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    Post Ranch Inn

    4.3 (361 reviews)
    Ultra High-EndHotels, Day Spas, New American
    Open Open 24 hours

    By appointment only

    Services - Post Ranch Inn

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    Post Ranch Inn Photos

    POST RANCH INN ATMOSPHERE

    What's the vibe?
    Romantic
    Intimate
    Upscale
    Classy

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    Recommended Reviews - Post Ranch Inn

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    Reviews With Photos

    View from the back patio of the South Coast House
    Shawn L.

    One for the books! Came here with my sister and my mom for 4 days. We stayed at the South Coast House which is their private house away from everything. My sister and I have loud laughs and we stay up late so it was perfect. The property is gated and your car is parked in the driveway so you don't have to go to the Valet to get it. There are trails that take you to the main areas so you can walk or have a driver come get you. Breakfast is complimentary and we had it delivered to the house every morning, The breakfast was good, lots to choose from and it was just the right portion. They had a yummy coconut and Turmeric smoothie that I got every morning. There are 3 pools and for sure 2 of them are open 24/7. We did use the pool during the day and night. We dined at Sierra Mar for lunch and dinner. The mushroom flat bread they have for lunch.. get it, It's so good. Everything was amazing, from the view to the food. The staff at Post Ranch Inn are great. Shout out to Juan, who is one of the drivers. He was super personable, funny and had the best energy. We were always excited to get him as the driver. Post Ranch Inn is a special place and I hope to return. The property is so beautiful and there's a reason why this is a 3 Key Michelin property.

    Wet rag #2 with some chemical--later told it is bleach. Somewhat dried at this point in time (right before we left PRI)
    Xde L.

    TLDR: Tim Lee, the general manager of Post Ranch Inn, handled a serious issue with alarming unprofessionalism. Instead of taking accountability for his team's clear mistakes, he deflected blame, minimized my concerns, and even laughed while I was explaining the damage done to my property. His lack of leadership and failure to train staff to handle guest issues is unacceptable. The insurance adjuster, Steve Stanfield--who also owns Westlake Risk, the resort's insurance provider--was equally dismissive. Neither PRI nor their insurance company is BBB accredited. Post Ranch Inn was my dream location for a future wedding due to their intimate wedding ceremonies. When my birthday and our ten-year anniversary aligned in April 2025, it felt like the perfect occasion to celebrate--and preview the resort as a potential wedding venue. My fiancé booked the Coast House. We even paid extra for a potential upgrade and a bottle of champagne. We arrived early and were greeted warmly by the valet and front desk. It felt magical--at first. RED FLAG #1: No Mention of the Upgrade Despite paying for an upgrade, the receptionist never acknowledged it or offered options until I brought it up. RED FLAG #2: Misleading Photos The pristine photos online hide the truth: neglected landscaping, dead shrubs, and patchy areas that are clearly not meant to be photographed. Not only in the meditation pool, but also at Sierra Mar. Our room had cobwebs... Dinner with a sunset view was next. The ambiance of the Michelin guide restaurant was disappointing. I was definitely overdressed; the attire is casual. The sample menu didn't match what was available. We were warned, but I did not think it would deviate so much. We changed our meal and ordered the guinea hen and porkchop. The guinea hen was dry, and while I appreciated the ssamjang in the pork dish, the kimchi was Americanized. We returned to our room... and that's when everything changed. The Incident I had brought five dresses--three Retrofête, one Alice & Olivia, and one Fleur du Mal--all brand new, recently tailored, and never worn. I chose a sequin dress for dinner and left the others neatly placed on a chair near the bathtub. When we came back, two wet, dirty rags--the kind used by cleaning staff--were sitting on top of my new dresses. My toiletry bag was also soaked. I immediately texted the staff--no response. My fiancé went to the front desk. Eventually, the receptionist texted instructions. I followed them. The lighting in the room was poor (especially difficult for someone with vision issues), so I placed the dress in my garment bag for a specialist to inspect later. The staff seemed unsure of how to handle the situation. Just vague instructions and no resolution. They refunded the stay, and we left the property at 11 PM that night--on my birthday and anniversary. Specialist Confirms Damage My specialist--trusted by high-end clients and A-list celebrities--found stains, white specks, and a lingering odor that indicated microbial growth from the damp rags. She noted the dresses had been compromised. She offered to speak to the resort on my behalf. They refused. Tim Lee's Response: Condescending and Dismissive; Unprofessional. Tim Lee, the General Manager of PRI, called me with D.J., the Director of Guest Relations. I was placed on speakerphone. I thanked Tim for the letter he wrote and was kind at first. But once his tone was condescending, my approach changed immediately. Tim laughed. He said I could "keep the rags forever"--a sarcastic and completely tone-deaf remark. There was zero ownership of what happened. No apology for the untrained staff. No acknowledgment of how damaging this was for me. Just smug, corporate indifference. He passed me off to their insurance company--Westlake Risk. Steve Stanfield, the owner and adjuster at Westlake Risk (also not BBB accredited), was worse. From the start, he suggested I was trying to commit insurance fraud. He constantly twisted the facts of what happened, despite not being present and not understanding fabric care. When I sent a report from the specialist, he asked if the white specks were bleach. No one had mentioned bleach before. That comment exposed what might've really caused the damage. The Resolution? They offered $150 for dry cleaning--on a dress valued over $800. But if the damage is from bleach or microbial contamination, dry cleaning won't fix it. They wanted me to ship the dress to them. I refused. Given how they treated me throughout, I wasn't about to trust them with an expensive piece. I suggested sending a qualified evaluator to my location instead--they declined. Reality of this: A room costs ~$3,000 per night. The dress ruined is ~$820 My rent in Larchmont Village ~$2.2k per month My dresses aren't just outfits. They are part of how I celebrate and express myself. And I promise you--I deliver. Every. Single. Time. And Post Ranch Inn failed to deliver.

