I've been a client of this amazing veterinarian practice for more than a decade. Always fair,…read moreinformative, and progressive. I've had both young and old dogs and cats under their care and continue to bring my pets here over anywhere else.

what started off as a great vet care service is now completely worthless! I definitely would not…read morerecommend going to this veterinary service anymore I used to recommend it to everyone I knew. not only once but twice did we need care and advice and I can't even return a phone call. definitely will not go back and would not recommend at all. best to go to a full veterinary Care service, I would rather drive a distance than to use them again

I brought my daughters cat here while she was on vacation. The attending vet was excellent as were…read morethe Vet Techs. Highly recommended

First time visit here with an older dog. The staff was unwelcoming and greeted my family with a…read moreguilt trip to push him to get surgery. Once we explained that we think he was too old to go under for surgery they continued to push the surgery agenda. They were dismissive about the prevent care we were taking for our dog and pushed for their agenda. Both doctor and tech staff were uncaring and expectant for us to payout thousands of dollars without caring about the cost. The environment was uncomfortable if you question any of their suggested innervations. While I don't doubt their qualifications I don't think they have a firm grasp on reality and ordinary people means in trying to help their animals.

The absolute best vet around, my pets will never go anywhere else! They treat my fur babies like…read moretheir own. If you are looking for a vet, look no further! They have amazing customer service and truly love what they do!

I wish this place was accepting new patients, because they are extremely caring. I reached out…read moreregarding my dog who hurt her paw because they are right around the corner and have great reviews. Although they were booked with surgeries, they tried to squeeze her in between them. Even though they weren't able to, they recommended a couple of places and they followed up with calls to see if I was able to get her care. Very thoughtful!

Overpriced one veterinarian and she didn't even diagnose my cat right. She has a large payroll too…read moremany people employed. Overkill making you think they're doing a lot for your animal would never go there again

Do not bring your pets to them! Old dying dog brought to appointment told to put him to sleep. Even…read morethough he is content 99 percent of the time and in no distress. Wanted meds to keep him comfortable so he could die in his own bed. Oh no we didn't feel ok giving you prescriptions. You should put him to sleep. Acted like I was med seeking ! Why can't dogs die home in their beds? People can be in hospice why not dogs ? Receptionist said well people should be euthanized too. WTH?

I've been going to the Sturbridge Vet Hospital for about 35 years now. Even having moved to…read moreWorcester 23 years ago I still continue to use this vet service. The staff there are always friendly and helpful and are a pleasure to work with. The tech who normally trims my Simon's nails is absolutely fantastic!!! (Sorry, I'm so bad with remembering names) Dr Fred is exceptional at what he does and I will always be forever grateful for the care he's shown all of my animals over the years. Dr Fred is a true angel!

This place is terrible. Bring your pet elsewhere. 11:00am…read moreappointment it's now 11:35am, staff is unorganized, unhelpful, and rude. One vet on, and in case of an emergency with another animal like today make sure to have a whole day empty for the time your going to waste in the parking lot. No updates, every time you call in to the office the staff can't even remember who you are and the name of your pet. All they care about is taking your money, all my dog needed was a prescription for allergies that he's has used in the past. Will drive 30 minutes for better service.

I've been bringing my pets to Putnam Veterinary for about 10 years. Overall, I've had a pretty good…read moreexperience, especially in the earlier years when it was a smaller practice run primarily by Dr. DeLong. Back then, the care felt much more personalized and relationship-driven. As the practice has grown, unfortunately, that personal touch has diminished, and visits now feel more transactional. That said, the vets and staff are generally competent and friendly. However, my most recent visit left me feeling quite frustrated. The exam itself cost $100 -- a bit on the high side, but something I was willing to tolerate for quality care. What really upset me was the cost of the prescribed medication: 15 pills priced at $80. Out of curiosity, I looked it up online and found the exact same prescription, in the same dosage, available on Chewy for just $20. When I called to ask about the price difference, I was given an explanation about "economies of scale," which frankly doesn't hold up -- not at that level of markup. A 400% price increase over a reputable online retailer is excessive by any standard. While I still value the veterinary services and will continue to bring my pets here for medical care, I will no longer purchase medications directly from the clinic. It's unfortunate, because I would have gladly paid a reasonable premium for the convenience and to support the practice -- but this level of price inflation is simply not justifiable. I hope they reconsider their pricing structure in the future. Until then, I recommend getting prescriptions filled elsewhere.

