I've gone to Portrait Simple both in Burlington Mall and more recently in Natick Mall to get special non-US passport photos done for little ones. Derek is the manager in Natick (who I met in Burlington awhile back when he was there for a rare occasion). He was quick and to the point, very professional but also nice. We were able to get the digital file too for our needs. We called ahead and everything was prepared for us when we arrived. Highly recommend. read more

Portrait Simple staff is rude and cursed me out on the phone when I called to inquire about the well being of the bunnies. The manager Becky was particularly hostile. They treat their bunnies horribly--don't even give them hay which is 80% of a rabbits diet. Look at the tiny 2x2 cages they keep their bunnies in, with wire bottoms. Honestly, after this experience with them I would never recommend this place to anyone. read more

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I have an autistic niece and a rambunctious three year old and we couldn't have asked for a better, more patient and mire artistic photographer than Jack. Our photos came out so amazing and we had so much fun takings photos that we literally took hundreds and hundreds of photos and the kids didn't even notice. We were leary about buying a membership but we were so in love with the photos and the experience that we can't wait to take the kids back to see Jack for more fun photos. Thank you a million times over!!!!!!! read more

Samie was the meanest photographer I had to meet in my life. I would have given this a zero star if I could. I'm writing this review with tears in my eyes. I came here today, June 15, to take pictures of my little boy turning 1. I was all excited to have his first birthday pictures taken and the photographer walked in late with an attitude. I tried to explain to her what kind of personality my baby has and what we wanted and she just didn't care. With the sadness meanest face took some pictures and was not good with babies at all. At the end she didn't spend time with us picking up our photos and left us to deal with her next costumers. I was left with nothing. The manager tried to help but she was busy also. I paid and left cause my baby was tired and needed his nap. Now I have to order online and wait a week to receive the pictures. IF YOU WANT TO HAVE A GOOD EXPERIENCE DONT COME TO THIS PLACE. read more

No artistic creativity at all! Strictly a business. If you just want a quick school shot or a passport photo, this could be your place. Just get in and GET OUT! I could've done a better job myself. read more

Very disappointed. Purchased a group-on for my brother and sister in law for them to do pictures of their newborn. After some discussion they decided they wanted it to be a family picture so they called and switched it from 3 people to 9. They also payed for a extra half hour of time. Upon arrival we were asked to wait so the session started 10 minutes late. Our photographer was very nice but just seemed a little overwhelmed with the amount of people. There was no real care into how the pictures came out. There was no direction as to how the pictures were being set up she just "kinda kept guessing" it didn't seem as if she was a professional photographer. Unfortunately when it came to the newborn pictures the baby was fussy and it was hard to get pictures taken but the photographer insisted she took pictures of the crying baby..... Our session even though it started 10 minutes late ended exactly on time. Without a chance to get better shots of the newborn. They tried to make my brother and sister in law make ANOTHER appointment to come back to view the pictures. 24 hours later we were able to view online and that's when the real disappointment set in. The pictures weren't good. I know it's hard to get a good group shot but the newborn ones the most important ones....what new parents want to pay and send out pictures of their crying infant. The color choices that were picked for the back round and the positioning of the baby just looked very thrown together not professional at all. Upon showing the pictures to the grandfather his first reaction was "I hope your not paying for these!" So disappointed with the overall experience with. Naticks Portrait Simple. Attempting to find another Photographer to surprise my brother and sister in law with a new session for newborn pictures. Again our photographer was nice and kind. Just wished they attempted to try harder with the newborn pictures and make up the time we lost at the start. read more

We have used Portrait Simple 4 or 5 times for pictures of my young son. It seems incredibly hit or miss. The photographers, if you do not request a specific one, generally seem unqualified. The most recent visit we made, to have our child photographed with the Easter bunnies, was a big fail. The "girl", she was very young, was laughing at my child's antics instead of taking pictures! And she clearly couldn't manage the bunny and had to call in some help. THAT woman would have been great as she was engaging and had much better control over the shoot. Unfortunately, we were stuck with our person and the photos did not come out well. I will be searching for a private photography studio next time. It's a shame. read more

Bad photos and bad service - a great combination (not)! The photographer was inexperienced and the photos came out quite poor (I know what to compare to - we've previously had great sessions). Then, trying to get our photos turned out to be a quest in itself - they do not respond to phone calls, do not call back, and you cannot just walk in either. My advice: use another service! read more

I have been to both the Natick and Atrium location - Natick is a smaller location, and it can get very busy (especially at the holidays). The staff is incredible here!! They work wonders with kids - as to the review about the animals? They are SUPER careful when they handle them, and will remove an animal if a kid gets even the slightest bit rough. Great place, I will return - bunnies and all. read more

We went to this place for my son's 1st birthday pics with no prior appointment, however we were lucky they had an open slot in 20 minutes and after a brief wait our session started. Rachel was our photographer. I could not be happier with my baby's solo pictures. She did a great job stimulating the baby, (and he was a bit fussy before the session), and capturing his smile and cute gestures which only lasted for a second at a time. We loved all pictures and decided to go with the Modern package to get all the digital files. The family pictures were nice too, only a thing or two I would do differently. I like how in 1.5 hours were done with photo shoot, received the picture files as well as a 8x10 inches collage. It was one of the best 1.5 hours we spent, we are so glad we did this professional pictures and collages for our baby boy which are going to last for many years. read more

