Karissa and the Dtails team, Thank you so much for the wonderful flower arrangement sent for Messina's passing. I want you all to know how much it was appreciated. She was always treated with love and respect by the team. Please give them my best regards. Keep up the great work! Stefano read more

Dtails Pet Grooming & Nutrition - Pet Groomers Near Me - Smithfield, Rhode Island

When I made the appt for my Maine Coon to be groomed i was informed he would be bathed and brushed, ears cleaned, nails trimmed and he would be shaved into a "lion's cut" as per the description of the full service grooming package i was booked and ultimately paid for. Upon drop off i was told everything from the back of his front legs all the way to his sanitary area would be shaved. I agreed and thanked her for the explanation. When I arrived to pick him up i paid for the full service BEFORE they brought him upstairs to me, my mistake. When we arrived home i noted he smelled nice and clean and his ears were visibly cleaner, other than that you could not tell he had been to the groomers! His fur was still very lengthy on his entire belly from the back of his from legs all the way to his sanitary area. He had not been trimmed let alone shaved what so ever. I called to inquire and clarify the expected services and was told he was shaved and if i wasn't satisfied with it to bring him back in. I certainly was not about to bring him back after being charged $164.50 simply out of fear of what he may look like the next time after I had made the complaint. I am happy to read to many people have had positive experiences with this establishment, unfortunately I am NOT one of them. I feel as though they set the expectations for me two separate times, both on the phone and in person and I paid the full price for services that were not in fact completed. I hope you have a more positive experience than we did today. read more

Dtails Pet Grooming & Nutrition - This is his shaved "lion cut" as per their description - Pet Groomers Near Me - Smithfield, Rhode Island

Great event today! For $5 you had your pick at having your dog do a whipped cream painting of a paw flower painting. Ellie and Mowgli had a blast. This is more than a pet groomers/the store is stocked with many treats, toys, clothes and food. The employees are certified in dog nutrition which is awesome as I am someone that makes all my dogs food from scratch. They have rewards programs and they partner with local shelters for events as well. read more

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My Stewie is an anxious small dog and doesn't do well at the groomer so the mobile grooming service is a godsend. Makala is so patient and takes extra care of my little guy. Moms have guilt about the job we are doing whether it's about our human kids or our 4 legged ones. She doesn't make me feel like a bad pet-mama if he is a little difficult that day. It's on the pricey side but you get what you pay for and it's worth every penny ! read more

Dtails Pet Grooming & Nutrition - Stewart - Pet Groomers Near Me - Smithfield, Rhode Island

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Harley (our German Shepherd mix) has never been to a groomer, or gotten her nails professionally trimmed and filed. She was scared and we were nervous as well with how she would handle being around strangers. She seemed to take well to the girls at the Smithfield location, and they gave her constant reassurance throughout the process. The staff also made it clear that they were able clip but not file some of her nails, as Harley was scared, which was more than we could ever ask for. Again, this was our pup's first time in this situation, so we were beyond thrilled with the professionalism and care given to our fur baby, and us too. Thank you so much Dtails for making our Harley happy, and taking care of us on such short notice as well. I highly recommend giving Dtails a chance with your pup if they're scared of the groomer/getting nail trims and filing done. read more

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I can't say enough about this place! such a great job with both our cats. Charlie and Lola have been getting spa days with Dtails for a couple years and we love it read more

Highly recommend Dtails! I chose the mobile spa and was so impressed. Won't go anywhere else moving forward! read more

Dtails Pet Grooming & Nutrition - Pet Groomers Near Me - Smithfield, Rhode Island

My dog Pepper just loves coming to get a bath and seeing all the girls- he pretends he is shy to get all their attention and petting. He is such a great dog and deserves the best grooming experience. When I come to pick him up his coat is so soft and shiny and he looks so proud with his new bandana! He smells sooo good (and I don't like alot of fragrances), that I try to keep him clean for as long as possible because he just smells so clean! D'Tails is the best! read more

Christy is always wonderful with our two cats. One is a very challenging pet to groom and she is always able to handle her temper with ease. I am so happy to see Christy come over to Dtails. What a great addition to your team! read more

Pricing is not transparent. Was quoted one price and they charged $10 more when I picked up the pet. Also charged a credit card fee. Talking to them fell on deaf ears. Just corporate speak. Buyer beware! Be very careful read more

My groomer, Calandra, always takes care of my baby! Makes her look great every time! It makes me feel so comfortable when my dog gets so excited to see her! read more

I've had many groomers over the years and I would say they are the absolute best. Very knowledgeable about nutrition also!

