Now the fish sandwich may have been tasty if I would've gotten the regular in which I ordered, however I received spicy, I asked for no pickles and guess what I got pickles . Can people follow simple directions? read more

Customer service is just horrible, food quality was good but people have such a bad attitude when it comes to to communicating I asked for 6$ meal deal they charged me for a random chicken tender meal that was $10. When i approached her about it just answered with an attitude. I just decided to leave with something I didn't want. read more

Quality of food was ok but just thrown in the bag. Customer service (lack of) was Abysmal, it was shocking and that alone would not get a return visit. Everyone is angry and yelling at each other (and at customers) about orders. The place needs an overhaul in retraining enforcement ASAP! My choice of rating is 0, but this site's minimum starts at 1. read more

This popeyes like all the Popeyes emerged form the deep deep pits of hell. You enter and it looks like a regular old fast food place with some cool lights...Don't trust the lights... I can almost guarantee it would be easier to escape north Korea twice then for an employee to actually take your order. Much less give you the food. I arrived and right behind me entered a chill looking white guy. He stood at the counter waiting for an employee to even look his way. Let's rewind. When I entered there was a white lady going to pick up a doordash order. The employee told her someone else took it. The white lady said "that's weird" then walked out. Not tryna sound racist/racial. When an African American entered to pick up the same order as the white lady, the employee said "a lady came in here for that order" then a couple minutes later she gave him the food the white lady from before came to pick up. The employees were also African american. I was waiting for what seemed like years to pick up a delivery. Then I cancelled and walked out. I grew a beard while I was waiting and they still didn't take the chill white guys order. Worst experience ever. I think the lights are staring at me... read more

Wow! Where do I start? Walk in at this store 2:30pm - Casher name Nyla - was super rude and very unprofessional. I was verify my order and she was combative and condescending. Nyla look like she does not want to be taking order. I ask first the manager name Nicole, told the issue but she was very nonchalant about the issue that I told her. Horrible experience! read more

Not to be a big back.... But...Food was fresh and good. chicken tenders were fresh and not all little and dried out. Mac and cheese and red beans and rice, fresh. The staff was pleasant. This is my new go to when I want Popeyes. Thank you read more

I placed a mobile order and it said should be ready at p5:01pm. I waited 30 minutes before I got my food. The frontline complained and cursed the whole time I was there saying she didn't have any help and that she didn't care about the job and she will leave. It was so many customers waiting. I'm not sure if they were short staffed or what. I felt like management should've stepped in and said something to the customers as well as the staff not to vent out your frustrations in that way. If you want to leave... LEAVE! read more

In what world should I have to sit in a drive thru line for 40 minutes to get my food. As someone who works in the fast food industry, this is unacceptable. Either get out corporate professionals to train your employees how to properly serve guests in a timely manner or shut down the restaurant. read more

I often crave fried chicken, and this location is the closest to my house. Regardless of the time or day, whether I use the drive-thru or go inside, the customer service is consistently poor. No one greets you, especially the women. The atmosphere isn't welcoming at all. My order is frequently incorrect, so I always triple-check my food before leaving. I've had to return several times to get the correct order. I try to avoid this location now, which is unfortunate because it's so convenient, but I refuse to spend money where it's not appreciated. read more

My order was wrong. I tried to call several times and it said number is not correct. I called even from the web and kept saying the same thing. Not happy didn't get what I asked for and what I paid for. read more

Ordered and paid through the app, was supposed to be ready at 2:34PM, should have been a no brainer pickup right? Wrong, arrived 2:38PM waited 20 minutes behind one other person, five other people behind me, one female working front end, female manager standing around in the back doing nothing, 5 people working the kitchen, one working the drive through, after 30 minutes waiting manager finally came forward and started taking orders, got to register gave my name, first female worker couldn't find the order, they had no clue why it wasn't ready, no clue when it would be ready or if it ever would be ready, no apologies, just didn't seem to care either way, this is the worst Popeyes I've ever been in. I give them minus 10 **DO NOT GIVE THEM YOUR BUSINESS ** read more

Ordered by the drive true, had me waiting for 15 minutes for a sandwich and french fries. Received soggy fries cold and not even in the paper container. This place is a joke and looks ghetto. Was driving by on my way to Indiana. Never coming back. read more

Popeyes Louisiana Kitchen - Frensh Fries - Chicken Wings Near Me - Lansing, Illinois

I'm pissed my son was enjoying his food then started screaming because the chicken was full of blood read more

