Michelle Lum with Royal Realty has been my property manager for the past 4 years, and I have had a…read moregreat experience as a tenant. She is very responsive, professional, and easy to communicate with. Whenever maintenance issues or work orders come up, she handles them quickly and fairly, which I really appreciate. She has made the rental experience smooth and stress-free. I highly recommend Michelle to anyone looking for a reliable and trustworthy property manager.

My husband and I have been trying to find a rental that will accept our multiple pets for awhile…read morenow and have experienced that majority of the agents with other companies do not reply to any of our calls, emails, and/or texts. They don't even acknowledge that we reached out or applied. When a rental became available with Royal Realty, I immediately called the agent listed for the rental expecting no answer. However, he answered the phone immediately and was very pleasant and helpful! I was shocked! I told him, "Wow, thank you for even answering your phone! Most agents completely ignore my emails and calls." Rodney has consistently communicated with me throughout the viewing and application process. He has been the ONLY agent that has done so throughout our three months of hunting for a rental for our family. Just about when I was going to give up on finding a rental, we met Rodney today in person to view the rental and he was so kind and thorough. He explained every part of the home and even took us around the property to show us where the shared units were located, ones that we were not applying for, but that we would be sharing the space with. He took the time to get to know us as people and made us feel seen and welcomed. Most agents we've seen in person unlock the door and just tell us, "Okay you can go look inside" and never really talk to us or show us around. He was very transparent about the application process and the owners needing time to decide if they would be willing to accept our multiple pets. I told Rodney regardless of the outcome, I truly appreciated his timely and consistent communication with us and meeting him today. We are hopeful that the owners will accept our family and multiple pets, but even if not, our experience with Rodney makes us want to find a rental with this company since we know they will take care of us and our needs. Mahalo nui, Rodney!

I've bought and sold several homes before, and working with Joe and Rolando was by far the best…read morerealtor experience I've had! With Joe, you're so much more than a client; you become trusted friends. Joe and Rolando will ensure you find the right home, at the right price, and it'll be fun along the way!

I never considered the possibility of owning a home, but both Joe & Rolando went at my pace &…read morecalmed down all my worries. Their professionalism is unmatched, especially with their care for details. I could rely on them on consistent communication, and support through any confusion I may have. To anyone who has doubts, just knOw that you'll never feel alone in this process with these two dynamic duos.

Very respectable, very responsive and vey fair. Highly recommend this surveyor for your residential…read moreproject.

Duck, duck, GOOSE. The first two reviews provided glowing 5 star reviews, my third review overall…read moreprovides a different experience: Me: *sends an email inquiring about land survey services to WT* Three days later I get a response from WT asking for an address. Me (same day reply): *provides info as requested* Me (two days later): *replies to my own email as there was no response.* Me (the next day): *Calls WT to follow up on the emails.* WT: *sounds bothered, annoyed, abrupt, and frankly unhelpful.* WT (shortly after the call): *provides quote via email.* Took nearly a week to get to this point. Me: finds another surveyor company; not bothered, not annoyed, great listener, very helpful, and competitive quote within 24 hours. Goes with competitor. Happily Ever After.

I had excellent, efficient, outstanding service from Dawn DeRego. I requested to move companies…read morebecause the original company bitched the search. Dawn saved the transaction and provided speedy service to compensate for the original delay. She provided immediate communication and follow through. I highly recommend Dawn DeRego as your escrow officer!!

Update to my earlier review (five weeks after closing)... Our hurricane insurance carrier just sent…read moreus a notice of cancellation for non-payment. Apparently, Old Republic failed to collect and pay the premium as part of the escrow transaction! Thank goodness they did pay the homeowners insurance. Word to the wise... Check their work on settlement documents with a fine tooth comb. They seem to be pretty poor at performing the escrow part of their service.

Ryan Nagatori was the Escrow Officer on a recent transaction of mine. I was extremely pleased with…read morehis professionalism, organization and efficiency. I would recommend using him for any Hawaii Real Estate Transaction.

These guys are great. Jeff stayed late to help me out to sign my refinance paperwork for my home…read more Very accommodating. The process was painless.

Lina Takada is one of the best escrow officers on island. As a Realtor, I rely on her and her team…read moreall the time.

OMG! The worst service EVER! Delayed our closing for about 2 weeks and the assistant to the…read moreofficer is practically useless. Can't imagine why they choose not to help their clients. Why are they in business if they think they are elevated because they know the business requirements and not willing to help their clients? Practically useless! Won't even respond to email after closing. Not willing to assist, Rude and not worth the Company logo.

As you know, everyone knows a realtor, friends, family, etc. I needed a realtor to help my sister…read morebuy a condo in Hawaii, she been living in Las Vegas for the past 25 years. My good friend referred me to Sissy . Some day she will be moving back here to Hawaii. 2023 is the time to buy real-estate. Because of the interest rate is higher, people cannot afford the mortgage. In 2021 & 2022 there were a bidding war on any property you were interested to buy. Not anymore for 2023. Found a nice Condo, got $50,000 off asking price. Closed in 2-months. Since my sister lives in Las Vegas, I did all the negotiations, her job was to wire the money and sign documents on her phone, apparently because she not a Tec person she doesn't know how to sign the legal paperwork and send it back to Hawaii. That where Sissy Sosner came in, she actually called another realtor to help my sister, The other realtor drove to my sister house to help her, Now that what I call customer service. She did pretty much everything to make the transaction very easy. I highly recommend her if you need a realtor. Aloha, Derek

Carole Manuwa, I'm telling you, great great agent!…read more You couldn't ask for a better person to represent you as a buyer or a seller. We recently decided to buy though we weren't quite ready, and after meeting and working with Carole she helped us get in to the perfect unit in record time. 65 days from search to keys in hand, even in this crazy market and we only had 10% down! Please do yourself a service and call Carole as soon as you're ready to list or buy. You will be glad you did.

Location: They are located upstairs from Consolidated…read moreTheater and Genki Sushi. There is ample parking since its at Kahala Mall. Staff: The staff were friendly and accommodating. The offered water and coffee. They also brought me a tissue box when I requested a tissue during signing. Service: They provided exceptional service in a timely manner. They worked well with our realtor as well as our financial institution. They were able to send a check and our final HUD to a location closer to us. Overall, I'm a satisfied client even though we didn't get a say in this escrow company.

Daisy Su was my escrow officer and what a great escrow person. Professional, accurate, personable,…read moreand someone who I highly recommend. You will be happy using Daisy to close your loan.

Made numerous attempts via telephone, online contact forms for assistance on their available rental…read moreproperties & simply no luck! Website is very eye catching with all the promises they uphold as a property management company to both property owners and tenants. Unfortunately no urgency to reply or make you feel taken care of as a potential customer.

Thomas had such great reviews that he was the first person I called to list my rental. I am in the…read morecountry on the Windward side in Kaaawa and he basically told me he was not interested in my property because it did not fit into his "portfolio." Never bothered to even come and look at my beautiful rental. He would give me no further explanation. Also, he did state that he did not like to lease properties where the owner was on site. Thomas replied to my review. Apparently, he did not listen to understand what it is that I was renting. I said that it was on the ground floor and that we live on the second floor. It is a 500 square-foot one bedroom apartment. Not a room in our home.