locations before, and their chicken tenders are usually crispy, not greasy, and absolutely delicious. Unfortunately, this location was far from the experience I've had elsewhere. I ordered a 12-piece tender meal with a couple of sides, and it came out to about $30. When I got home, I noticed that several of the "tenders" were more like chicken nuggets. For the price I paid, I expect full-sized tenders like I'm typically accustomed to. I truly felt shorted on the portion size. I did reach out to customer service and provided photos. They offered to credit me $10, but I have yet to receive it. I'm very disappointed in the quality and portion consistency at this location. I hope they improve, because this is not the standard I've experienced at other Popeyes restaurants. read more

Popeyes Louisiana Kitchen - Chicken tenders/nuggets - Fast Food Near Me - Gilbert, Arizona

Do not come to this location. It takes 25 mins for a meal. The guy wasn't nice at all after you ask what takes so long. Bad experience on a drive thru fast food. read more

Told me it would be a 6 minute wait, parked my car, waited 15 minutes. Went inside, told me it was a 2 minute wait, waited another 15 minutes for 5 chicken tenders read more

Very slow service. Me and my husband ordered on the app in the parking lot. Waited a little to go into the drive through to let the order process and we waited about 10 minutes just to get to the window and then waited another 15 minutes at the window. Very yummy food but not worth the 25 minute wait when there was only 1 car in front of us who was handed one bag read more

I've already emailed their headquarters' Customer Service dept., I was that upset. It's been assigned to a special staffer. Went through the drive-thru. The breast's meatiest part was actually CARVED OUT before it was breaded and placed in the fryer. It was as if they planned to use that chunk for a separate tender sale. I took pics to save as proof when I have that exchange. Plus, they asked me if I wanted to swap out the wing for a different piece, and I said "yes-- a thigh, please". But when I got home, the wing was there, not the thigh. Unbelievable. One Star. read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Gilbert, Arizona

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When going to Popeyes, service is expected to be questionable, but questionable would be understating it for this location. The customer service was actually the highlight, and the food was pretty good. Now initially when I came in, I was told their chicken sandwiches would be a 25 minute wait, so I understandly ordered something else. Not only did it still take 25 minutes, but their fountain machine additionally had no ice, and the cherry on top, the building had no ac, NO AC, while its 110+ degrees outside. read more

**5/5 Stars** I wanted to leave a review specifically for Max at this location. He is hands down the absolute nicest person I have ever encountered at a Popeyes. He had a huge smile on his face the entire time and his energy was just great. Other Popeyes workers always seem so rude and like they hate their job, but Max was incredibly sweet and respectful. Employees like him are so hard to find, and he deserves recognition for his amazing customer service! read more

a very 'typical' Popeyes, usually only see one person running around doing everything (still with a smile) while 3 other people flirt and laugh with their phones out, i went in today and felt so bad for Micheal that i wanted to write a reveiw on their web site but their receipts dont even provide the necessary code (looks like they are trying to avoid bad reveiws) read more

Although I said I wouldn't eat here again, we went for lunch today with a coupon (we are on fixed incomes). The food is okay, and the serving sizes have been vastly improved (increased). But my criticism this time is about both about the condiments bar and the drink dispensers. One dispenser was inoperative and the other one had no carbonation. -- it was dispensing flat drinks. The condiment bar had only pepper packets; no salt or anything else. This franchisee needs to watch out, less more customers shun this place. read more

Monday 11/4/24 placed an order through the mobile app. in the evening around 7:30 PM. "To Go": 2 Ghost Pepper Chicken Sandwiches,1 Spicy Chicken Sandwich and 1 Golden BBQ Chicken Sandwich (Extra Pickle) When we got home notice the BBQ wasn't in the bag, but rather a Bacon Club? My husband had to drive ALL the way back and when he explained the situation, the girl at the counter- believe her name was Melissa (Manager) didn't seem to really be bothered. My husband had shown her our mobile order and she seemed very irritated by the mistake. She then threw that sandwich in the trash and quickly had the Golden BBQ slopped together with no extra pickle. My husband asked would there be any compensation for him coming ALL the way back with the mistake being on their end and she rudely said "Nope"! She was extremely defensive and had a condescending behavior and she's supposedly a manager?! Instead of throwing the Bacon Club out she could have suggested/ offered for him to have kept it, or given him some free fries or something of a kind gesture for the inconvenience. Guess she just could cared-less! The ironic thing is when you are dealing with the public, you just may not know whom you could be serving! She didn't realize that this particular customers background could be relatively the same and that maybe, just maybe this individual you just treated so poorly could be in the same industry and that they might just be at a higher level in the same branch of business! Never underestimate what a negative experience can generate. #Karma it's served best when it's cold! read more

