Ordered 2 chicken wraps to go (they were small and hardly nothing on them). Ordered fried pickles. They packed the bottom of the contained with paper and put a few fried pickles on top! read more

They probably owe me about 200 dollars for the food I never get in my orders. Then when you go up there to talk to somebody the door is locked. So the only to get the food you paid for is to get in the drive thru line that's all the way out to hwy 98. I've gave up on ordering food from them no matter how much my family wants it because there always someone upset that they didn't get their food. read more

Word of advice before you order here. With food prices the way they are, you'd think places would make an attempt to at least pretend they care about order accuracy. DO NOT leave the drive through window without checking your order. I love their chicken, but it doesn't take a masters degree to know how to read plain English and put what's ordered in a bag. Tired and hungry from my day's work at the hospital, I decided to whip in and just grab a hot meal I wouldn't have to cook tonight. My order of a 3 piece with only drumsticks turned out to be a skinny wing, a pigeon thigh, and a breast when I got home and opened it. I specifically said drumsticks, but even if I had gotten the wing because I used the words "dark meat", which I didn't, A BREAST? And they were out of coleslaw so I was only given one side and I guess they actually considered my request for an additional cup of gravy as a side. If they would serve gravy separate from the potatoes instead of the sad little drizzle they put over the potatoes, people wouldn't have to ask for extra. I don't eat white meat so the breast was wasted, and I don't do wings either but I had no choice. And I was too tired to realize I wasn't given my drink either until I got home. I mean, honestly. Is it really so much to ask that this location hire competent employees?? This isn't the first we've had to deal with their inability to get orders correct, but it was this last time that drove me to review and fore worn others. It's really ridiculous. So again, it doesn't matter how many are behind you in line or how long you've waited. If you don't want to waste money when we all don't have it to waste, do not drive away until you have visual confirmation your order is correct. Open every bag and box and check. read more

Wow, the level of service has left the building. I ordered the popcorn shrimp with the chicken tenders and Mardi Gras dipping sauce I did not receive my Mardi Grad dipping sauce and what are passing a shrimp they should be ashamed of themselves. All after waiting in the drive thru line for over 20-25 minutes. Really! read more

Popeyes Louisiana Kitchen - Supposedly Popeyes Popcorn Shrimp Combo* - Chicken Wings Near Me - Semmes, Alabama

Chicken was still bloody, wort exsoerince ever there. I had been there a few times before and the worst was customer service but, today topped it. I can deal with the fact that some people don't always have good days. To get raw bloody chicken was the worst! read more

Customer service is lacking here. I inquired as to whether they still did the wings combo. I was then asked "what wing combo? When I got that straight and pulled around to the window, it appeared that there was a tense situation takin place between the employees or something. The manager and two other employees were at the window. One spoke. The chicken itself was okay. I asked for spicy. Only one wing was spicy. My side of red beans and rice tasted old. I probably wouldn't go back to this location. read more

Why have a menu if you don't even get what you asked for I ordered a bacon and cheese chicken sandwich didn't even get that just got a plain one but was charged for the bacon and cheese and the bun was ice cold wtf I didn't even care I ate it anyways read more

They are taking way too long with our food and it's only 20 tenders if I could give this place half a star I would.

If I could give this place no stars I would. We stopped at 7:15 on a Wednesday night. The line was a little long but not too bad. It was moving. We ordered 16 piece family meal Spicy. We paid at 7:25 and was asked to pull to one of the side parking spaces. At 7:58 I got out of my car to go inside to see what the problem was. I mean it's not like we came to a chicken place and ordered fish. We ordered fried chicken. I thought the fryer might be down or something. No, nothing wrong and nothing was broken. So if you stop at the Popeyes in Semmes be prepared to wait and wait and wait. read more

Do not go here! Drive thru wait out of control, employees walking out the back door to go behind a shed and near the dumpster to do whatever. I smelled illegal substances. Not even smart enough to space it out and not go in groups. Pretty sure it's not a policy to allow multiple employees on break at the same time to congregate in the parking lot. Especially when there's a line of customers waiting. Not one person had any trash in their hand nor were they bringing anything back into the store. Very shady looking and feeling. Pricing not clear at all. How are nuggets $3.99 but the combo is $10! Would give zero stars if possible. Also someone who looked like a manager came out back to survey the drive thru line went back inside and then came back out got in her car and left. My third visit to this location. Will not be back. read more

