We have been coming here for about 7 years and we have always had great customer service, but this time it was really bad. My husband reserved online and we decided not to use a credit card and instead pay in pesos when we arrived. Their check-in time is at 4pm but in the past they've allowed us to check in early so we arrived at around 1pm. When we arrived, they told my husband that we would need to wait until check-in time to be able to get our room. We were ok with it since these are the rules but noticed that when other customers came in speaking in English, they were checked in right away and were even given a gift and a better rate to the room. We felt very discriminated by the way we were treated. We also felt that because my husband was speaking to them in Spanish (their own language) we got a "lower" treatment. It is unfortunate because we really loved this place but I don't really think we will be coming back and definitely will not be recommending again! read more