if I could give this location a -5 I definitely would me and my mother came through the drive thru to order a family meal of tenders, yet they got the simplest thing wrong. When I got home I attempted to call the location to know if they could fix the problem but no answer. so when I drove back up to the location I had pictures of the food that most got thrown up because spicy tenders got mixed in along with the receipt. When I spoke with the shift manager Maggie she told me that even though I had pictures and a receipt. I needed to bring the food back, which I replied "I would've known that had you answered the phone." she replied "Can't you see we are busy?" btw there were maybe 3 cars in the drive thru and 1 customer in the lobby. so I told her "As a manager it is still your job to multitask and answer the phone" I used to work as a shift lead in fast food. it's not that hard. she thought I had walked out and said to her employees that "in order to replace the food you need to bring back the food are you stupid?" speaking about me and all the employees laughed. when I returned with the food and my mother, she very passively aggressively fixed the issues while also cussing our names in Spanish, thinking I didn't understand what she was saying. yes the issue was fixed, but with much attitude, rudeness, and the up most lack of professionalism. I tried contacting corporate but all I got was a texting customer support. mean while my mother has a medical condition that causes her acid reflux to flair up really bad when spicy food is involved and here we are next morning and she's still having bad acid reflux. This is ridiculous. read more

Popeyes Louisiana Kitchen - Receipt showing I only order classic tenders - Fast Food Near Me - Pasadena, Texas

See all

w eats w service w meal i love this popeyes is awesome this popeyes is the goat twin, awesome sauce. read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Pasadena, Texas

ordered food and they got it wrong then I went back through the drive thru and they made me drive forward for 3 tenders !!!! while all my other food was getting cold. 3 cars behind me went by me from the drive through and they still couldn't bring my tenders out. like they were punishing me for returning there mistake. Then the lady or manager was like she just going to have to wait and they sure did make me wait. Bad customer service. read more

I didn't felt comfortable ordering food at 8:20 pm i felt a bad vibe like if there was arguments between employees the cashier was making face expression and the assistant manager a guy they both interacting with face expressions made me super uncomfortable n mad to order there was no gratitude so I decided to walk off .... I don't know what's going on but they need to keep their personal problems to themselves read more

Went there on Thursday to grab lunch and the drive through cashier Natasha was very sweet and informative about the blackened strips. Although the order was not ready immediately, I'd must say it was worth the time. The strips were delicious and packed with flavor that only left me dreaming about them lol! I recommend you give them I try. I had the spicy ones and I think next time I'll stick to the regular ones as they were a little too spicy for my taste bud. They will take a tad bit longer since they are made to order, but they're worth the wait. And thank you Natasha for being so kind read more

Where do I even start with this disaster of a meal. I ordered surf and turf with mild chicken. I got mild chicken with the wicked shrimp I didn't order and I could t eat becuse of heart burn issues. I got red beans and rice that was 80% rice and it was uncooked and still crunchy and not a little bit a lot like 1/5 cooked all of it so it was inedible. The mashed potatoes I ordered with no gravy and of course there was gravy when I got home. The girl dropped my bag on the floor and Troyes to pick it up and put my food in it and acted like I was crazy when I said no to it. Worst trip to ever read more

Popeyes Louisiana Kitchen - a view of the outside of a fast food restaurant - Fast Food Near Me - Pasadena, Texas

See all

Seriously, possibly the best customer service I've ever had at any Popeyes here in Texas. And Im from New Orleans. The BIRTHPLACE of Popeyes Chicken! The staff here was warm and friendly. And when the young man who was taking my order didnt know the answer to my question( can I mix Blackened, Spicy and Mild tenders in the same order) he went directly to the manager, Corina for the correct answer, which was of course...yes! I can respect that 100%. Its how you learn , if your smart. I rarely give out 5 stars but I think this team deserves it. Especially the manager, Corina. (Sp?) Food was on point . Restrooms and dining room were clean as well. read more

So me and my fam were hungry but wanted to stay in so we ordered delivery not only did we wait over an hour they forgot one of our drinks, sauces and straws. When the food arrived it was cold. Please save your time and money. Very dissatisfied. read more

Chicken sandwich was tasty, but overcooked. More importantly, the team member working the drive-thru was wearing her mask down under her chin. She might as well have not wearing one. read more

Not sure if it is a management policy or my own fault for not checking order before pulling off. Portions were obviously shortchanged on the red beans, fries and drink. I wasn't even asked if I needed sauce. No napkins, ketchup or condiments included in bag. And tenders weren't spicy like I asked for. Definitely not worth $12 nor my business again. read more

Popeyes Louisiana Kitchen - Spicy chicken tenders, fries, red beans, biscuit and medium drink. - Fast Food Near Me - Pasadena, Texas

Popeyes decided to join up with T-Mobile to do T-mobile Tuesday. But the moment people tried to order on their app, the website, or in person, the people aren't allow to order. Popeyes insist, to use the T-Mobile Tuesday, you must order online or through app. But when Tuesday comes around the order function isn't working for the people to order. So why have a deal with T-Mobile if you(Popeyes) can't afford to give away a few pieces of chicken as advertisement?? Popeyes your restaurant is a CHEAP JOKE!!!! read more

Food is great but the chicken legs are as small as your thumb! Definitely not worth what it costs.

