Went into Quantrill not knowing exactly what I wanted due to loss of vehicle in an accident…read more Met Laura who was more than eager to help and guide us through our options. Between Laura, Kate and Glen collectively...they all made the transition a nice one. Personal touches to say the least! Good job and thank you for making this transition an enjoyable experience! Will definetely recommend Quantrill bases on my personal experience!

I think when it comes to vehicle repairs we all know that things don't always go smooth and even…read morethe best technicians don't always get it right. However what really matters is how the repair shop deals with these situations. When this happens with the good shop that cares about their customers, they apologize for the inconvenience, they try to rectify the issue as promptly as possible, they even give you a discount for the aggravation if they did not diagnose the problem correctly and further repairs are required, or they don't even charge you at all to correct something they did not do right in a first place. And this is even more so if you have been a loyal customer and provided them with the decent revenue over a number of years. Well, don't expect that at this shop. First of all don't expect any apologies for the inconvenience. Also don't expect them to rectify the issue as promptly as possible because their time is more important than yours and you will have to come back when there is an opening in their schedule. Also don't expect any discounts or anything like that, in fact they will charge you again for the diagnostics that they failed to perform right in a first place. And if they still don't get it right, they will do the same exact thing to you again. It is only when you escalate the issue to the management they would start taking things a little bit more seriously, though even then they will keep charging you money like nothing happened. And when they still don't get it right and you finally refuse to keep paying for their incompetence, their General Manager has a nerve to tell you that they don't work for free and if they can't fix it you should not bother coming back. Seriously? Well I guess it explains the attitudes and the business practices of the whole shop. I think this person should be used as a training material to teach customer service representatives of what not to do in this job. I also wonder who would entrust somebody like that to run their business and tarnish it. Oh, did I also mentioned that when they install the part that fails shortly after and needs to be replaced under warranty they don't even tell you that and instead claim that problem is somewhere else, and of course charge you more money. Bottom line, do yourself a favour and find a better shop to service you vehicle so you don't end up in the same situation I have. And trust me these shops exist. I have been servicing one of my vehicles at Lakeridge Chrysler Dodge Jeep Ltd. In Port Hope for years and the way they have always dealt with any issues was impeccable often exceeding my expectations.

Went to buy a truck famous words they said "we will take care of you" find a truck really like it…read morehad some dents and scratches. I told them i would take it. Like it was if we could make a good deal they saie we have got a deal for you 2011 dodge ram 1500 sport 74000 kms list price $26 800. Im thinking great i have a sweet deal they told me they could knock off $800. What a joke with the damage on the truck it would cost me $5000 to get it repaired. What a joke.

I am in shock at the horrible treatment I got from the sales people. This problem has no one to…read moreblame but me because I trusted the contract was what we agreed on. They were supposed to give me $4000 for my trade in and said I would get free snow tires. They gave me $2500 for my car and charged me for the snow tires. I went back to let them know and we got into a heated argument, mostly because I was being lied too, and they called the police on me and now I'm band from the dealership. Great customer service guys! Shame on you for ripping me off

The place is a dump, the service is equally rotten, and the selection is a joke. They refuse to…read morefollow up with any request, and they make it like they're doing you a favour if they even bother to answer the phone. Do even bother with this dump, the staff have no interest in your business

fraser ford Cobourg wound not honour a recall for a ford transit that had a recall on it . they…read moresaid the recall was out long enough so had to pay out of pocket. very dishonest thing to do to a Canadian military family. The van was broke down from a part that was on recall stranding a Canadian infantry soldier so had to fix it at a garage and pay and then Fraser ford refused to cover the cost of repair for the recall part. They were very disrespectfu.