I came here specifically for their live scan service and they definitely live up to their reviews. My live scan was completed in less than 10 minutes and at a reasonable price. 10/10 read more

It was difficult to get an answer from them when I asked for a status update on the whereabouts of my passport renewal. One guy even hung up on me. They just kept saying to check the tracking number and I had and I told them it looks like it hasn't moved from Texas in the two months since I first mailed it out. Expected better service. read more

Super friendly and great customer service. I was very impressed with how the employees knew the first name of their frequent customers. Made me want to be a regular, but I only needed a notary. But now I know if I need a notary again where to go. Highly recommend it, as they were affordable and the kindness goes a long way. read more

Had to pop in Saturday 1/9/21 to send a package to my sis that was shipped to me by mistake. Shreeya quickly assessed which priority box would suit my needs. She assisted in reboxing the items and getting them sent. It is wonderful to encounter people who are nice and happy, especially these days. read more

This was not the closest place I could go to for Notary services , but the other site has some pretty grouchy people there and I read about the good customer service here and I was not disappointed. Andrew helped me out and was polite, patient, and friendly. I would gladly drive the extra 15 minutes to come back read more

Went to get Ink fingerprinting at this place and Margarita was just so patient when getting the fingerprints to make sure it became perfectly well. Amazing Customer service by both Thomas and Margarita. Highly recommend this place for anyone getting their fingerprints done here. read more

I love this place! I go here for everything. Everyone is very helpful and I've had my passport photo taken here and the owner is amazing. I refer them to everyone to this place. read more

They are extremely professional. Long story short, I printed an old version of DS3053 form, they realize it and provide me with the latest one. Most importantly, they are fully knowledgeable and guide me throughout the process patiently. read more

They are the best! They are super helpful, will compare shipping rates, make passport photos, notary services etc. We got passport photos for our sons here when they were just a few weeks old. It's complicated to get a baby to lie still, open their eyes, look into the camera... The owner took her time and many photos to find one that satisfied requirements. We needed US and foreign passport photo measurements and they can look up the requirements for different countries. We do all our shipping, notary, and passport photos here. read more

PostalAnnex+ is outstanding! I've done business with them twice now. Both for Canadian Citizenship applications and U.S. passport renewals. Both times they were professional, competent and so kind. Both Andrew and Margherita were super helpful during the complicated processes. Due to COVID and our families high risk factor, Margherita went above and beyond to help us with minimal contact. I will never go anywhere else. read more

Margarita is super friendly and notary my documents in very reasonable price. Very good experience and highly recommended ! (I just learned they are not only post office service but also notary~ good for neighborhood) read more

Service is always awesome. Very friendly crew. I keep coming back here for my mailing needs, not to mention it's beside Sprouts and Target.

I needed notary services which is very difficult to find during our this COVID time. I found this PostalAnnex and am so happy. Staff is so friendly and nice. They clearly have repeat regular customers and it is obvious to me why. The notary services and faxing I needed was super easy and she was very detailed! I will definitely come here and become a regular as well. read more

Gigi helped me. The store is clean and organized. The service was fast. Gigi was courteous and helped me choose the best option. I'm very grateful! read more

I stopped by in the early afternoon on a Sunday and was able to avoid any lines. The customer service was very friendly and accommodating. What more could you want? read more

Margherita and her team are the absolute best! They are all about providing outstanding service to their customers! I have been a Postal Annex customer in other locations here in the Bay Area, but have never had the personal service at the level provided by this team!! One example that I can share is that I had a critical Certified Mail letter that had to go out one day recently, and I missed their cutoff time for mail pickup! In fact, it was late in the afternoon and it was 15 minutes before the nearest P.O. Cutoff time. Margherita's business partner quickly processed my letter on their system and ran out the door ahead of me to make a special trip to the Post Office to drop off my Certified Letter!! Bravo to Margherita and her team! I have a small emerging business and I can't imagine not having their service! The beautiful part is that they are super friendly and treat all of their customers, regardless of size, with the same respect and urgency!! Bob read more