Makala was incredibly friendly, professional, and patient with my puppers. One of my dogs is very high energy and Makala handled her perfectly. Very pleased with the end result, and will absolutely be booking with them again! read more

We have been bringing our dogs to D' Tails for over 2 years. They were great until about a year ago. They are not available on the phone, non- transparent pricing and random up charges. Arrogant and obtuse ownership. This business has gone downhill. read more

As always, they always do an excellent excellent job with my dogs their large dogs golden retrievers sweet as anything but they get timid and Angelina knows just how to help them and she does an excellent excellent job on them. They always come out looking wonderful and they're actually very happy and they love her!!!! read more

Always the best!!! Miss Gracie always looks so adorable when there are finished with her. The love and care she gets is awesome!!! read more

Dtails Pet Grooming & Nutrition - Princess Gracie! - Pet Groomers Near Me - Smithfield, Rhode Island

Super friendly employees! The shop is designed well and good parking. Will send reminder texts which is always a plus. :) read more

Dtails Pet Grooming & Nutrition - Maple - Pet Groomers Near Me - Smithfield, Rhode Island

It's impossible to rate a business without using their services, but yelp requires a star rating.That being said, we have two cats that needed their nails clipped, groomed, and ears cleaned; cost, $150 Each. Quite a bit higher than average. Needless to say, we didn't make an appointment. This review is more of a reminder to ask about pricing and exactly what is being done before making an appointment. After looking at reviews , it seems like there might be some issues that could be handled better by both sides. read more

Jisel is so sweet, she always takes such good care of our baby Nico. I love Dtails, cutest stuff, love to browse the shop,and our dog always looks fabulous. I highly recommend, my dog looks great! We love all the merch and sweet treats so my pup can really look forward to his groom as much as we do!! Thanks again Jisel! You are the best! read more

Dtails does an incredible job taking care of my senior dog. Their staff is friendly and accommodating. They make sure she leaves looking fresh and clean, but also accommodate her needs as she does have to take breaks often to rest. This is the fourth time I've brought her here and I would fully recommend you consider bringing your furry friend here too! read more

Dtails Pet Grooming & Nutrition - After her most recent visit! - Pet Groomers Near Me - Smithfield, Rhode Island

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I went there to get donuts for my dog but I saw a lot more than donuts they have dog with a painted tail which I thought was cool and they have a ton of snacks. They clothes for dogs and cats and it's so cute I would recommend that you should come read more

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Brooke was wonderful with my Moose (10lb Shih Tzu). Today was his very first time at DTails. He was initially nervous & shaking. However when I picked him up he seemed quite comfortable in Brooke's arms. Moose can be fidgety but no knicks !! He had a full grooming: bath with oatmeal shampoo & conditioner ($10 extra), nail trim etc. Thank You so much Brooke Also, I bought Moose a cute Easter basket w 2 squeaky Easter egg shaped toys @ a very reasonable price. This boutique grooming spa seems very clean and has a unique collection of pet (dog & cat) items. read more

We have been bringing our dogs here for several years. Their quality of service has consistently degraded, their pricing has increased in mysterious ways (what day is your appointment, what time is your appointment, HAS IT BEEN LONGER THAN 5 WEEKS SINCE THE LAST GROOMING IS THE NEWEST UP-CHARGE). I tip the groomers $20 per dog - regardless if they are short-haired and don't need grooming. This owner has outgrown her britches and ruined a good business she started. Such a pity. read more

Dtails is new to me but Christy is not. She is now one of their mobile groomers. She has been grooming my cats beautifully for years and is amazing with them. (Cat whisperer) read more

We've been going to Dtails for many years and our dogs always come out looking beautiful!! The staff are all very caring and wonderful to deal with!! read more

OVERPRICED! My golden doodle and yorkie have been groomed several times, each time at a different rate. In July we paid $256.50, in August $340. We were told the rate was increasing, but this last mobile grooming service on 10/8 came to $390.55 (without tip) for a regular grooming service! Our dogs were just groomed by DTails 5 weeks ago, therefore neither dog was matted or messy. I understand that mobile grooming costs more because of the convenience, but $225 for my 40 lb golden doodle is completely outrageous. My yorkie $145! He weighs about 20 lbs. Needless to say, with poor customer satisfaction and overpriced services, my dogs will not be groomed with this company any longer. I don't pay these prices for my own balayage, cut and blow out! read more

They are very professional and my kitty was very happy with his Lion cut. He was strutting around the house like a King. He was treated well and I appreciate it!! Thank you read more

If there was a zero star that's what they would get. Please save your dog the torture and don't bring them here. My dog was shaved to the skin. They said he said severe matting, which yes, there was some,but not to the degree they said. If you are curious I'll show pictures. They cut my dog to the point where my little dog licks his wounds. He is now frightened, hurt and shaved to the skin. He is unrecognizable and scared. When we refused to pay the 400 dollars for a shave, they refused to give back our dog (keep in mind they ask for credit info beforehand). The owner is rude and has clearly zero clue about professionalism . This place really deserves to be shut down. As a reply to the owners, there was no swearing involved. My mother recorded the encounter read more

Dtails Pet Grooming & Nutrition - Does this dog look severely matted to you? I think not. - Pet Groomers Near Me - Smithfield, Rhode Island

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I brought my labor doodle retriever puppy here for his first grooming and it came out spectacular. He left so happy and tails wagging. Groomer Giselle is one of the best! I will definitely be coming back! read more

