i catrina rumph appreciate the staff.they all make you feel welcome&comfortable,especially when it…read morecomes to any questions or concerns of what you are signing or need understanding of,employee"spencer"is patient&willing to assist you with answers,cassandra &vil are very efficient representatives&tech. "rodney" was very efficient in letting us know how much time our mri would take&assisted us with patience of any cares,concerns&questions after all was said&done.great environment.thanjs you all.i give a perfect rating for this establishment.they also try to accomodate in your best intersest of appointments for you.

I have visited this clinic many times for routine PET scans and have had the pleasure of having…read moreSarah S as the person taking me through the exam. Sarah is so warm, welcoming, and pleasant it helps make what is a stressful process a little easier to take. I really appreciate her calm and friendly manner. Thank you Sarah for being such a wonderful person.

I had a good experience with the technician but trying to get my FFR results. It has been 2 weeks…read moresince the procedure and they keep promising me last week that it will be done. Considering it's for my heart it is disconcerting that no one has reached out or signed my results to the doctor. This is uncalled for something that is considered urgent!!! I can't believe how horrible they have treated this situation . I would never use any of their facilities again. It has caused me anxiety and depression!!!! If only I can put 0 stars I would

I've been using them for 15 years. Two of my doctors are part of this large network of doctors and…read morefacilities that I have used are excellent. They have doctors in many specialties and multiple offices. My primary doctor has someone on site to do blood draws for tests. I trust them explicitly.

MSPB is my place to go for all my imaging! Love the staff and the radiologists reading have always…read morebeen on time.

Awful, awful, awful. Had 2 ultrasounds done. Both were poorly done and did not display the required…read moreinformation for the physician. I suspect the operator did a poor job. The icing on the cake, they would not help me at all with submitting the required information to my insurance provider for reimbursement. This place is bottom of the barrel, go somewhere else.

Arrived 30 minutes early for a 9:15 appointment. At 9:30 they called me up to fill out my paperwork…read moreand told me they were running 30 minutes late and I would be seen at 10:45. Ends up, they misspoke and I got in around 9:55, still late, but acceptable. The technician, Karen, was very nice and professional. I can recommend this location, but bring your patience when you arrive.

I waited an hour and a half for my 1030 appointment. Then the test took seven minutes. It took me…read more10 minutes to find a parking place and luckily I have a disabled sticker so sweet I could park. But I first joined the other people who are circling and circling, trying to find an empty space. The waiting rooms were packed people standing room only. I don't think I'll ever go back here. I remember the good old days of Midtown Imaging when your appointment happened when it was scheduled.

I got there a little bit early so I can fill out my paperwork. This was the first time time I came…read moreto this office. I walked in and the place was packed. There was barely any place to sit. The ladies at the front desk were pretty nice signed in and waited about15 minutes to get my paper and insurance information put into the system. Even though the front room was packed patients were going out very quickly. When it was my turn the technician was really really nice. She took me to a locker room area explain that I need take anything with metal in it off and to lock all my personal belongings in the locker and come into the next room when I was ready. She provided me with a clean blanket just in case I get cold. The testing took about 30 minutes. When she was done she explain to me how long it was going to take for my doctor to receive the results and what to expect. And that was it. They keep really late hours. They're open from 7 a.m. in the morning to 11 p.m. at night. I think that's a great convenience. Overall it was a great experience. I would definitely try this place again.

I do not recommend this clinic…read more My experience was extremely frustrating because of their poor organization. I scheduled a medical test, and on the day of my appointment I was told that it had not been approved by my insurance. Instead of checking this in advance, they waited until I had already arrived. They rescheduled my appointment, but the day before the new appointment they called again to tell me they were still missing the required paperwork. This could have been verified days earlier and would have saved me a lot of time and inconvenience. Patients arrange their schedules, take time off work, and trust that a medical office is prepared for their appointments. Unfortunately, this clinic does not seem to review insurance approvals or required documents until the last minute, showing a lack of respect for their patients' time. I hope they improve their administrative process so other patients do not have to go through the same experience.

Inept, unprofessional. rude. Mistakes are shrugged off as if they made a mistake with a pizza…read moreorder. many times it is life or death situation. Go someplace else; it could literally save your ;ifr.

