I came here during lunch on a weekday and it was a zoo. I ate inside but I could see a line of cars outside. Staff seemingly didn't care about the appearance of the restaurant (tables were dirty, napkins were empty, etc.) or getting food out quickly. It took 15 minutes to order and receive my food when there were only two customers in front of me inside. They had no trays so food came in a bag. They were out of several items which was annoying. I understand the principles behind fast food. But if it isn't fast, and if it isn't convenient, then what exactly is it? read more

A Horrible place and I don't mean to call out a ethnic group the Indians from India that runs the Popeyes in Troy ny Does not like Black People My daughter is 30 years old and I've been coming there since 1992 today was my last time I'm tried of racism from people that have the same color skin as mines and non the less we are all Human Beings so we are all the same no matter your skin color or your background I'm sick and I ordered a buy one get one free on a four piece and they only sent one I called for the first time and they put the cook on the phone so unprofessional and told me I didn't press the promotion for the buy one get one free and it was for me and my daughter and they lied read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Troy, New York

Sad to see this neighborhood favorite has gone down hill! The food tastes the same, but the chicken is very very small. They have obviously cut peak on the chicken piece size, and upped the price. Was always a local fave once in a while. Not anymore. I'll go elsewhere where I know I will get my moneys worth. read more

Nothing like biting into a chicken sandwich and finding a big hair in it, yuk. Won't be eating there anytime soon. Grossed me.

Food dry like it was sitting under the light for hours .To charge for the sauces how do you forget to put it in the bag?

The food was OK. I was surprised that the drive-through wasn't as crowded as it usually is for a midday 12 -12:30 pick up. Ordering was kind of rushed through, even though I knew what I needed to purchase. It seemed a little bit rude and hurried, given the sparse customers in the drive up, which was only me. I'm glad they got away from Styrofoam and used paper containers to serve red beans and rice and mashed potatoes. The Parmesan wings were good and securely wrapped, as was the chicken sandwich, which was good. read more

Bought food from here. Food was dry, been sitting for a while under light. Not fresh at all. I also bought 2 apple pies seem like the pies were dried up and old. The shrimp wasn't fresh. I would never buy any food from here again! read more

Popeye's has the best fast food fried chicken IMO and the cajun fries are seasoned well. While our food was good and the staff were friendly to us, it took a long time to get our order because the staff were arguing with other customers. Both the staff and the customers were rude to one another and could not seem to work through the conflict like adults. We planned to eat the meal there but quickly packed up the food to escape the arguing. read more

We were driving through Troy yesterday and decided to get food at Popeyes. It's always been one of my favorite spots if we were in that area as the food was always really good. We got two combo meals cost us $35 and it was awful. The chicken was so over fried that the crust on it flaked off it the chicken was also dry and bland. The biscuits used to have a little pieces of butter baked through it they were just regular little biscuits so over baked that they were hard as a rock. The seasoned fries looked seasoned, but didn't taste it. They were very bland also. The coleslaw had a weird taste to it. The only thing that was OK was the potatoes and gravy. Was not good at all for the price we paid. I could've had a sit down dinner in a restaurant such as Chili's or Applebee's for that price, won't eat there again. read more

Horrible horrible customer service. i ordered food 30 minutes prior and came in and they couldn't find my order and then when i asked them to make it they gave me an attitude. the girl at the register was awful. i don't understand why there is no sense of urgency or literally any motivated within the entire team. the building is either packed or empty and it doesn't matter which one, your order will never be found or made. The food is good, but that's it. read more

I've been in three times of late because it is located near my new job. I hadn't been to Popeyes in over a year since I moved to the Capital District because there isn't one near me. I always come inside because the drive thru line is always into the street blocking traffic. The staff is always super friendly, helpful and just seem to enjoy their job. The food is always fresh. I always get the spicy chicken and it is delicious. I also get the red beans and rice and biscuits with honey. This Popeyes never disappoints read more

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This place used to be great. Apparently on January 1st of this year they switched up their policy and instead of providing you with enough French fries to feed your family with six children they now only give you approximately one French fry per child. Not literally, of course, but take a peek at the skimpiest servicing of French fries in American fast food history. I ordered a combo meal and was dumbfounded to find the smallest bag of fries I've ever seen. read more