This was my first time here since it switched from Muttley Crew. I brought my (shaggy) mini schnauzer in for a much needed groom. I will definitely return! They are also a small boutique, but I didn't shop. (The selection is fairly small.) My review is based on the grooming. The space is neat and organized. It smells good inside. The staff is friendly. There are lots of add-ons: I chose specialty cut & the details (teeth brushing, nail filing) which did Drive up the price. ($45 became $71) I will probably not do the extra details every time, but I do love that it only took 1.5 hours vs 3 or more at other places. This also means that they conditioned and brushed out her legs instead of shaving them for her schnauzer cut. My dog was tired but happy when I picked her up... and very proud of herself! Some things to keep in mind: Wednesday is their only long day and the latest grooming appt is 5pm. I booked my next one two months in advance. Tips are cash or check only! Bottom line, it feels good to support a local business that does good work! read more

Dtails Pet Grooming & Nutrition - Neat and organized - Pet Groomers Near Me - Smithfield, Rhode Island

It is quite clear that this establishment is predatory with lack of focus in customer care and service. I had brought my ~5 month old giant schnoodle in for his scheduled first hair cut about a month ago and was told upon arrival that there would be no hair cut, and that he'd only be getting a bath, nail trim, quick dusting around the face and some clean up around his rear because a full hair cut right off the bat would be too over whelming. I appreciated their concern, but was quite shocked when the total price for something I'd easily be able to do myself was $120. I paid with no complaints and moved the hair cut out another month, the appointment scheduled today. I understand that small business owners must stay true to their cancelation policies, late fees, etc. D'Tails policy states that they will not take clients 10-minutes post their scheduled appointment. My appointment was at 7 AM, and we arrived at 7:11 AM. The girls at the front were less than polite in tone and ultimately unfriendly, and told me that they'd have to check with the groomer on staff to see if she'd be able to take him. We were denied for the hair cut, but able to get a bath and something along the lines of what he received at his first appointment. Online, service rates are erroneous, listed with a "+" sign next to the dollar amount allowing the establishment to price gouge customers post-service. If the business needs a flexibility component in their pricing structure, which I think is justified as dogs can arrive in any condition, they should post a range and not charge customers higher than the maximum. Out of the 2 services listed on the website that fit the description of what my dog received at both visits, I paid between $35 and $45 extra for the service. Perhaps the owner is not aware of the current state of the economy, but recessions generally impact customer base activity. I'm not one to generally scoff at price, but if this business continues this type of treatment of their customers alongside our nearing recession, I fear they will see a significant decline in business and new client influx. I recommend D'Tails to reassess the way they handle their clientele and be a little more cognizant on opportunities to maximize business. If your books are so full that a 1 minute window affects your daily activity, you may want to consider an additional groomer on shift. ALL clients should be treated well, but maybe those with breeds who generally need professional grooming ever 6-8 weeks should be provided a little more flexibility upon judgment, outside of the ambiguous terms stated on their website. I am just one customer, but I know there are many more like me who have doodles given the recent designer dog trend... and if this is how customers are treated, this business is missing out on a very strong market segment. After reading quite a few of these negative reviews, it seems that many other customers have had a similar experiences with the staff and policies at this facility. This might just be how they run the show, unfortunately. As I said, price is one thing, but I do expect a certain level of treatment as a customer. 2 appointments and $240 later, my dog has still not gotten a hair cut... read more

D'Tails is amazing!!! My pups have never looked so good plus it only took 2 hours for both of them, much better than other places that keep them for the day. Highly recommend D'Tails! read more

Every aspect was great. It was easy to schedule, provide the needed forms, getting each dog to and from the van...there was nothing but ease and both pups came out perfectly! read more

Absolutely amazing staff and gloomers, our dog yogi looks great, the place is very clean read more

Dtails Pet Grooming & Nutrition - Yogi, great Pyrenees mix - Pet Groomers Near Me - Smithfield, Rhode Island

Best place in town to get your dog squeaky clean. We've been coming here for about 2 years now and we've never had a bad grooming. The girls that work on the dogs are so sweet and kind. And she's got a lot of cool things in their shop for sale. read more

First time with the mobile service - won't have it any other way! Karissa was professional and being an animal lover I was comfortable knowing my fur baby was in good hands! They instantly became BFF's! read more

Dtails Pet Grooming & Nutrition - Pet Groomers Near Me - Smithfield, Rhode Island

I brought my diabetic FIV+ cat in for grooming, because he can't really groom himself and sheds like crazy. He looked so much more comfortable and relaxed after Karissa took care of him. His back had been especially oily and raggedy looking, and now it's smooth and fluffy again. Because of his medical condition, he urinated -- a lot -- during and after his bath and had to be rewashed. Karissa didn't mind at all, and said that he'd been really good. He'll definitely be back. read more

Dtails - a beautiful caring team! Very accommodating, polite and kind! Cooper Dean loves Kayla! Pic w the Grinch was a fun idea.

My Milo can be really anxious around other people but this is the only place I feel comfortable taking him to for his grooming needs. He's been going here since a pup and I love how all his haircuts come out. All the staff have been great with him and are really nice. . Also love when they have Santa visit for pictures read more

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Kind people. Good energy. Did my difficult cocker spaniel, bathed, full clip, & nails.