Friendly service. I love the decor here, very retro. Food was yummy, as usual Portillo's doesn't disappoint. Highly recommend this spot. read more

See all

We ordered the hamburger with everything but the hamburger was way over cooked (hockey puck) that use to be our go to for a good hamburger.. Not no more... Portillo;s food has gone down hill. read more

Looks like there might be some corporate level 'improvements' happening here? Burgers used to be great, now a sad skinny slice of a burger patty on a soggy bun. What happened to the Italian beef? This is the second time I have received a strangely sliced bread with a lot less beef. The first time, I thought it was just a mistake, but remarkable enough that I thought to take a photo. Have heard from friends and family that some have received similar at other locations, while others say, their local Portillo's is as good as ever. Maybe I was just unlucky. read more

See all

My review for Portillo's will be pretty much all the same. I am trying to get there to one of the ones that have breakfast but for the ones that have lunch and dinner? Well the price point is much higher, the quantity of food is much less, but the qualities still good. Pretty much I was a couple years ago when Portillo sold it off and it went corporate. This is the business model for all the owners now. So 2 1/2 stars being mediocre I guess I'll give it three because it's slightly above but it's nothing special. And this pretty pretty much holds True for all the Portillos. I have a beef and cheddar croissant . The croissant was light and fluffy, the cheddar was nowhere to be found until one or two bites at the bottom produced cheddar, and the beef was rather sparse. Still, all in all it tasted pretty good, but there wasn't much of it. And for that, and a drink I paid $11. Indicative of the times. Make of it what you will. read more

very disappointed with my combo and fries for $15.25. There was literally two small slices of beef. Very disappointing for what I spent on the sandwich and fries. The portion size has really decreased. I think it is time for a change in restaurants. Food is tasty, just not for the price. read more

I was there in the drive thru thurs. 18th. After 7:30pm. I placed one order at the speaker to be in separate bags. Beef Large fries & Large Drinks. I had a receipt for the free fries, so at window they subtracted the cost of 1 fries, so I should still receive 2 fries with my order, but I only received 1 fries with both my meals in separate bags. I complained at pick up window that I specifically ordered fries for both meals in separate bags. She said I didn't, but I know what I ordered at the speaker, but they refused to give the fries i know i ordered unless i pay for another fries. I was so agitated, upset & furious! I ended up paying for another fries. She gave me my card back, but never gave a receipt on my purchase.... read more

Stopped by to discuss and document the mistreatment i received at the Downers Grove location. I discussed and shared with the manager the rib dinner that appeared to have 25 percent missing and went on explaining the totally unacceptable mistreatment by the kitchen and restaurant management at that restaurant. I provided him a opportunity to photograph the product and my receipt. He offered to replace and I declined because I didn't feel it was fair for his store to bear the expenses of another stores problem and I placed a Togo order for the remainder. If your going to want Portillos please utilize this location because you will be treated with respect unlike Downers Grove read more

I arrived at this Portillo's as soon as they opened up this morning, very hungry earlier than normal due to an early appointment I had to deal with. Luckily for me the service was very fast, and the food was really good! The whole place was very clean I am happy to say. And I have to really say the people working there were all super friendly, and had everything ready so fast and hot and fresh. I really appreciated that along with the wonderful attitude everyone had. The whole experience was very enjoyable, which improved my whole day so thank you! read more

The management person Joe was very rude and unwilling to help me and my mother. We sat at a table near the register and he continued to speak rudely to other customers and staff. The food was good though. read more

RUN FROM HERE!!! Horrible service!!! First I order chicken salad and they forgot the the chicken. Flash foward another day they forgot now the dressing and my shop is 20 minutes away. Spoke with Tony the manager and he thought it was funny and laughed .. this is today's service at Portillo RUN DON'T say you weren't WARNED!! WASTE OF MONEY AND TIME DRY SALAD WITH NO DRESSING!!! Horrible!! read more

Portillo's Villa Park - Dry old cold grill salad they forgot the chicken one day now today the dressing! - Hot Dogs Near Me - Villa Park, Illinois