Popeyes Louisiana Kitchen - Thumb for scale. Step up your game Popeyes. - Fast Food Near Me - Troy, New York

I decided to wait the chicken sandwich out a little. My first visit was in Albany yesterday and after 2 pm so I just got the delicious pumpkin pie's which are for another review for there. Others in line tried them into selling them with no luck. There was a good line. Today my plan was to head to Troy and my timing was perfect between opening and lunch. No line hurray! I new it looked good as I pulled into the parking lot because the lot wasn't crowded. PERFECT! Since no Popeyes is close to me I decided to order a few of those sandwiches. A couple of spicy ones for me and a couple for others in my family. I would say they were a great size, bigger than I expected and very tasty. The perfect sandwich to bun radio, sauce and a extra good flavor with the crunchy pickle slices. I definitely can see why the craze. If you get there I would suggest you get a pumpkin pie or two as well. So good. read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Troy, New York

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i ordered food for me and my family and I seen a lady wearing a grey shirt on making food with no gloves, that is very disgusting and I will NOT be returning to this store on Hoosick st in Troy, and also that lady is very rude and her attitude absolutely sucks, she has to go For Popeyes to be a better environmen, hope this reaches management!!! read more

I'm Missing some Of my order some of the chicken and the sauce Like the wings and only have two sauces read more

Popeyes is a great place to go to get fried chicken. I prefer the spicy chicken which always satisfies. Cajun fries can get a bit soggy in that enclosed container but flavor is good. Biscuits are great when fresh. Sides are OK. Wish they would bring back the cajun rice. Staff are nice and friendly. Can be a bit chaotic at times when lines are long. Not the best setup for drive thru when cars line up into the side street...but with pandemic waning perhaps lines won't be as long? Traffic can be a bit congested on Hoosick St. read more

Placed my order online at 12:00. I arrived at drive thru at 12:30. The restaurant was closed. I spent $100. They opened at 1:30 while explaining they woke up late due to new years partying . I stayed at the restaurant for 2 hours in line. When they finally came to the window they were rude and nasty. They told me they weren't working drive thru so I waited longer. My order finally came missing my mash potato sides and biscuits . The Worst experience at a Popeyes. Management sucks as did the food and missing items . read more

Very seldom do they get your order correctly. I have been there several times sometimes the order has something wrong with it. Not all the time who wants to get all the way home to discover they have given you all dark meat and you clearly ordered mixed or instead of getting 10 piece you short chicken. Ask for fries and they know when they give you those fries they were COLD PLUS OLD. I recently discovered they have one in Latham but who wants to drive all the way there. read more

rediculous prices, delivered to wrong address, if you can manage to get your food delivered to you and not have to deal with their horrible customer support and dont mind shelling out a premium dollar for just OK chicken this is the place for you read more

food tasted old,worker walked away while i was trying to pay,horrible customer service and there deals don't work, chicken is chewy

Oh my goodness. I saw this and wanted to lose the contents in my stomach. Not only was my large macaroni and cheese 3/4 full but this is what the top and bottom looked like. It sat all day until I got it I'm sure. read more

Popeyes Louisiana Kitchen - Macaroni and cheese - Fast Food Near Me - Troy, New York

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When you're craving some warm, comforting high-calorie fat, Popeyes has you covered! I had a craving as I was passing by, and stopped on the way back for that spicy fried chicken that I used to eat fairly regularly when I worked nearby at a miserable job whose highlight was proximity to Popeyes where I would get fried chicken, a side or two, plus a biscuit and oh, what the heck the soda comes with it. Then I would take a nap. Involuntarily. That made for good points with supervisors(!) Anywho, I hadn't been in forever and I was HUNGRY and in the mood for mucho calories. And it was less than 7 bucks for three pieces of chicken and a biscuit and some very regrettable cole slaw. It's that kinda place. This was my first time at this location, and it was pretty much the same experience I had when I was doing a Popeyes chow-down on a regular basis, except this location was clean. That's nice. read more

