Do not recommend... people were nice, but employees are paid low wages and receive minimal training... took a box here on Saturday and watched them label it... Two days later my box shows up on my front step without a label... luckily my original label was legible from when I received the goods... I had X"d it out but somehow someway, some knuckle head delivered it to me using a 3 month old label... Double fail... I'm gonna not go here no more... had to drive 1.5 hours there and back just to hear them say... sorry read more

Small place. Friendly. Helpful. The Ups store I first went to could not print my shipping label from my phone. Ups store printers not available to use from a customer's phone either. Thankfully the Postal Annex was there to help me print my label and mail my package. Very nice place. read more

I came here to get an immunization exemption form notarized. The notary there told me they aren't allowed to do that anymore, and I could "go ask at the school district". Well I went to the notary 5 min away at UPS, who had no problem notarizing my document. I even had her check with her boss to make sure it was legal. It is legal. The notary at the Postal Annex refused service because he disagreed with my medical choices, which is discrimination. He lied to me. And he was condescending and rude. I plan to file a complaint with the Secretary of State, which is where you file official complaints towards notaries. read more

I have been to this place many times over the years and it is my understanding they are under new ownership the last few years. I do not know the new owners name, but the last three times I have been in there he has been exceedingly kind and helpful. They've taken packages and taped them up for me and shipped them at no additional charge when I already came in with a prepaid label. I feel bad about that since they are not making money on it, but their attitude and customer service will keep me coming back for years. I will make sure that I buy labels from them and shipping boxes every time I need to. This place always beats going into the USPS office which is always a nightmare. Anyways, I love these people and will continue to support them for years to come! read more

I've had a PO Box here for over a year & a half, and have also used their many services. This is a great place with great people! Never have I had an issue, and they're always extremely friendly & helpful. However, I'd just like to state for the record to the poor review provided by the entitled young lady regarding the taping of your shipping boxes...NO PLACE...that's correct, not even the Post Office itself...tapes your shipping box(es) for you. So, please be sure to do this & do not leave a bad review because you are informed of this. It's highly insulting to see someone try to ruin a business' reputation because of something so petty. read more

Nice enough staff, but they are not practicing co-vid social distancing like they should or wearing face masks even though they sell them. I was concerned because as I was working with one staff member, another staff member sneezed and joked that he must be allergic to one of us. That could be funny to some, but since he didn't cover his sneeze or wear a mask I was not amused. I just wanted to get out as soon as possible. When I asked if they had hand sanitizer, they only offered it for sale...with all of the handling that happens in a postal service, you would think it to be necessary. I agreed to buy a small 1.7 oz bottle for $3.95. read more

This location is my go to spot for shipping, shredding, and fax services. The new owners have completely revitalized it, making it spotless, well lit, and organized just to my liking. I don't typically write reviews very often; however I thought it important to point out the vast difference between the services and atmosphere late last year and now. What a welcome difference! I won't go anywhere else. read more

Came in with no envelope, lost part of my shipping receipt. Total of 3 returns. Not only the envelops I needed, they taped up and knew just what to do. New management, the floors and product were clean, neat and tidy. And they package alot for Veteran's and is starting to take donations to help out with shipping costs for them, during the coming Holidays. True Americans. read more

Just came in to drop a box and the male older employee gave me an attitude because I didn't take tape. He said, "oh so you want ME to tape it?!" Super rude. Honestly I just left and said I'll go elsewhere. They shouldn't have a rude as person working giving people attitude. read more

Great place to send packages via UPS, FedEx, USPS, DHL. You have choices, they can help you select the one you need for the best price. Much easier to get in and and out than going to the post office. read more

This postal annex is the best. The employees are always super nice and helpful. I love that it is a family owned business and that the customer always comes first. They usually stay open until 730 so that's helpful when you have to ship something out late. I appreciate their kindness and willingness to help me carry heavy stuff in. Plus they have a cute lil selection of candles and stuffed animals and it always smells great inside. read more

I have been coming in here for years, but their new employee has made this my last time. A previous time, this kid gave me attitude because I needed to add some postage to a parcel that already had some postage on it. He couldn't work out the difference that I would owe hime (simple, basic math on a calculator) so he charged me the full amount. I let it go because life is too short. Today, I had two packages and needed to tape them more securely. I walked in and he was serving someone, and there was another person waiting, so I took a roll of tape off the wall and taped up my packages while I was waiting. I then waited in line to pay for the tape as my packages were pre-paid. He took my packages, saw they were pre-paid and started to walk away. I said, "Wait, I need to pay for the tape." At this point he said, "You mean to tell me you just walked in here and took tape off the wall without asking me?" I replied, "Yes, it has never been an issue before." His response was, "Don't ever do that again!" OK, kid, I won't do that again because I won't ever be coming back. read more

