Katie.K is the best salesperson you could ask for. I know it wasn't easy but we no longer have…read morethat jeep in my drive. Thank you for being honest and up front and getting what we needed.

I wasn't going to write this as I don't normally leave negative reviews but enough is enough. I've…read morepurchased 3 vehicles from this location and generally I have good interactions but here lately it's been awful. My salesperson move to a different location and since then ive had trouble. Scott (my previous sales guy, great by the way) referred me to someone who would help. The guy was so unhelpful I don't even remember his name, nonetheless I went in told hI'm what I was looking for, what my finances are and what I'm looking to pay, just like when working with Scott for the 3 vehicle I bought with him. This guy had no interest in helping me. I ending up buying my 2025 Hyundai Santa Fe from a different dealership ( The whole interaction left a bad taste because this guy didn't even try) nevertheless my service guys are great so I continued to go back. Fast forward to now, working with the finance team to get a refund for gap and extended warranty, Eric was working with me and went out on maternity leave and unfortunately I was left in the hands of Nick in finance. When I tell you he seems like he too in uninterested in helping he makes me feel like I'm bothering him when I have to follow up because he DOES NOT, and then makes excuses. Being busy is fine but treating me like a bother when I follow up is unacceptable. I was expecting my refund today, good thing I followed up because come to find out even though I signed all paperwork almost 2 weeks ago nothing was processed. I called this morning just to verify it was processed because I no longer have faith they will do what they say. I left a message for Nick in finance, we will see if he follows up, because until now he only follows up when I call

If you need a dedicated honest salesman, look no further than,…read more Ryan Gogolin Sales and leasing Classic Toyota 440-321-9745 cell He has sold me the past 3 Toyota's and looking forward to the 4th. Things get done fast and he's very willing to make the deal just right for you. He seems to pull out the perks you ask for on a whim and delivers!!

This place is a rip off even compared to other dealerships, they charge $1000 for just the labor to…read moredo a brake job. Got it done by a certified mechanic for $350. Also the craftsmanship is poor and sloppy and I have waited 3 hours for an oil change. Go somewhere else or they will continue to gouge.

It's a Pull Apart. . . You go to their lot, find a similar vehicle to what you're looking for and…read moreharvest the part of its there. Fortunately for me, they had about eight vans that were comparable to the van I was working on. The process was easy. I had checked online so I knew they had four vans on site that were matches. Knowing what you are looking for is a big help. The rows are pretty well indicated on the outside of the sections. Each vehicle has its own label to identify model & year. The counter staff was helpful. The check out was great. I paid about forty times less for my part than to get an OEM replacement. The vehicles are spaced well enough apart to easily work on them. You need to bring your own tools, but I feel that's common sense. If you're coming to find a part to harvest, you best bring your gear, otherwise got to an auto parts store. Overall, it was a good experience, especially for a first timer. Thank you all for your help, and for the off duty police office who was there to keep us safe.

Kemi, at the Brookpark location on W.130th. She is Awesome…read more When I say that she was totally helpful. It was my first time there. It felt like I was amongst family. The place was real professional. The staff was so helpful. I even met a few interesting people there, too. So , the overall experience was Great Thanks again for helping out, Kemi

I've been trying to buy a car from Honda of Mentor. It didn't happen. While I was test driving a…read morecar that I wanted to purchase, it was sold to someone else!!!! Horrible and unethical. I decided to give them another chance and wanted to purchase another car and they let a lousy $400 kill the deal. Big mistake. So, I'm loving my new Nissan!!

We have gotten our cars from here for the last 6 years (leasing) and used the same salesman both…read moretimes. When it was time to trade in my lease/ buy it out, we decided to go with the same salesman. Unfortunately he appeared to be uninterested in making a deal with us and was dismissive when attempts were made. Plus, he made a nasty comment about my driving after the test drive, which immediately turned us off from the whole dealership. There are multiple amazing dealerships just 2 minutes down the road, save yourself time and go there instead.

This is a great service. Worked with Joe, who was very kind, courteous, and professional. He was…read moreable to negotiate and unbelievably good price on a new car for me. Look forward to working with him again and would recommend him to anyone looking to purchase a new or used car that doesn't want to deal with the stress of a car dealership.

The individual who helped me, Joe, has been great throughout the entire process and was very…read morehelpful in acquiring my new pick up truck. Rather than just slog through all of the unscrupulous dealership-side tactics over and over again, I am more inclined to just seek out his expertise and assistance in the future. Thank you so much for you help, YCBA team.

The worst business I have ever dealt with--an embarrassment to Cleveland business. Set up a second…read moretime after the first no show; my bad--no one showed second time either. Everyone--save yourself the trouble: DO NOT CALL. I called Pull-a-Part the next day. THAT company came when they said--smooth and professional. CASH 4 CARS CLEVELAND IS AWFUL!

Horrible communication. Basically NO communication. Set up a time after the first time fell…read morethrough, no one showed. I took off work early to meet them. Not even a phone call to say they were bailing! Unbelievable! Who runs a business that way?

I have been using the Ford service department for my Ford Focus I want to say Alivia my service…read moreperson I use is awesome. She is the best person i have ever experienced. she is very knowledgeable and helpful in all I have needed. I highly recommend her. She helps me have my car picked up from my home and when they return it is so helpful. I can't ever get my car there without this great service. she sends me a live video showing the mechanic with my car telling me all he did. The mechanics and the guys that take my car back and forth are so aw and kind. Alivia makes fixing my car hassle free. Ford service in Mentor Ohio is a great place to help you! Highly recommend. Thank you again Alivia for your service!

Customer Service at Classic Ford is beyond piss poor. They sell you a car then forget you are…read morealive. Took the car in for an appointment. We drop it off Tuesday after hours so it would be there on time for a Wednesday appointment. Did not get a call all day. When we followed up Thursday we got an excuse that they did not get to us yet. Friday after we called still not ready. My wife drove their and the slack service rep said they would drop it off on Saturday. Saturday the Service Director said they were not bring it out on Saturday because they were not staffed for that. Monday still no delivery..... Same director calls asked me what he can do for me after i left a detailed message with the phone attendant that also blew me off. The entire customer service team at Classic Ford seems to not understand their job..... The Customer works for and pays them to provide crappy service every time no matter how many time you call. Do not deal with them if at all possible.... They SUCK!!!!