Jeremy from Port Town Property Management is in my neighborhood supervising a rental property. I just popped my head in to say hello and commend them on their progress. Jeremy was rude, made disparaging comments, and slammed the door in my face. I am a community forward resident, realtor, and board member and am disheartened that someone in the real estate industry behaves so poorly. I encourage Jeremy take a class in community building and communication. read more

My experience with this property management company as a Representative of an Owner was deeply disappointing and raises serious concerns about their integrity and professionalism. Throughout my short time interacting with them, communication was inconsistent and often evasive. The most troubling issue arose when they attempted to accuse me of breach of contract due to court ordered change of representation for the owner of the property-- a claim that has no legal foundation . This was their way out of the contract due to my questioning of their leasing the property to an employee without proper pet documentation. Nan, the Port Town Owner and "Manager", ceased contact after being questioned about undocumented pets moving into the property. Though the documentation was later provided to the previous representative, the ESA pet paperwork was established, dated and documented AFTER being questioned which says enough. When bringing this up as a concern, Nan terminated the contract with 48 hours notice. In her termination notice she did not specify a reason which is necessary if she is making claims of breach. This is another example of where Nan appears overly confident in her assertions despite not knowing what she is talking about. Using a court ordered change of the property owners representation and its required duties as a pretext to terminate the contract was not only dishonest -- it had no legal basis and appeared intended to deflect attention from her own managerial failures. After consulting with a lawyer and reviewing the contract thoroughly, it was clear that her accusations were unfounded and if anyone, it was Nan and Port Town who breached the contract due to her lack of understanding a court order signed by a judge. They then withheld the money collected from rent and deposit for a month until they were sent a letter stating we would be moving forward with Small Claims. Nan, the "President, CEO, Property Manager" of Port Town seemed especially confident in asserting her claims. However, confidence does not equal legal accuracy. Despite her insistence, her interpretations of the contract and "breach" had no legal merit and it was in fact Nan who was in breach. Even more alarming, the arbitration clause she referenced pointed to an entity that two separate attorneys in Clatsop County couldn't find record of -- raising serious questions about the validity and enforceability of any of their contract terms. This entire experience felt less like a misunderstanding and more like a deliberate attempt to intimidate and manipulate through false assertions. That kind of behavior is not only unethical -- it's unacceptable in any professional setting. If you're considering working with this company, I strongly urge you to look elsewhere. Property management requires trust, transparency, and accountability -- none of which were demonstrated here. My experience with Nan and Port Town is they are opportunists who will take advantage of their clients and run when questions are asked. There are far more reputable companies who will treat tenants and clients with the honesty, respect and fairness they deserve. read more

