I received five quotes for the re-plastering of the pool and selected Crystal Clear not only because of their best price but because other quotes had additional costs that may or not be charged depending upon the condition of the existing plaster. While Chris Heath was examining the pool he was pretty confident that no issues would be found as opposed to the others just said maybe, maybe not. It felt like I as opening up myself to more charges later on. While waiting for them to begin the re-plaster and through the end of it I had a number of questions that came up. I texted them to Chris and by the end of the day I would have either a text from him answering the question or a phone call. Communication during the entire process was excellent. It reaffirmed my decision to use Crystal Clear. The results were beautiful. My thoughts were that it was nicer then when it was new, without prompting my wife actually said that very thing when she first saw it. read more

Crystal Clear Pools & Spas - Pool Cleaners Near Me - Austin, Texas

Extremely poor customer service! Read the managers response! I requested another tech and this is what the manager states " It will be forever dirty no matter who is cleaning it." Me: let's discontinue services "Good luck" "Very poor design for a pool honestly. Thanks" Who responds this way?! Use a different company read more

Stay the F* away! There is incompetency and then there is fraud. These guys are fraudulent. They sent us these weekly bills along with "pictures" of how our pool looks after cleaning. Guess what? These are old / fake photos. How do we know? Our pump has been broken for a few days, our pool is at half-level of water and green for over a week. They sent a picture of the pool "after service" which is crystal clear, and also showed a reading that our pump was working well. And... we got the last email while we were with a contractor looking at the pool. We also looked at some older photos they sent - the date of service that they sent the photos had trees / shrubs. These were removed a week earlier. We've called them so many times over the past week to discuss this, but no real response. We've resorted to having our credit card company deal with this. read more

I've used Crystal Clear for 10+ years, so I don't give a 1-star lightly. Was very happy with there service for several years, but a few years ago things started downhill sharply. - Technicians started simply not showing up to service. We'd still get billed, and it would take a lot of phone and email to get a credit. Sometimes I just gave up and took the hit, as long as the pool wasn't in trouble. - One tech (Lewis), when he did show up, left cigarette butts in my yard, and frequently neglected to clean. - Another tech (Jordan) failed to show up frequently; didn't backwash my filter for 2 months; emptied my skimmer baskets on my lawn; and one time called to tell me he couldn't make it because of traffic that day. Which would have been fine if I didn't see him through a window parked next to my house as he called me. The last straw was when all this turned into an Epic Algae Bloom. Jordan (the person servicing it!) commented on how bad it was, and that I (!) should do something about it. I tried calling them a few times, finally got them to say they'd come out sometime, and then nothing happened. By the time a tech came out, I was handling it myself. I've seen where the owner reads and responds to these reviews. Rather than comment to me on how the relationship could be salvaged, I'd suggest you look to your team. It has been clear for the last 2 years that they have no interest in making your business successful, retaining customers, or providing a quality service. Example? I wanted to buy a $4k heater off of you. I was told they couldn't get one for 5 months. 2 weeks later, I had a running pool heater from another company. And I have given them many, many 2nd chances on the issues above.... UPDATE: CCP&A are the only people that have done my chemicals. I've since learned that my cyanuric acid is at 189 PPM (should be ~50). I now have to dump almost my whole pool because their techs couldn't be bothered to check or manage the chemicals. read more

Crystal Clear Pools & Spas - Algae in full bloom - Pool Cleaners Near Me - Austin, Texas

This company deserves less than 1 star. Do not hire this company for any renovations on your pool or spa. Hired them to reface pool walls and alter spa surround. Botched the job so badly that they won't even return to fix it! That has been over a year! Don't believe the "promise of customer service being top priority" they can't return a call, get a standard install completed or repair their own caused mistake! AVOID THE HEADACHE AND RUN AROUND AND FIND TRUE POOL PROFESSIONALS! read more

