Did NOT get what I ordered in the $20 nine piece special advertised in the window. Only got 1 breast NOT two - NO biscuits -- and SMALL side instead of a regular side. Tried to call but no answer. Also no provision for feedback on web site. The chicken is very good, but the SERVICE at this location is ABYSMAL. Very disappointed! Management intervention needed. read more

Service is terrible. I work next to this Popeyes. So I come here 2-3 times a week. The older Mexican manager lady has terrible customer service and presence in her store. Everyday I order ahead of time, give it 10-15 min to allow them to get it ready because I already know there slow here. I get there and stand at the counter for 3-5 min before she even turns around to take care of the customer. Might I add, my ticket is still sitting there with nothing put together. I could understand every once in a while when there busy, but every single time I come in it's this way. Do better Popeyes. read more

This place always gets my order wrong. I ordered 2 #7s today and both were missing the biscuit. AVOID THIS PLACE! *UPDATE* I came through today and the lady was talking to fast. My mother and I couldn't understand her so we asked nicely to talk slower. She leaves, gives us a dirty look and then continues to walks away. Then another employee came to the window and said we were being cruel and yelling. We weren't so that is when the argument started. I don't know why I tried giving Popeyes another chance. read more

How disappointing, I go here very rarely because they always mess something up ordered a 12 piece signature hot only got 6 but was charged for 12 piece fries were cold and I always ask for extra sauce and they gave me none missing Mac and cheese side so wtf paid $38 for a 6 piece signature hot and a bbq chicken sandwich with cold fries fix your service went back in for sauce the lady had an attitude after she handed me 1 of each and I asked for more " take these ones first" I am so very disappointed I wish there was 0 star rating read more

5/29/25 The chicken sandwiches are very tasty. They are not over fried. That is why I prefer to get my orders from this address - Arizona Ave. The restaurant service was fast and efficient. The restaurant ambience is for all ages. read more

6/17/26 This is one of the restaurant I ate at the first time when I came to Arizona. Before and after having positive changes, and now I have to give 5 stars. 1. They had Wifi for customers that had not seen before. Because this area is low Internet. 2. Customer service today is fast, and always friendly like many last times I came. 3. I like the quiet atmosphere insides here . In some case, I think it is not satisfied most customers, but for me, I will come frequently. read more

Popeyes Louisiana Kitchen - 2 pieces mild leg, combo with mashed potato and frozen strawberry lemonade about $10-$11. - Chicken Wings Near Me - Gilbert, Arizona

At the window I asked to add 1 leg to the order. Was told NO, pay this, get back in line and place the order for 1 leg. I said really??? He said yes. Then when I told him this is rediculous. He said we don't have any legs anyway!!!! Good bye I'll never be back... read more

I'm on the fence about this place. I went through the drive thru to grab some food for my girl and her daughter. I feel like the menu is a little confusing because they show chicken in combos but don't really specify that the sizes of the combos only refer to the amount of sides you get. The chicken strips shows combos but not where you can get JUST the strips. Plus when I asked questions the guy on the speaker wasn't super clear. They were running kind of slow as well, and the wait was a little long but I won't REALLY complain about that because they were actually open where pretty much every other place was closed so THATS a plus. On top of that, the food is descent and they have the freestyle coke machine giving you a LOT more options for drinks. I'm going to leave this as a 3 star because it wasn't bad but it wasn't great, it was only average but I think I will go back soon and try it out again to see if I can update the rating. read more

Popeyes Louisiana Kitchen - Chicken Wings Near Me - Gilbert, Arizona

Went to redeem my points at window. She kept on saying that it was only a mobile thing. It took my points and she just gave me the food and didn't say anything. she basically threw the bag at my husband. read more

Food was good as usual, even though the forgot my fries. and the service was amazing. Good experience all the way and for a fast food place, that's hard to do sometimes. read more

I paid and asked for 3 Spicy dark meat pieces. Instead got two Wings and a breast not spicy. Place needs to train staff better.