More stars if I could! This was the best! We got the Chicago Style jumbo dog - everything includes mustard, relish, celery salt, freshly chopped onions, sliced red ripe tomatoes, kosher pickle, and sport peppers piled onto a steamed poppy seed bun. The Eclair Cake is a MUST! I'm a huge fan of regular eclairs so I could not pass this up! And you must get the Cake Shake!!! I'm still dreaming of it as I write this! It's their famous, baked fresh daily chocolate cake blended in a milk shake! JUST WOW! When you get to the bottom, grab a spoon to scoop chunks of cake out! The place is super cute and classic! Lots of space for groups! read more

See all

No cash in a drive thru??? Huh??? Also my fries were hard as rocks. Drive thru is slower than slow. I could've grown my own potato's for my fries in the time I sat there waiting. read more

What in the heck happened to their hotdogs and Italian beef?! I grew up in Portillo's. They used to be incredible! The hot dogs, without ordering a jumbo, were very thick and filling. Their Italian beefs came with adj us sauce. The hotdog I got today was smaller than some junior hotdogs you can get at jewel. The flavor was very lacking. They stopped putting the signature cucumber on the dog. The dog was pail in color compared to most Vienna hot dogs. The Italian beef had maybe 1/3 the amount t they used to have . It barely covered half of the smaller sized hun (compared to old buns). The quality and quantity since they sold out. It has steadily gone down hill. They used to be an amazing chain.... Now they are no better than fast food. Plenty other places way better to visit in Chicago. read more

Portillo's Villa Park - Not a very good hot dog - Hot Dogs Near Me - Villa Park, Illinois

See all

It is the slowest fast food around. IT IS NOT THE EMPLOYEES. Because I have come at different time, different days and is the same SLOW DRIVE TRU....! read more

I ordered a cake for a friend as a gift. DoorDash messed up the delivery, but the manager of this restaurant made it right. Thank you so much for your kindness. This is a great store. I always love when Portillos when I come to Chicago. read more

So the food will always typically taste good, that's how it's been designed. But quality and price seem to make me come here less and buying fewer items to try n stay under $10. I used to get two hot dogs, but they seemed to have poor tasting toppings and not really fill you up. Also would get a double bacon cheeseburger but even that thing would just fall apart in my hand. I NEVER get a drink, definitely a waste of $$. Now with so much talk and exposure about the poison we get served, I think I'm going back to making sandwiches for work every day after this Maxwell. Sure was tasty though read more

Portillo's Villa Park - Hot Dogs Near Me - Villa Park, Illinois

About a month ago I had a Beef/Sausage Combo at the Portillos in Bloomingdale. The sandwich was terrible. The sausage was not the same as it always had been for the past 20 years. Dry, poor seasoning, etc. The bread was not the same. When Dick Portillo owned the joint, the bread was fresh and had a little toastyness. So, for a few weeks I didn't go again, but today, we decided to give them another try. This time, we stopped at the Porillos in Villa Park. I ordered a combo. Unfortunately, it had the same bad sausage and the same bad bread. Well, I spoke to the manager and let him know that it was not the same as when Dick Portillo owned the place. I told him about the bad sausage. Now, I never complain about anything. I just eat it and go on with my life. But this time, I have to say something. These corporate clowns are going to run this business into the ground. I won't go back to any Portillos ever again. It is just not the same. I read Dick Portillos book and he would not like what his restaurant is becoming. If the owners (Berkshire) want to charge a buck or three more, I will pay it. But, I am not going to eat garbage ever again at any Portillos. read more

Love Portillo's but they can't seem to get custom orders right. We were in the drive thru. One hot dog normal, one hot dog w/o onions, 2 large fries. That's it. We finally get to the window and the guy brings us a bag and a drink. I ask if that's ours cause we didn't get a drink. He goes and checks and says sorry it was a mistake and reconfirms our order. After waiting a little longer, they bring us our order. When we get home and open it up, both hot dogs have onions. Seriously? read more