I started using Crystal Clear Pools & Spas to service my pool toward the end of 2017. Their reviews overall are pretty good. In spite of this, we started noticing spotty service. We got billed once a month for a full month's of service, but the technician was not coming every week as agreed. We would call and complain, and things would improve for a little while, but then the service would fade again. Finally, we made a pretty big stink because we had our pool resurfaced in September of 2017, and now it was already stained because they weren't keeping it clean. Once we made enough of a fuss, we were told they fired the guy who was supposed to be cleaning our pool. They said it would be no problem to remove the stains, and not to worry. I wasn't worried, until I got a bill for over $500 for stain removal -- stains that were only there because the guy did not clean the pool, which I had also paid for. Over the next few months, our new pool technician was consistent, so we paid the fees and started to regain faith in this company. We got through most of the summer without any issues. But in October/November, we started again noticing that the technician was failing to come for weeks at a time. We would call and complain, then they would clean the pool. The next week, we didn't complain, dirty pool. It was fall, so we had lots of leaves, and with some heavy storms, twigs and branches fell into the pool, where they sat for weeks. It is easy to recognize the same branch in the pool for a couple of weeks in a row. Of course their website says that they perform "comprehensive pool maintenance services including the following: Vacuum and Leaf-eat pool Remove Surface Debris Brush Pool Wall Surfaces... They didn't do any of this, again, for weeks at a time. The holidays were a busy time, so I ended up letting it slide until January. Then, I called and firmly complained. I explained that time and again I am having to pay for service that I am not getting. The next day, my pool was spotless, but they said that "because there were so many leaves in the pool gumming everything up, we will have to clean the filter." You guessed it... another $500 charge to clean the filter, which was dirty because they had left the pool unattended for weeks at a time. I spoke to the manager firmly and told him enough was enough, and this was his final chance. He assured me he would randomly check on the house himself to ensure that the work was being done to their specifications. He didn't refund any money for work that I paid for but didn't get, but he did strongly reassure me that I would never experience this issue again. So, as January becomes February, I went out of town for a few days. My pool day is Thursday. On Saturday, I came home to find that the pool was green with algea and plugged up with leaves. Clearly no one had cleaned the pool again this week. But, there in the mailbox was a bill for $313.93 for the work they didn't do. I called first thing Monday and told them they are fired. They say they vacuum the pool, but their guys don't have a vacuum on their truck when they come. If they come at all, they spend at most 10 minutes at the house. They do balance the chemicals, I guess, but they don't do any of the other things listed in their comprehensive maintenance service list. When their neglect gets to the point where the pool is totally disgusting, then they charge you again for actually cleaning it. That may not be everyone's experience, but it has been mine. The only good that came out of the interaction is that they agreed to cancel the bill for $313.93. Look at the attached pictures to see how my pool looked on Saturday. Again, Thursday was my scheduled cleaning day, so this was apparently how green a pool can get in two days. You tell me if you think they were providing the services they were charging for... I have switched to another company. The new company cleans the pool weekly, and then sends pictures of the clean pool to verify their work. read more

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We have used Crystal Clear Pools Pools and Spa for over a year. They always come on time and do a great job. Our pool has always stayed clean and clear. I like that they send pictures to show that they have been at the house. read more

We've used Crystal Clear for over a decade - not the cheapest but definitely high quality and very prompt service. Their Service Tech Michael D. has been out on a couple of those service calls for us and his awesome work every time prompted me to write finally write this about CC pools. The guy knows his trade - from electrical and controls, to pumps and plumbing. Always a great attitude and looks for alternatives to a repair to choose the most cost effective approach we want to use. Best bang-for-the-buck is what I look for and CC Pools has delivered for us through the years. read more

George went above and beyond in serving our pool today. He came to fix a warranty claim, left to get a part came back and stayed after hours to make sure everything was up and running before the weekend. We are truly grateful. Thank you George! read more