I moved in in August to a very run down apartment complex on agate st that they'd recently obtained. With them being new to it I expected some hiccups but not to this degree. Off the bat the whole unit was dirty but the reason I had to wait to start my lease was for the cleaning company to finish up. Day one I move in and the bathroom reeks of cigarettes. It dissipates over time. Whatever. About two months in I'm noticing rat shit on my floor, in the rooms, on the counters. It's gross AF and I run a tight ship in regards to cleanliness. So I promptly call up Nan and let her know I've got a rat. After maintenance joke comes in he blames me for the rat, says before moving in there was no rat issue. They call up a professional out of Portland. A company you can't look up because it's literally just this guy and he operates solo. He checks it out, says this absolutely predated me and there's a giant hole behind the dishwasher, which has been non-operative for at this point a month and a half. He puts down sticky traps and leaves. I continue to battle with rat shit, sticky traps and a dead dishwasher for 3 more months until I get a call saying the unit next to me was turned over and they found the dead rat next door. Cool. They replaced the wiring harness which was chewed ANOTHER month later and when they pull the appliance the subfloor is soggy, smells horrid, is covered in rodent droppings and things it had pulled in as nesting materials. Was this cleaned out? Nope. All replaced. Hey at least I have a dishwasher again, at this point it's now second week of January. I get a clog in my sink, all backed up, I write up a report, wait 3 days, call them saying I need this cleaned out or I'll call a plumbing crew to do it for me. They come next day, telling me to not be so threatening. Don't know how that's the case but sure. While he's here I tell him hey- I think my windows leaking but I'm not 100%, take a look? He does, tells me it's just old, when water is blown from the wind it finds any crevace and comes in. Put down a towel to prevent mold and change it out when it becomes wet. A few days later I get a wild hair up my ass to check my lease. What do you know? A lease change with my signature forged, an illegal clause or two saying tenant responsible for multiple types of repairs (heater, HVAC, plumbing...). The rainy season is picking up now into end of January so I say hey, please see what we can do about this window, it's leaking pretty bad. Soggy windowsill, dripping down the wall, a mess really. I wait a week, nothing so I call a window guy to assess the damage because I'M NOT GETTING STUCK WITH A DAMAGE CHARGE. First week of Feb he comes out, says window design is outdated, uneven, warped, needs to be replaced, window frame as well and possibly even the wall. He calls Nan and gives her a bid. After two weeks of silence she's emailing me, telling me it was unacceptable to have someone survey, told me I had no authority to do so and that she would no longer tolerate my behavior (the behavior she describes is me wanting the bare minimum for the 1500 I pay in rent for this dump) she had not replied to the repairman so I serve her a letter, basically saying she has until X date before I withhold rent for repairs to be made. I had legal grounds to do this, as a leaky window is a no-no, and I'm slowly getting sneezy, wheezy and congested. I wait a week and am told "window sweat is no need for a replacement or repair" so I go to home Depot, grab a mold kit and schedule an exposure test with my doctor. I get a letter expressing mold exposure concern from my doctor and in 2 days I have a very active mold culture from the windowsill. 2/27 I let Nan know I have a culture on my desk I'm willing to submit for testing, and that I have a letter about exposure. I also proceeded to contact the housing authority and a lawyer. On the first I serve a letter as a "repair or else." Giving her until 3/8 to replace or I'll break the lease. I get a 24h entry notice from maintenance telling me they'll be here between 8-5, I'd set up a camera since was leaving my dog, however the maintenance person declined entry after he'd discovered nobody was home except my animal, saying he'd reach out later to reschedule and I just reminded him of the letter left the day prior and let him know the date still stood for a repair to be made. He then came in and informed me that the window was fine, was "sweating" and left it at that. I proceeded with terminating tenancy, getting a lawyer and I am in the process of pressing charges. The unit is back up for rent and claiming things WHOLLY untrue, see what's highlighted. Also beware there is NO padding under the carpet, below this is pure subfloor. The windows are the originals, I had a contractor confirm this. They're a pack of lies, find literally anyone else, I worked with other property management companies in the area and everyone except port town is making advances to rewrite their bad history, read more

Port Town Property Management - Property Management Near Me - Astoria, Oregon

I highly recommend Port Town Property Management. They have been managing our properties for years, we have had only good experiences and would definitely recommend them to anyone thinking about using their services. Nan has always been efficient and timely with any issues that arise. read more

No power in one unit for over 24 hours. 24 has passed and still no response to messages left on emergency number. No response to other phone messages; no response to e-mails, no response to FB messages. No power for refrigerator - all food spoiled, no power for stove, no lights, no electricity. No ability to contact these people in an emergency. read more

This company is not at all what a property management place should be. They are like a side show at the circus. Only this one is on the shady side. They leased to undesirable people, couldn't keep thier accounting straight and paid rents disappeared. It's like watching Laurel and Hardy. They don't look out for thier clients best interests. They just let anybody move in even though I specifically said, "background,credit,and past rental history." You'll go bankrupt with Port Town Property read more

As an owner, you expect a property management company to keep their eyes on your property. Nan put some really bad tenants in a lot of our properties and when those tenants became difficult, they dropped us as clients. They also couldn't get their billing organized correctly or hold onto any of their employees. The lost their butcher shop because of the same reason. They closed their doors so Jeremy could work as the maintenance guy at this company because they just couldn't keep anyone working for them at the butcher shop or property management company. read more

I rented from then for almost a year. I've rented a lot of places to live in my life and this was my best experience with a landlord. They responded to any issues that arose. They were beyond fair in any thing that came up. I would definitely rent from them again. read more

As a renter from Port Town Property Mgmt. for the last 3 years they are not what I would call professionals. I have 30 yrs experiance to say that what I have seen Nan do to this property is a shame. I have not had a heater since May 1st here it is May 25th and just received a call that a Heater company is to call me! After serving her with a demand letter to fix or I will. I agree with prior reviews she puts anybody in her empty rentals. She took over after I had lived here a year in 2018 since that time the cops have been here due to neighbor issues at least a dozen times finally got him evicited but it was a long 8 months. I wish I could say better things because I do believe they are giving PROPERTY MANAGMENT a Bad wrap. If they are your Only experiance as a Property owner having some one manage it I am Sure you will think TWICE on your next endever with a property management company. Words of WISDOM find a better fit if your PROPERTY needs TLC and accuracy. Honesty and Professional is not their strong attrabute. read more