    Our room

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    4 years ago

    Beautiful place , food over priced and was just ok for 900$ for 4 , service was good , but don't take a child they freaked out lol

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    3 years ago

    The property is gorgeous The food is exquisite. The employees are happy and helpful. Post Ranch is Heaven on Earth

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    Page 2 of 10

    Ask the Community - Post Ranch Inn

    Is it dog friendly?

    No, unless is a service dog.

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    Review Highlights - Post Ranch Inn

    We also ate dinner at the Sierra Mar restaurant, which, while it was expensive as well, was incredibly worth it.

    Mentioned in 60 reviews

    Read more highlights

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    Alila Ventana Big Sur - Eggplant Carpaccio

    Alila Ventana Big Sur

    4.1(81 reviews)
    0.6 mi
    $$$$

    I spent three nights here with my husband and our small dog and we had an absolutely lovely time…read more We were greeted warmly and taken to the lobby via cart where we were checked in very privately and all of the amenities were explained to us. Our room was well appointed with a comfy bed and fireplace as well as a place for us to work. The bathroom was nice with a large tub for soaking and we had a private hot tub on our deck that we made very good use of. All of the food, whether it was room service or happy hour plates or meals at the restaurants (with the single exception of the Big Sur Smokehouse which was terrible and I do not recommend) was very good. As a matter of fact, I would say that the culinary experiences here were some of our best experiences overall, and that is saying a lot considering the level of customer service you receive at this establishment. We also hiked the trails with our small dog but unfortunately as much as they advise this is a dog friendly place, dogs are not allowed in the pool or soaking areas and you cannot leave them in the room, so by bringing our dog we did miss out on use of the pools and some of the other amenities. We were able to dine at the dog friendly restaurants though and again the food was delicious. Overall, this was definitely a five-star stay from the amazing service and accommodations to the delicious food to the ability to appreciate being surrounded by nature. We spent a lot of time relaxing in in our hammock or our hot tub, as well as snuggling in front of the fireplace. enjoying each other's company. This is the perfect location if you are looking to relax and unwind and was very romantic for us. We are planning another stay here soon and I am very much looking forward to it.

    My daughter and I stayed at Alila for 2 nights. We had our room upgraded…read more The room was very comfortable. The fridge was stocked with snacks and drinks. There was a Nespresso coffee machine and hot water pot for tea. The room was maintained well. Turndown service replaced used towels and included pillow gifts. The towels were soft and absorbent. The bed was comfortable. The fireplace included bags with wood for easy starting. It was quiet and the scent was soothing. We took the foragers cocktail activity. Karen was very energetic and cute. We started muddling strawberries then mixed them with bitters and shook up a cocktail. We then took our drinks into the garden and Karen told us which plants were what. After we collected some herbs we went back and made our own bitters. They suggested some combinations. We chose nettles, orange peel and vanilla bean. We both had deep tissue massages. They were done in a cabana overlooking the hills. It was peaceful and relaxing. We ate our dinners and breakfasts at the restruant Sur.

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    Alila Ventana Big Sur - Pizza - high recommended

    Pizza - high recommended

    Alila Ventana Big Sur - Mango sorbet, chips and guacamole

    Mango sorbet, chips and guacamole

    Alila Ventana Big Sur - Assorted pastries and butter

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    Assorted pastries and butter

    Ventana Big Sur, An Alila Resort - Hiking the grounds March 2024

    Ventana Big Sur, An Alila Resort

    3.9(151 reviews)
    0.4 mi

    We had a three night stay to celebrate our birthdays and wedding anniversary. We were late in…read morearriving - it was dark and couldn't see anything beyond our deck - but they were ready for us. A nice surprise waiting in our room: chocolate covered strawberries and a bottle of champagne, a nice way to start things off. We explored the Japanese hot pools. They have separate men and women pools with one in the middle if you want to meet and look at the sky together. Very romantic and the water temperature was just right. It was wonderful to wake up the next morning and have a perfect view of the ocean from our room. We had breakfast, we walked around the grounds for a little hike, back to our room to hang out. Lunch, more walking, dinner. Rinse and repeat. Spent one afternoon carving a pumpkin we picked up along the way. The staff were professional and friendly, kept our room stocked with bath salts, coffee pods and a bottle of water on the nightstand when they turn down the bed. Gorgeous views, awesome weather. It is a great place to unwind and just be.