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If I could negative stars I would. We went through the drive through and we're told it would be a 3 minute wait for 2 chicken sandwiches not even the meal JUST THE SANDWICHES and 10 minutes later we still didn't have it. We went inside and the workers just looked at us and would not get us the sandwiches. We watched them make like 5 chicken sandwiches and did not give us any. I didn't realize people could be this fucking stupid and slow. they should go back to school and get a proper fucking education. read more

Lmfao! This Popeyes is great! I ordered a 3 piece and one of the guys gave me a 4th piece of chicken! I forgot to ask for honey and also they forgot to ask me whether I wanted mild/spicy so I went back to confirm and can you believe the guy gave me a WHOLE NOTHER 10 pieces of spicy chicken for free!!!!! go here for FREE CHIXXX read more

Popeyes Louisiana Kitchen - two boxes of fried chicken - Fast Food Near Me - Troy, New York

in | Lunch | $20-30 I went to this location yesterday. I've been to this location many times throughout the years since they remodelled in two thousand sixteen. Today was a different experience. I am a military veteran and they always gave a military discount. When I went to give them the card this time they told me they did not give the discount any longer. When I asked why they told me there is a new owner and he does not give military discount. I don't want to sound prejudice but everyone in the entire restaurant working were not white or black They looked either Pakistan or Indian.. The smile that the manager had on his face when he told me he no longer gave military or police or firemen discounts was nothing less than a very large smile. I took my meal and I left and when I got home the chicken was all overcooked and unusually greasy. Normally the chicken over there is absolutely delicious. Needless to say I will not be returning to this location for anything at all. What sticks in my head the most is the big smile that the manager had on his face when he told me the new owner did not offer these discounts any longer. He obviously was agreeing with the new owner's decision. The whole thought of giving any money to the new owner just makes me sick. read more

We decided to try the infamous Popeyes. Always heard so much about it and great things so we decided to order ahead. We got 10 tenders half buffalo half cajan with a side of fries and beans. And our first disappointment was having to sit in long traffic to pick up the food through the drive thru. Oh and we got a gallon of sweet tea as well. When we got home the fries were chewy and cold and the chicken (all ten pieces) had absolutely no flavor. All it tasted like was grease. Couldn't even tell the difference which was which. That to me, was completely odd! And for the beans they were cold and had a strange taste to them. I did however, give them the 2 stars bc the sweet tea was good. The rest of the food basically was thrown away. 30 bucks down the drain during a pandemic. I more than likely won't go back there ever again. Sorry but it was really pretty bad. read more

When I'm in Troy, I stop at Popeyes for the spicy Chicken Deluxe sandwich, which is cooked and made to order. The Fish Basket (with cajun fries & biscuit), Country Fried Steak (with gravy, mashed potatoes & biscuit), and the Jambalaya are also my favorites. For sides, I like the cajun fries, cajun rice, red beans & rice, and mashed potatoes with gravy. One of my coworkers back in NH is a fan of the Popeye's fried chicken and makes it a point to stop at this Popeye's whenever he's passing through Troy, read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Troy, New York

The drive-in for this location is a nightmare. You have cars coming from two different directions and the service is SLOW!!!! It's almost like they're making it as you order. 30 minutes in line is a lot to ask for a customer going to a fast food restaurant. Fast food people. If it isn't fast, what's the point. I might as well go to a sit down diner or restaurant. I haven't been inside this location so that could very well be the case. I've been here twice and it doesn't seem to be as good as other locations that I've been to. Not spicy - very bland. Biscuits sucked and I usually pick up a few extra because they are usually really good. I'll think I'll pass on this Popeye's in the future. read more

Went through the drive thru asked for 2 bacon and cheese chicken sandwiches with no mayo, gave us sandwiches with mayo and without bacon or cheese. went inside to get them remade, and one the remakes literally had a piece of paper melted into the cheese. was not a small piece of paper either, probably the same size as the cheese. not to mention the remakes were cold. definitely do not recommend read more

Is there any wrong with the chicken or is there any wrong with the stuff that give me this chicken wing? Because it is really small it looks like a baby chicken just got murder to make this chicken wing read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Troy, New York