I have spent so much money over the past year and a half at this place and when I finally give it a last try and get the biggest portrait they have and spend close to $400 on set portrait I get it and there's marks on it. Also I gave my phone number to someone to have a manager call me and they never called and tried to blame that the incorrect contact information was on file but it's been the same for year and a half and the person I spoke with who is supposed to give the manager my number did not write down the number I gave her. I will never go back to this place and will do everything in my power to make sure how terrible the service is. I've already tried to give the manager an opportunity to correct it and the store manager Alyssa Marshal herself failed to do so or her employees failed to notify her. She probably had a wrong number too. (Sarcasm). STAY AWAY FROM THIS PLACE!!!! IT'S A CIRCUS!!! read more

Portrait Simple - Marks that I know will never be fixed. This is what a $400 portrays gets you. - Session Photography Near Me - Natick, Massachusetts

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This DUMP uses live baby bunnies!! Wired bottom cages, no evercise or hay. They're DUMPED after the Easter holiday. Should be closed down!!

The one time that I visited Portrait Simple I found that the photographer was not enthusiastic what so ever. But we made it through the session. To find that pictures were poorly taken ( I could have done better my self ) and the photo editing wasn't very professional. After choosing the two pictures that I wanted, I mentioned that I had brought a gift card. Immediately the photographers attitudes shifted from phony nice to her natural bitchy self. Finally I received the printed photos and found that not only were they not what they previously showed me on the computer monitor but they also re-edited it without my consent and through out the whole session I was advised to purchase a membership several times, which I said no to each and every time but the clerk still signed me up anyways . I won't be coming back again even with my newly purchased membership. read more

Very disappointed. Over the last 12 years I have spent on average $400 to $750 every year at Portrait Simple in Natick. On April 15, 2019 they lost all my future business over a $9.95 promotional add-on to a $287.95 purchase. Let me explain. Portrait simple was running a promotional add-on to a session for spring cards where they take an image and print out several 2 3/4 by 4 inch cards designed by the photographer for $9.95. Our photo session had been successful, the kids took some bunny pictures and we had quite a few images we purchased as a package to the amount of 287.95. I decided that it would be a great idea to send these photo cards of my kids to their grandparents for the spring holidays. And so I ordered these cards. The cards are 2 3/4 by 4 inch and have a design on them and an inset oval picture of the kids that is about 2 inches in diameter. What was my surprise when I got my cards and they were so tiny that it was hard to recognize my kids' faces and hard to read the greeting with healthy sight (to say nothing of actually enjoying the cards by the elderly grandparents.) I realized that these pretty cards were actually badly designed for the format, so I thought, no big deal. I'll just return these and and ask them to reprint 2 larger cards on the 1 sheet (instead of the little cards that also comprised 1 sheet)... That should be doable, right? Well, I returned to Portrait Simple with my request and spoke to an employee there, Samie, only to be told that the request cannot be accommodated because the promotional item was only for that specific size of cards, that the cards could not be redone, and there was nothing they could do. It sounded like all I could do is put my $10 cards in the trash and walk away (since I wasn't going to send cards to the grandparents that they would NOT be able to SEE.) After several phone calls to the manager (Samie refused to give me the full name of the manager and only said her name was Meggie) I was allowed to purchase an additional sheet with 2 images at the full price of $22.45 per sheet and that they were doing me a favor. (I figured, at least I can send something to the grandparents.) And so now I have spent $32.40 +tax for something that costs $9.95, not factoring the time and aggravation, and they were doing me a favor? Sorry, Portrait Simple, I have spent thousands of dollars on your services but apparently you do not care to make up for a crappy spring card design and make it right. Not another cent is coming your way on my end! read more

Prior to our last experience I probably would have given 4 stars. The staff was always pleasant and the pictures decent. But, this past weekend we had the pleasure of dealing with Jay/Jaye(sp?) and she was amazing. We have two boys, ages 4 and 2 1/2 and anyone would agree getting them to take a picture together is hell. Jaye went out of her way to make my boys smile and laugh with her and her pictures came out better than I could have ever imagined! I will forever be grateful and will never have our pictures taken with anyone else! read more

We have gone here for 3 wonderful portrait sessions for my boys. The latest was last week, for a session with the bunnies for Easter. The bunnies came out for the last 10 minutes of the photo session, and I noticed how well the bunnies were treated and cared for. Our session was with Brent, and he was great with the boys - very funny, happy and easy to work with. He's also a master of Photoshop and was able to remove some "bonks" from my son's head. Excellent photo quality, great poses, and he was very creative thinking of ways to get my boys to cooperate. Ordering our prints was a snap, and prints were done in about 30 minutes. Can't beat that. We'll be back! read more