Stood in front of the cash registers for at least five minutes and nobody even addressed us. They were not busy. A few people waiting on their food and a couple of cars in the drive thru. Tons of chicken under heat lamps. Tables and floors were dirty. Saw 3 people working. Yet not one person acknowledged us. We walked out and went to a different one and had a good meal in a CLEAN restaurant. read more

Worst dinner I've had. Service was okay but slow. Food ordered was not received correctly. Mac and cheese received when mashed potatoes were ordered. Ordered 2 classic thighs and 2 spicy beasts. Received 1 thigh and 3 breast. None of the food was flavorful or appetizing. 1st and last time for Popeyes! read more

Literally downloaded the app just to review this location. As somebody who has all respect for fast food workers and service work. this location fucking sucks, came in on my lunch break and took a whole 30 minutes for the wrong order to come out. Ordered a 5 piece spicy tender, instead i got a regular 3 peice. Went BACK inside to just get 2 tenders and theres was no help. 2 workers and a retard behind the counter. and that lil bitch forgot my buffalo read more

I believe in giving places a 2nd chance. Again Popeyes was not good with customer service . Number 1 their was water all over the front of the store, a safety hazard I would say. Number 2. 3 workers they were out of tenders and boneless wings that they did not bother to tell me till about 10 minutes of waiting. When I asked the guy said oh another 5 minutes then it was 10 minutes after that. A couple walked in and no one even acknowledged them. Finally got my order after I asked am I ever going to get my order then a manager came in from the back and I got my order. Not even a thank you or apology. My family asked why do you go back ? No more Popeyes you have new competition coming just down the road from you very soon. I have to say the lone bright spot was a young teenage girl she was really trying to do everything she could from drive thru to trying to get orders out. read more

My friend went to the bathroom (as one does) and after doing his business he then realized there was no toilet paper. I asked the lady at the front counter for more toilet paper in which she asked her manager and she came back with the conclusion she "didn't know" he was forced to wipe with left over cardboard from the empty toilet roll. read more

I normally don't write reviews but something has to be done about this guy. My coworkers and I work very early in the morning, our lunch break isn't until 9am we decided to go to Popeyes got there around 9:10. As soon as we entered this guy says " I don't know why you guys are here this early" " This is weird for people to be here this early" he kept saying it in different ways multiple times. He told us it would be a 20 minute wait for the chicken since they "just opened" had no issue waiting, while taking our order he was on his phone watching YouTube videos kept saying " Huh" while taking our order and just being rude. When given our cups he slammed them on the counter with aggression for no reason! some time went by he gave out the first order around 9:30ish, I didn't receive food until 9:55! I was very frustrated after being told it would only take 20 minutes, he never apologized about the wait he did put and extra chicken sandwich in my bag. I was already running late back to work so I didn't really have time to check the food, once I got to the parking lot my fries that I ordered weren't in there neither the sauces or anything I asked for. I had to let the situation be what it was. I hope they can have a talk with this guy and take further action. It should not have taken almost an hour to simply fry this " fast food" on top of that he wasn't wearing any gloves and still holding on his phone while handling my food this isn't my first bad experience with this guy, but I will no longer be coming to this location. read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Gilbert, Arizona

Unfortunately it was a bad atmosphere, the workers seemed mad at one another and one of the employees was cussing while she was helping us and while she was walking around. She was extremely angry and not holding back. Bad service Bad customer treatment Bad employees read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Gilbert, Arizona

