Horrible service. Cashier didn't understand or speak very good english. Had to wait 25 minutes for our 20 piece chicken tender order. Every order before ours was incorrect. More training is needed if your going to be on a register. read more

The service is terrible. Had to wait for my food because they didn't have any chicken ready and when I went to pay they said they didn't have the change and ask if I could pay with a card. Then they didn't give all of my order. read more

I'm not really one for fast food, but this would definitely be an exception! Their chicken and biscuits definitely hit the spot! The new location looks great and have only had friendly service! read more

They always tell me to park on the side of store cuz they making the order even thru I order and pay in advance with my card. Worst part about it they mess up my order and was missing items. I should have check before leaving. But after waiting park for 25mins I was to heated to even check. I had to come back to pick up the missing items. Worst thing about it, it happen twice in different times. read more

Despite what seemed to be an endless wait to get our orders, the chicken tenders were surprisingly hot and tasty! The dirty rice though was bland and we didn't care much for the biscuit. The service was a little slow, most probably because they were understaffed and there was a long line at the drive-thru. read more

Popeyes Louisiana Kitchen - people standing at the counter - Fast Food Near Me - Lansing, Kansas

Never again. I paid over $30 for 10 pieces of chicken and a sandwich and you failed to give me the 2 breasts I was entitled to. The wings looked deformed and were comparable in size to Cornish hen wings. Additionally it tasted horrible, as if if was old and like the grease hadn't been changed in months. On top of that you forgot part of my order after waiting over 15 minutes for it to come out. The spicy chicken sandwich had no sauce on it. Money down the drain as 90% of the meal went uneaten and to the trash. Thank goodness for the biscuits and fries. This is the worst tasting and overall worst experience I've never had with any Popeyes establishment. I really want my money back. Please go anywhere but here. read more

Food was good and warm, but it was delivered to the wrong house. We were also missing one of the sauces we had requested.

If I could it would be 0 stars. I ordered dinner online and when I got up there they told me they have no chicken. How does Popeyes have NO chicken ..? And so I asked if I could at least get my drink and she wouldn't even give me my drink !! Horrible customer service. Get chicken or shut down! read more

Must be new ownership, w new staff. I had stopped going a while back. Now it's clean food was fresh, they had everything in stock and we're friendly w good customer service. New manager even came by to see if everything was good. I will be back more often now. read more

Chicken tasted partly freezer burned and dry. Cajun fries we stale. Not impressed. The new strawberry biscuit was a nice change. read more

So my husband and I walked in at around 7:25 to place a to go order in person. We ordered from one of the coupons that gives you the choice between mixed chicken and tenders. We ordered tenders with the 2 sides. We waited maybe 15-20 minutes for our food initially and sometimes this restaurant has a tendency to get orders wrong, so we decided to double check our order just to make sure we got the correct items. When we opened the chicken box it was a bunch of mixed chicken when we ordered chicken tenders. We walked up to the counter and the girl working literally acknowledged that she knew we ordered chicken tenders and they said that they'd remake it. Well the remake took another 20 mins because the whole time they were giving out what we specifically ordered to other customers in their drive through. So we didn't get to leave until about 8pm. Which is wild because the whole point of fast food is for the convenience and not having to wait almost an hour just to take my food and eat it at home. read more

Took 45 minutes to get our order. Staffed by only 3 people. This was this past Sunday. Daughter finally went in to get order-had not been started. One of the employees complained to a door dash person that they were getting behind because the drive thru was busy. They did shut down the drive thru while we were there. Chicken sandwich was good but soggy bun. If this is a franchise, they need to get it together. ​ read more

Was hungry and in a rush to get home to eat after a tiring evening. Ordered a spicy bacon chicken sandwich and didn't get any bacon. Ordered a mango lemonade and didn't get that either. Was very disappointed and the fries was cold. Not the 1st time this happened with wrong order. Do better read more