This place is my "go-to" for labeling/packaging/printing/passport needs because of the very helpful & pleasant help. Excellent customer service! We appreciate this local business. It is by far the BEST Postal Annex in the area!!! We support this business! read more

i've used other postal services before, but postal annex is the most efficient and affordable i've ever had

I came here for a live scan fingerprinting service today and I am very pleased with the overall experience that transpired, which is my reason for writing this positive review. I checked on yelp for a reputable and high rated shop that offered live scan fingerprinting and fortunately I found PostalAnnex located off of El Camino Real and Scott Blvd in Santa Clara. The whole process was under 15 minutes and it's just that much more valuable when you have pleasant and helpful staff members providing excellent customer service to you. The live scan fee was $25 plus DOJ license fee was another $25. It was a bit of a commute for me but I'd rather make the further trip to have a pleasant experience while getting the job done than going to a poorly rated shop located next to my house any day. read more

I use this mail center via iPostal1 and their service is so bad so I am canceling my subscription. They just do not work. Every simple request takes them forever to compete. Very expensive overnight mail forwarding takes a week plus a bunch of phone calls, support chats and opened tickets. Every single time! I am staying in a hotel for a week and I order overnight for $50-$100 for a few envelopes just because it takes them so much time to handle the forwarding so only overnight fits the timeframe of a week. Can you imagine? And still on Wednesday I start worrying about my overnight (haha) requested on Sunday as it is still pending so I start calling asking to speed it up so maybe they will ship it on Thursday or Friday so I can maybe receive it upon checking out of the hotel I stayed at for a week. I have no idea why simple postal operations like putting a couple of envelopes in a bigger one need 3+ days for a specialized mail center, maybe they are lazy, maybe they just don't care about their customers. I do not recommend this mail center as your home office to anyone unless you want a very slow home office. read more

I'm hesitant to write a review because this place is often very busy and another 5-star review might contribute to more customers. But . . . this location is operated by such a lovely family. Even when busy, they are friendly and kind. It's a special type of person that can interact with the public all day and still make you feel like a valued customer. read more

I went in to send an envelope by regular mail and cost was under $2. As I held out my phone to pay electronically she said they don't have Apple pay. Okay, in this pandemic I don't carry cash so I pull out my credit card and she tells me that they have a minimum credit payment of $3. She offered stamps or a pen that I didn't want or need. I ended up having to buy something because I needed the mail to go out ASAP. Next time I will take my chances at the post office. So just be aware to bring cash or make sure.your mail costs more than $3 read more

Took the worry out of renewing our passports. Kind and patient help with filling out documents. I was so relieved after Marguerite guided us and helped us complete the process read more

The crew at Postal Annex are consistently awesome, and have been for years. They're prompt, reliable, and friendly. I'll never go elsewhere for my shipping or printing needs. read more

I called about a dhl package that was suppose to be sent here and everyone who answered the phone were really helpful they took the time to look up my item and I'm super satisfied with the customer service here. read more

Great, Fast response! Smooth and fast process for Notary. Also, added protection during this COVID time. Don't forget to checkin for 10% discount. read more

I came to PostalAnnex on El Camino for ink fingerprinting and notary. Because of my old age and frequent use of hand sanitizer, it has been difficult to get distinct fingerprinting. Andres was so patient and understanding that he guided me to do the fingerprints. without counting the time. I've never seen such patience and helpfulness in a young man before. Also, he's very professional and knows his notary job. The lady owner was very helpful too.Though I used up Andres' time, causing a number of customers to queue up. she didn't hurry us and took to helping other customers herself. They changed very reasonable prices. They really deliver what they have professed: helping customers in a professional way. I am happy to have found this shop and greatly appreciated their service. read more

I needed my documents to be natarized. With my broken english, the lady there was very kind and helpful