This location is known to take a while for their orders to be completed, but I took a risk on my lunch to just get a regular chicken sandwich. The drive thru lane was pretty long, but surprisingly, it went by quickly. The employee was very nice at the window and handed my order over. It looks like a young team, and they are doing well! My sandwich was good and pretty thick so I'm happy and satisfied. The customer service was really good so I'm giving them all the praise, but just be mindful to spend an additional 10 minutes here if you want to grab something to eat. read more

I just got thru the drive thru, 3 piece, white, spicy. The 2 wings were so tiny that I am sure Popeyes has started buying very young chicks because the wings were so small, about half the size of the wings they used to provide, Worse than that, they used to serve a normal size breast half for the 3rd piece. This time the breast piece was a half of the breast half and the half that has hardly any meat on it. The whole order was overcooked to a dark brown, I've been going to Popeyes for many decades. This particular one for about 20 years. Never again! read more

I got a ton of food for less than $15 and it was all really good. I even had to call and let them know my e-receipt stated boneless wings when I wanted traditional and for the price I wasn't expecting much but my order was perfect, ready on time and again it was really good. I'm fairly picky if I'm going to get on Yelp and say so. Good job guys! read more

Never coming again I ordered 1/4 pop corn shrimp with the 2 tender tenders were good just the pop corn shrimp seemed like it was nothing but breading all crunchy and I've already had bad experience with this place just thought maybe this time wouldn't be read more

Popeyes Louisiana Kitchen - All dried up and nothing but breading - Chicken Wings Near Me - Gilbert, Arizona

I was stressed with work deadlines and frazzled by an encounter with street racers so by the time I popped in this place, i was mentally done. Maybe the guy at the cashier sensed this because he started joking around non-stop. For example, after I ordered a chicken combo, he turned to the massive pile of chicken behind him, turned back to me, and said "sorry, we're out." Took me a second to get with the program but he basically rebooted by brain. He then did the same thing with my drink order and I fell for it again. The food itself was tasty and a lot more than I was expecting. Afterwards I made my way to the hotel and met that deadline. read more

dont come here! save ur money. they never make the food properly, multiple times they mess up and never answer the phone. very disresptful staff! close this popeyes down read more

My food was hot and was accurate. My customer service rep was named Chris and he hooked me up with my special requests- went over and above. Fast and friendly. My only complaint was the food tasted like the oil was old. read more

food in box was warm but this rippin chicken was cold they had all girls workin no way this young ladies servin cold not hot food smh ‍ this place needs help read more

Did you know the founder of Popeyes, Al Copeland, was only 28 years-old when he started this huge and successful food chain back in 1972? Give this guy a round of applause! When it comes to a fast food chain, I'd like to think I go into it with a realistic level of expectation. The only thing that boils my blood is going through the drive-thru in the evening for a sandwich and being told that they're out of all sandwiches. It doesn't matter if it's chicken or flounder. They are always out. And on top of that, this place is like getting a surprise gachapon (vending machine-dispensed capsule toys) every time. You think you're ordering one thing but you go home with something entirely different at least 33% of the time. Yo... can a girl just get some chicken? The spicy chicken sandwich here is legit and I'm a fan of their red beans and rice. I just want what I pay for and perhaps a sandwich every now and then! read more

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Waited about 15-20 mins in the drive thru just to get horrible service and horrible food. I asked for ranch, ketchup and hot sauce and if looks could kill, I would not be here! The cashier was sweaty and looked like he went out last night in his work clothes. I got the surf and turf box which should have been popcorn shrimp, 2 tenders and fries. I didn't get shrimp, I got little fried pieces of breading, 1 tender and super old and cold fries. I happen to be in a hungry and in a hurry so I really didn't have time to go back so unfortunately, this was a complete waste. Just threw it out. read more

Popeyes Louisiana Kitchen - Surf and LIMITED TIME Surf & Turf Combo - Chicken Wings Near Me - Gilbert, Arizona

I think popeyes chicken sandwiches taste great. They are cooked well and the batter is cooked. There are no burned parts on the crust or outer part of the chicken. The bread is soft and seems fresh. I like their sauces that I sometimes eat with the chicken sandwich. I also will eat the chicken sandwich without a sauce too, it is that good. I usually get my order quickly. read more

Popeyes Louisiana Kitchen - love that chicken sandwich - Chicken Wings Near Me - Gilbert, Arizona

If I could give it zero stars I would. I walked in at 5:54 PM. I already noticed that there were three patrons ahead of me who had been waiting for their food. I noticed that the chicken rack was full of chicken and there were only four employees working the back. after about a five minute wait my son and I were able to place our order. We had a pride card, which allows us to purchase a large drink and receive a two piece and a biscuit for free. We each got that, and I also had an online order of which I had previously made the purchase through my mobile phone and I was just going to pick it up. After I placed my in restaurant order, I let the cashier know that I had an online order as well. Waiting for my order at least 3 to 4 other patrons came in and one left with a large order who came in after me. I decided to go stand at the counter, thinking that they might have forgotten our order. After standing at the counter for another five minutes, the cashier said I'm making yours right now. I nodded my head and said OK and waited. I noticed that there were no biscuits on the rack and my orders included three biscuits. I didn't pay attention to them packing my order. I had to ask for my cups, which they did not provide me with at the time of my order. I received my order at 6:14 PM off for six pieces of chicken and three biscuits. So I thought. I looked in my bag and I did not receive any biscuits, but I was not going back to let them know that they had made a mistake because I had already waited too long for my order to begin with. I most likely will not come back to this location as this is not the first time and mistake has been made on my order. The other time was through Uber Eats and I was able to get a refund. But this took the cake. Horrible service. 0h might I add while I was waiting for my order of patron came in to let them know that they had messed up on her order in the drive-through. read more