This Popeyes is extremely SLOW. I went thru the drive thru, had to pull forward to wait 10min for my order, just for them to mess it up. Instead of getting out and lugging the kids inside, I went thru the drive thru again . I should've learned my lesson then. But I gave this location another try since the line was short and they did not appear to be in a rush. I went thru the drive thru and ordered a 16pc family meal. I ordered two mashed potatoes and a Mac and cheese for my sides. I pulled up to the window, they told me the Mac and cheese will be 10 minutes, I changed it to Cajun fries which the cashier acknowledged and proceeded with doing work inside. I was not told there was a wait on fries. But I sat there for 15 minutes, waiting on my order. Popeyes' standard for optimal drive-thru order time is under one minute. I used to work at a Popeyes, I could run circles around these employees. Customer service is not only about providing the food, it's also about effective communication. If there's a wait on any item, tell me for my own expectation management. I was in a rush and would have left if I didn't already pay. I would give this location 0 stars if I could. Yelp is too nice. read more

Put my order in at 4:57 pm, sat there between 5 to 10 minutes and the girl that took my order said my number and told me I would have to wait 12 minutes for chicken. So I waited 15 minutes and watched everyone that came in an ordered after me get served and leave including the drive thru and the people that had ordered on their apps! So now I see the girl load up a box and bagged a French frie, note I ordered 5 piece chicken tender classic and 2 hot apple pies, so I see put your chicken dippers in the box so I know the order is wrong already and go up there she looks at me and says you have 2 apple pies right I said yes, she turns around pulls out the basket and there is only 1, so her not blinking an eye turns around and tells me I have to wait 3 minutes for the apple pie! So I wait 5 minutes watch numerous people get their orders and leave so I get back in line and finally got to the counter asked for the manager and my money back! Note the whole time my supposed order is sitting there on the counter, note the chicken dippers not the chicken tenders! So with no apology, no explanation gives me my money back and guess what we are 8 minutes since was told for wait on apple pie that is still not there! No compensation no nothing acted like I was the problem and could not see why I was upset! My first question is how the HELL do you run out of chicken when this is all you serve? I GOT BACK in MY CAR AT 5: 46 pm with no food and a understanding of what a DEI HIRE IS, A DEMOCRATIC OWNED COMPANY AND LAST BUT CERTAINLY NOT LEAST THE UNDERSTANDING THAT EVERY DEMOCRAT RAN COMPANY COULD GIVE A FLYING RATS ASS ABOUT THE CUSTOMER! So a total of 49 minutes at the PISS POOR EXCUSE FOR A FRANCHISE AND ABSOLUTELY NO CLOSURE OTHER THAN YOUR BUILDING IS STILL STANDING BECAUSE I WAS NICE ENOUGH TO LEAVE BEFORE I MADE YOUR LOBBY A NEW DRIVE THRU. Oh 1 last thing false advertising must be essential to ratings because there is n9 outside seating which is stated when you pull up the restaurant on the website unless you want to eat in the grass orbehind the building! FUCK THIS PLACE AND FUCK POPEYES AS A WHOLE! I know nothing will become of this but I had to vent otherwise I would have went postal! read more

It is really sad that they are serving undercooked chicken sandwiches. It has always been my go to for a quick lunch or something to grab before stopping by the grocery store. There are a lot of choices available now it is time to find a new place to go to for a quick bite. They were not busy, so that can't be the excuse, it was warm and not scalding hot so strike 2, I think that the person at the drive thru wanted to get back to her phone. My guess was the last one. It was a very disappointing experience to say the least. I hope that the next victim that hits the drive thru has better luck. read more

Stay away from this place. Only things they got right was the drink and the side..went thru the drive thru and got spicy wings, didn't order spicy. Guess they don't know the difference. I will not bless this place again. And I warn others to double check their orders before leaving the place if you are brave enough to go there. read more

Omg.... Worst popeye food ever!!! The hush puppy shrimp were refried, cold and hard.... It was like biting dust! The popcorn shrimp were the same! They were out of fries... out of honey, out of tarter! They forgot to give us our drink! Went to go park to bring food back, dining area closed. Line was tooo long to wait again! Never going to this location again! Yelp didn't let me do zero stars! read more