I am visited Portrait Simple with boyfriend for maternity pictures this past Saturday and all I can say is wow! Jenna was our photographer! She had a great personality (very sweet) and she was professional. She took her time and gave us so many options, not to mention the fact that the pictures were incredible!!! I will definitely be back with my new baby. read more

I don't know about the other photographers but Theresa was amazing! She seemed to know exactly what to do and genuinely interested in getting good pictures of my baby boy. Not every picture was perfect but there were so many good ones that it was hard to choose. We've had 2 sessions with Theresa and we plan on going again soon. We bought a Milestone package so we can go as many times a month as we want and get 1free picture. It is pretty expensive but that's no different from any other photo studio. If you want quality pictures, go with Theresa! We are so pleased with our pictures! read more

I first discovered Portrait Simple through Groupon. We booked my baby's 6 month shoot there. The photographer was amazing. So much so we bought into a membership and have come back several times. When I came back for Halloween pictures, again an incredible experience. Memorable images! And such creativity in showing off the costume. Christmas, Easter same. I came in for an 18 month shoot. The photographer was late & lazy. He didn't take into account the ensame my babe was wearing or pick good props. Much less great ones. When we sat down to review the images, we had a small selection so it really easy to select. The was the very first time it happened. We also got prints. The prints took forever to print. Another first. When we finally got them they were so over color corrected the blue the babe was wearing was no longer soft robin's egg it was electric teal. After talking to several people we returned to have the photos reprinted - sand edits. Upon my second visit, the "manager" Rachel was so rude - about the spot & the color. Her whole demeanor. When I pointed to a particular place on the picture she said that's the paint spot that will always be there. When she offered a reshoot, I asked what could be done about the paint she said nothing. I insisted that I get my money back. And that's when she said the owner would be contacting me. And she couldn't do this or that. She said she could "try" to call the owner but it's Saturday. And low & behold when she put forth some "effort" they answered & said yes to the refund. All should have been well but Rachel was in the mood to be right. Not do right & she said she has the right to refuse service & I was no longer welcome in HER store. So let's review. Because I bought a service & product & was displeased, looked for a peaceable solution and when you provided none I (italics, bolded & underlined I) am the problem. This Rachel character had zero tact, no service skills and moreover was more focused on asserting her "power" than making a formerly content customer, a customer no more. Awesome job Rachel & "owner" read more

Had an appointment last Tuesday at 1:00 pm. Hair and makeup done and They were closed! Got a call later in the day that they had a scheduling mixup. No offer to do anything other than reschedule, no thanks read more

We had an appointment on Saturday in Natick for pictures with the bunnies, it was the first time we had been to Portrait Simple and didn't know what to expect. We had Jay for our session and she was fabulous, she kept our 3 year old daughter engaged the entire half hour. She has so much energy and is really really great with kids. The pictures came out amazing and she was also very patient while we were trying to figure out the best package to go with. We will definitely be going back each year for pictures with the bunnies and possibly for other occasions as well. I would recommend Portrait Simple and highly recommend requesting Jay if possible! :) read more

Great experience with Portraitsimple. Amanda took beautiful pictures of my grandchildren with patience and kindness. Rachel and Amanda made for a wonderful experience. read more

Fast, easy and we got some great family portraits at a more than reasonable price. Rachel was super enthusiastic and never lost her smile despite an uncooperative three year old. read more

We used a Groupon for a photo shoot of my family (baby included). Keira (spelling?) was great! She took the time to listen to our requests, and was great and making my son smile and "pose" for the pictures. They came out great! Keira was also good at explaining all the different options and packages, without being pushy. Definitely going back! read more

We went here to have some family/baby pictures done as it was recommended to us. We were supposed to have one photographer and when we got there, we were told she was unavailable, but we would have someone "qualified". We came to find out this kid had only been there a short time. He was not really into taking the pictures. He did not try to make our child smile at all. Clearly he had little to no experience. As soon as we hit the 1/2 time limit on the dot, we were told our time was up. I asked about paying a bit more to have some more time. He said they were fully booked and after all, we did take ten minutes doing dressing changes. We didn't really like any of the pictures and did not purchase anything. We did end up going to a photographer. Needless to say, we won't be back. read more

Becky was amazing. She did our photo shoot.

I went here for professional pictures. It is a nice cross between a chain business (with a formal reservation process) and a local studio (relaxed atmosphere, friendly people). It was a bit pricey but I think I got value for my money. I will go back again for family pictures read more

This review is actually for the Braintree location. I had high hopes bringing in my one year old twins this weekend. Unfortunately the photographer we got (Melanie?) clearly had no experience working with babies this age. She was giving instructions like just have them stand still against the wall (um... they can't walk yet and standing still is not an option) so of course after trying this a few times we had nothing but tears and tantrums the whole session. In addition the back drops she used were awful (who wants a poorly painted green wall with split wood floor as a background?). I would have walked out without buying anything if I hadn't bought a groupon and even picking out the 6 pictures I prepaid for was difficult. So you can imagine how hard it was to contain myself from saying anything when she was following the script and pitching their $500 package after the session.... seriously, did you see the pictures you took? read more