It was a pleasure using PostalAnnex for my mailing needs and I am very impressed with their service. One of the things that stood out to me the most was that there was no wait time, which is a rare find these days. The staff was incredibly knowledgeable and provided excellent customer service, and helping me choose the best mailing options for my needs. Additionally, their prices are very competitive, making it an affordable and convenient option for all of my mailing needs. I would highly recommend PostalAnnex for anyone looking for exceptional mailing service in Santa Clara. read more

If you need to rent a mailbox or ensure that you have a safe place to receive packages - PostalAnnex+ is a great option. The staff are ridiculously friendly, kind, patient and just super willing to help with what you need. Their hours are far better than a usual post office and I suspect that they run their business a bit better too ;). Highly recommended. read more

I cannot thank Margherita enough. She saved the day! I was at the FedEx Office location on El Camino where I needed to fax 40 pages to the EDD (California Unemployment Department). As soon as I got to the fax machine, I saw that it was almost $2.50 per page! I went to the Postal Annex and asked Margherita how much it would cost to fax 40 pages. She asked me if I was faxing to the EDD and I said yes. She said that in these tough times, her location is faxing to the EDD for free to help folks out. Wow! I was so thankful. She proceeded to fax my 40 pages for me, and did not charge a dime! I have found a place to go to for all my office/postage needs. Thank you Margherita! It's the little things that we all can do for each other that make such a big difference in these trying times. God bless! read more

I don't know why there are so many bad reviews? Everyone who visits this place BE PATIENT WAIT till you are served, its not staffed like a FedEx. I visited the place for the the 1st time last week. The owner (asian guy) was very friendly , I saw that he was like that for everyone who visited the place. He has good packing experience, wasn't stingy when adding extra padding to cover my shipment. VIST THE PLACE FOR YOURSELF AND SEE ! Thanks ! read more

So far I have no complaining to do. Can't beat the price and have had no problem with the staff. I am a future client... I'm very glad I found them. read more

Came here to get some things notarized. Great service, friendly people, reasonable price, doing their job well in scary COVID times. Thank you! read more

For the last 6 years I have always gone to this place for my shipping and fingerprinting. I have always received good service but today I was very dissatisfied with the service I received. I didn't get the representatives name but I heard someone call him Robert (not sure if that's his name though) anyhow he wasn't very pleasant. His customer service skills were very poor. With this experience I'm not sure if I want to go back to this place. I came back home a very dissatisfied customer. read more

Very quick service. I didn't get time to compare rates. I paid $12 for notary and $2 for fax. The lady at the counter was very helpful and sweet. She guided me on the process for child passport as well. read more

I needed a notary for some court papers. I contacted Postal Annex via Yelp! and got a quick response letting me know they could do it and to just walk in. We went first thing when they opened on a Saturday and fortunately they weren't busy. Margarita was super friendly and helpful - which was nice as it wasn't a particularly pleasant occasion we were there for. She knew what she was doing and got us in and out in a jiffy. Would definitely recommend for notary service (and probably anything else but don't have experience to comment on that). read more

Went to the FedEx across the street to ship a package via the FedEx Returns Program. They told me I couldn't ship because the box had to be a FedEx box, and I had to pay extra to do the return. So how did FedEx ship the non-standard box to me in the first place?!? Instead they told me to come across the street to Postal Annex. The workers here are super nice, and took my package right away. I had a receipt for the return in 5 seconds, no extra charge (not an exaggeration, they were that fast) and I was all set to go. Definitely coming back here! read more

The staff in the store was very friendly and patient. He helped me finish my tricky fingerprint live scan with proper instructions and patience. It took us almost 40 minutes to finish it while he assured the rest of the customers to be taken care of at the same time. This is the best place to get your live scan. Strongly recommend!!! read more

The team here is very customer focused and friendly. Margherita in particular helped us send an international courier. She has very good attention to detail and ensures everything is perfect. Highly recommend this location. read more