We fell into the same trap, although it seems they are erasing reviews on other sites. This hotel…read morewas ranked 7/10 on other sites and not a single mention of this bait and switch tactic. Got the same deal. Booked a room months in advance, then they tell you there are no rooms two days before you get there, and sent us to a condemned part of town. No hyperbole. The "sister hotel" should have been shutdown, and may have been until we got there. No refund, no offer, just lies. It seemed like they rounded up anyone associated with Virgin (employees and guests) and threw them out. Everyone here is Virgin staff, maybe a few guests, and the best part is this place is worse than a hostile. The staff tried to help but only so much you can do with an abandoned property. Avoid getting ripped off. Don't pay in advance and it's still a dice roll. The hotel looked beautiful. Wish we had gotten to see it.

STAY ELSEWHERE!!! Wish I'd done my homework as this place claims a 4 Star rating, LOL! Try 2 Star…read moreat best! EVERYTHING is tired and very dated - but worst of all is the fact that the rooms are two stories with the sleeping area being upstairs from the bathroom. Staff also very unhelpful. I booked this based on proximity to the port for our upcoming cruise. That's all it has going for it.

This is a beautiful boutique hotel. This hotel has breakfast for the guess as well as…read moretransportation for the guess who need transportation to the port for their cruise. There is a gym. We had a large junior suite. This junior suite accommodated, five adults. Johnny provided a map of the area with shopping, food, train and port. Our stay was only for two nights. This hotel is walkable to the shopping, food and port. The room has a small sink and refrigerator. Johnny was my translator. He was extremely helpful. The price is very modest.

Hotel de la Ville I…read morestayed here prior to boarding a Royal Caribbean Cruise and loved it. Older hotel. Comfortably located. Clean and safe. We stayed in Venice a few days prior. Took the train 2 hours to Civitavecchia. The hotel is feet away from the train station. Hotel concierge was able to arrange a taxi to pick us up and take us to the cruise port the next morning. Hotel is walkable to shops and restaurants as well. Staff is primarily Italian speaking so we had a hard time communicating being English speaking only. We communicated using WhatsApp with no issues. I'm assuming the app must translate.

Our stay at Hotel de la Ville was very enjoyable. The customer service at the front desk was…read moreexcellent, our host was helpful, flexible, and kind. The room was clean, and the bed was quite comfortable. The overall design is modern, and unlike many European hotels, the rooms felt spacious rather than cramped. Each room comes with a refrigerator, but note that the items inside are charged to your account, something to keep in mind. The hotel's location is also a major plus. It's within walking distance of the cruise ship area. The train station is just a 5-minute walk away, and buses to the cruise port stop about 3 minutes from the hotel. The bus fare is €6 and conveniently drops you off inside the cruise ship terminal. For the convenience and the friendly service, I would definitely choose this hotel again.

Super comfortable and the customer service was amazing! We stayed one night because our cruise was…read moreleaving from the port and we were so glad we stayed here. They were super welcoming, and even made sure to call the shuttle to the port for us, we didn't even have to ask! The room is spacious and comfortable. Maybe it was the long flight but when my head hit that pillow I was out! Definitely recommend staying there if in the area.

Very beautiful and nice hotel Staff was wonderful, extremely…read morewonderful and so helpful ... stayed there before boarding our Royal Carribean Cruise. Our cruiseship was like I think 10/15 minutes away. Very close. The reception (Gianni) was super super helpful and kind of enough to get us anywhere we wanted to go. Definitely recommend this

My wife and I stayed at Hotel Traghetto for two nights prior to our cruise. We chose it based on…read moreother reviews and its close proximity to the cruise ship shuttle bus boarding area. The hotel is old but is well kept. The bathroom shower was very small. The staff are very friendly and speak English. There is a free continental breakfast in dining area on ground floor. The pastries were excellent. There is a barista during breakfast making you free coffee drinks or tea. I loved the cappuccinos. It can be noisy due to its location near fire station, ambulances and busy streets. I recommend you stay here for the reasonable price and proximity to the port and city attractions.