Ordered through grub hub..got half my meal in sealed bags.. called grub hub they said call store I did..ask to speak with manager..guy on phone says he was manager I explained ..he told me to call door dash.I said GRUB HUB Order?? He said don't take that "Tone" with him I told him I want my meal he said take it up with grub hub.What a p.o.s .Never going here again!!Never ordering here again ..was basically robbed by careless and incompetent workers!! read more

Not sure why they accept online orders if they don't prepare them until arrived. Ignored upon arrival and restaurant filled at least 5 customers orders before acknowledging my presence. Horrible customer service. read more

No napkins, pop machines don't work. No biscuit with chicken. Hmmmm. Needs improvement!

Love that Chicken.... yeap... we all know the jingle!!! I was in the area early in the morning and saw no line so I figured I'd stop by and grab a few sandwiches. The staff was real cool and quick to get my order in & hand over my order. Within less than 5 mins I was in and out with 3 Spicy Chickens for the family. Normally when I stop through this fast-food chain, I grab either a 2/3 piece spicy combo with either red beans and rice or just fries (and an extra biscuit... so good)... Side note: Which by the way had me thinking I need to have that chicken sandwich on a biscuit next time!!! read more

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These customer service is horrible left me waiting at the speaker box for ten minutes

This Popeyes is close to my job. I probably go twice a year. I like the strips and red beans and rice. I have never had a problem here. My friend once said her chicken was undercooked. I love the cajun sparkle on my red beans and rice. Recently my husband went and grabbed the chicken sandwiches to try. They were good but nothing worth fighting over. Overall this place is a 3.5 stars. Cost is decent and service is usually fast. read more

Popeyes Louisiana Kitchen - Spicy chicken sandwich - Chicken Wings Near Me - Gilbert, Arizona

Waited 15 minutes in the drive through to pick up my mobile order and it still wasn't ready by the time we got to the window, despite having placed the order before leaving my house. Half of our order was missing, 3 tenders and 6 wings. We also ordered two sandwiches, but they were made incorrectly so we were left with only sides and biscuits for dinner. Customer service refuses to help resolve the issue. read more

I know this is fast food but I am obsessed with their spicy chicken sandwich (and their fries). I have gotten the spicy chicken sandwich for lunch more times than I care to admit. I have a strict fast food rule and I have broken it several times because I was just craving the sandwich. I have tried their chicken tenders and their 4 piece meal, but the sandwich is my favorite. The service here is fine - drive up, order, pay at window, receive food, drive off. The staff is fine - no one is super friendly but also no one is super rude. I've never had to wait longer than 5 minutes and that's during lunch time (which you would expect to be longer). Overall, it's good food for a good price. read more

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We have given this location too many chances.. but it's the closest one near us. We always call in our mobile order ahead of time then pick it up at the drive through. EVERY single time they ask us to pull over and park... even though no one is ever in line behind us in the drive through.. and even though they had advanced notice to make our food and we still end up waiting for 10-15 minutes. Sitting here parked right now waiting for our food and have been here for 15 minutes so far, and there is four other cars here also waiting to have their food brought out. We are so infuriated at this point with this location I doubt we will ever be back... what is the point of calling ahead or having a drive through when you do this to us every time. They just brought our food out now and we checked the bag and there was none of the sauce we asked for in the app. My boyfriend bought popcorn shrimp and they didn't even tell us they were out of tarter and cocktail sauce when we ordered or he wouldn't have ordered that. They were just not going to say anything and let us drive off. Asked the girl who brought our food out to the car for sauce and she was too lazy to walk inside the restaurant and decided to keep jumping over the wall and walk in front of the cars in the drive through window each time to have them hand them to her through the window. You for real need better management at this location or you'll be loosing all your customers. read more

Popeyes Louisiana Kitchen - Chicken Wings Near Me - Gilbert, Arizona

We asked for boneless wings, with the meal that comes with fries and a side, we pulled away from the ordering sign the girl forgot to turn off her headset and exclaimed "shit!" As we drove away. Got up to the window, forgot what our drink was, and gave us bone in wings that I found paper in?? And no fries and no fork to eat the other side with. They were extremely unprofessional read more

