Noreen was incredible, with customer service skills worthy of 10 stars!…read more When I got to her counter, she explained she couldn't use the color photo I'd spent over an hour and a half getting from across the parking lot at Office Depot Office Depot because the prints weren't cut evenly or even the same size. I couldn't believe I'd spent all that time there, and the young lady who helped me had set everything up on my phone, only for me to discover they didn't even have a printer app for what I needed. Upon approaching the FedEx Office printing section, I immediately realized I had chosen the wrong business compared to OfficeMax or Office Depot, as FedEx Office was arranged like a professional mini printing warehouse. I was feeling a bit overwhelmed, trying to get it all done just one day before my son's big day, Class of 2026 graduation. Noreen was kind, helpful, and patient. She guided me through the process, and I was so relieved by her professionalism and the fact that she noticed I was exhausted. She was an absolute sweetheart, helping me figure out how to send the photos through the FedEx office photo app, and once I explained what I needed, she assured me she'd take care of everything from there. She gave me a price, and I said, "Okay, let me head back to Office Depot OfficeMax to get my refund so I can put it toward their fees." After returning with my refund from Office Depot OfficeMax, Noreen asked me to have a seat in their customer area while she worked on my photos--laminated, double-sided graduation keepsakes to wear around our necks for my son's graduation day. Noreen, thank you, my dear. You were a breath of fresh air during my time of frustration and exhaustion. By the time you finished, I was a truly happy customer, and the whole store knew it! FedEx Office in Colma, CA, is absolutely awesome, and I'm grateful to you for making my son's graduation extra special. I asked her to jot down her name, then told her manager and everyone else that I'd be writing a review guaranteed to get them all a raise, lol! When I grabbed my receipt this morning to write this review, I noticed Noreen had gone above and beyond for customer satisfaction by writing "Congrats!" with a heart replacing the dot on the exclamation point. Awwhhh, that's such a sweet and thoughtful gesture. #NOREENEMPLOYEEOFRHEYEAR2026;-))))))))

Not a fan of their new (well, not really new) shipping practices where they try and get you to use…read moretheir automated shipping system. The problem is that there isn't very much information provided when using that process. An example from today comes to mind. I'm shipping something that has an internal battery back to the manufacturer for repair. It doesn't seem to want to charge. When I went to use the automated check-in system, I was prompted to certify that my package didn't include hazardous materials. But, there isn't any information as to WHAT they consider hazardous. Because I wasn't sure if the battery in the package was considered hazardous, I decided to use the human based check in. The first words out of the person (who was female) who helped me's mouth was, "You know you could have used the automated check-in in." Not hi, not hello...but trying to drive me to that system. When I explained why I was going with human check in, her tone and body language were incredibly condescending. I felt like she was trying to chide me for wanting to ensure I followed their practices. I highlight this interaction because Neal and the team here have been my go to for some time both personally and professionally when I need something printed or shipped. I'm not going to change that, but I really wish they wouldn't treat people who want to be sure they are doing it right so poorly. It's not the first time I've had this challenge. This is why I decided to Yelp it. Customers should know what the experience will be like if you choose not to use their automated process.

I've been a customer here for some time, but I've noticed some concerning changes recently that I…read morewanted to share as feedback. I've experienced some confusion around pricing for shipping supplies. On my first visit, a small plastic mailer was marked at $1.99 but rang up at over $3. When I mentioned the discrepancy, I was told prices had changed, though the signage hadn't been updated yet. I understand prices can increase, but I believe there may be legal requirements about charging the displayed price. On my second visit, the same mailer was over $5, and I noticed pricing was no longer displayed at all. Most recently, I was charged $11 for a small roll of packing tape, which seems significantly higher than the $3-4 I've seen at other retailers. I appreciate the convenience this location has offered, but without clear pricing displayed and with costs being considerably higher than alternatives, I'll likely need to explore other shipping options going forward. I hope this feedback is helpful, as I'm sure transparent pricing would benefit both the business and its customers

I forgot to look at his name. This kid with the beard is very lazy. I think he applied for the…read morewrong job; he doesn't help customers at all, even when they ask for help.