Couldn't think this place could get slower. I was wrong. I am literally writing this review update while sitting in the drive-through line. I ordered a beef bowl and a tamale. One would think that putting beef in a bowl, and closing the lid, and taking a tamale out of the steamer, and putting that and a fork in a bag wouldn't take 20 minutes. You'd be wrong. Once upon a time, the Portillo's drive-through worked like an Indy pit crew. read more

Living in the Chicago area, there are Portillo's locations all over. This location, though, is my favorite! Food is always delicious- cheese fries!!- but perhaps most importantly, the line always seems to move much faster at this location! read more

I recently had an event catered by Portillo's in Villa Park. I am so pleased with the ease of ordering online. I had to modify my order and that went smoothly as well. My order was big but they got every order detail correct. It was also delivered on time and the woman who delivered my order was an absolute pleasure. Thank you to the staff in the Villa Park Portillo's for all your hard work in preparing my order. My guests loved the food!!! read more

Went a 9pm service on drive thru is terrible .. when I got home my food was not fresh .. order was wrong . Frustrating never again

After having a bad customer service experience at another business this morning, these guys gave me some hope for the customer service experience that this country has always been known for. Yes, it's Saturday night on Labor Day weekend and it's going to be busy. This is just something one has to expect and understand. But what saves the operation is when there is accountability and acknowledgment is expressed to the customer. This is also common sense, not just good business practice. The guy behind the window was busting his ass trying to get out all the orders so kudos to him. I appreciated him saying sorry, and when I said "it's okay," he said, "no it's really not ok" and threw in some free fries. Had a nice chat with the young gentlemen outside updating me about my order too. Thanks for the staff for doing hard work for little pay. We appreciate you. read more

Today I was not so lucky to get through drive through fast Lots of people in line and only one employee outside taking orders cashing out also which normally there are at least 2 people doing this. I got the beef and a small fry. Both were hot and good. Very pricy for fast food but for once in a while I just can't help myself. Other than it taking a looooong time to get through drive through the food was hot and good read more

See all

Decided to come in for dinner instead of battling traffic, adorable location! I love seeing different locations because they are always unique but the food is always amazing ! Laura took our orders and was very pleasant but when I asked what was in the fruit cup she asked the manager Warren... he replies "berries..." I ask what berries my daughter is allergic to blackberries... I get well it has blackberries, raspberries and strawberries. I ask if it can be made with only strawberries again stating my daughter is allergic and he has an attitude with I guess as an answer. Never once have I had an employee at Portillo's be so rude. It's a simple request if they couldn't oblige he could say no and keep the attitude to himself. Unfortunately we are all aware how one bad apple can spoil a bunch it's even worse when the apple is the manager. read more

Portillo's Villa Park - Restaurant - Hot Dogs Near Me - Villa Park, Illinois

This is consistently the slowest Portillo's ever. It's slow in the drive-thru as well as inside. Tonight at 7:15pm they ran out of hotdogs. They didn't have regular or jumbo dogs. They said it would be a 20 minute wait. That is hilarious. Someone must've fell asleep on their shift. read more

Worst Portillo's Ever... still a Portillo's though so I'll give them the 2 stars in the name of the brand. I used to frequent this portillo's out of conveniance and have since given up... and craved cleaner facilities. The place is dirty looking, the ribs are always burnt (in a bad way), if you order cheese fries 10 times, you'll check your bag 9 of those 10 times and not find any cheese and the other 1 time the bag probably won't have fries or cheese. The location is Geh-tow and seriously needs to be bulldozed. read more

I love Portillos but not this location. Service is always horrible. Been going here weekly for years. Today marks the last time. Never going back. read more

Portillo's Villa Park - Hot Dogs Near Me - Villa Park, Illinois

I remember going to the original dog house on north ave in Villa Park with my dad. Since the Portillo family sold the food has not been as good as it was. I'm sorry to say the new policy to not accept United States currency at there drive-up window is the last straw. I was willing to overlook the size of the portions because it seems to be the new norm in corporate America. I will however not be told I cannot use American currency at there at the drive-up because some some blockhead talked the CEO into this absurd policy. What were you guys thinking. read more