I called up and asked if they could get me in, and they told me if I could come right now they…read morecould. I went and found out they are a cash/credit-only facility; they do not do insurance. The service that I acquired from them was phenomenal. Every step of the way they made sure that I was comfortable and that my needs were attended to while they were examing me. They did tell me that my scans would be read within 24 hours, but they were actually read and emailed to me in less than 30 minutes.

This office is totally unprofessional…read more Just before New Year's this office called me to make an appointment. It was for January 4th at 9:30. I asked for the person calling to email me the information forms all doctor's offices ask of new patients. The office person sent me an email to confirm the appointment but no forms were attached. In that initial phone call, no questions were asked of my medical history. Two days before my appointment I emailed to ask for the forms. I received no reply. Today I arrived at the doctor's office about 10-15 minutes early. The door was locked (though a sign next to the door said they should be open) and noone was answering the phone and I called the number I had for the office two times. I was about to leave when I went in a next door office. They called up and the MRI technician answered the phone and came over and got me. While I was filling out the forms for today's appointment, I told the technician I have a mechanical heart valve. To make a long story short- I couldn't have the MRI done. The office needs information on the valve and I didn't have it with me and my cardiologist office doesn't have it readily available. An MRI office should screen future patients in the initial phone call about their being metal in the bodies. So patients don't waste their time I did today. This MRI office doesn't know what they are doing and are unprofessional. Avoid them if at all possible. Update- I had a second experience with these buffoons. They made the our first time around feel like a joyous experience. Again I needed an MRI. I don't have my heart valve card. They asked for the surgical report. I got it for them. Not good enough. They wanted a letter from the doctor. I got a script from the doctor. He said I can have an MRI. No issue. Still not good enough. These idiots knew a doctor's note wouldn't satisfy them and they made me do it anyway. Why didn't these morons just call Abbott (Formerly St Jude) and ask for the particulars on my valve except that they are lazy idiots I can't understand. I called Abbott and I'm not supposed to be a medical professional. I got the information and in a phone call that lasted around five minutes. Abbott made it perfectly clear they can FAX the MRI place anything they need to know. MRI Guys can't do this. They are totally unprofesional medical people. Don't ever go to this place.

I'm extremely disappointed with the front desk, Karla and staff at Advance Diagnostic Group located…read moreon 7701 Southern Blvd.-Suite 210, West Palm Beach, Fl 33411. 561-295-1558 After being referred by my primary care doctor for an MRI, I called multiple times over two days-no one answered, despite leaving various messages, no calls were returned. I finally got through only because my primary care office intervened. When I spoke with the receptionist, Karla, she was rude, dismissive, and completely lacking in compassion. I was also told that an authorization for my appointment had been submitted, which turned out to be false. The entire experience was unprofessional and frustrating. Patients deserve to be treated with respect and honesty-especially when dealing with health concerns. I won't be returning.

The staff here is very unhappy. As such, I shall not call anyone out by name. Anyone who has worked…read morein a large company can see the signs of a berated, micromanaged staff. The lack of empowerment, uplifting, or training from the powers-that-be is always incredibly evident with the type of care a staff is emotionally able to offer their clients. This place has definitely turned their staff into "just here for the paycheck" people because it is evident they are CAPABLE but they're certainly not enlightened or encouraged to give the best care they can. This fish rots from the head.

I wish I could give 0 stars. This is the second bad review I've ever left in my life; I rarely get…read morethis pissed off. I waited in this waiting room for almost an hour. My appt was at 2pm and at 2:45 I was taken back to get my cat scan. As I was about to lay on the table, I was told that they couldn't give me the cat scan because I had checked the "possibility of pregnancy" box on my paperwork. Good for them for being safe; HOWEVER, why was I not told this the minute I handed the paperwork to the front desk lady? My entire afternoon was wasted because of this; I even had to reschedule clients at work to make time for this appt. Not to mention I paid $317, which they said refunded. (I'll be checking my bank statements) What a joke. No organization at all. Nobody apologized. Do not go here.

there is no front desk person. long wait even if your just dropping off the specimen. no help no…read morereal person only a kiosk

I had to go to Lab Corp because Quest did not have a test I needed done. Very pleasant staff, quick…read moreservice, and gentle care. I will definitely go back when necessary.