We had the best experience from the time Sam walked in and recognized quality furnishings to discussing the need to crate some a large, fragile and irreplaceable item. Thomas did a great job crating it. Zach and Justin were great! Zach was with us on both ends and showed pride in the job he does, the leadership he showed and the respect of peers, property and the clients. Zach was incredibly patient with my handicapped 80 year old mother too! He kept checking to make sure we were good as moving is a stressful event. Daniel on the other end was also amazing! When my mom said she wouldn't have wanted to make the move with anyone else but Zach and his team, that says it all! It makes me sad to hear a previous post with an opposing experience but I had to post this because Zach, Sam, Justin, Thomas, and Daniel did a fantastic job. We had a couple of others involved in this great experience but these were the real standouts! The prized possessions, antiques all came in great condition and place where we wanted it. We only sent big and bulky furniture with them & not any personal boxes we had packed and had thrown in our vehicle. Our move was handled with care and we were even under our binding contract weight and received a small refund. They were not the cheapest or most expensive estimate we received so we felt the estimate for what had to be done was of decent value. Again, irreplaceable and very fragile items were delivered with care in the same condition as it was when picked up and put on the truck. Our truck was sealed in front of me and opened in front of me. Everything arrived safely!!!! read more

Port City Movers is the worst moving company. The staff lies about everything I don't even know where to begin. This company works with a broker called movebees. So although they tell you a price and can have an estimate, you don't really know who is taking your shipment at the end of the day. But that doesn't matter anyways because if you have a claim you're going to get sent directly to The most disrespectful general manager you will ever encounter in your life. They will avoid your calls. Tell you some fictitious person is calling you back and at the end of the day they'll offer you five dollars for damage worth 1000. It doesn't stop there. They have multiple fake locations that are actually just Virtual offices. If you live in Charlotte, expect to pay an hour travel time each way even if you're five minutes from the office. Because guess what it's fake. They have an infestation in their portable storage units, which are not kept in a warehouse just outside in the hot hot sun or very cold. I would never recommend these to anybody. They're not climate controlled. If you have an experience, that's very bad the owner will disappear and never return your call. He's not involved. read more

STOP!!!! This is a huge scam mover! There deceptive pricing , poor handling and damages of furniture, careless, reckless, unforeseen charge, four price increases after onsite visit at my home and storage unit.. my move with Port City was an absolute nightmare.From the moment they arrived, I knew I made the biggest mistake of my life. Let me begin my story. I met with Sam from Port City, at first, I explain that I am 61 years old and I am very sick. I explain to him that I had a small bowel obstruction just less than a month prior to hiring them and I would need to pack lighter boxes and I would need their support. I had Sam do an onsite visit of my home and storage unit. Lack of leadership from the owner and allowing a 20 year old to run your company, this company is a sham company and you will never speak to the owner to have him take responsibility. He allows a 20 year old name, Sam and Travis. Let me continue my story, the day they arrived. They were supposed to have two trucks. Only to my surprise they showed up with one very small truck. They had to get a second truck, which was on a binding estimate which changed four times in over $3000. 00. The hustle and bustle, of my items which were brand new, left me in fear and terror. As they were packing up the truck, and they realized the mistake, they lied to say it was not supposed to be two trucks. I had no communication with my point of contact with Port City, which was Sam. His inexperience and his inability to to calculate the proper weight, cost me over $3000 more. Which I reached out to attorney today, the Better Business Bureau, I explain to them, that there is a law that states the estimate cannot be over 10%. The initial moving cost, this rule protects the person who is moving. Again, my estimate changed four different times. He meaning Terry told me he would fly to my location to file papers in court if I bounced the check on him. He told me he will keep my items and hold them on hostage and would not deliver to my new location unless he was payed. Originally, he told me that I can use a personal check, but he changed his story because he upped his price. This is such a horrible moving company. On my check, I wrote under protest and distress. According to the department of transportation, I filed a claim with the DOT OIG. They did not allow me to have a copy of the paperwork from my original location. They ended up getting the extra truck and not locking it, they need to transport it to a rental truck and did not weigh the next truck at the weight station. He did not provide me with a copy of my rights, this was a binding contract, by law he is supposed to provide me with a copy of your rights and responsibilities when you move. There was no email address and that is when I found out in my new location and my new state. Travis, who is only 20 years old and states he is a military veteran, believed he is smarter than a 61-year-old, who is a retired senior on a limited budget, and who is on Medicaid. I was sexually harassed by one of their employees, and it was notated by their crew. The off-color sexual comments from their employee who was about 60 years old towards me, was unacceptable and duly noted by their Chief Jordan. He kept noticing on both delivery and arrival, which is pick up and drop off, they were short men. We were supposed to have a four person crew, the first move three people, the second move two people. Total missed hours in my life saying goodbye to people. I love makes me break down and cry that I didn't get to say goodbye to my granddaughter. The owner never apologized. They are dismissing their claim adjuster. I had 18 pieces of furniture damage. I have walls that were destroyed in my home in both locations. I had antique dresser. That was my grandmothers that was hand-painted that was cracked on delivery. They actually threw a Bowflex bike- Bowflex bench off the truck at 7 PM at night. BC they were exhausted, and they were rushing and fooling around and they did not respect my time and diminishing health condition. SCAM! read more