0/10. Got glares from workers and managers, rude and racist remarks from manager, food came cold and when I asked for it to be heated, I was told to leave without being refunded for food I paid for. Glared at my children too. read more

Fries are good but for a place "known" for hot dogs, these left me wanting for something better. The bun is great and the toppings have the right amount of spice but there's just too much of everything for the size of the lackluster dog underneath that pile of condiments. Get a nice fat dog in that bun and all would be good. And this restaurant is LOUD! Not because of the patrons, but the incessant loudspeaker for all the orders. read more

Portillo's Villa Park - Hot Dogs Near Me - Villa Park, Illinois

Yesterday evening I had a taste for a beef, just a plain beef, no peppers, no fries. When I got the sandwich home it seemed fine at first, nothing to write home about, but, all I wanted was a beef sandwich. When I got to the final 1/4 of the sandwich, the meat was cut thick and tough as nails. I chewed, and chewed, but the flavor was unsatisfying with the meat too tough to break down. I finally gave up and threw the last 1/4 away. I have found that because of CoVid19 some of the smaller shops have raised their prices or have reused their grease. Portillos, which is a big corporation that probably received PPP$ has no excuse for using the ends of a cut that was too tough to chew. I will not returning to a Portillos for quite awhile, certainly not the one in V.P. on North Ave. read more

Meh. Hit or miss. Use to always miss but now has gotten better...sort of. Just used drive thru for an on line order...DO NOT EVER USE THEIR DRIVE THROUGH FOR ON LINE ORDER! Got here at 5:55 waited through line (you don't have a choice) they relayed inside that I was an online order...I got to the window. Guy tried to give me 2 wrong orders (THEY KNEW I WAS IN LINE!!!) i'm still waiting and it is 618... had me pull up wait Used to be that they got your food wrong every single time now they get the food right but can't work as a team. read more

Amazing. Great food! In town for work and was told this is the place to go. Recommend was right on. Had the Italian Beef w/sausage and onion rings. One of the best meals I've had in a long time! read more

Portillo's Villa Park - Hot Dogs Near Me - Villa Park, Illinois

Ordered a barbeque beef and it took 25 minutes to make????? If you have allot of time in villa park on north ave that's your place.

First of all, the drive through lone took 20 mins to get through! So we ordered Beef w cheese Hot dog, mustard pickle Hot dog, mustard Katz pickle Veggie croissant We get Beef w cheese Hot dog on bun plain Hot dog on bun plain Hot dog bun with veggies and cheese!!! Literally!! Hot dog bun instead of croissant!!! The manager couldn't even give a rat's behind when I complained. He says to me "well that's a veggie". How the hell did he get that job. read more

This is the third time they mess up my order I always ask for hot peppers on the side and they are never there .

It was a bit packed when i went in but they took my order quickly and the food was good and delicious.

A couple of days ago I came in to have lunch with work friends and we had a very good experience here! I've been here several times before but that day was different from the rest. I met Bridgette and she was so nice with great customer service. She went out of her way to clean our table after we finished eating. I didn't expect that from her. Bridgette is a great staff and will do anything to help satisfy Portillo's customer! read more

Zero stars avoid this location. Feb 2017 I hit the drive thru and get a combo sandwich with long dark hairs through it. I call they refund my money and apologize. So grossed out I don't wanna go back. Today 4/5/17 we're passing it on our way home from work and pressed for time, so I Reluctantly agreed to give them another try. I even joked with my wife Gee I hope I don't have to floss with my beef sandwich again! Lol She tells me oh it was probably just a freak accident it wouldn't happen again give them another try so I did! MISTAKE! 1/3 of the way through the sandwich two or three brown hairs in my mouth! OMG SO GROSSED OUT! drove back gave the sandwich to the manager and they refunded my money in cash and apologized. I told him that's not enough as obviously you have a major food preparation issue here! I am calling corporate and the health department this is ridiculous! Funny I can eat at the one at 83 & st Charles in Elmhurst without any issue. read more