I made an appointment with Nail Pro for a full set of nails. I had in mind an acrylic dip. I showed…read moreup on time. One of the owners sent me down and immediately began to add tips because he said my nails were too short for an acrylic dip. I decided on an oval shape for the tips. When that part was done, he told me he had customers waiting and passed me onto his wife to complete the polish. I chose a neutral cat eye. I noticed she wasn't applying the polish all the way down to my cuticle. I looked to my right and saw another customer with her fingers in a bowl of cuticle softener. Then I realized they hadn't touched my cuticles prior to these steps. No softening, no trimming, no pushing back. Just simply applying tips and polish. We were beyond that point, so I didn't say anything , and I had just hoped my nails would look pretty. I could tell when she started working in the magnet over the Kat eye that it wasn't what I had had before, but I'm not the expert, so I just watched. Their English wasn't good, so having a conversation wasn't really an option. The charge for what I had done was $70. I hadn't had a manicure in years, so I figured that was the going rate. I was wrong! I left and went home. I wasn't happy with my new nails at all. Husband and friends told me I should go back and have them at least take the polish off and redo it since there was such a gap between it and my cuticles. Looked like I had a week old manicure already. I was very specific when I said I needed the manicure to last 2 to 3 weeks. I called the next morning and told them I wasn't happy and asked if I could come back in, and I was happy they could see me at 12:30 that day. I chose a red polish this time since the cat eye was off. Patrons should know that getting your nails done at this salon doesn't mean they will soak your cuticles, trim them, push them back, and then prepare the nails for whatever you specify. All that is an extra cost, and you have to ask for it. I've never had a manicure where that wasn't part of the process. Patrons should also know that if you want a shape other than how the tips come, that is also an extra cost. What other salons give you for a nice manicure, including all the previous things, for a reasonable set price, you will pay extra at Nail Pro. The owners are nice, though, and they did let me come back for another polish, so I gave them two stars.

Only giving 2 stars because Krystal does a good job. I made an appointment for 1pm last Friday…read more Upon arriving, i was greeted by a male who started doing my nails. I asked for a pink to white ombré and told me I'd have to make an appt with Krystal to do something like that. When i told him i did make an appointment, he immediately started speaking to another woman (Lynn, i believe) who insisted that i didn't ask for Krystal to do my nails in the first place. Which is completely wrong because she is the ONLY person I like to do my nails. I've been seeing her for the past year, and when i called the first thing out of my mouth was, "I'd like to make an appointment with Krystal for a fill-in". The man doing my nails says, since you didn't ask for Krystal, I'll just do your nails and then she can do them next time, K?? So... I'm like okay... since he's saying she's too busy to get to me. Not even 5 minutes into my fill in, here comes in another woman who is immediately sat with Krystal saying she had an appointment with her. Terrible all the way around. My nails also look terrible. I will post pics of nails, that were only done 6 days ago. I've been a good customer at this place, always patient, always kind, flexible, and tip very well. I'm disappointed in the way i was treated, and the service i received. I won't be returning.