Have been there regularly over past few years. When there a month ago the place was severely understaffed, orders confused, 15-20 minute wait for orders, and the service disorganized. Went back yesterday and it was worse. At 1130 we were only ones in dining room and still 15 minutes to get our orders, and we had to ask twice to get half of it. People came behind us and they all left. One guy in drive through told server to cancel order and complained and he (the customer) was called a vile epithet (specifically a 'f---ing a-----)!! We are finished with this location. Where is the franchisee? Where is the manager? Where is Popeye's? I am a small business advocate, but this is one that needs to go away. We definitely will go elsewhere. read more

Lunch time!!! Yah, to Jocelyn at the drive thru! My first time eating POPEYES EVER!!! DON'T JUDGE! We ordered the meal for 2 which I was disappointed as the individual sizes for side dishes were whack and not enough for 2 people at all! The Mac n cheese was OK, but not my thing for many reasons. The rice and beans would've been good if the rice were fully cooked and not hard. The biscuits were great as I can see why everyone likes them. Very buttery and tasty The chicken was OK, with honey poured over it but nothing to fight about. I didn't have the chicken sandwich though, so perhaps, if I tried that ...it would be so good, that I'd want to fight. (It's a joke) Overall, a good first time experience thanks to Jocelyn who laughed with me and not at me for this being my first time. Give her a raise!!! read more

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Came in for lunch. All the tables were dirty. Wasn't even busy. Chicken was overcooked for the sandwich. I had to take it off the bun and pick it apart to eat what I could. Fries had a good flavor but only ate one because they were so rubbery from probably old grease. Definitely won't be back to this location. read more

Horrible service-- can't get orders right, overcharge, don't understand or speak English well! VERY SLOW- molasses would run faster. Last few times in, keep hoping for improvement-- never happened. Have to wait at least 20 minutes to get a meal. Theres not enough help!! Sad such a good restaurant has sunk to this disgusting level! read more

The worst experience ever. Waited almost an hour for my order. Was standing in a line of, about 10 more, angry customers complaining about their slow or messed up orders. I love fried chicken but never coming back to this location. read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Gilbert, Arizona

the 2.1 star rating should be a reason not to come in. this is my second time coming in and hoping the first was an accident. i even had a manager taking orders and giving us our orders (through drive thru) both times and im always missing a meal and some small items. never giving us a receipt im always asking for one. today i missed a 3 piece tender, instead they gave me a sandwich. missing 2 apple pies. read more

If I could give a 1/2 of a star I would. The customer service was great. The Man at the drive thru window was kind and very patient. It was the food that was utterly disgusting. I've eaten at this location on several occasions and the chicken never tasted this awful. It was dry, hard and missing some of those Louisiana spice the commercial talks about. We tried calling to see if we could get a replacement but the phone just rang and then went to a busy signal. We called a whole lot. I've never had this kind of experience. I don't know if they changed managers at this location. The man that looked like the manager seemed overwhelmed and it wasn't busy either. Do better! read more

this place is really bad... the fried chicken is so dry that it tastes like im eating cardboard....never going here again

I was getting a late night snack with my family i go thru the drive thru it said it was "closed" it was 10:30 and the store closes at 12 but we saw people inside ordering so we decided to go inside just to see there's a whole group of girls in the back just straightening each others hair... gross. do not recommend this place very gross and unsanitary. read more

This location does an amazing job at getting my order wrong every time. Sometimes it's missing sauce, sometimes it's the completely wrong menu item, or as simple & small as no straw. Today, I pulled up to the window which I was read back my order...completely wrong. I corrected the man, thinking "that was close, glad we caught it." Went home ready to eat & it is still wrong. Instead of a 5 piece spicy tender combo, I get 3 drumsticks & fries. Luckily my drink was correct. How hard is it guys? I just ordered it at the drive thru, corrected it at the window, you apologized that you got it wrong, you put it together right then & there & still managed to do it incorrectly! I called the location explaining what had happened & drove back for the right order. They did include some extra desserts for the inconvenience & scaled my fries up with no additional charge which was cool but like...why can't we get a simple order right the first time? I'd recommend checking your order before you pull away from the drive thru or walk out of the restaurant. read more

The chicken was so overcooked. Horrible quality. Chicken was so dark it wasn't edible. Looked like jerky. Do many other options out there. No more Popeyes. read more