Driving by, I finally decided to stop in and try the Chicken Sandwich. This review if not about the sandwich was good. The drive through order window person was easily the most rude order taker I have ever given an order too. While looking at the two sandwiches deciding which to have she rudely and Impatiently stated it's a huge sign right in front of you sir with an attitude. Like as if I was holding up her day. F.U. Never stopping here again! read more

Been to this place a few times and always a bad experience,from nasty food to bad customer serveice and even missing items on my to go order,please save yourself a bad experience and go somewhere else. read more

Operator needs to do something fast about this location . Workers are always being rude I wait like 8 mins on drive trough for them to take my order and then they talk about they can't see me Bc I'm in a truck wtf ?? And then making me go all arooumd like wtf take my order just take my worker I will be going to talk to a supervisor soon I had an aeguemejt with the lady for 3 minutes all Bc she couldn't acepto she did her job wrong so sad this Popeyes is loosing loyal customers . StupiD af. Please FIX STAFF AVOID COMING HERE UNLESS U WANNA LEAVE IN A BBAD MOOD. read more

There always soo rude when I go always rolling there eyes when I ask for a fork or ketchup. I hardly go to this location so when I did last night they had a sign talking about not to be rude because it only slows things down. There manger needs to sit down and talk to all of them this is not ok I just asked about the chicken sandwich it comes plain with pickles and that's it. I drove to the one on Spencer way better. read more

Worst place to go to eat workers act like they don't want to work but there need to remember they put a application to Popeyes if they hate there job that much they need to find somewhere else!!!! read more

Very disappointed with the service here, employee responded very rudely while I was trying to put in my order. It's not the first time either that I've had this issue and it'll be the last time I go there. Maybe fix the speakers, the headset or ask us to pull forward because there was communication issue but instead the manager jumped in and was practically screaming at us with an attitude. It's not even worth a star. read more

Rude, slow, expensive and worse chicken compared to the KFC down the road. They got the my order wrong as well because of them making everyone park instead of having the food ready at the window. read more

Just one word GHETTO!!!not only was my order incorrect the last visit but to have the audacity to try and explain something to me on my 2nd visit was ridiculous. The thing about that Was that i didn't complain about that time but when I tell you the order was wrong and can you make sure it's right this time you try and explain the shrimp that you guys carry like I can't see the menu or something I asked for popcorn shrimp you gave me regular I know how they both look seeing that I sometimes get either or the first time I visited you parked me in the front for POPCORN SHRIMP with no line and when I asked why are you guys taking so long you informed me my po boy was coming out i didn't order that and on top of that you still gave me the wrong shrimp so next time instead of flirting with everyone in your establishment and trying to insult my intelligence do your job and get my order right!!! And you cut me off twice until I got loud smh!!! I will build a Popeyes before I visit this one again!!! read more

DO NOT RECOMMEND ! Horrible service. Was waiting at the drive through for about 10 minutes with no response so I drove up to give my order where the manager rudely asked me what I needed and proceeded to tell me that she didn't have anything left that the costumer after me ordered the last thing and continued to run her mouth and roll her eyes! Such a disgusting attitude, she needs to be fired. read more

This place sucks they take forever and how are you a fast food restaurant and you DONT have ketchup this is ridiculous never come here

I truly thank this Popeyes for being in business, from the bottom of my heart I sincerely want to say thank you for the very lazy workers who always ruin my days, and always mess up my order read more

New and as good as any Popeyes I've tried, fast reliable service. If your picky about mild or hot make sure they know which one you want.

Don't EVER bother going past 8! The employee are lazy and will treat you like shit, all because they have already clocked out mentally for the day. How is it that we always hear "All we have are wings and we're not making anymore chicken for the night" wtf, talk about lazy & unprofessional. I shouldn't have to drive to another location just to get them to drop some fresh chicken for me! read more

they suck service sucks was at drive thru and speaker didn't work so drove up to window and they didn't want to take my order they said i had to go inside or go back in the long line i explained it was not my fault it was theirs and they started to get an attitude with me and screamed at me they had other customers and orders to deal with. don't recommend this place read more

Bad costumer service ask for the tenders combo Dry and cold tenders no sauce ,flat drink and old Red beans and Rice

Had the unfortunate experience of dropping by this restaurant today. The decor and cleanliness was spot on. Add 1 star The food as usual was up to par. Add 1 star The customer service was completely lacking. Yes, I know, it's a fast food restaurant. However, I still feel that there needs to be at least a minimum standard of service such as acknowledging that a customer exists when they stand in front of you. At least say hello, welcome, I'll get to you in a minute, a head nod, some eye contact, a twitch of the eyebrow, a smile, something.... anything that says you know I am here standing in front of your face??!? I stood there for 5 minutes without a peep from Norma who was doing her thing right behind the counter. Don't know if that was her personality because she was introverted or what, but at least try to be friendly. The manager and other staff behind the counter were no better, I kept trying to make eye contact for help. After 5 minutes she walks up to the register and the first words out of her mouth was "is this for here or to go". However there wasn't a lack of joking and laughing between employees while I was waiting. Probably won't be back here, the minimum standard of service for fast food is very low and they failed miserably. I shouldn't have to put up with this type of attitude and a complete lack of training by management in this regard. read more

Order was really bad. They had no bottled water. Got charged for coffee cup sized water with a coffee lid...no straw. Got no napkins nor eating utensils. Mashed potatoes and red beans and rice and NO eating utensils!!! Don't think we shall return. They need help with treating their customers well. read more