Shit people sold us car that had fucked up starter in it first told us they can't fix it then fixed…read moreit ? Weird now getting a rental that is FREEE with out car but has us wait 2 weeks for a car DO NOT GO HERE

Great service! Friendly staff, low prices. We've always been treated like family, and will continue…read moreto go back here for our sales & service.

Do NOT take your car here. If I could give 0 stars I would. My son took my car into their service…read moredepartment to check on a starting problem. They came back to me to say that the car was very low on oil and that it needed a $10,000 engine. I have a warranty and they told the warranty company that the car didn't have any oil which was not true. Told me it would be $1587 to take apart the engine to find out what was wrong. Now the warranty company won't cover any repairs, including the starting problem. Baumanns told me the starting problem was the battery but when we got a new battery, the starting problem still existed. Tested old battery and it was fine. The problem was the alternator. Wasted $200 on a new battery. They also said they did an oil change on the car and then charged me $110 for it. My new mechanic changed the oil and they are telling me the oil was old so Baumanns didn't actually even do an oil change. I have called them multiple times to get answers and was told someone would call me, but they did not. This is a disreputable company.

From the owner: It began in 1956, when Al Baumann purchased Nieburger Chevrolet in Fremont, Ohio…read more Business boomed and led to the purchase of a Buick franchise in 1984 and a further expansion, in 1990, which was to include the Pontiac-Buick-GMC dealership in Tiffin, Ohio. In 2001, the Chrysler-Jeep-Dodge dealership in Fremont was acquired, followed by the Chevrolet-Cadillac-Buick-Pontiac dealership in Port Clinton, Ohio later that same year. The Baumann Auto Group is continuing to grow, in August 2006 the Chrysler-Jeep-Dodge dealership in Port Clinton was purchased. Partnered with that is our new state of the art building to house the Chrysler-Jeep-Dodge franchise in Port Clinton. Adding to the tradition of trust, in April 2012 we purchased Genoa Ford and Genoa Chevrolet in Genoa Ohio. On May 1, 2013 we acquired the Chevrolet franchise at our Tiffin location, it is now Baumann Chevrolet Buick GMC in Tiffin! We have expanded, as of October 1, 2020, we have acquired Baumann Ford Oregon in Oregon Ohio!!

Dont ever purchase a vehicle from this Dealership!! This Dealership is a rip off he sold me a used…read morelemon and a nightmare on W Lakeshore Dr. Port Clinton, Oh. I purchased this car cash and was totally ripped off. The day after purchased the car it would crank but it wouldn't start so I towed it from Cleveland to Port Clinton the dealer kept it for well over a month until he got finish butchering the electrical wiring to get it running again. I drove it maybe twice after getting it back and it started doing the same thing it would crank but not start. So I towed it to and authorized dealer who fix Mini's and they replaced the wiring and it still wouldn't start so I towed it again to the dealer and they ask like what did happened. I explained so he said we would have to fully diagnose the car to see what's going on. This car was a GRADUATION present to myself and it has became the NIGHTMARE of my life. I have not fully enjoyed the car since the date of purchase and it should be some kinda law against rip of artists like Dan's Auto Sales.So I expressing to you NEVER PURCHASE ANY CARS FROM THIS DEALERSHIP ITS A TOTAL WASTE.

Got my car all the way together did some frame work after insurance would have totaled it out but…read moreshe's running good as new now !

I hired this mobile mechanic to diagnose and repair an issue with my vehicle and paid him $550 for…read morethe job. He told me the problem was fixed and left, but shortly afterward the vehicle began leaking fluid again in two different locations. I contacted him immediately, but he did not return to inspect the issue or provide me with a written estimate, receipt, or documentation for the work performed. He had stated that his work came with a 90 warranty, but he did not follow through on returning to look at the issue after I reached out. I had to move the vehicle to a public parking area because the leak continued and the transmission fluid level was extremely low afterward. This was my experience, and I'm sharing it so others can make an informed decision.

