Found a pair of shoes for my son for Christmas. Did early Christmas shopping and had asked about…read morethe return policy being 30 days even if it was a Christmas gift. Never heard back from them. Sent them several other messages and response time was so slow. Shoes didn't fit my son and i started sending messages right away. It took them a long time, days to a week, to respond back. Also called and the guy on the phone was extremely rude. Couldn't return the shoes. I wouldn't recommend this company at all. Wish I had done my homework and gone with my gut and not bought from them. There are better companies out there to buy your sport shoes and clothing from. Buyer beware!

The manager acted like a hoodlum and called my shoes "bricks" when I entered the store. I asked to…read moretry on some shoes and he got mad because I wanted a certain shoe that was limited. He let others skip me in line and starting rapping to Travis Scott. I hated him black accent and his sagging pants. He also called me a "foo" meaning fool for no reason and said he had a bbc. I just wanted shoes and he started acting like a silver back gorilla.

Good Customer Service goes a long way...but you won't get that ever at this Gap Kids & baby Gap on…read moreCrossbay Blvd. Went in on Saturday for a gift for my niece and clothes for my daughters. There were three workers at the register area and not one of them acknowledged our presence - they were more concerned with who was going on break and what that person was going to eat. Priorities!!! We looked for a good 35 minutes and never once got a "Can I help you find something?" "Are you finding everything okay?" At time to pay, there was one register open and the line was building. Over comes sunshine worker and says, I'll open but I'm only taking credit cards because so and so is on break. "Who of you is paying with credit card I can take you over here!" No one answers, workers says "Oh Well!" and leaves to fold tee shirts. Not cool! I won't be back! I'd rather drive to a mall and visit the Gap or order on line and not deal with the attitude.

Modern Leather Goods is the only approved Briggs & Riley repair vendor in Manhattan, which is…read moreexactly why I went. The zipper on my cabin carry-on had jammed completely and I couldn't get the bag open or closed properly. I brought it in expecting to leave it for at least a few hours if not a day or two. Instead, the person helping me took a look, got to work, and had the zipper unstuck and running smoothly in about 15 minutes while I waited. What really impressed me is that he didn't just fix it, he showed me how to handle it myself if it ever happens again. His technique: overstuff the bag so the fabric draws out and the tension increases around the zipper track, then give the caught area a few firm flicks with the edge of a credit card. The added tension plus the flicking releases the fabric from the zipper teeth. Simple, clever, and the kind of trade knowledge you only get from people who have been doing this for a long time.

I have two old Ferragamo handbags that lost their luster. I tried spiffing them up myself and…read morewasn't very successful. Modern Leather in Manhattan was highly recommended. I filled out the paperwork on the Internet and mailed the leather bags to their Manhattan shop. I received a call the day the handbags were received. I gave a credit card number to repair both bags for $150 and $35 shipping and handling. I was told the bags would be returned to me within two weeks. The bags were returned by FedEx and have a glossy luster and shine now. The black bag looks like new and the white is better but not perfect.

Susan and her team were amazing! Two weeks before her wedding, my daughter sobbed in the fitting…read moreroom of a tailor's shop. Her beautiful dress looked all wrong. Some of the problems were obvious and others were hard to pinpoint, but the effect was a mishmash. My daughter called Susan and after several reassuring texts, made an appointment to come into The Wedding Dresser. From the get-go Susan understood what was wrong & how to fix it. Her team went to work. The dress was how it should have been - masterful work, a talented team, and able to pull it all off in record time!

I reached out to them to get a $650 dress slightly adjusted and hemmed. This was not a complicated…read morealteration as I as assured by the professional I ended up hiring (about 2h of work). Susan quoted me over $1200 for this adjustment, and when I said this was more expensive than my dress cost, I received the most unprofessional and rude response and was quite taken aback. "Yes, we pay humans who live and eat and pay rent in the United States, which is very different from the people who made your dress so it is usual that for dresses under $1000 alterations cost more than the dress. Good luck with your hunt." They don't know where I got my dress from, and I'm also someone living in NYC and doing my best. I think people are allowed to charge what they want or think their skill is worth, but I also think the wedding industry has lost their minds. I found an independent professional who did a beautiful job and charged a fair price. I have other dresses to be adjusted until my big day, and had considered saving them if I needed help for my main dress which will be more expensive, but based on this rude and entitled response, I already know to never go back to this business again.