1. Post Ranch Inn

    1. Post Ranch Inn

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    Big Sur, CA

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    Post Ranch Inn

    4.3 (362 reviews)
    Ultra High-EndHotels, Day Spas, New American
    Open Open 24 hours

    By appointment only

    Post Ranch Inn Photos

    POST RANCH INN ATMOSPHERE

    What's the vibe?
    Quiet
    Romantic
    Intimate
    Upscale

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    Recommended Reviews - Post Ranch Inn

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    Reviews With Photos

    View from the back patio of the South Coast House
    Shawn L.

    One for the books! Came here with my sister and my mom for 4 days. We stayed at the South Coast House which is their private house away from everything. My sister and I have loud laughs and we stay up late so it was perfect. The property is gated and your car is parked in the driveway so you don't have to go to the Valet to get it. There are trails that take you to the main areas so you can walk or have a driver come get you. Breakfast is complimentary and we had it delivered to the house every morning, The breakfast was good, lots to choose from and it was just the right portion. They had a yummy coconut and Turmeric smoothie that I got every morning. There are 3 pools and for sure 2 of them are open 24/7. We did use the pool during the day and night. We dined at Sierra Mar for lunch and dinner. The mushroom flat bread they have for lunch.. get it, It's so good. Everything was amazing, from the view to the food. The staff at Post Ranch Inn are great. Shout out to Juan, who is one of the drivers. He was super personable, funny and had the best energy. We were always excited to get him as the driver. Post Ranch Inn is a special place and I hope to return. The property is so beautiful and there's a reason why this is a 3 Key Michelin property.

    Wet rag #2 with some chemical--later told it is bleach. Somewhat dried at this point in time (right before we left PRI)
    Xde L.

    TLDR: Tim Lee, the general manager of Post Ranch Inn, handled a serious issue with alarming unprofessionalism. Instead of taking accountability for his team's clear mistakes, he deflected blame, minimized my concerns, and even laughed while I was explaining the damage done to my property. His lack of leadership and failure to train staff to handle guest issues is unacceptable. The insurance adjuster, Steve Stanfield--who also owns Westlake Risk, the resort's insurance provider--was equally dismissive. Neither PRI nor their insurance company is BBB accredited. Post Ranch Inn was my dream location for a future wedding due to their intimate wedding ceremonies. When my birthday and our ten-year anniversary aligned in April 2025, it felt like the perfect occasion to celebrate--and preview the resort as a potential wedding venue. My fiancé booked the Coast House. We even paid extra for a potential upgrade and a bottle of champagne. We arrived early and were greeted warmly by the valet and front desk. It felt magical--at first. RED FLAG #1: No Mention of the Upgrade Despite paying for an upgrade, the receptionist never acknowledged it or offered options until I brought it up. RED FLAG #2: Misleading Photos The pristine photos online hide the truth: neglected landscaping, dead shrubs, and patchy areas that are clearly not meant to be photographed. Not only in the meditation pool, but also at Sierra Mar. Our room had cobwebs... Dinner with a sunset view was next. The ambiance of the Michelin guide restaurant was disappointing. I was definitely overdressed; the attire is casual. The sample menu didn't match what was available. We were warned, but I did not think it would deviate so much. We changed our meal and ordered the guinea hen and porkchop. The guinea hen was dry, and while I appreciated the ssamjang in the pork dish, the kimchi was Americanized. We returned to our room... and that's when everything changed. The Incident I had brought five dresses--three Retrofête, one Alice & Olivia, and one Fleur du Mal--all brand new, recently tailored, and never worn. I chose a sequin dress for dinner and left the others neatly placed on a chair near the bathtub. When we came back, two wet, dirty rags--the kind used by cleaning staff--were sitting on top of my new dresses. My toiletry bag was also soaked. I immediately texted the staff--no response. My fiancé went to the front desk. Eventually, the receptionist texted instructions. I followed them. The lighting in the room was poor (especially difficult for someone with vision issues), so I placed the dress in my garment bag for a specialist to inspect later. The staff seemed unsure of how to handle the situation. Just vague instructions and no resolution. They refunded the stay, and we left the property at 11 PM that night--on my birthday and anniversary. Specialist Confirms Damage My specialist--trusted by high-end clients and A-list celebrities--found stains, white specks, and a lingering odor that indicated microbial growth from the damp rags. She noted the dresses had been compromised. She offered to speak to the resort on my behalf. They refused. Tim Lee's Response: Condescending and Dismissive; Unprofessional. Tim Lee, the General Manager of PRI, called me with D.J., the Director of Guest Relations. I was placed on speakerphone. I thanked Tim for the letter he wrote and was kind at first. But once his tone was condescending, my approach changed immediately. Tim laughed. He said I could "keep the rags forever"--a sarcastic and completely tone-deaf remark. There was zero ownership of what happened. No apology for the untrained staff. No acknowledgment of how damaging this was for me. Just smug, corporate indifference. He passed me off to their insurance company--Westlake Risk. Steve Stanfield, the owner and adjuster at Westlake Risk (also not BBB accredited), was worse. From the start, he suggested I was trying to commit insurance fraud. He constantly twisted the facts of what happened, despite not being present and not understanding fabric care. When I sent a report from the specialist, he asked if the white specks were bleach. No one had mentioned bleach before. That comment exposed what might've really caused the damage. The Resolution? They offered $150 for dry cleaning--on a dress valued over $800. But if the damage is from bleach or microbial contamination, dry cleaning won't fix it. They wanted me to ship the dress to them. I refused. Given how they treated me throughout, I wasn't about to trust them with an expensive piece. I suggested sending a qualified evaluator to my location instead--they declined. Reality of this: A room costs ~$3,000 per night. The dress ruined is ~$820 My rent in Larchmont Village ~$2.2k per month My dresses aren't just outfits. They are part of how I celebrate and express myself. And I promise you--I deliver. Every. Single. Time. And Post Ranch Inn failed to deliver.