Thanks to Mike and the team for always coming through and being helpful! Have done project with…read moreother companies but John the sign guy is ultimately my go to for signage and stickers. Thanks again

John and Mike have been the go to people for all my projects for the last several years. They have…read morevast experience, listen carefully to my project descriptions, offer practical solutions and deliver professional looking products on time every time. These have included t-shirts, jackets, banners and hats. Jay Crawford

Wow! Amazing product and responsive sales team. I walked in…read moreon a Friday afternoon to inquiry about a print job for my company. Angeline was professional and sent over a quote to me in about 30 mins. The PDF was sent in on Monday. The booklets were delivered by noon on Friday along with my business cards. I am so impressed by the quality of the print job and paper. I will be using KK graphics again.

Amazing service from KK Graphics! After receiving the wrong prints and terrible service from…read moreanother store. KK Graphics was able to help with our order 2 DAYS before our wedding! They were very communicative in making sure we uploaded the right resolution. The letters were very clear and the colors were beautiful! We'll be coming back to printour wedding photos once they come in. Thank you KK Graphics!!

Several years ago, I worked with John on my mom's funeral program. He was so patient and…read moreaccommodated all of my questions and last-minute changes. The programs turned out beautifully. After that experience, I knew I was a customer for life. Since then, I've worked on several other projects with John. The quality is always great. John is always super responsive, and turnaround time is quick.

Super fast, great quality and a really reasonable price. Love these guys. Thanks for making our…read moresenior gifts such a big hit.

Sarah here is so amazing Her customer service is on another…read morelevel Had a tough situation and she handled it Glad I came here Other UPS stores didn't answer the phone, Sarah did Went in the store and she sets a standard to treat customers

Most of the staff are extremely helpful and friendly when interacting. But there is one older male…read moreemployee I see often when picking up packages who will deliberately ignore me despite being next in line. He's moved registers and has even walked away from the counter completely to avoid assisting me. It gives me an uneasy and unwelcome feeling. I'll probably move my P.O to another location after my 6 months are over.

Their notary service was quick and efficient :) . Jason was helpful and friendly. Definitely would…read morecome back if I need something else notarized.

Quick and easy notary service for 1 document. I was in and out in 10 minutes. Jason is so fast and…read moreefficient. $15 per signature, $10 minimum for no cc fee. There is a small parking lot with 30 min time limit which is super convenient. Woild definitely recommend this place to anyone needing Jason's notary services!

I had a great experience at Office Depot thanks to Queana. She was extremely patient, helpful, and…read moreprofessional while assisting me. She took the time to answer all my questions and made sure I got exactly what I needed without feeling rushed. It's rare to find customer service this attentive these days. Thank you, Queana, for your excellent support -- truly a 5-star experience!

I had placed an order online for a custom print. While the online instructions said it wouldn't be…read moreready until 7 pm the next evening, I got a text within an hour saying my order was ready for pickup. Talk about underpromising, overdelivering! It wasn't immediately clear to me where to go for my pickup but a helpful associate pointed me in the right direction. Once I got the counter, I was immediately asked if I needed help and when I gave them my name for the pickup order, they were able to easily find it and give me my item and I was on my way.

R E N Z and Carlos didn't entertain me and gave me time and space to explain my expectations of…read moreUPS. It's a busy location and we all want our packages to be prioritized, this team is doing the best with what they have to provide 100% satisfaction. Thank you again.

Terrible experience , the staff not helpful especially your package its says arrived and they…read morecouldn't find package.

Great service when printing something. I printed a poster and it could have been easier. I was…read moretheir five minutes and the order was placed

Greetings to all, l come to this location regularly, so this review is based upon my combined…read moreexperiences; let's see how it went: Parking for this location is shared with the surrounding business in the same location; this works well for this location. Inside this location was a modestly lit atmosphere; my feelings are that it could use some brighter lighting to provide a better buying experience. The service was nice and friendly, But the Main thing that stood was the fact that there were Not Enough Workers to Run the Business; more workers can make a difference. The values are comparable to any other establishment of the same sort. Bottom Line; more workers could have more positive impact on everything.