The lobby was closed and the whole staff was just sitting in the lobby talking and when I nocked on the window they told me to go threw the drive threw with a line wrapped around the building. Got to the box was told there just taking door dash and Uber Eats orders only read more

Can services get worse? Probably. I've never seen such slow movements in my life and it felt like every word out of my mouth to her was violating her whole mental capacity. Food is garbage and all Popeyes in my eyes are the same. Popeyes has burned me more than their chicken tenders. They act like they hate their job so much that you almost feel sorry for them. Almost. read more

They never have any food there, they're always out of everything. I ordered through the app, and I wasted 15 dollars getting absolutely nothing in return. Waste of time and money read more

I ordered 8pc chicken, fries, mashed potatoes and two dessert. never recieved the desserts. There were no breasts. the chicken was very greasy and over cooked had a bad taste to the one I tried threw the rest in the garbage I will not eat at this location any more nasty food read more

Service worst ever shocked. Building dirty. Rat poison receptacle right next to drive thru lane. Long wait times. Customers turned away rudely by staff. They want you to keep your car 20 feet back from window while waiting....what don't they want you to see? Also they charge a 5 dollar fee to file a complaint form, Seriously! read more

Horrible, horrible, horrible! They never have what you come to order from food to drinks. This place is poorly ran. The service is equally as bad as the availability of items. The items ordered are not even properly situated in the box. If it wasn't for family I would never stop here! Do better. Poor reflection of a national brand. read more

waited in line for 35 minutes just for them to forget my drink and mac & cheese, and give me an extremely hard, old, chocolate chip biscuit with barely any frosting. The biscuit could be used as a hockey puck. The service was not that good. Very disappointed. read more

This review is about Popeyes Store 12523 at 26881 Hoover Road. I ordered 2 classic sandwiches and regular fries at 1817. I was told by Sanyah (employee) that it would be out soon. After 20 minutes, my order was still not ready. I checked on my order and was told they only had 1 functioning fryer and are in the process of making it. At this time, I was the only one inside the restaurant and all of the other customers received their order and had left. All throughout my time waiting, I overheard 4 of the female employees making disparaging remarks about the customers in a loud manner. I heard comments such as, "I don't give a **** about this job" and "these people (customers) are getting on my nerves." They have zero respect for the customers and had no problem openly stating this. In addition, most of them were on their personal phones and one of them kept entering and exiting the restaurant. I waited patiently but no one would approach the counter to give me an update on my order. This is by far the longest I have waited for a fast food order. There was zero leadership from the supervisor on duty and could care less about quality control. In fact, she would join in on the conversations instead of working. At 1850 and after waiting for 33 minutes, I decided to leave since I had an important event to go to. I was not able to get my refund since none of the employees would approach the counter. I was largely ignored for the 33 minutes I was there. Other respectable restaurants would have completed my order within 20 minutes. Popeyes needs to review who they hire at this location. They clearly do not care. I have written an email to the Popeyes corporate but have yet to receive a response. read more

When you pull up to the drive thru, there should be a huge SIGN telling customers what they DON'T HAVE! Legit, every single thing I named, the reply was "We don't have that!" I wanted a chicken sandwich!!! Popular item on the menu, huh?! "No sandwiches today!!" It's 8:30 ON A SATURDAY NIGHT! Then, the customer service had the nerve to be TRASH!! This seems to be a common thing with Popeyes! I'm reminded quickly of why I haven't been there in 2 years. Do better read more

I don't understand how this location gets such a low score. Besides when there's one DoorDash driver loading 4 huge bags of food inside his car, these employees work pretty quickly! Food is always fresh and still very warm by the time I get home like 2.5 miles away. Keep up the great work and we appreciate the employees just as much as the chicken sandwiches! read more