Popeyes Louisiana Kitchen - Chicken bloody chicken - Chicken Wings Near Me - Lansing, Illinois

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I wish I can give them 0 stars. Please please do not purchase chicken from this establishment. I came here today and ordered food and the young lady with the pink hat and skinny swiped my card 2x at the same time but I did not get notified until 1pm about it. I came back to this popeyes to speak with the manager on duty and she was a great help locating the fraudulent charge. I went to the restroom and when I came back to the counter I overheard tell her supervisor I ordered 2x (lie) I told her that's a lie I only 1x. Moving forward I called the police to come assist because I was afraid my card was swipe fraudulent. The homeless looking Supervisor Cornelieus was called to the store even though the manager states it did not look good. If I am the only one in the line how can you swipe my card without acknowledging to the customer I made a mistake and swiped your card twice. There was no car behind me nor in front of me but it was swiped 2x foe food purchase...... She DID NOT MAKE A MISTAKE she fraudulent swiped it and was hoping I wouldn't come back up there. Side note when she saw me she had that look like I am caught. I notice everything about people including the stupid look the GM had with the smirk...... Again i am advising everyone to please do not go to this popeyes and use you credit card. I forgot they give anyone a damn Job now a days criminals and all......this is the WORST POPEYE EVER!!!!!! DAMN THIEVES INCLUDING THE GENERAL MANAGER CORNELIUS looking like he need a drink...... read more

Okay!!!! Chicken was hot and delicious!!!! Coleslaw was fresh! The star of this spot was their new Mac n cheese.... Man this was super cheesy and yummy! I don't know honestly which is better chic-fil-A , or them, but it a great debate for the stomach!!! The lady at the drive thru was super nice and gave fast and great service!!! Good job! read more

Local to lansing. Has dine-in, pick-up, drive thru, and delivery options. Use of the app gets you points and rewards.

Do not stop here, you'll be so disappointed. I've never seen an entire staff including the manager display the highest level of unprofessionalism , rude, ignorance and lack of customer service. The place was nasty inside. The staff had on bonnets, uniforms were dirty.... whew! They were horse playing in the back while preparing the food. Yelling and giggling... the manager came out from somewhere and yelled... Y'all too loud! You had to be there to see this mess. I was embarrassed for the race. Who raised these people? Poor management ... who ever owns this place should be shamed. I asked who owned it and they refused to give the info. DRIVE Past this Popeyes.... go to Sharks on burhnam. KFC on ridge! They never answered the drive up and the inside was empty without customers but tons of ignorant workers. Ghetto asf read more

My second and last time at this brand new Popeyes which is totally mismanaged from a customer experience perspective. Taking into consideration all of the food establishments afforded to me at this hour, I CHOSE Popeye's Chicken, yet the young lady working the drive through treated me as if it was my pleasure to be served by them. No "thank you" was offered or considered as my food was thrown at me. So I offered my appreciation and the young lady had the nerve to tell me that I was welcome, and to that I inquired if I should receive the benefit of thanks for shopping at their place of business, and looking perplexed, she responded "uhhhh, I guess so..." ‍ When I requested the manager, she seemed to be confused by this as a teachable moment, which suggests, customer appreciation isn't an enforceable standard offered in this place. SO, I'll make this MY LAST visit... Reminds me of Harold's Chicken in the city. Which one you ask? The many which are no longer in business... Take ya pick! read more

Just opened and is already a mess. The service is excruciatingly slow. Lots of wrong orders. They were out of shrimp when we went, despite it 1) being Lent and 2) being promoted every other commercial in our neck of the woods. I don't know how it went so poorly after like, a month of being open. read more

Ordered online when I got there food was not ready had to wait an additional 35 min for food then order was not correct

I love Popeyes chicken, but I hate this store. The help can't count and orders are shorted usually for me. This time biscuits are hard and stale, chicken sandwich was ordered spicy came regular. The chicken was hard on edges like over cooked. Rice order was skimpy like not a full container. There needs to be a manager to oversee and fix issues. Reviews show there is a problem....please fix it. Until then we will go to Homewood for chicken not Lansing... read more

Paula & Cynthia can get 10/10 if i could. Customer service was great! Paula got me right together! They need more like those two ladies !!

