Updated Review: CAC has helped to resolve all issues that were caused by USPS not delivering our…read morenew car title. I appreciate their help in fixing any problems that came up, and continue to be helpful. I would continue to recommend them for any new used car purchase! From the moment we stepped onto the lot, we were greeted with a genuine smile, and want to help us find the right car. We were on a tight budget, having just lost our Jeep in a car crash. We settled on a very reasonably priced Chevy Equinox after taking it for a drive. The purchase couldn't have gone any smoother. This family owned auto shop does everything right, and I would recommend them to anyone in Illinois, Indiana or Michigan. They had plenty of options for financing, and were eager to help. I usually loathe doing anything with buying vehicles, but this was the best experience I've ever had at a dealership. There was no pressure during the sale, and we drove away with a like-new used car for under our budget. If you are looking, please stop by CAC. They deserve your money.

Do NOT buy a car from this place!!! I bought a car from them after 45 days the engine needed to be…read morereplaced!!! They did NOTHING to help me in this situation!!! I had to replace the engine which was $4200!! The mechanic who put in the new engine informed me that the engine they had in the vehicle was a junkyard engine with broken pieces throughout!! Please please buy elsewhere they do NOT deserve your business!! I will also be contacting the Better Business Bureau about these crooks!! Merry Christmas to me!!!

I brought along the whole family and wife in hopes to get a dependable vehicle, and wound up…read moregetting much, much more. Please I urge you if you have never met a car salesman this is no sales guy. We didn't know what to expect he not only worked with us but was very patient and caring. The Nissan we got was great my wife and I loved it, was fully loaded and we drove off the same day, he even looked at the car we were in and told us exactly what was wrong with the engine (saving us thousands). TP had us smiling from start to finish, truly we gained a friend.

My throttle body was stuck open on my gmc van on a cross country drive. I knew it was an easy fix…read morebut got an earful of mansplaining at the gmc dealership across the street, who said they wouldn't be able to help me, would charge $150 just to look, and blah blah blah. I decided to stop in a Qualified Auto Service across the road and they listened to what I already knew was the problem, went outside right away, popped the hood and fixed the problem. Also didn't charge me a penny. Wish there were more kind repair professionals like these guys in the world. I'd take my car here if I lived in Elkhart. Five stars!

Glad I found this place!! I'm a Jeep owner and a fan but even before I bought my Jeep I had all my…read morework on my last vehicle done by them. They always did fast and reliable service. So of course I trust them with my Jeep service now. I've never been disappointed.

We took our son's jeep out there to get some work done. Told him exactly what we wanted and…read moreevidently what they sold us didn't come with what we wanted and couldn't figure out why they bought something that we didn't really order. Then the original problem was for a big squeak coming out of the truck never really did fix that. I had to wait two weeks to bring it back into fix the light And then they said they had to order it which should've been taken care of when we told him it wasn't right the way to begin with. It just seems to be a big deal with them. They get the car in early in the morning and they call you at the last possible minute to come and get it And in my opinion that is just not the way to do business do I recommend them I can't they didn't do us right and I'm assuming if they didn't do us right they're doing somebody else not right either

I had a coupon directly from Eby for "The Works" oil change for $49.95, they charged me $110. They…read moresaid my vehicle uses a different oil. They had my car from 8 a.m. until when they called at 5:20 p,m, they never called to tell me about the difference in price. I have also used the same coupon, for the same vehicle, and didn't have a problem.

The service staff at EBY has always been knowledgeable and friendly. Today I was Experiencing a…read morenoise in the front of my truck. Zach the technician said my 4x4 hubs were not disengaging. He immediately repaired the problem, serviced the truck, and got me on my way. I need My truck to earn a living and the service staff at EBY keep me rolling. If you drive a Ford you need EBY. 11/13 I just Had my truck serviced. I asked Ryan to check my belts and batteries as I was Having electrical issues. Belts OK batts not good. It is a relief to know that EBY employ professional technicians that take pride in their work and try to catch issues BEFORE they become a problem. Thank My tires were slipping in the snow and ice, my oil needed changing, a headlight was out, light on the dash said I had a problem with my exhaust system, and I was out of windshield washer fluid. Ernesto and Damon jumped onto my repairs and found my brakes were worn and my front right drive hub was seized in gear--no wonder my mileage was declining. All was repaired and tires replaced. My next service is FREE and I get $200 off the price of my tires. Thank you, gentlemen. 05/04/23 Thank you gentleman! Each time I come In for a service yall treat me like royalty. My truck needs are attended to and I can Partake in the best GIANT coffee machine I have Seen and fresh popcorn is almost always available. The staff is friendly and helpful. Troy the service manager solves any problems before they occur. I repeat--Thank you, gentlemen! 07/07/23 My oil pan was dripping and blowing oil underneath my truck--a DOT no no. I worked With the service Dept to find a time that they could perform the repairs to my oil pan. I was Told it would take 2-3 days and I needed Transportation. EBY arranged with Enterprise rental for a car at a discounted rate on Wednesday. Today is Friday and my truck is finished! EBY service always steps up to give excellent service and the staff is friendly and courteous. The sales department makes you happy but the Service department keeps you on the road.

Got a great car from Howard's at a great price, and the staff was amazing. Loved that it was all…read morewomen salespeople.

Drove 90 minutes to check out a car. It was low priced so we knew it wasn't perfect. It was…read moreimmediately apparent that the car had issues as soon as we turned the steering wheel. Drove it to a service shop for an estimate. We were told it would be over $1000 to repair it. Drove it back to Howard's and the nice lady working there told us her mechanic had checked it out and said it was fine. Well, he must have been deaf not to hear that noise. Makes you wonder what else he thought was "ok". I'm all about helping small businesses out. But, I really feel like she wasted our time. I wish she had told us the day before about the issue. Be honest with your customers.