The owners response to our post is laughable. They are not addressing the root issues and blaming the winter storm. The pump was broken well before the storm, we have been in continuous communication with this company for a year on all of the issues and deficiencies with this project. This response is typical of the poor service and misleading communication we received and further proof for prospective customers what it's like to be mistreated by this company. read more

These guys did a great job on our pool, the prior owners neglected it, it had turned into an green algae cesspool. After a week of cleaning and balancing, George and the crew got it in tip top condition and ready to swim in. Ryan is very receptive as well and answered all my questions before, during and after the maintenance. read more

Jeff and all the crew over at Crystal Clear have done an absolutely awesome job keeping my pool looking perfect. I definitely don't have your average size residential pool and this crew has fined tuned my maintenance schedules to always fit my needs and budget. Jeff has always gone that extra step that will keep me a loyal customer. read more

I called Crystal Clear Pools as my waterfall had a slow leak (water was flowing through and coming into the pool even though the valve was set to off). I suspected the valve was letting water through so called and asked them to check. On the first visit, they fixed the drain plug on my heater (which has zero to do with the waterfall). OK, called them again because the water persisted to leak through the waterfall. Same tech came back out and told me it was some egg timers that my system had (mind you egg timers turn my pump off so no water is flowing). Told him I didn't think that was the issue and he assured me it was. It wasn't. Called them back out and this time because I also noticed a leak on my filter. On third visit filter is still leaking water and I'm not sure if anything was done to the waterfall. Unfortunately just not a great experience and wouldn't recommend them. read more

Worst company ever. if you think are getting them don't! Full algae bloom in pool band multiple excuses. They we're good a couple years ago, but they will charge you for doing NOTHING and turn your pool terrible! There techs are very inexperience--you'd be much better off doing it yourself--I promise you'll know more than the tech they send out. Starting with if you know your pool shouldn't have blue green algae bloom--there techs said it was "normal"! read more

George was so incredibly helpful! My husband and I were very confused and frustrated about what to do with our suddenly green pool and George was so helpful, patiently answering our questions and pointing us in the right direction of how to start getting our pool back to blue! He definitely earned our future business and we're thankful! read more

Hector the pool guy is so professional and does an outstanding job. Thank you so much for all your hard work read more

Crystal Clear Pools & Spas - Pool Cleaners Near Me - Austin, Texas

We can't thank Crystal Clear Pools enough for the beautiful job they did on our new pool and spa. If you're looking to build a pool, call Crystal Clear. They finished the job ahead of schedule, all of their employees are super professional and courteous and there were no hidden costs. I can't say enough good things about them. read more

Crystal Clear Pools & Spas - Pool Cleaners Near Me - Austin, Texas

After some bad experiences with two dodgy pool companies, I finally stumbled upon Crystal Clear after following up on a NextDoor recommendation. I am very definitely glad I did! Now the expert Adolpho comes to clean my pool superbly well every week, everything is under control. I have never experienced so much as a minor chemical imbalance, let alone the periodic rampant algal outbreaks I experienced with my prior company. Cris and Cameron also ably fixed the electrical and system board problems with my Jandy pool controller, as well as replacing depleted sand and broken laterals in my pool filter. Everything in my pool runs beautifully these days, and the professionalism these guys show is tremendously refreshing after my prior maintenance nightmare. Hugely recommended. read more

Have been using Crystal Clear for years. Juan Carlos does an exceptional job taking care of our pool weekly. He spends a good amount of time making sure everything is cleaned properly and always communicates with us. When we had a concern about an area in the pool, he arrived almost immediately after we sent the email. Great service! read more

They've been cleaning my pool for over a year. Adolfo cleans it weekly and does an incredible job.