I normally don't leave bad reviews but this location have to do better. I generally do mobile order pickup. The last few times my order has been terrible. Today my food was barely lukewarm. I ordered tenders and they were like scrap nuggets. I also had mashed potatoes and it was barely a scoop in there. I asked for honey and was given packets that were totally stuck together. And this was a 2p order pickup where they weren't busy. If they needed to refresh the food I would have preferred they state that and I wait then to waste my money on this. read more

Popeyes Lansing Illinois is the best around. I have been ordering from this location for years and they continue to provide fast, excellent , professional service. On many occasions I have placed large orders on short notice and they have always come through. The food is fresh and delicious. My family, friends and guests are always satisfied. The staff is hard working, kind, courteous and professional. I highly recommend the Lansing, Illinois location. Thanks team, keep up the great work. read more

If you want to see ignorance at it's finest, please stop at this location. I just left this horrible place. It started at the drive thru when no one ever came to take our order. We drove around and the incompetent person at the window first said "Was y'all at the speaker" then she turned to the workers and said "See y'all didn't even take their order". Then she acted as though she didn't understand our order, kept jerking her fat ass neck around n looking real dumb. We finally went inside...OMG! What a circus! This has to be the worst location ever. The girl at the window then started an argument with us about why we didn't place an order at the window. We ask for the manager and this ignorant bitch came out and was just as ignorant. I see why the employees act like that because they have POOR leadership. She also was very argumentative. When we asked who her boss was, she said it was God.... We ask for the owner and she said "Why"... if you're hungry and you're on Torrence, please run as fast as you can. There is a much better location on Sauk Trail. I will be filing a complaint with the DM. This place was nice and when it first opened up, but these little ghetto people in there now should be shame. What a disgrace. read more

if your doing Uber or DoorDash don't waste your time coming here they will ignore you even tho they have a separate line to pick up mobile orders. you will wait until they got everyone's order in the drive thru and customers ordering inside . They don't care about mobile orders everyone should be fired for moving so slow & careless customer service . i waited over 40min and not one employee bothered to look my way and I was completely ignored wasted my time for nothing . read more

Compared to the one on end thank you my first sale was placing the order online at the one in Hammond or Indianapolis please do not waste your time or money the service a bit they never have anything that match and the food seems to be spore and burnt most of the time I will venture to Illinois any days for my pop ass this is our last chance though I would hate to close down though only Popeyes is left in my area but if y'all respect your name anything that Indianapolis location need to be close immediately read more

I will never return to Popeyes. I recently visited Popeyes in Lansin, IL. First, they said they didn't have any wings, and the rude, immature employee was giggling like it was a big joke that they didn't have any wings. Second, so I ordered a chicken sandwich instead. The chicken was hard, very tough, and wasn't hot. I think it was cooked hours ago and was sitting around a long time. Third, it took about 15 minutes to get my order. They were moving very slow. To top it all off, they forgot to give me the soda pop I ordered. I tried resolving my complaint by contacting Popeyes Customer Service. That was a total waste of time. Customer Service told me that someone from Popeyes Mgmt. team would be reaching out to me. Nobody every contacted me from Popeyes. Popeyes truly do not care about customers. They feel like, they can treat us any way they want and we'll keep coming back for the chicken. They're WRONG! I'm going to KFC, Wingstop, Harold Chicken, Browns Chicken, anyplace but Popeyes. read more

I have been to this popeyes three times and each time its always something. I called 5 times to talk to a manager and no one picks up Thats very unprofessional for a business to state my order was messed and i have already returned to work and i couldn't come back at that time. I guess three times your out, recieved a chicken sandwich and i asked for fish, very disappointed. read more

**STOP** Don't visit this Popeyes. Store #12719. Seriously, aside from the reported poor service, they sell and charge you for items you didn't order and refuse you a refund when you bring it to their attention. If I'd read the Yelp reviews beforehand I never would've gone there. I visited this Popeyes looking to purchase the spicy version of the new chicken sandwich after enjoying the classic version of it at Popeyes store 2836 at 1949 W. Fullerton Avenue in Chicago Illinois the day before. The Chicago store charged me $6.68 for the same combo, so I asked the young lady why I was paying $8.75 for the same sandwich combo, and if the price difference was attributable to the spicy version of the sandwich. To which she said no. So I got the receipt and immediately compared it to the receipt from the Chicago store to find that there was a biscuit added to the order. I went inside of the store to speak to the manager and asked her why would they sell me a biscuit with a chicken sandwich. Her answer was a ghetto-stylistic, "that's the way it come". So I pressed her again, and showed her the receipt from the Chicago store, which listed no biscuit. I asked her point blank why would I want a biscuit with a sandwich that already comes on a bun? To which she shrugged her shoulders with a "mmm-mnnn". Okay, so never again will I stop here for anything, and right hand to God, I'll start paying more attention to the yelp review section. There's no way in hell you can justify charging $2.07 more for the same combo with the addition of a biscuit that costs what? A dollar at best??? A biscuit that doesn't come with the combo and that you didn't order!??! Really??? Whatever is right with the Popeyes franchise is not being replicated here. If you're in the mood to order Popeyes keep driving. Don't waste your time here. With service this poor they won't be around long. Let em go outta business. read more

