This funeral home is under new ownership now and does and amazing job. Best in Viroqua, WI by far. Nathan Popp is a very kind person during difficult times and their services are so detailed and beautiful. read more

I should say a new person has bought the funeral home and is really trying to do a good job. From what I have heard he's trying to repair the reputation. read more

If you have had a family member's services at this facility & dealt solely with Luke Kleiber, PLEASE go to the state & report it. Luke NEVER had a funeral director's license. To do removals, embalm, meet with families, all illegal without a license. Thor knew this because they were cited for it & Thor's own license was suspended for 2-3 days but yet he was still MIA, having Luke 'run the show'. There's a lot more going on there than what meets the eye and if the business is sold now, ask why is Thor's name still on the building & why is he still on the website. read more

My 98 year old Aunt passed away March 31, 2020 and we had previously made arrangements with Thor Thorson and Luke Kleiber to care for her when she passed. Since all of the remaining family lives out of town, as executor I relied on Thorson Funeral Home to handle my Aunts final wishes for a simple cremation and burial next to her husband who preceded her. When my Aunt passed, Thorson Funeral Home received an assignment from an insurance policy of over $8,000 for a simple cremation. I questioned Luke on the amount they received for the cremation, as I was not a part of the transaction, and that was the last I heard from Luke or Thor. It is now June 9, 2020 and I have not had one phone call, letter, text or any communication from their facility. I have repeatedly called, texted, emailed them and even had a letter sent by our lawyer demanding a response as to the status of my Aunts body....no response from Thorson Funeral Home. To this day, after calling the cemetery I know her ashes have not been buried, so it begs the question, was she even cremated? I have no idea as to the status of her body. My father is 92 and as the last remaining sibling he is understandably distraught. He is confined to an assisted living facility due to the Corona virus, and can't understand the lack of compassion shown by Thorson Funeral Home. I finally filed a complaint with the Wisconsin Department of Safety and Professional Services, they oversee Funeral Homes in the state. Shortly thereafter a refund from Thorson Funeral Home for $1,100 was dropped off at the lawyers office, with no note or explanation accompanying the payment. Honestly, I could care less about the refund, my only intent in calling, texting etc. was to find out the status of my Aunt's body, was she being treated with respect, and find out when she be buried besides her departed husband. Due to the pandemic we would not be allowed to have any service in her honor. And to be clear, I had been calling Luke and Thor's direct cell numbers...if you call Thorson Funeral Home directly, you get an answering service. None of my calls were ever returned. While Thor and Luke were very congenial and accommodating when my Aunt was alive and we were making arrangements, they proved to be my worst nightmare in terms of giving my loving Aunt a respectful burial once she passed away. I pray that no one else suffers the same treatment that we have received at a time when the family is grieving. read more

If I could give a zero star, I would. Poor service, very unorganized, clearly Thor is a greedy man who is only in it for the money. The obituary for my family member was written so poorly a 2nd grader could have done a better job. Acts like he cares but once he has to provide service in exchange, takes hours to arrive, forgets you called, has excuses about everything and nothing is ever his fault. Very unprofessional, has a tendency to talk about personal matters publicly whether appropriate or not. Please save yourself the money and headache of going through this funeral home! read more