Cleaning service is fine but if your pool breaks they are SUPER slow. They replaced a circuit board…read moreafter 9 months of back and forth because the timer wasn't working. Then that disconnected the remote. Now I'm waiting 3 months for them to rebook up the remote. It's ridiculous as i can't use my pool appropriately all year yet they keep charging me $250/mo for cleaning. This is super frustrating and no one will just take the problem and solve it. I just get bounced around with no answers ever.

I have found the new team at Aqua Blue Pools to be very professional. Every tech I have met is…read moreextremely friendly and does a great job! When I have needed extra help they have returned my call quickly and have done exactly what they promised to do. I was even surprised when they told me I could delay a pricey repair- I appreciate their honesty!

Jim is my pool hero. Seriously. Our previous pool contractor got us to the plaster phase and then…read morewalked with our money and filed bankruptcy without paying any of his subcontractors. Jim has been our saving grace in getting back up and running. He swooped in and saved the day. Thanks to Jim, all of our equipment is now up and running and our pool looks beautiful. Jim even made recommendations to save us money and replaced parts to make our equipment more efficient. He is super knowledgeable and honest and we could not be happier about having him on our side after such a horrific experience. It's so refreshing to be working with a contractor who is true to his word and punctual. Never has Jim told us he'd do something he didn't do or get it done exactly when he said he'd do it. His prices seem very reasonable and he even offered to manage the other subs to finish out the job properly, as well as help us make sure all of our permits are closed. We highly recommend this pool company!! Thank you, Jim!

I think the company is going through some transitions right now which may have resulted in our…read morebelow par service. We used Aquaman for about 3 months and the last month the pool has been unusable. Right off the bat there where minor instructions that were not followed, but Jim the owner came right out and we went over the issues and he said he would address them with our pool guy. I easily overlooked the issues and was impressed that Jim came right out. The next couple of visits were fine and the pools condition was great. The next visit our pool guy arrived, opened the gate and then left. I. Called the office later the next day as I thought he might come back. I had to call a second time the next week because my original vm was not returned. We could not use the pool that weekend because it needed cleaning. Once I did get a call back I was told or pool guy had been left go and Jim was handling all the service calls. The next week we a random pool guy showed up to clean the pool saying he was filling in and had no idea of any instructions. After he left the pool was still dirty. So I called the office yet again and the next day Jim cleaned the pool. The same random guy came the following week and left the pool dirty and green. This meant we spent father's day using a dirty, green pool, Yuck. Once again Jim came back out to clean the pool. Another issue is they do not leave door hangers so there is very little communication. It has been another two weeks and the pool is still green. Jim has been by several times the last two weeks and had a plan to clear up the pool. It is his hard work that allowed me to give 3 stars instead of 2. Unfortunately, the pool is still green so we had to leave Aquaman.

Without a doubt the process of getting our pool built was trying.... Everything that I have posted…read morewas an accurate history of the project. The final outcome has been a positive experience. The owner, Dick Lynch, reached out to me and made good on all the issues that we had with the pool. PoolScapes has proved to standby what they advertise and made reparations that proved their intentions to leave a job well done. We are happy with the pool and are looking forward to enjoying our first summer in it! Thanks again Dick Lynch for your ownership and responsiveness to end this project on a good note! Here's to good times ahead...

We purchased a home that had a pool built by PoolScapes in 2007. Now, all pools need repairs,…read moreespecially one that is more than 10 years old. Understandable and expected. We had waterline tiles cracking and some cracked coping stones. Decided to fix. When the coping was removed, it was discovered that there was no grout joint (nothing in between waterline tiles and coping -- so the weight of the coping stones was directly upon the waterline tiles, pushed so much that they were breaking). Upon research and conversations with 4 repair companies, I have learned that there should be a buffer between the waterline tiles and the coping stones. So according to these 4 companies (who did not know who built the pool) the pool was built incorrectly. To do a correct repair would be to remove all coping, the waterline tiles that touched the coping, add the grout joint, replace/retile waterline tiles, replace coping stones. Not inexpensive. When I reached out to PoolScapes to learn what the waterline tile was (manufacturer, where purchased) so I could purchase to match I was completely blown off. I explained my situation on the phone and the woman said she couldn't find the file for the pool, couldn't reach anyone who could answer my question, and wouldn't be able to have someone call me back for at least a week. It's been 6 weeks. They have my name, my number. Crickets. I'm not asking them to repair any of their work that, according to the 4 repair companies I've asked, was done incorrectly. I'm not reaching out to the people we bought our home from who most likely had PoolScapes build their pool to let them know PoolScapes may have taken a shortcut on their new pool. All I wanted was to know was about the waterline tile. I have the contract for the pool. For the cost, I would have expected the pool to be built correctly. You trust the people who it is their job. Poolscapes builds pools, so you'd guess they would do it right. I never expected such a shortcut to be taken. They cost me thousands in repairs that should have not been needed. If they built the pool correctly it wouldn't have been an issue. All they had to do was call back and tell me about a tile.

We were looking for a new pool maintenance service and David and Alicia were recommended by a…read morefriend. While here I got to know them and ask Alicia some questions I had about various pool topics. I was impressed with her knowledge! The reason for the visit was that I had a major problem with my pool motor. It was still running but making lots of noise and leaking at the seal. They both came out last Saturday and looked over our pool operation. David recommended replacing the pump as well as the motor as an entire unit. He came back Friday and installed the pump/motor. It is running smooth and quiet! We are so happy we found them! I will be using them for all repairs and for service when we are not available. Thanks, Alicia and David!