Today was the last time I will ever go to this place. The chicken they gave at the drive thru was burnt not even edible. Mash potato's tasted strange and the biscuit was hard as a rock. I went back and the manager woman copped an attitude with me trying to say, "that's how the chicken should look like." I been going there since they opened, and the food was good at the start. Ever since this 4-person crew started there everything took a dive in quality. When they open in the morning, they have nothing ready to serve, I had to wait over 10 min for my food. The time before. The food looks and tastes like crap, service is super bad, they don't know the difference between a thigh and a breast. WTF you work at a chicken place. If you try calling, the fax machine picks up. They must of took the answering machine off due to the complaint calls. Went back and it was like pulling teeth to get a refund. Got my refund got back to work and now I feel like I have to throw up. I hope to hell I didn't get food poisoning. If the health inspector reads this, you need to go there and inspect this place. They are on the way to killing someone with that food they serve. read more

Popeyes Louisiana Kitchen - The best this place has to offer. - Fast Food Near Me - Gilbert, Arizona

First time getting food poisoning from here. Went thru the drive thru for lunch with my two kiddos like we've been doing for about 6 years now. Ordered the new saucy hot wings, waited out front after being the flavor the cashier put was wrong. Not a big deal. But several hours later I was hugging the toilet sick as a dog for the rest of the evening. My children reported upset tummy's but in my adult age, I just got plain ol sick. There's a first time for everything. Don't know if the new staff contributed to the lack of quality or if the sauce, chicken, macaroni or Cole slaw were defective to begin With. The local grocery here does a better job. read more

Popeyes Louisiana Kitchen - Popeyes Hot Wings - Fast Food Near Me - Gilbert, Arizona

Waited 10 minutes in drive through. Went inside and only 3 worker with orders on the clock in excess of 10 minutes and still waiting. No one talking to anyone in drive through. Avoid this location at all costs. read more

The food was good, but they don't know how to pay attention to what they are doing. The guy over charged me when I used the discount card and charged me to other items I didn't even get. Not coming back here again. read more

deadass waited 30 minutes til I had to tell them to make the food. my boyfriend Noah was FURIOUS, we're gonna be pissed later. Bad job Popeyes, Bad job (P.S. Ashton still hasn't finished his food) read more

Best customer service I've ever experienced, the cashiers were very polite and on top of their work, I received my food in an orderly manner, everything was correct on my order, my food was delicious, will definitely be back for more. read more

drive through was unattended. went inside, even though the drive through was posted as open, and only one employee was on the floor (in the very back, headphones on). barely acknowledged me after multiple attempts to speak with him. when the order was finally placed, it was silently put on a counter and left to sit for 5-10 minutes until i realized it was meant for me. you gotta do your jobs guys, it's literally all you get paid to do. read more

The Popeyes location has to be the worst Popeyes restaurant I have ever been too. The drive thru gives a new meaning to slow. The young man working the drive thru had an excuse for everything! Blaming the kitchen for not cooking enough food, the frozen lemonade machine was broken, but I could see it working behind him. When asked for some extra Cajun gravy, was told it was the same price of a small side. This location has given out the gravy to me before in place of the dipping sauce for tenders. It's amazing that the rules change to suit whoever is working. In the future I will head to Cain's or KFC to get some chicken. I hope the owners see this post and reach out to me. read more

I came to location last week for a quick bite to eat. Needless to say, it wasn't quick at all. As I walked into the restaurant I noticed that it wasn't many people in line, so quite naturally I thought I would place my order in no time. Man was I wrong. I stood line for what seems like forever before the staff even recognized those of us waiting to order. Getting frustrated waiting, I yelled out "HELLO, IS ANYONE GOING TO HELP US?!" Even with that, the staff still continued with their backs toward us and worked to fulfill drive-thru orders. So after no acknowledgment, I said "And no one still will say anything?!" It was at that moment that the lady making the to go box orders said, "We will be right with you, we are really busy." There was a bit of back and forth with her for a moment and then she finally came to take our orders. I ordered everything fresh so it took a few before I received the order, which was ok for me. As I went to sit, I noticed that the dining room hadn't been cleaned, so that was a fail too. I am big on giving and receiving good customer service. This is a very important driver for any business. This location missed the mark big time. Hopefully they will get better. read more