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I just got my 1st delivery from Popeyes via Uber. It may be my last. The delivery was great...fast, friendly. The food...truly terrible. I didn't expect it to be hot...but I didn't expect it to be old food, either. It was dried out popcorn shrimp & dried out chicken tenders & greasy Cajun fries & greasy fried chicken. It tasted like it had been sitting there for hours. So lesson learned: order at lunchtime or dinner time...not mid afternoon. Very disappointed. read more

The employees in this place should all be fired. Went there today for lunch 10/26. The girl working the drive through was so rude. She messed up on my order and I was try to correct it but she kept on tell me I said it wrong. She should have just correct it and not put words in my mouth. Top it off the car in front of me drove off also so I wonder how rude she was to them. I don't recommend this place. I drove off also after she wanted to keep arguing with me when I was trying to place my order. I wish you could give no star's read more

Got there at 931pm. Inside closed at 930. No problem, I'll go through drive through. Got in line, 3 cars ahead of me. Guess when I got my order? 955pm. Did I mention that there were only 3 cars ahead of me? I thought I was going to run out of gas waiting for this chicken! Ridiculous!! When I got to the window, it looked like they were having a rave inside of the building! Everyone was roughhousing and screwing around. Fact: I will never go there again, and I mean it. That is no way to treat a customer. They were purposefully working slowly to make people leave the drive-through. Oh yeah, and when I did finally get my meal, the guy at the counter spilled my drink all over my crotch when he handed it to me, then gave me a hard time giving me napkins to clean it up. He said I already had some in my bag which is ridiculous because those are for my meal (which they gave me no utensils for). Of course he didn't refill the drink either. read more

Really quick service and got a few items wrong that we quickly changed. For me, the chicken was only ok and my husband agreed. We enjoy their competitor chicken more and I have loved Popeyes in the past but something has changed as it's lacking spices that I have previously enjoyed. The best part of my meal was the Fanta strawberry soda!! read more

Chicken tastes so good, make you wanna smack yo mama! But for real best fried chicken in the capital region, better than Hatties and flying chicken. Avoid the mac and cheese. Parking is fine if you can drive like a normal person. 5/7 would eat here again read more

Popeyes Louisiana Kitchen - 5pc tenders babyyyyyyy - Fast Food Near Me - Troy, New York

When it's made fresh it's good...great actually. But lately, I am real unimpressed with the Mac and cheese. Last 3 times I got the Mac it looked awful. There was more burnt,hard, sticky cheese than there were noodles. Really nasty. Before it was good. Lots of noodles, good cheese sauce. What happened read more

Popeyes Louisiana Kitchen - Mac and Homestyle Mac & Cheese - Fast Food Near Me - Troy, New York

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Popeyes is a solid fast food restaurant, but KFC and Chick-Fil-A reign supreme. The chicken is good, it is crispy and has a nice kick to it. The shrimp is crunchy and flavorful, but it's a little too spicy for me. The biscuits are average, they are sometimes overcooked and they lack flavor. The mashed potatoes and gravy are not good. For some reason they are really spicy and it doesn't work at all. The Mac and cheese is disgusting, the noodles were hard and it tasted really old. The fries are good, they are crispy and seasoned well. Overall, Popeyes is a above average fast food restaurant, but KFC and Chick-Fil-A are much better. read more

The service at this location is horrific, whether it's the terribly slow speed of the drive thru or the walk-in counter, you should expect to spend at least 10-15 minutes. If they get your order right the food usually comes out great, but make sure to check the receipt for double charges and make sure you get everything you ordered. read more

My most recent visit, 2/14/2023 was not good at all. The chicken was old and cold. Biscuits were hard. I love Popeyes chicken and over the last year or so the chicken has been terrible. The chicken is too expensive for what you get. I've been very disappointed. These businesses need to be better for the customers. read more

I like everything about this Popeye's except for the parking lot. The lot on the east side of the restaurant is steep, and you sometimes have to exercise a lot of patience trying to make a left turn onto NY 7 west. Everything else is fine. The dining area and rest rooms are well maintained and clean. The staff are friendly and helpful. I got my order quickly and it was steaming hot - exactly the way I want it at a Popeye's. read more