I should have written this review a long time ago. I have been a customer for approximately 3 1/2…read moreyears. I highly recommend Clear Reflections. LeeAnne, Johnathan, Adam and the crew are great. The pool business has been really challenging the past couple of years with chemical availability problems and labor issues. Through all of this this business has remained committed to great customer service and has been respectful of their customers. I have used them for weekly service and repairs. I can't say enough good things about them. Great company, great people.

TLDR: DO NOT USE Caribbean Blue Pools for ANY sort of pool renovations.  The quality of work and…read moreprofessionalism is obsolete.  I had a 30k+ pool renovation that they made a nightmare, details below.  I could not regret more, choosing them to do my renovations.  There is no upside to using Caribbean Blue Pools, I urge anyone considering pool renovations to skip them.  They do not care about you as a customer and will take advantage. **Update** The leak that Ken "fixed" did not hold and I will have to rerip up my finished pool for the 3rd time.  Ken failed to property renovate the pool and pressure test the lines before starting the renovation (which is the industry standard for a non working pool).  I messaged him to work through this and he did not respond.  I had an outdated and not working pool in the house I recently moved into.  I know nothing about pools and reached out to Ken to do a full remodel (tile, plaster, lights, equipment, etc) everything to get a pool up and running.  Ken reassured me that he had 20 years of experience and that they were fully competent to get my pool up and running. I cut a check for 10k and they got going.  He installed the equipment and contracted the tile and plastering out to another company.  When they finished and went to fill the pool, all the problems started.  The pool would not hold water and my yard started flooding.   Ken requested the reaming 20k for a "job well done".  I let him know that my pool was not working and I was not comfortable paying the full amount.  He lost it on me and told me that he has done his job and demands to be paid in full.  I paid for the work and proceeded to watch my BRAND NEW pool drain and flood my backyard.  I had to hire a third party leak detector that informed me a have a pool leak under my brand new pool deck.  I reached out to Ken multiple times and he told me "This isn't my problem your pool never worked when we started on it". I called him to talk through the situation and knowing nothing about pools, felt extremely helpless.  He LITERALLY laughed at me (I have this recorded) saying this is why I have my contract about testing for leaks before we start our work (Ha,ha,ha).  You have 20 years experience Ken, if you're so proud of it, use it to inform your clients of work that needed to be done! He admitted knowing that there was an issue with the hot tub holding water but failed to rely the importance of this to me before starting.  He also did not pressure test the lines before starting the work.  This cost me having just completed my full renovation (deck included) to have the brand new deck ripped up along with the brand new tile of the hot tub. The issues only furthered from there.  The leak detector informed me that the equipment that Ken with 20+ years of pool experience installed, was done incorrectly.  (Video here: https://youtu.be/4rjEOiIEPjE)  He did not ground my pool equipment and even left the equipment unbolted to the concrete slab which would have broke my pipes.  Leaving pool equipment unbonded is illegal.  Ken just did not want to do the work, due to the ground wire being harder to find.  I would NEVER have known that my equipment wasn't even properly installed unless I had been told (Ken knew this and never mentioned it to me!). The leak detector had a tough time locating the leak and Ken demanded that he speak to the leak detector.  Ken suggested digging into the floor of the brand new hot tub to look for the leak.  Unfortunately, this wasnt were the leak was and Ken's suggestion ended up costing me an additional $400, which he charged me to fix!  Thank you! He then wrote up a quote to fix a new targeted leak of the pool.  This was finally finished and supposedly I have a working pool.  Shockingly, the pool is still not holding water and I have the leak detector come back out.  I come to find that I also have a bad drain, plug and multiport valve that need to be replaced for another $500.  This should have been caught during the entire equipment revamp.  Ken also charged me an additional $1,500 to fix a leak that he suspected was there before starting the work.  I am also still waiting and will have to pay to have my brand new deck fixed due to this company's negligence. Do not trust them with large jobs.  If you want someone to just dump chemicals in your pool and collect your money, feel free but leave the large work for another company.

We've done a lot of business with Caribbean Blue Pools and are always completely satisfied with the…read moreservice, work and prices. They are fair and do wonderful work. We recently resurfaced our pool & updated the tile and couldn't be happier with the results! Ken is very responsive & great to work with, especially when planning such a big job. Definitely recommend using them as your go-to pool company, whether you are looking for basic maintenance & cleaning or a complete update. Great job, thank you!!

I was told the was no help for my pool by my former pool guy... Ryan proved them wrong! Will update…read moreif this changes...

I am very impressed with H20 Pool Cleaning Service. I am a new pool owner and have tried several…read moreother pool cleaning companies in the past 2 years. H20 Pool has been the most honest and sincere. They offer expert service with a totally friendly vibe. I am also impressed with the price, which was substantially lower than every other company. I highly recommend giving them a call.

I received five quotes for the re-plastering of the pool and selected Crystal Clear not only…read morebecause of their best price but because other quotes had additional costs that may or not be charged depending upon the condition of the existing plaster. While Chris Heath was examining the pool he was pretty confident that no issues would be found as opposed to the others just said maybe, maybe not. It felt like I as opening up myself to more charges later on. While waiting for them to begin the re-plaster and through the end of it I had a number of questions that came up. I texted them to Chris and by the end of the day I would have either a text from him answering the question or a phone call. Communication during the entire process was excellent. It reaffirmed my decision to use Crystal Clear. The results were beautiful. My thoughts were that it was nicer then when it was new, without prompting my wife actually said that very thing when she first saw it.

Extremely poor customer service! Read the managers response!…read more I requested another tech and this is what the manager states " It will be forever dirty no matter who is cleaning it." Me: let's discontinue services "Good luck" "Very poor design for a pool honestly. Thanks" Who responds this way?! Use a different company