The customer service is unbelievable at the Postal Annex. Amit and his team are simply wonderful and will help with whatever you bring them. I had a bicycle to ship, Amit helped me get it out of my car and took special care boxing it up for shipment. I will never go anywhere else, they are the friendliest people and will do whatever it takes to ensure you are happy. Thanks Amit for running your business the way all businesses should, you are always smiling and offering help no matter what -- you are the BEST! read more

The staff at this location are amazing! I was frustrated at first because the hours on google are wrong (they close at 6:00, not 7:00) and their phone number didn't work. I arrived a little after 6:00 to have something notarized, and they stayed late to accommodate me. They were so nice and friendly as well. I'll definitely be going back! read more

Customer service is amazing! These men are kind, helpful, efficient, and generous! I was at the post office trying to get a passport for my son. The post office required a photocopy of my drivers license and I didn't bring one. They don't have one for customers to use, so I had to run over to the postal annex in a BIG hurry to grab one and get back before my appointment for the passport was up. Those guys had me in and out in under 5 minutes. The most amazing part... I only had a CC ( no cash), so I grabbed a bottle of water to at least spend more than $ 0.35 in the stop. They kindly informed me that the can't charge less than $5 on a CC. I started to put the water back and head to the car to dig for change, but the man just politely said, "don't worry about it. You'll pay me back." I know it sounds small ( I think my total was $1.35) but this floored me. This kind of service and trust is unheard of these days! I definitely made my way back with cash a little later and will find my way back to this store for any postal needs. Just, wow! Go there! read more

PostalAnnex - Store front - Shipping Centers Near Me - Round Rock, Texas

Be Careful, Make sure you seal your cards, boxes,etc. before you hand them over or leave. There is a thief working at this place, best to ship from somewhere else. I did not heed this warning when i heard it from others and now i am out some $$$. read more

Poor service - plain and simple. It's rare for me to land on anything less than a two-star experience but after such a poor transaction, I feel it only fair to make it known to others. I'll gladly pay more at a competitor before I return. read more

I came in late on a Saturday with a major shipping project that was time sensitive. I mis-read the closing time. I thought I saw 7pm and instead on Saturdays they closed at 4pm. Instead of kicking me out the woman there stayed almost 2 hours late!! Never once was she rude or grouchy! I know it was a lot to ask and she was wonderful!! read more

As always thank you for being so great. Had our home closing with you. So grateful for having your notary service along with everything else you do here!! read more

New owners -- super friendly, helpful, steer you to the right shipping company, free advice -- what more can you want? They have become my go-to place. And the location is really convenient -- about a mile from my home, and easy access. Give them a try! read more

I have been shipping through Postal Annex for several years now and have always appreciated the help I get here. I also enjoy having a convenient photocopier available to me as well. They also have a nice selection of cards, especially the 3D ones. read more

This place goes above and beyond every time. I have now shipped twice from this merchant and the manager Pooja has always been pleasant and eager to assist. This is a fine example of what customer service is supposed to be and sets the standard for others to use as a benchmark. Don't waste time going anywhere else...the best service is here. read more

complete rip-off. I have shipped twice from this place and you have to beg to get the USPS price instead of FedEx and UPS. Once the price was $10 more than est using the web. The 2nd time the "lowest" price was FedEx and it was over $20 (the package was small and light). I asked why and she said "because of the time of year" (it was near Christmas). This is a lie, the shipping co. do not price gouge!! Drive a little further and use a different place. read more

Had to print, notarize and ship some documents ASAP on late notice. They had everything I needed and made the process as easy as possible. Was out of there quickly with no trouble. Thanks!! read more

Avoid! Probably all of these positive reviews were faked by the owners. The lady at the front desk promised 'professional passport/visa photos' but made several mistakes with their sub-par camera and printer (dots, imperfections, and wrong dimensions - all points for rejection for a visa/passport application). I asked for a re-print and re-cut of the photo but was given the 'look' by the lady and told me to cut it myself. The 2nd photo came out with a smudge on my face and she refused to re-print when I politely asked (even offered to pay extra), and she got angry and offered to refund my money and basically said "we can't help you". What an attitude. I practically had to beg for a final print and cut them myself, realizing later that the pictures had shadows in them anyway due to poor picture taking and lighting. So had to discard and go to Walgreens. Would never come here again for any important photos for passports/visa or any postal for that matter, it's never worth paying $15 for poor photos and so much attitude. read more