Very pleasant for the process of getting my cat neutered because he needed a few different things…read moredone. The people there are so nice and very knowledgeable too!

This used to be a great Veterinary Clinic but the new staff is unprofessional, clearly just looking…read moreto pass time and inattentive. If you are lucky to get an experienced staff member it won't be terrible, but over all the assistants are unprofessional. I had back to back appointments. They were late to the first appointment, took a long time to complete it. My dog was taken out of the room for a long time for a seemingly basic check up. When I came back for my next appointment that they scheduled back to back they said I was late and had to reschedule. No humanity, no care for the animals just someone on their phone never looking up telling me too bad. This used to be a good place but it just has fallen because of their hires. Clearly their better staff went elsewhere.

i have been taking my pets here for many years. The staff at the desk are always kind and helpful…read more I was late for my appointment by 15 minutes. The veterinarian would not allow our visit. i have never been told that the policy existed. I would not have let my 13 year old 6 lb.Yorkie take care of business outside had I known. He was due for shots and has been having some health issues that I had questions about. The examine rooms appeared empty. I would NOT recommend Hillside to anyone. I usually am on time and often have to wait. ONE TIME I SHOW UP LATE AND IM REFUSED service. THAT Veterinarian needs to be tolerant of humans. BRING YOUR BUSINESS ELSEWHERE.!

The assistant on the phone was friendly and open about the preparations needed to have my cat…read moreneutered. The red flag only appeared when asking for a cost estimate or ballpark figure should things go smoothly. We went back and forth for several minutes and was eventually put on hold. When she returned, she only gave me the introductory visit of $84. I can't patronize a business that has such a blatant lack of financial transparency.

Took the boys for their first visit to Douglas Animal Hospital. From the moment we walked in, I…read morefelt so welcomed and comfortable. Our little Domino sometimes gets car sick, so I was a bit concerned, since the poor little guy did indeed experience some car sickness on the trip, but the Receptionist was so sweet, she made me feel so much better with her kind and supportive words. The rest of our appointment was no different. The Veterinarian Assistant and the Veterinarian himself were both so friendly and pleasant, but what really sealed the deal for me was how when it was time for us to leave, both the Veterinarian and his Assistant chatted so pleasantly with us in the Reception Area, answering additional questions I had about our boys. I love how they made us feel so important and made both Domino and Noel so comfortable, especially our Noel who seemed pretty nervous. So amazing, and I found them by reading great reviews!

The hospital was cean, the staff wss professional, the services were fairly priced and Dr. Bernat…read moreand her staff were delightful!

I have switched to this vet around 2019 and every time we go we always have had a different vet and…read morethey were all so lovely and the people at check in. recently my senior dog has had eye issues this one doctor (dr.cambell) stepped up and has made sure we were with him every time and not a different doctor to make sure the progress was checked by him. my dog had a bad day and he was willing to take her within an hour at a different location that he was working at just to make sure she was alright. this is the best vet and has the kindest workers. they also will call after appointments to check in just to make sure everything is alright. 100/10 recommend to everyone

The vets, techs, staff extremely kind caring and knowledgeable. Great diagnostic abilities. My 2…read moreCavaliers have been patients there for several years.

I wanted to share an amazing experience I had last night at Boston Road Animal Clinic. My little…read moreboy and I took our kitty to the vet and my little boy brought along his stuffed Curious George - the new vet, Dr Andrew Gestrich, was AMAZING with my little boy. He asked him if he wanted George to get an X-ray and my son was excited about that. I thought he would leave the room with George for a few minutes and then come back but he left and then came back asking us to follow him. He had George lying on the X-ray table and had taken an X-ray of George. This made my little boy's night. He was, of course, extremely good with my kitty too but he sure made an impression on my little boy and I. I'm so happy to have him as our new vet!!!!! Best vet ever!!!!