    1 star. Rodent in our room. Terrible resolution…read more Food, spa, and location were all great. But there was a live rodent in our room on night one of my husband's 40th birthday trip. It scampered into a hole in the wall. Staff tried to stuff a rag in it before moving us to a closet-sized "unsaleable" room, a third the size of our suite. Compensation for a thousands-per-night booking gone wrong? A slight room upgrade for one night, a comped activity, and $150 (which didn't even cover the resort fee). When we followed up through our third-party booking, Ventana told them we'd already been compensated. For a rodent, two room changes, and a ruined special occasion. Nice property. Awful management. If something goes wrong, don't expect them to make it right.

    Photos
    Ventana Big Sur, An Alila Resort - Hiking the grounds March 2024

    Hiking the grounds March 2024

    Ventana Big Sur, An Alila Resort - Big Sur Suite

    Big Sur Suite

    Ventana Big Sur, An Alila Resort - Big Sur Suite: King sized bed

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    Big Sur Suite: King sized bed

    Glen Oaks Big Sur - Well stocked kitchen area

    Glen Oaks Big Sur

    4.2(342 reviews)
    2.9 mi
    $$$

    I truly believe this is one of the most special places to stay in Big Sur. There's a certain…read morefeeling you get when everything is just right--and the little Sur (room N) delivered the perfect setting - peacefulness, romance, and nature. The location of the cabin is right off the creek of their property. Also It had rained the day before, so a small waterfall was flowing directly across from our place. That evening we sat by the fire, roasting marshmallows and sipping champagne while listening to the water and looking up at the redwood trees. It was just so magical. One detail I especially loved was the heated bathroom floors--such a cozy surprise and something I'm definitely not used to! The entire cabin was spotless and beautifully maintained. I'm very particular about cleanliness in hotels so I brought my mattress vacuum cleaner to inspect--the bed and pillows were not dusty, which gave me a peace of mind. Overall, our stay was perfectly the way I want to remember this trip. If I had stayed somewhere else, I don't think I would have had a great of an experience in Big Sur. Ambience and the aesthetics of the property grounds is important to me and it checked off all the boxes. April turned out to be the perfect time to visit: sunny, peaceful, and more affordable than peak season. I loved everything about this stay and we're already planning to come back. Recommendations: the pillows are goose down so it doesn't work for neck support. Bring a pillow you like from home if you have neck issues. Also, in Little Sur, your bed is underneath a window. Turn the blinds upwards so you don't wake up to the light in your eyes:)

    Beautiful hotel. You get your own cozy little room depending on what you book. Hotel was very…read moreclean, which to me is the first and most important thing. Smelled good, sheets and bathroom were all spotless. It's very quiet, the ambiance is super romantic and relaxed. Rooms are quite pricey, but so is everything else around there. Staff were friendly. They also let you walk around some of the property in the back which is very nice.

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    Glen Oaks Big Sur - Memories made

    Memories made

    Glen Oaks Big Sur - Comfy robe always a win!

    Comfy robe always a win!

    Glen Oaks Big Sur

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    Big Sur River Inn - Bedroom

    Big Sur River Inn

    3.0(554 reviews)
    3.5 mi
    $$

    This place is one of the prettiest places I have stayed overnight. If you are looking for peace and…read moretranquility, this is the spot. Getting up in the morning and walking down to the shallow river with your complimentary room coffee is Heaven. Then sitting on the provided river chairs and listening to the running creek is so relaxing. The staff is nice. Most of the staff have been working here for many years. I have read some negative comments about the cost of the rooms. Yes, the rooms at a little over $800 a night may be high, but remember this Motel is in a unique location of #Big Sur and I don't know of any other motels in Big Sur that can offer a river view just steps away from the water. So for me this was worth every penny. If you are wanting to explore the Big Sur area and spend time away from this Motel resort than you may want to use a budget motel. This motel was designed for rest and relaxation. The pool on site is a plus. The rooms don't have a microwave, fridge, or kitchen, so you will have to pack sandwiches and snacks in a cooler. Otherwise, the restaurant food is good and the general store next to it also sells deli style food, pizzas, hot sandwiches, and wraps. Oh, and the burritos are big enough to feed two. I highly recommend this place for a special occasion or for a wonderful memory to look back on.

    For the restaurant: The food was incredibly bland and overpriced. We ordered a (very dry)…read moreunseasoned chicken sandwich, another unseasoned beef burger, and pasta. We requested a little parmesan for the pasta and they told us it'd be $6... Then after paying, the waiter shoved the tip screen in my face, which surprised me because it was not my credit card, but my dads. He took my surprise as hesitation to tip so made an annoyed face. It was super uncomfortable and forceful but whatever still tipped 20%. I hope they train their staff better. Maybe consider not charging for every little thing. Sitting out in the chairs, almost made up for how underwhelming and weird it was in there

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    Big Sur River Inn
    Big Sur River Inn - Interior living room

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    Big Sur River Inn - View from porch

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    Post Ranch Inn - hotels - Updated July 2026

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