We just completed a lengthy Mediterranean cruise. Our travel agent dropped the ball and we…read morediscovered shortly before leaving home that we had no lodging in Rome the night before the cruise, nor did we have transfers from Rome to the ship in Civitavecchia, which is an hour-plus drive. I won't go into all the details, but the alternatives she offered us were all unacceptable and overpriced. We decided to take matters into our own hands despite the language barrier. With the help of Google Maps, we found the Hotel Traghetto in Civitavecchia. I engaged in several rounds of email correspondence (sent in both English and an Italian translation thanks to Google Translate) with hotel staffers Michele (that's the Italian form of Michael) and Nicola, who both responded to my many detailed questions promptly despite the nine-hour time difference, regardless of whether I sent my messages in the morning or the evening, and they responded in perfect English every time. Not only was the Hotel Traghetto only 99 Euros per night (a bargain compared to the 600+ Euros we would have paid for lodging in Rome), but they also arranged to have a taxi waiting for us at Fiumicino/Da Vinci Airport. Marco, the taxi driver, was right outside baggage claim holding a sign with our name on it. He took our bags and drove us (fast! Apparently if you pay a fee, you can drive on roads where the speed limit is 130km/hr - that's 80mph for us Yanks) directly to the hotel. We paid him 130 Euros in cash for this speedy service, and it was worth every bit. When we entered the hotel, we were greeted by (forgive me, it's been three weeks and I'm jetlagged) either Luigi or Giovanni at the front desk, who checked us in and took our bags up to our room, while insisting that we be seated in the adjoining parlor, where Marina served us complimentary cappuccino, which was a welcome break after such a long journey (see photo of my husband). We then went up to our room to freshen up before taking a stroll around town. During our stay, we asked Luigi and Giovanni (whoever was manning the front desk at any given time) many questions about where we should eat, where we could find a pharmacy, where we could buy souvenirs, where we could find the free shuttle bus to the ship (literally around the corner!), and each time we were given a free map that they marked up for us: "You are here. Go out the front door, turn this way, and the place you are looking for is over here." The next morning, we enjoyed a complimentary buffet breakfast, again attended by Marina, and much better food than you would get at any hotel in the U.S. The room was basic by American standards, but you must remember that all we were seeking was a place to sleep for one night between our arrival in Italy and embarking on our cruise, so our needs were minimal. The only negative thing I can say is that the beds were beyond firm. I like a firm mattress, but these were super hard. Still, that was a small price to pay for all of the pluses to this place. The staff was awesome and delivered on every single promise made on the website and then some! We would 100% stay there again!

Stayed here with a group of people with multiple rooms and everyone had a miserable experience. The…read morepictures on the website are not current. This hotel is very outdated which would be ok but all of the hallways and rooms smell like mold and cigarettes and the air conditioning is worthless. The hotel description claims AC but they do not work very well at all. The rooms are constantly hot and humid no matter if the AC is on, which makes for a terrible night sleep. To top it all off the staff at this place is very rude and couldn't care less about their guests. I did not expect much from a 3 star hotel, but wow this place is just awful!!! Just read through all the reviews on other websites and you'll see were not the only ones that experienced all of this. Do yourself a favor and find somewhere else to stay trust me!!!

This hotel is really bad. The rooms are very hot and smell terrible, like mold, urine and…read morecigarettes!!! The AC does not work in the rooms and makes it hot, humid and miserable to sleep in. Wow were we disappointed. The pictures online are not accurate. This place is very outdated and staff is very unfriendly. Should have listened to all the other bad reviews. Stay away from this hotel!

