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    Gavigan's Furniture- Westminster

    Gavigan's Furniture- Westminster

    (33 reviews)

    $$$

    I highly recommend Gavigan's! I had fabulous customer service, and will hopefully be back again…read morewith my kids. I'm really not sure why they only have one and a half stars... for me, they have five stars!! Danielle and Mike that I met this weekend are both fabulous. I called Gavigan's on Friday, I currently live in southern Utah. My mother has been in the hospital , Here in Maryland, for the past three weeks and very recently requested a recliner BEFORE she gets released on Monday... That's only three days and I didn't get in until Saturday, late! I called and spoke with Danielle on Friday. She sent me photos dimensions and kept in contact with me until I arrived. I did make it in there Saturday to see them in person. We Sent the photos to my mom in the hospital and I had her recliner in the house by 3 o'clock Sunday afternoon! HIGHLY RECOMMEND GAVIGAN'S!!

    Very disappointed with my experience at Gavigan's in Westminster…read more I purchased a bedroom set for my son in May, including a bed, dresser, and nightstand. The dresser and nightstand were eventually delivered, but I still have not received the actual bed that I purchased. When the other pieces were delivered, I was told that a loaner bed would be provided until my actual bed arrived. I was specifically told that when my bed came in, the delivery team would take the loaner bed back and replace it with the bed I purchased. That is the understanding I had from the delivery team. Because I have called several times trying to find out what is happening with my bed, I went into the Westminster store to get some answers. Ryan spoke with someone to try to determine what was happening with the manufacturer, and I understand that there may be an issue involving the manufacturer. However, whatever issue exists between Gavigan's and the manufacturer is not something I, as the customer, should have to resolve. What was most disappointing was Ryan's attitude toward me. He told me that the loaner bed was not actually a loaner and that I already had my bed and that all they needed to deliver was a footboard. I explained that this was not what I was told when the furniture was delivered. I was made to feel as though I was not telling the truth, and I found that extremely disrespectful. There was absolutely no reason for me to lie. I am simply asking for the furniture that I purchased and paid for and for the company to honor what I was told at the time of delivery. Ryan also made a point of telling me that he was the manager. Being a manager should mean demonstrating professionalism, patience, and respect toward customers, especially when there is already a problem with an order. What made the interaction even more uncomfortable was Ryan telling me, essentially, to make sure I wrote my review and to make sure I used plenty of exclamation points. I found that comment unnecessary and unprofessional. I have purchased furniture expecting good customer service and follow-through. I understand that delays can happen, particularly when manufacturers are involved. What I do not accept is being treated disrespectfully when I come into the store seeking answers about furniture I purchased months ago. Gavigan's needs to do better when it comes to communication, customer service, and accountability when there is a problem with an order. As of today, I STILL have not received the bed I purchased in May that I paid for.

    pOpshelf - partysupplies - Updated August 2026

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