I genuinely think this place doesn't gaf about how they make their food. I simply ordered some chicken and fries and the sauce isn't even on the chicken, it's like they poured the sauc in the container then put the chicken in and said it was good. my fries aren't even in a fry bag they just dumped them in the bag I got my food in. dont ever order from here again. they don't care about their food or service! read more

I very rarely write a bad review but my experience here called for one. I placed an order through the app and picked a later pick up time. I arrived at said pick up time and it took a few minutes for the staff to address me even though there was no one else at the counter. They were too busy joking around. They finally came to help me and I was told they were packing my order. Great! I quickly realized not all the food I ordered was ready. There were about 7 employees of which maybe 3 were actually doing anything. After more than 10 minutes waiting I asked how much longer it would be. The majority of my order was packed and sitting on the counter getting cold. I was told another 4 minutes. At which point I mentioned my food was getting cold. They did put it back in the warmer until the remainder of my order was ready oh and the manager did offer me a cup of water-gee thanks. The topper on this visit is when I got home the item I ordered -a blackened chicken sandwich was a regular chicken sandwich. I probably won't be returning to this location anytime soon. read more

This is the worst Popeyes I've ever been too from the employees to the manger...of course the all speak Spanish can't understand English and when there confused the speak Spanish about you they didn't know I understand them so I canceled my order and left and there biscuits were all dark brown not golden and she said it's the oven They clearly are just there for a check fire the whole staff if you ask me!!!!very disappointing read more

Popeyes Louisiana Kitchen - The employees that don't care!!!! - Chicken Wings Near Me - Gilbert, Arizona

Update: The service has improved quite a bit. This is my third post-review visit. Not in the habit of cutting Mac-N-Cheese with a knife so that was odd. It was pretty solid. Chicken was very dry. Is this the same franchisee as the one on Broadway and Dobson? read more

The news that I've heard about their chicken sandwich coming back was horribly crazy. I get it, the teasing of the crispy deliciousness of this nice and juicy chicken sandwich can literally kill people!...Sadly true, indeed...it happened due to the big come back! I had it before and nothing change, it's still the same. The chicken sandwich was crispy, tender, juicy with nicely toasted buns, mayo and pickles. This was neatly wrapped and you can order it in Spicy too and also in a combo. I can't really expect much out of a fast food chain. The dining area in this location is dirty, over flowing trash cans and there's so much worker inside, but no one really cares to go out and check out the dining areas to clean or wipe tables. AC is super cold, so no one will stay longer there while they dine in. ***Customer service is blah! You might as well just go through the drive thru. At least through the drive thru, they greet you regardless. Fried food is delicious to me so, I'll just drive thru from now on. read more

Popeyes Louisiana Kitchen - Popeyes sandwich and chicken with biscuit - Chicken Wings Near Me - Gilbert, Arizona

I have to say I had the worst chicken tenders dinner I ever had at any location. They looked and tasted like they been around for the last week. They were harder than a piece of jerky. My wife and I was able to eat about a half of one. The biscuits were like hockey pucks and had to put a lot of butter and microwave them to get them where you can eat them. The mashed potatoes was cold and no taste to it. It was like eating paste. The Mac & cheese was also cold and stuck together with no flavor. The only thing that was worth eating was the six chicken wings. I tried to call them at their location to let them know about the food and they must have taken the phone off the hook so they would not have to talk to the upset customers. This is why they have a 1 1/2 star rating. I would not recommend them to anyone. I was told that Popeyes had good chicken sandwiches, tenders and wings. I disagreed with this information I got. I hope to try another location and see if it will be better. I would not recommend this Popeyes location to anyone. I am sure that we will not hear back from anyone from the location or their main office. Good luck if you stay in business. read more

Popeyes Louisiana Kitchen - Chicken tenders that is dry out like jerky. I put all the other tenders in the trash with everything else. - Chicken Wings Near Me - Gilbert, Arizona

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This place is dirty. They have zero service. The person who helped me in drive-through had a real nasty attitude when I asked her for condiments that go with my food of course, when she gave me the condiments, the condiments were nasty and busted. I had to knock on the window to get her to come back when I gave this back to her, she gave me the nastiest attitude not a I'm sorry for giving you something that was nasty and opened for you to eat but a nasty look like I should've just taken it and left. She gave me another with the nasty attitude. I said thank you to her and drove off, wow, if the owner of this place only knew that this is the attitude that his customers are given, I wonder if she would still have a job or maybe management and ownership does not care oh well it doesn't matter my last time visiting this location will be today read more