We recently hosted an annual picnic for our family association, and for our main course was an old favorite, fried chicken! Although my usual "go to fried chicken" is Church's Fried Chicken, we decided on Popeye's Louisiana Kitchen because they could provide an order for 200 pieces of chicken, some sides and boxes to serve our chicken, and their price was very competitive. My biggest complaint about Popeye's was the size of their chicken pieces. Heck, I've had Cornish Hen legs and thighs that were larger than my local Popeye's offerings. But, at the picnic Popeye's Chicken was fantastic! Their chicken, legs, thighs, breast, and wings were comparable to anything KFC or Church's provides. And more important, everything tasted delicious! Although I prefer the dark meat; a drumstick or thigh, the breast was surprisingly moist and tasty! I've ordered chicken from other Popeye locations and their chicken was very disappointing. But this location must have a secret receipt! Bottom line, our family picnic was a roaring success, mainly due to the great food Popeye's provided. I would be remiss if I didn't comment on the efforts of this Popeye's location's management and employees. They performed above and beyond to ensure that we received our food order on a timely basis. Although our order was about an hour late due to some employees not coming in last Sunday, the store manager and two employees were fantastic. Due to their efforts, our annual family picnic memorable. Therefore, for the quality and taste for their fried chicken, I give this Popeye's location: 5 STARS. And to the employees and management of this Popeye's location for their efforts to ensure a successful picnic: 5+ STARS read more

Let me just make this short sweet and simple. This place Sucks. I mean bad. They need to close this place. They're so slow it's crazy.

If I could give this place a zero I would. Rude workers, no sides at ALL excepts for fries and no large drink glasses. In addition when I walked up the screens for the menus were blank so I told the cashier that I needed at least a 10 piece meal or something and she said they don't have that. When I asked what sizes she was very irritated with me. Bad service, nothing prepared and just plain not worth the trip. read more

Hands down worst place possible. It's never less than 30-40 minutes in the drive thru even if you're the only car. They NEVER have whatever you order ready and will be flat out rude and combative if you say anything. 10,000 out of 10 do not recommend. read more

Two nights ago I told them to NOT give me old chicken. I was told that they don't serve old chicken. I responded that I've been given old chicken before. I was told, "We don't have old chicken ma'am, we won't give you any, we'll take care of you." I pulled off and returned to the hospital and OF COURSE THEY GAVE ME OLD CHICKEN! When I broke one of the thighs apart, I thought that I heard a cough and a wheeze from the thigh. The other pieces said, "To be honest, we're elderly as well!" My Grandmother, rest her Soul, was younger than the spicy chicken they gave me. (-_-)(-_-)(-_-) read more

See all

This location gets a 2 SOLEY because these employees are working in a pandemic. We waited 20+ mins to order and get to the window. When we got there they gave us our drinks and asked us to pull up. We waited another 10/15mins for them to bring the rest of our order. We get home and our order is wrong. We should have looked before we drove away but after waiting 40mins for our food we were ready to get home and eat the food we paid for. We try to call the store over and over and no answer. So we drive back up to the store, sit in the drive through for another 15 mins. We tell them our order is wrong and they kept asking what was wrong with it. Wrong sizes and incorrect items. After waiting at the window for another 5mins they came back over and said "well we don't have any more fillets so idk what you want us to do"....... we just spent $20, our time & our gas to drive up here twice...... we want what we paid for??? We asked for our money to just be returned and they said "we already did" and walked off with an issue. We were WAY nicer than a typical pissed off customer would be, so for them to have had an issue is amusing on its own. The manager never came to speak to us directly, they just yelled back and forth to each other. Very very very unhappy with this location, the management and customer service. read more

It wouldn't hurt you to say "please" and "thank you" to your customers. It generally makes them feel better while you're bidding them around. Thirty minutes Is also FAR to long to sit in your drive through. It just isn't worth it. read more

Never come here!! They forgot three items on my order and when I asked the man who handed me my food if the sauce was in the bag, he lied right to my face. Got back in the car no sauce, no fries with my meal, didn't give me a large Cajun rice I ordered. Biscuits were dry, there was maybe ten shrimp in my shrimp meal. Worst experience ever and we even tipped the worker, and when they brought us our food this is what we get?!! Don't keep places like this in business, they could care less about good service! read more

