In response to their customer service: You charge an additional fee if anyone wants BOTH email…read moredigital and a hard photo. Walgreen's provides BOTH OF THEM AT NO EXTRA CHARGE, just one reasonable fee, approx. half the cost. And we have the location correct!

Horrible location with incompetent staff that don't know how to do their job. I had 3 Amazon…read morereturns and 3 different QR codes. Presented all of them to this girl working here. She said 2 were the same and were "scanned twice". I thought this might be correct because 2 of the items were ordered together so that sort of made sense to me at the time but it turned out to be a big mistake. Looking at the 3 screenshot they are all different returns. While the other 2 items are processed as returns the 3rd one isn't showing up and I have to dispute the original purchase with my bank because someone here didn't do their job. Additionally this location has terrible holiday hours and bad hours in general. If you return a package a little before closing it won't be processed until the next day. Avoid this horrible location!

The most recent owner of this location is absolutely amazing. Completely and totally understands…read morewhat a business/entrepreneur needs. A+ service these days. We use this location for the following services: UPS shipping, PO Boxes, shredding paper, and notary. They can also act as a USPS drop-off location provided you come with your own USPS label which is handy when you have larger boxes going US Mail.

Maribelle has awful costumer service. She should not be allowed to work with the public. She lied…read moreto fedex in front of me (a costumer) and tried to withhold my packages from me. The packages that I paid to have delivered there.! I will never use that location for business again and you shouldn't either. TERRIBLE SERVICE

I needed a quick livescan done and the guy helping me was so nice and friendly! He made everything…read moreeasy!! My results were back within a day and everything went so smooth!! Loved every minute of being in his shop! It was a pleasure doing business with him!!

If I could leave a negative 5, I would. I was expecting a delivery of wine to this store. I called…read moreto verify that this could be done and the owner said as long as someone 21 or older was there to sign it would be fine. (This was the location suggested by the wine company because I wouldn't be home to sign for it). He said there would be a $10 charge. That was fine. Then I went to the store to see if the delivery was there and he told me there would be a $25 charge! Then FedEx called me and said they tried to deliver the package but he wouldn't accept it because it was too large! WTH??? Never go to this Postal Annex. Rude and condescending.

I've been coming here regularly and it's always a pleasure. Today there was only one young lady…read moreworking alone. But she was so professional and precise that she was managing both windows by herself. She was quick, helpful, professional, pleasant even when certain people seemed frustrated that they had no cell service. Whoever owns this location, is a very lucky person to have her in their employ. If I were hiring right now, I'd definitely hire her. This is definitely my favorite UPS location.

There used to be a very nice guy working in this location! Recently I see this guy with a beard…read moremiddle age .. very condescending and rude. It was few times I noticed and I let it go .. his way of customer service is horrible.. I would not use this UPS LOCATION any more!! Literally he is rude .. UPS is the last place to get bad service...

This is the third time I've been in here and the staff, literally struggles to send packages. I…read morethought this is precisely what this business is supposed to be able to do. in the middle of my transaction the guy stopped what he was doing to help the person behind me and then struggled for 10 minutes to help that person. Unreal

So much of my mail gets stolen in Bressi Ranch, so I ended up getting a post office box at this…read morebusiness about two years ago. They have been amazing. The customer service is exceptional. They always remember who I am and bring me my mail quickly. They've gone above and beyond to help me solve the mail theft problem. Not a single stolen piece of mail since I had everything delivered here. Highly recommend.

This BS POS place think they're cute and funny! Not only are they working with Uhual too scam…read morecustomers, they can't even get their charges right! WARNING DO NOT GIVE THEM YOUR CREDIT CARD INFO! Pay in cash! I used the Uhual less than 12hrs, was told to drop off at Postal Annex! This broke establishment proceeds to call me and ask where the truck is, you guys must do this often! I moved one damn couch and had no reason to keep it for days. They're claiming I had it for days bc their flawed system. After payment with my Apple Card! I cancelled that card with the quicks bc I could just tell something was weird. They changed my drop off for the truck at the last minute and told me to drop it off at Postal Annex. It was 10, are they open! So, I left it there with the keys with the other trucks that were their. If you go at night you will see many trucks and most probably have the keys inside. It's been over a month and they're still charging and it's all random amounts too

Open till 5:30!! Completely reasonable with it being Covid…read more I showed up at 5:25 just to drop off two packages, and the closer turned me away saying she was closed. She pointed at her annex hours and I showed her my iPhone that read ( 5:22 pm)and told her it wasn't even 5:30 PM and she exclaimed that she was going by the watch in her store. She was reasonably enough to take my packages but she immediately said "BYE have a nice evening". Didn't even give me a receipt. What watch do you think Customers are gonna go by? The store watch that no one can visibly see, or the actual time on the cell phone/watch? Very rude

Pack it up, tape it up, ship it away... and let Riley save the day!…read more I stopped by The UPS Store expecting a quick errand, but thanks to Riley, I received truly exceptional service. Friendly, knowledgeable, and incredibly helpful, he went above and beyond to make sure everything was handled perfectly. In a world where great customer service can be hard to find, Riley is a shining star. He made the entire experience easy, stress-free, and even enjoyable. His kindness, professionalism, and genuine care for customers are exactly what keep people coming back. Five stars for Riley and five stars for this UPS Store. If you need shipping, competitively priced printing, or mailbox services, this is the place to go! Highly recommended!

I started coming here after a good friend strongly recommended this place and I'm so glad she did!…read more Located in a small strip mall by Panera Bread, parking was easy on a Sunday. Upon walking in, I was greeted right away by the owner, Ana. She was so warm & friendly, she treats you like she's known you for years. It's unlike any other UPS locations I've ever been. The store is clean and customer service is excellent & efficient. I was in and out very quickly. If I'm going to frequent a place for my mailing needs, I choose this one even though it's further from where I live. It's SO worth it and I highly recommend it!

I visited Postal Depot after being extremely disappointed at Staples, Solana Beach…read more I received excellent, personalized service at Postal Depot and I'm sure I will return again for basic copy services. Prices were low, and employees were kind and very very helpful!

Honestly there is no better mailbox stop for all your packaging, mail, notary, and gift solutions…read morethan postal depot. I've been a regular now for 5 years. Great prices and amazing service from the staff!! highly recommended!!!

Located in a busy strip mall, this is your one stop shop for all your shipping needs…read more There's parking in the front, easy peasy. You need to time your visits based on the local school dismissal times because PostalAnnex+ is sandwiched between the high school and middle school...and the kids like to hang out at the strip mall. I've mostly done returns here but I've seen PO Boxes, copiers, and all your basic shopping needs. Most of the times, I've just handed my package to the gentleman behind the counter, told him it was a return, and went on my way. Everything has always arrived to its destination- USPS or UPS. No complaints.

Arrived to front desk to ship out 2 packages and advised the employee that I had 2 barcodes I'm…read moreguessing he didn't hear that. He started asking questions about shipping address. I showed him barcode and he god mad and said in a rude way " why didn't you tell me before" i mentioned that I did and he just replied with "we don't do that here". I told him I had just done it a couple of days ago then he just said it wasn't working. Very unprofessional

Amy was flexible and came to our home to get all our documente signed same day. We appreciated her…read morequick response, professional and expertise.

Amy was quick to respond, convenient to schedule with and showed up on time. What more could you…read moreask for? Great service from Amy I was able to get a document notarized next day and I'm all set now.