Ordered 2 orders of 12 beignets but only received 18. B4 we left, we asked specifically if 24 in bag, rep said yes. I guess big fat lie, only 16 in bag, not 24. We had to wait again to pickup 8 beignets, what a waste of time. Poor customer service. read more

Popeyes Louisiana Kitchen - 12pc Chocolate Beignets - Fast Food Near Me - Lansing, Kansas

I couldn't get my order completed on website. So I drove there only to have the manager argue with me about what was clearly advertised on website. After much debate she gave me what was advertised for a dollar cheaper. I tried ordering two pies that were also listed on the site only to be told they were discontinued. My order was filled and I proceeded home. Called the family to dinner and it was then that I found half of the chicken was missing and one of the sides was a single serving. I drove back up there and asked for entire order to be made fresh. There was a half ass apology and the order was then filled correctly. After arriving back home the fries were cold as ice and the chicken tasted like it was at least a day old. Our family won't be back. We will go back to our regular Churches Chicken much further away. read more

This restaurant appears to be under New management. Service is much better than it used to be.

You never know One day they're polite and get your order right. Other days (like today) they got my order COMPLETELY wrong and kinda rude. I love yalls chicken stop playing with me read more

Very very very disappointed. Waited like 30 minutes for just basically not much. When I was waiting the employees were just there standing and laughing and playing. No urgency, no seriousness. I wouldn't recommend anyone to order here. read more

This location is cool. Popeyes food is consistent with taste, but the service is hit or miss. Ordered two of the spicy chicken sandwiches but got two of the regular. The chicken tasted like what you'd expect from Popeyes. Nothing special about it and most definitely not worth $5. It is a filling sandwich that could use more pickles and a piece of lettuce. read more

See all

I just went through drive through and ordered a 3 piece chicken tender combo. See picture of what I got. They weren't even fresh, had the texture or shoe leather...inedible. they had no money in their drawer and I paid with gift card and credit card, so getting my money back was out of the question. I've never gotten crap like that there before. Their prices recently went up like everyone else, but there is no quality here. I'd like the owner reply to this...if he cares about his business. I can't eat this and now need to go somewhere else and spend more money. And I got charged $9.38 for a $6.99 combo. I highly doubt that tax was $2.39. On top of that, the kid at the window that claimed to be the manager asked me at the speaker what sauces I wanted, but didn't make sure they were in the bag. I had to ask for them. read more

Popeyes Louisiana Kitchen - Poor quality and service - Fast Food Near Me - Lansing, Kansas

The staff was disorganized and inattentive. I placed my order for a 12 piece mild tender in the drive through. I repeated my order at least 3 times. It took me 20 minutes to get my order. The young man giving me my order asked if it was the 12 piece. I said yes. Silly me, I didn't check before leaving. When I got home, yes, it was an12 piece, but spicy chicken pieces. I can't handle spice, so I couldn't tolerate any of it. On top of that, my husband tasted it and declared it really spicy. Oh, he still doesn't have super good taste because of covid where he lost all sense of taste and smell. So if he thinks it is spicy, it is nuclear. read more

if I could give 0 starts, I would. I've been 4x times and each time I rationalize a reason to go. Everytime it's either a 20min wait for food, it's the wrong order, condiments forgotten, or they're out of food. DO NOT GO. This franchise has a lot to fix. Very disappointing for a small town area. read more

My order was all wrong! Spicy tenders and nuggets instead of mild. Overcooked. Bits and pieces, not 5 chicken tenders. sweet tea instead of unsweet. And no ice. plus it was late because the cashier delivered another order before mine... So cold, unappetizing garbage. $40 wasted. Never again! read more

The nicest employees I've ever experienced at a Popeyes. The quickest I've ever received chicken.