    Our room
    Stephanie L.

    Post Ranch Inn is: - incredibly romantic - breathtakingly beautiful - a hidden haven - the perfect place for relaxation For my full review, check out my blog post on my site. It's dripping in saccharine descriptions of the lovely feel of the place. For a more practical description see other reviews but this place is truly one of the magical hotels in the world.

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    Page 3 of 10

    Ask the Community - Post Ranch Inn

    Is it dog friendly?

    No, unless is a service dog.

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    Review Highlights - Post Ranch Inn

    We also ate dinner at the Sierra Mar restaurant, which, while it was expensive as well, was incredibly worth it.

    Mentioned in 60 reviews

    Read more highlights

    The Spa Alila - Couples Massage

    The Spa Alila

    3.8(10 reviews)
    0.4 mi
    $$$

    This time came for a facial and it did not disappoint. All the other things I mentioned last time…read morestill hold true (The spa reception is small and has a small seating area with coffee table books of the surrounding area (eg: carmel, big sur, etc). There's tea, water, some light snacks like trail mix and dried fruit. There is a sauna, though it's outside on the deck / veranda area which overlooks the incredible big sur scenery and ventana pool. You are advised to come in the hotel room robe so there's no changing room in the spa area itself.) Jody gave the best 80 minute facial I've ever had (and I've had many!). The room is situated on the second floor and faces the forest, ocean and as I was there at 3:15pm, a gorgeous afternoon view. Jody provided just the right amount of engagement, sharing a little about the product, asked whether I wanted extractions, etc but mostly let the products and hands do the work. It was serene. I fell dozed off a few times, it was utter relaxation. I left with my skin glowing and plump (full of hydration). It's pricey, but so worth it as we all need to treat ourselves once in a while!

    If you're not staying at the resort, I would really second guess coming here for a spa day. It's…read morenot what I expected when I thought of being able to use their "amenities" which were included in the $100 day passes. It's not really set up as a spa which was highly disappointing considering my husband and my massages + day passes were about $1000. I've spent less at highly rated resort spas that had better amenities and felt way more worth it. There is only 2 poorly lit, small bathrooms in the spa (no actual separate locker room area or space where you can get ready) or even regular showers. Upon check in we were shown to the tiny bathroom/locker area where we were given 2 robes and sandals. I was so confused because I have never been to a spa that didn't offer an actual separate proper locker area/changing area. I asked if they had showers because I was getting worried that they only had outdoor showers available (which is almost the case). Finally after asking for the third time, the receptionist pointed out that there is a double shower in the second poorly lit bathroom right outside the quiet/waiting room. I feel like everything was just so close together and really lacks privacy. Even though I didn't mind the double showers, it would've been nice to be able to have a separate showers and a space to get ready with proper lighting and amenities besides a small steamy bathroom. I really suggest they start mentioning to people when trying to book as this wasn't really clear to us or mentioned before hand. Had I known, I probably would've thought to go somewhere else for a spa day. The massages were definitely great though, the outdoor space was beautiful but the lack of amenities just left a bad taste in my mouth. Didn't expect that coming from this resort. On the bright side, the weather was beautiful and we were actually able to enjoy the pool and view. The pool food was absolute garbage and over priced. Paid $24 for a handful of arugula and 3 pieces of watermelon and feta. If you're looking for a nice spa day and you're not staying at this resort, I wouldn't really recommend. Sadly, I've definitely have felt more pampered at a regular chain spa than here.

    Photos
    The Spa Alila
    The Spa Alila - Alilia Spa

    Alilia Spa

    The Spa Alila - Forest Massage

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    Forest Massage

    Post Ranch Inn - hotels - Updated September 2026

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