La Casa sul Mare is an absolute gem! We booked 1 night prior to our cruise through Hotels.com. I…read morecannot say enough great things about our stay and the hosts. Loris the owner and Ambra the hostess are both amazing. So personable, friendly and helpful. Loris communicated through the app prior to arrival and arranged a car from the airport as well as transportation to the cruise port. They also gave us great restaurant recommendations and local attractions to see. Our room and private bath were spotless. Our room had a lovely balcony with sea view. We ate breakfast on the balcony! There is a nice common room with coffee, tea, filtered water and snacks. Walking distance to many great cafes and restaurants. I cant recommend this enough, and we would stay again. Other note, located on 3rd floor of a building with offices, other B&B and apartments. Elevator available. Secure entry, comfy bed, AC

Very clean yet convenient place to stay before our cruise. Wifey booked via Expedia & saw only one…read morereview here on Yelp. In reality most European countries don't really Yelp. We found our stay close to our cruise port but yet better we used a private car to get there bc of all our luggage. This place assisted us in getting a driver prior. Loris was very accommodating. In fact when you book prior and need assistance to get to their bed & breakfast place they will communicate promptly via online through Expedia site. Although it took a while to find our driver at the airport she got us safely to this B & B in record time. There were places to eat nearby even a McDonalds too! We walked a bit around but not too far. Jet lagged unfortunately! Our suite consisted of the double bed, balcony, small private en-suite bathroom, closet space, safe & stands for our luggage. We were provided with water & coffee. They also had fruit, croissants & yogurt for breakfast. If you take a soda from their fridge it does cost you though. So be sure to pay Loris in euros. Our checkout time was pretty early like at 1030 we hung around bc it was too early to check in at the cruise ship. They held our luggage until we came back around 1230 so we could be taxied over to our ship. That port is very commercialized & not too safe for people walking around. Best to be shuttled as we couldn't even see our ship from the bed & breakfast place where we could get some awesome views.

Nice place to stay prior to our cruise. We came in a couple days early, showed up at 11:00 AM and…read morestaff were there. They informed us that our room was ready early so we could crash from a long flight from Vegas, Ft Lauderdale, New York, to Rome. We went to bed and didn't get up till the next morning. Jet lag sucks, lol. We went to Pizzeria del Getto. Post review for them too. Would recommend and use again. When you come, pay in cash if possible. They prefer it.

My boyfriend and I enjoyed our stay here at Villa Susanna, a cute B&B located in Civitavecchia. We…read morestayed one night before our 7 day Mediterranean Cruise with Royal Caribbean. Found this spot on Trip Advisor and would like to share it with my fellow Yelpers. We were looking for our hotel which was walking distance from the train station but had a hard time finding it due to lack of street signs. Don't try finding this place at night unless you know where you're going. My boyfriend and I walked around for quite a bit with no luck so we walked back to the train station and were able to get a cab to take us there. Again, it's hard to find at night so cab it instead. Our room was cozy and we were able to sleep well. There was no blow dryer, so make sure to bring your own and an adapter. Unfortunately, I blew out my hair straightener which left me without one for about 3 weeks while traveling throughout Europe (but that's a different story) ha! Just make sure your straightener has dual voltage and you'll be fine. Make sure to have Euros. When we paid, the preferred method of payment was in cash. The owner Rosanna was very sweet and asked how our stay was. Very hospitable. She even offered us something to eat before we headed out. We had to leave to catch our ship, but thanked her for her hospitality.

For the most part, this hotel is a pretty good place. It has pretty decent sized rooms with cold…read moreAC. I was with a group that arrived in Civitavecchia for a cruise heading out the next day. I booked my room through one of the big booking companies online for a double room. Once I arrived, they upcharged me for a second person...even though I booked a double room. They wouldn't budge, and it pissed me off how they handled the situation. Not only that, they wanted to hold on to our passports for a while until they entered the information. I don't know about you, but I'm not going anywhere with someone else keeping my passport. That little document is my ticket to the rest of my vacation -- not to mention getting back home. So, I waited in the lobby while he took his sweet time getting to it (while the rest of the group was already off getting drinks down the street). Bottom line -- it's a pretty decent place. The attached restaurant is horrible. Wi-fi leaves a lot to be desired (but it's free). Nice room. We got a good night's rest.

I've been here and I think it's ok. Especially I liked the sea view. It's possible to walk to beach…read morestreet and to the restaurants from this hotel those are nearby. I like the location