I haven't actually had work done on my vehicle by this shop as I'm not local, but I can attest to…read morethe quality and integrity of the people that operate it! While en route to Cedar Point from Columbus with an SUV full of kids, I started to experience car trouble. My daughter googled auto repair shops near us as the handling of my SUV began to decline rapidly and I slowed down and drove with my hazards on. By the grace of God, we were only 5 minutes from Tom's Auto Repair! As I pulled into their parking lot, Daniel came out from the garage right away to make sure we were okay as he noticed the flashers on. I explained to him what I was experiencing and after emptying my vehicle of restless kids, the team had it up on a lift in no time and quickly diagnosed the issue(s). They said I was lucky that I stopped, as with the state of my wheel bearing and front bushing, we might not have even made it the next 30 minutes to the park. Daniel didn't have the specific part I needed, but called around to other local shops to see if anyone had it on hand. With none found nearby, he and Alexis helped me problem solve from that point on. I called AAA to tow my SUV to a repair shop back home, and Daniel was already on the phone with local taxi services to to help us a way to Cedar Point, without me even asking. Alexis then called Fleet One for a rental and a Ford Explorer was delivered to the auto shop in less than 15 minutes! The tow truck came quickly as well, and Daniel provided a written analysis of the issue and parts needed to pass along to my local shop. What's even more impressive, is that he refused to collect a dime for his and his team's time, diagnosis, and help. They even cleaned up a wound and provided a bandaid for one of my son's friends who was with us! I was in tears by the time I left, grateful for the good people that God placed us close to at a time of need. I highly recommend Tom's Auto Repair to anyone in the Norwalk area and will always be a fan! Thanks again for saving my son's 13th birthday and keeping us safe, Daniel & team. You guys went above and beyond for nothing in return, and with that kind of integrity and character, I would absolutely trust you with the care of my or my loved ones vehicles in heartbeat. Thanks again, a million times over!

I am 75 years old. I have been an auto body man at a new car dealership years ago and went thru a 6…read moremonths GM Fisher Body autobody repair course. I have also worked on many of my cars over the years changing engines, rebuilding transmissions etc. I am a college graduate and a infantry combat veteran with 7th Cav in Vietnam. Was also an aircraft mechanic. So have been around. Getting old so can't crawl around under cars ant more so hire the work out these days. I don't personally know these people at all, but I have used them twice in the last year for big repairs, one on a 2009 Mercedes and another on a 2009 VW Touareg. THESE FOLKS ARE HONEST HONEST HONEST and COMPATENT and REASONABILITY PRICEd, also friendly. What more can I say except all that is hard to find in an auto shop these days. I hope thay stay in business.

Terrible customer service experience.  I was looking for a specific Genesis model - this dealership…read morehad one available.  I scheduled an appointment several days beforehand since I live 1 1/2 hours away.  I received a call the day before from the dealership to confirm.  I asked who I should ask for when I come in and was given 3 names.  When I showed up the next day 2 of the 3 people were not there and the third person seemed unaware of my appointment.  More importantly the car had been sold and was not available to test drive.  So I drove 1 1/2 hours for nothing.  I realize things happen, however, the fact that no one seemed to know about my appointment and I wasn't made aware of the car being sold, is ridiculous.  The individual I talked with said this happens all the time.  Okay - then get organized and have a system for appointments.  I went to Northtown Genesis near Buffalo the next day and had a wonderful experience - very helpful.

For Google Maps (Best for Visibility) ​Google reviews are…read moremost effective when they are concise but hit all the high points. This version is optimized for the Google algorithm to ensure it stays near the top. ​Rating: Title: Beware of Bait-and-Switch Tactics at Genesis of Mentor ​I had an incredibly frustrating and unethical experience here. I came in for a specific Certified Pre-Owned (CPO) vehicle advertised as an exceptional value. After the test drive, I was told it was an "online error," it wasn't CPO, and they wouldn't honor the price. ​Classic bait-and-switch. They immediately tried to upsell me on a "perfect, like-new" vehicle that was significantly more expensive. Only after pushing for the numbers did I find out this "perfect" car actually had two accidents on record. ​To make matters worse, when I asked to speak to a manager about service loaners, I was told he was "locked inside a vehicle and couldn't get out." Nearly 30 days later, the same "error" listing is still online. They are clearly using false advertising to lure people in. Avoid this dealership if you value transparency and honesty.