I've stopped going here due to the poor customer service during our last three visits. I don't ask for much or expect much at a fast food chain, but this place is worse than most. read more

Racism takes full affect here. I waited a literal hour and 30 minutes for my food. They asked me to pull up, they pulled every white driver to the side while black drivers were getting their food almost immediately. Sad part is all I ordered was a box of chicken and fries. I walked in and asked for a refund after an hour and 30 minutes which I didn't get, they handed me the food and it was cold. I don't know why but establishments like this only hire black people too, I used to apply to places where all the employees are black and could never get anywhere with them while other places with mixed races accepted me. It's time the racism is addressed this is ridiculous. read more

I wish I could give negative stars. I went there today for lunch. I opted for the drive thru. After placing my order drove around and gave the cashier Deshawn Brown my money $20.36. My total was $12.36. I kept waiting for my change, but she did not give it to me after handing me my food. I asked if I could have my change and she didn't apologize, she closed the window in my face. I assume that she called the manager over, but again, never said anything. I checked my order and discovered that my fries were cold. I got her attention while waiting for my change. I asked for hot fries. Again, she took the bag and closed the window...STILL no apology or anything. She comes back to with window WITHOUT MY CHANGE or hot fries and tells me to pull up. After about 5 minutes, she comes out, hands me a bag and my cash and turns around and walks away. I said THANK YOU! Nothing. I park my car, go into the restaurant to get napkins and I tell the manager that she needs to speak to her employee because she clearly has some issues and is being rude. Deshawn then comes from the drive thru, calls me a BITCH and proceeds to go off on me. We exchanged words and the manager did not say anything. Did not apologize to me. Didn't want to apologize to me. I asked for a number for corporate or the owner and she gives me a slip of paper with the website and told me to contact them. I have filed a complaint. She should not be working there. I will continue to follow up until I receive an apology. it is absolutely ridiculous and unacceptable to be treated in such a way. read more

I ordered a 3 piece spicy with fries and an extra biscuit. When I got home with my food I opened it up and they gave me 2 pieces of chicken, cole slaw, and no biscuit.... not to mention the workers absolutely rude and act like you are a complete burden to them. Love me some Popeyes but the moffett rd Semmes location will not be getting my business. read more

Got the wrong order with an attitude from the manager. Place could definitely use a visit from corporate.

We had to wait over an hour to get our food I'm not joking actually I'm still waiting right now we got here at 7:00 it is now 8:18 there has been 3 people that we have seen pass by and just leave due to the waiting and the food is way to expensive we got 4 things it was 42.65$ and we just got our food the food is alright but the wait was terrible read more

Wow, just wow. Thought I would give it another try since I received a 25% off coupon in my email if ordering through the app. First off, the order was correct. That's a miracle in itself here. However, in an entire box of 16 pieces of chicken, there were no wings, only 3 breasts and a lot of small legs and small thighs. The chicken was obviously warmed over, not fresh. I wouldn't have minded being told to pull over and wait for fresh cooked. *sigh* Whatever. The low rating is really more for the employees. Very rude and put-out sounding at the speaker. At the window-rude and when asked for sauces-acted like she couldn't understand. I had to repeat myself. The whole time other employees were standing not far in the back staring at us. I got just a few sauces (shoved into my hands) for 16 pieces of chicken (one was busted I found later, leaking all over everything). I didn't even bother asking for more. No judgment. No napkins in the bag. No courtesy. Just acted like I was completely inconveniencing her. They need a better screening process and training for employees before these run off all the customers. This location just sucks. read more

I hadn't eaten at Popeyes for several months, and after today's incident, I won't be back anytime soon. I ordered the 10 piece chicken fingers, 2 sides and two biscuits for 10 dollars! I get my order and she gives me a small box that weighed hardly anything. I told her this wasn't my order because I had the 10 piece fingers and she said that was the correct order. OMG! I opened the box and saw 10 miniature chicken fingers, some an inch an a half long and as thin as a pencil, 2 biscuits and two dipping sauces and there was still room in the box. All those tenders put together was like ordering two chicken fingers from Foosacklys! The order also came with two sides (not in the box), which I chose cajun rice for both. One of the sides was filled up properly and the second one was only half filled! I won't be back again and I will surely tell all of my friends and family to avoid Popeyes at all cost! Ripped off and not happy about it! read more