This review is strictly for the famous chicken sandwich. A few months ago, this chicken sandwich was almost an impossibility to obtain. It was most definitely all the HYPE! We have had the pleasure of trying this sandwich a few times and quite honestly, even for a chain fast food restaurant, it is really good. I'm not a fan of extra heat, so I normally order the regular sandwich and he likes a little more spice in his life, so he will order the spiced-up version of the sandwich. He said it's just the perfect amount of heat. If you haven't had the opportunity to try this sandwich yet, you are missing out! read more

The worst service I've ever had at any restaurant in my 63 years of life... completely incompetent.. A team of miserable souls who don't want to be there.. they pay more attention to the drive thru than they do if you go inside.. there is no one assigned to behind the main counter.. so be prepared to wait.... And wait... and repeat your order to the counter staff not once or twice but 3 times... then wait some more... The worst experience I've ever had at a " FAST" food restaurant...zero stars!! read more

If you have 45 mins or an hour to kill, then yes get in line for a chicken sandwich. I've contemplated door dashing my food while waiting in line, you'll get it in a timely manner. read more

This place is a joke as I sit in drive thru at the speaker. I have ordered my food and told to stay at the speaker until my food is ready. Then I'm told to pull up to the window give my money and told they don't have the $.04 change and asked me if it's ok. Now it's principle. I of course said I want my change. Customer service sucks so bad right now. read more

Pretty sad. Contacted Corporate about bad experience with employee dropping F bomb and not wanting to take order along with manager not caring about employee language and disrespect and Corporate has not yet responded. I would not recommend going to this particular restaurant. read more

They forgot to give me my fries and sauces in my chicken sandwich meal and the biscuits I got were very salty.

Myself and a coworker had dinner from this location two nights ago and we both have been very sick to our stomach's

If I could give no stars I would! The line and amount of time they have you waiting is absolutely ridiculous! Especially during most people's break time! So imagine spending your break in line and not even being able to eat the food because they take so damn long! Just to have all these unprofessional teens at the window taking orders! read more

If I could give them 0 stars I would. Terrible establishment. Waited in line 25 minutes just to get to the window and be told they're now closed. At least serve the people who y'all can see were clearly waiting in line. They were outside taking trash out, it would have been simple to say we're not serving past closing time rather than have cars waiting. read more

I would say that so far in 2021, the food is hot and fresh and the people working there are kind. I had some prior experiences that were not so great, but recently they have been really good, so I want to give credit where credit is due. The drive-through is slow, so that is still an issue, but other than that I think they've ironed out whatever quality issues were there before. If you have 25 minutes to spare, you can get a very good chicken dinner at this place. I don't know what they're doing behind the scenes, but I noticed that the person handing me the food is also checking it against the receipt to make sure the items are there, and ever since that has been happening, I have not had any issues with missing items. They did not used to do this but now they do so I think that has helped a lot. read more

I know that more people take the time to complain about something than they do to compliment it. We decided to pick up dinner for a picnic. With 6 cars in line ahead of us we got our meal in 12 minutes. The meal was fresh and tasty. The person at the drive through was polite. Given that it was Labor Day I was impressed with the overall experience. Take the time to give kudos to places when something goes right. read more

Don't go here unless you like to be treated like crap. Employees and management suck. Went here twice and both times had to ask for a refund. The fist time they refused to leave off pickles, stating "well they come with pickle"! Say what! Second times the charm, ordered my chicken strips with no sauce and again, "well that's the way they come". Window slammed in the face and had to ask for a refund AGAIN after waiting in drive through line for twenty five minutes. Wrong on soooo many different levels. read more

I'm done with even trying to order here. Stopped by shortly after noon today and saw only about a half dozen cars in the drive through line. I thought oh good, for once the line isn't spilling into the street. NOT GOOD. Even with so few customers ahead of me, I gave up after 30 minutes because in that time, only two of those other parties got their orders. Cars were giving up and pulling out of line behind me as well. read more

Would give zero stars. Told me they have no sauces after asking for some bbq sauce. Dumped my box in the bag and fries went all over my car. Didn't give me my drinks and when i came back around to get them they said to leave. horrible they prolly got roaches like the Detroit one. read more

horrible service. rushed my order and forgot multiple items. cashiers act like they're in a hurry to get out of there all the time. no care taken when preparing multiple orders. read more