The ace Leak Detection Team (Connor and Nikko) from Crystal Clear came out in response to our request to find a suspected pool leak. They showed us we don't have a leak, and showed us how WE mere mortals can figure out for our own selves if we do have a leak later. They topped that off by showing us some things about our pool and spa plumbing that we sure as heck didn't know before, and gave us valuable advice for taking care of a couple of incipient problems before they became big issues. Love these guys! read more

Ryan trouble shooted through email at no cost to help solve our pump problem. Quick communication, respectful, and great customer service! Would highly recommend Crystal Clear Pools! They know about pools! read more

Crystal Clear did an exceptional job renovating my pool. Working with Brett & Johnnie was the best. They work well together and are very personable/down to earth (Brett was the salesman/Johnnie was the site foreman). What I love about this company is that they use their own employees to perform the work. They don't pick up day laborers from your local Home Depot and dump them on the job site. These are their actual employees who have done many unique jobs and place a high degree of quality on the work they perform. For that reason, Crystal Clear costs more money. They are not the cheapest in town. But you get what you pay for in this life and if you want the job done right the first time, go to them. Please feel free to contact me if you have any questions read more

Giving them a 1 star review for their horrible driver who doesn't know how to drive. He not only cut me off (which in the process crossed a solid white line) but apparently doesn't know how to use a blinker either. read more

It's been about 6 months since we've had our pool and we absolutely love it. It was a HUGE project that needed more than just normal planning. I spoke w/ numerous pool companies, but chose Jimmy and Crystal Clear Pools partly b/c of their quote, but mostly b/c of the good reviews and communication with me. This is a pool built on the side of the mountain that would need tons of concrete and steel. We set expectations about the process and the completion date and all were met. Everyone who sees our pool cannot believe how well it turned out. We are so happy and if Crystal Clear Pools can put this infinity pool on the side of the mountain, then I'm sure they can build your pool too. read more

Crystal Clear Pools & Spas - Pool Cleaners Near Me - Austin, Texas

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Adolfo with crystal clear services our pool. He always has a pleasant demeanor and is very courteous. He is great at accurately assessing any problem our pool is having and comes with a quick and reasonable solution. Adolfo is friendly and we get great customer service from him. read more

I would not recommend them. We recently bought a home with a pool and the prior owner had used Crystal Clear pools. Since we had some much going on with the move, we decided to keep using them. While they work, seemed to be fine, cleaning, a small repair. The amount that they charge was twice as much as other pool services. I also had a small repair that took them 4 days to come do, after they promised to come on early, but did not. I would not recommend them. read more

They came out and gave me an estimate and then never returned my calls after. I called the salesperson multiple times and zero response. It seems a waste of money and time to come give estimates if you aren't going to bother to do the work. read more

I highly recommend Adolfo with Crystal Clear Pools and Spas. Our pool always looks amazing thanks to his efforts.

I watched a member of the crystal clear team help a woman who was really struggling to get her broken down car full of kids off of a busy road. I do not have a pool but if I did any company that chooses people like that gentleman to represent them would be who i would want to do business with. read more

They were reliable and kept the pool up for the last 6 months. However, they felt entitled to bill $400-$550 in a single month! I gave a pass when it happened one month, but when it happened two months in a row I cancelled immediately. This is not just a reasonable premium for a great service... but usury level billing at 3 times the market rate. My equipment is all brand new so they don't have any excuse of our pool being a difficult or special case. They lost my trust, will not use again. read more

Our pool guy Adolfo keeps our pool crystalline and the water chemistry perfect - that's a real challenge since our pool is 3 pools flowing into each other with a waterfall and water fountains and surrounded by beautiful landscaping. With that comes acorns, leaves, and pollen all present significant challenges, but Adolfo always has our pool looking great for our residence. They really know what they are talking about and do what they say. Always responsive with any issue that arises. Just want to give a shout out to Adolfo and the crew for keeping our pool looking its best and keeping us up to date with our pool needs. read more

Cameron was amazing, after going through 2 other places he cleaned out a clog in 2 minutes, had everything up and running in 5 minutes and even gave me a lights camera action to take a video of the water flying through the air while he pumped the co2 through the lines!!! Awesome!!! read more