We arrived at the restaurant and my husband approached the entrance. He was told that the lobby was closed and that we'd have order through the drive thru. We got in line. Only 4 cars in front of us. How long could it take? After 30-45 minutes we finally gave up and pulled out to leave. The same person told us that the order call box was broken and that people were having to order from the window. Only one fewer cars there. He told us that three people had walked off the job. No wonder! How can this place stay in business? We were sorely disappointed. read more

Whoa that night must of been a great one, or they hired new staff, either way I'm pleased. My chicken, spicy, was still hot when I got home. Crispy as always. Just yummy. I am African American ok and yea I love me some fried chicken lol. Ok my beans and rice was balanced. But I did ask them to add more beans then rice so maybe that helped. The fries we got didn't taste stale. The biscuits were a little more on the brown side but not to bad. Reasons I'm super pleased this time is due to the line moving and my order being correct and above all. Hot sauce and honey etc was all in the bag. Usually I'm upset about it but they didn't miss a beat tonight. Well done!! With three in front of me. They do military discount what a come back. I'm in love. read more

We usually enjoyed eating here but of late the service and food preparation is lacking. We ordered a dinner box of chicken extra Crispy and red beans and rice. The chicken was original and received over half were wings, red beans and rice was turned upside down in bag when they handed bag over. read more

Honestly, I saw the 2.5 stars and I was like it can't be that bad. But boy was I wrong. This place will never receive my business ever again. My fries taste like they were sitting out for well over 5 hours. I immediately went and received a refund. I did not even want to taste my chicken sandwich. IM TELLING YALL DO NOT EAT HERE. read more

Horrible service tonight. Completely unorganized. Waited for forever for our food (to go). Chicken was lukewarm. And, got Mac and cheese as a side.... it was a good 2 bites and that was it. Literally. PS- check your order before you leave read more

Popeyes Louisiana Kitchen - The side order of Mac and Cheese, a whole 2 bites. Thanks Popeyes : ( - Fast Food Near Me - Lansing, Kansas

Waiting 20 minutes for them to cook dark meat at dinner time on a Friday. Ridiculous!

Very slow service. 20 minutes in line. That would be ok if they got the order right. I repeated it twice and I could tell in the servers attitude that she didn't care. I would've gone back and had them make it right but now there were 4 cars in line (there were only two when I waited the 20 min). There were at least 3 other staff at the counter and no customers. This is the only chicken restaurant in a 20 min drive. It's sad because I love supporting local, but unless I'm desperate I don't think I'll be back. This night the chicken was fresh for a change, thus the 2nd star. I couldn't go in the store because I was covid positive. I know it's fast food and the staff isn't paid to care. I get it, but I still think they could be at least more efficient. read more

I would leave zero stars if I could. I deliver for DoorDash and refuse to accept orders from here anymore after having to wait for over 40 minutes after the pickup time 3 times in a row. It's supposed to be fast food. Customer service is also terrible at this location. read more

Horrible experience, workers are not friendly, they don't give you a receipt and they short you mashed potatoes in your chicken combo, and then when you call (because you live 20 minutes away) no one answers the phone snd voicemail is not set up, you can't reach them!! Beware!!!! read more

They just need to do better all the way around!!!!! 30 min wait in the drive through line to wait another 20 mins for the chicken to cook. On weekends people don't feel like cooking ... be prepared for people to order food . read more

I just went to the Popeyes chicken in Lansing Kansas at about quarter after four and I ordered a 10 piece meal and extra large coleslaw and in the meal I got two red beans and rice and then I got a large potato and gravy well needless to say when I got here I had rice that was not done there was no beans in the red beans and rice and some of the rice wasn't even done it was still real crispy and I got a strawberry lemonade I said a large they come back with a small and they said oh it only comes in one size but they're wanting you to pay almost 4 dollars for this but when I called to complain because of our food being the way it is their phone is not hooked up and they're saying there is no voicemail that's hooked up I should say so I can't even call and complain I don't even give them one this is being ridiculous their service is going down I truly do believe they need to close the store and I will be telling everybody that I know that this one is absolutely horrible and then our food wasn't even bag right it was just thrown in there I was just lucky my gravy and mashed potatoes didn't come open read more