This Popeyes is SLOW with ATTITUDE EMPLOYEES!! I ordered the $5 box Parmesan chicken. No Parmesan on the chicken, they were SUPER HARD and COLD!! The young lady taking orders made a mistake with the customer before me. She asked her coworker for help( maybe a manager) this lady literally chewed her out in front of the customers for that mistake!! So UNPROFESSIONAL!! read more

The worst service . In reality you probably could go to the store, buy fresh chicken, return home, prepare the chicken and cook it faster than ordering from this Popeyes in Lansing Illinois read more

This is the second time i have been here and had a terrible experience, never again. I went to order the red strip chicken and they were out ok no big deal. So i ordered the 5 piece strips combo after ordering they tell me it's gonna be a 4 minute wait. Ok no big deal. The lady leans out the window and says can you pull up like right there and points ok. I wait and wait and wait then a lady comes out of the door and says can you pull around, like all the way around. Ok..... so i pull around. I wait and wait and wait 20 mins later a man comes out with my order. Ok they didn't give me my drink, so he goes in to get it. While he was inside i look through my bag they forgot my sauces. The man comes out with my drink and i tell him about the sauces. He asks me if i could pull around in the drive Thur to get them. Ok as i pull over there they are 3 cars deep. I tell the man that was still outside so i have to wait in that long line. He said ok wait right here. He gets them and i leave. I get home to bite into cold raw chicken that i waited over 20 mins for. What a waste of my time and my money. I'm not eating raw chicken so it just ended up in the garbage. This is a new location. I been here twice this is the second time i got raw food and waited forever. I'll get my strips from McDonald's or Burger King a couple buildings down instead. read more

Popeyes Louisiana Kitchen - Chicken Wings Near Me - Lansing, Illinois

I went to my neighborhood Popeyes thinking I was going to get great customer service. Unfortunately all I got was a bunch of ignorant and disrespectful young people in the drive thru. The young man in the drive thru had his mask down and I kept my window up and motioned for him to pull up his mask and he did but not before he told the other young man and they laughed and and danced and pulled there mask down after I got my food. The Manager had on his mask and he just turned around and looked. The Lansing inspectors need to crack down on this location. It's a pandemic going on!!! I won't be going back here! Restuarants want to remain open but they aren't being complaint! read more

Was excited that a Popeyes was closer to me than Schererville location. I ordered for the first and last time at this location. Order was wrong and got mostly wings and legs in my order. Clerk was rude and unprofessional when I asked about specials and no thank you after receiving my wrong order. I'll spend the extra time and go back to Schererville where they appreciate you as a customer. read more

Disappointed in this new business. They have the absolute worst customer service. Slow lines and untrained obnoxious cashiers. I have had 3 instances of placing a order and being given the incorrect order. Each time , they requested that I bring the food back and inconvenience myself for their obvious mistake. Don't waste your time or money here. read more

Last time stopping here.... had to pull over and wait for chicken 20 min. last time and pulled over again for a standard order of chicken. Super slow. Not worth it. read more

This is a terrible franchise. The employees were very rude both times I visited this chain. My order had a coupon for a free side with a purchase but I never received it with my order. I explained this to the man at the window and he said to drive through the drive up again and they would fix it. He said there were too many cars behind me, I had to drive through again. I drive around to the speaker again and explain my problem again. The man that I spoke to at the window then said they have nothing to do with the mobile app and can't do anything. They basically made me go through the drive up again for nothing. They are clearly just messing with customers. There were 3 cars again of me, so I was stuck for 10 min. Then, when I got to the window the store manager started yelling obscenities at me after telling them what I through of their service. The entire staff lacks professionalism and they exhibit no hospitality. I will never return to Popeyes.. read more

One of the best Popeyes Locations around, May be because they're new but their food is very good & they know what they are doing here! Chicken's fresh, the Cajun fries are to die for, they definitely were much needed here! read more

Service is painfully slow. Came to this location for the first time and never again. waited in the drive through for 25min after placing my order. There is no way out. However, i got my meal and the new spicy chicken sandwich was Amazing! read more