Cameron came out to do some warranty work for our pool lighting and couldn't have been nicer or more efficient. They didn't build our pool but pointed out some areas where our builder went the extra mile. Sounds like they are also one of only a few folks certified for Pebbletech products so they probably know what they're doing when it comes to resurfacing. read more

Our pool was green for the month of April under the care of Wet techs. I was told "Your pool is a difficult one, with the leaves and acid rain, it can't be kept clear." They tried everything, and charged for it all, but ultimately we had to terminate the relationship. Crystal Clear took over, visited daily, and within a week had it clear again. It's been clear ever since. Adolfo is polite, conscientious, and knows his craft backwards and forwards. I highly recommend him and Crystal Clear! read more

We called Crystal Clear to come out and repair the grout around our tile (much was mostly missing) and to clean the tile on our 30 year old in ground pool. Crystal Clear took care of our grout concern with a pliable calk like product that will expand and move with any changes to our deck. It took them a couple of tries to get the tile cleaned. Now, the new calk, tile and entire pool absolutely looks brand new. We also had Crystal Clear install us a real cool multi color light for the pool which is makes night swimming a lot of fun. Don't hesitate to call Chris and his crew to come out and take a look at your pool needs. An honest, dependable pool company. Mike & Teri H. read more

I have used Crystal Clear MANY MANY times over the past 5 years and they have ALWAYS been wonderful to deal with. Great work ethic, great customer service, great results and quck to respond to a pool owner's needs. EVERYONE there is a true superstar when it comes to pool service and repairs. read more

After weeks of struggling to locate a suction side air leak, Cameron came out and located/ fixed it with ease. I highly recommend Crystal Clear Pool and Spa for all of your Pool needs!! read more

We thought we had a slow leak in our pool and a neighbor highly recommended this company. They fixed his leak five years ago and he thought they were great. I contacted them to provide leak detection. I was frustrated initially because they would not return calls for me to order their service. The initial communication was very poor, but I pushed on because my neighbor spoke so highly of them. We finally booked the appointment after multiple calls. They came, detected where the slow leak. They circled the deck and drilled a small hole. I received a $600 invoice for the leak detection and $1,200 bid to have them do the work. No calls from them to explain what they found afterward. I just receivd an email with 2 invoices. I called and discussed the leak. I told thew will promptly pay the $600 (which I did). Then would call them back after discussing the repair work with my wife. We were already to hire them to complete the repair. I called and left a message. NO RETURN CALL. I then emailed the person who sent the invoice (Seth) and never heard from them. Considering what I already experienced when scheduling the leak detection, I stopped myself and thought..Why am I chasing this company to hire them? I am the customer. I had to chase them to hire for the leak detection and now I am chasing them to hire and complete the repair. What is the experience going to be like if I hire them to do the work and something goes wrong and need them to come back?? I already know the answer to that question, so reaching out to one of their competitors. This company obviously does not value their customers. read more

2 experiences with Crystal Clear Pools. 1. They did a sufficient job on a pump replacement in a rental home. For that I would have given 4 stars. 2. Following the first service, I hired them for long term maintenance for our house. They did a pitiful job on DE Filter service and routine cleaning. * First it took them over a month to get us started up. * They do not communicate with you through a service or repair. Specifically, we had a DE screen with a tear. They said the cost to replace all screens was beneficial over a single screen. I agreed and asked that they leave behind the old screens so that I would have spares in the future. * The old parts were not left behind. * The service manager (Gil) did not even reply to my inquiry about this. * The pool continued to fill with DE for 2+ more weeks. * Customer service will not reply to my inquiries about how to resolve. * Techs randomly show up at my house (I work from home so I was aware) without n notice. * The invoice was over the quoted price (and this was after 2 techs visited our home and knew what equipment we had) Based on the first experience with the rental home, I think these guys are technically capable. However, based on their lack of response and poor service I have moved on to another company. read more