Noreen was incredible, with customer service skills worthy of 10 stars! When I got to her counter, she explained she couldn't use the color photo I'd spent over an hour and a half getting from across the parking lot at Office Depot Office Depot because the prints weren't cut evenly or even the same size. I couldn't believe I'd spent all that time there, and the young lady who helped me had set everything up on my phone, only for me to discover they didn't even have a printer app for what I needed. Upon approaching the FedEx Office printing section, I immediately realized I had chosen the wrong business compared to OfficeMax or Office Depot, as FedEx Office was arranged like a professional mini printing warehouse. I was feeling a bit overwhelmed, trying to get it all done just one day before my son's big day, Class of 2026 graduation. Noreen was kind, helpful, and patient. She guided me through the process, and I was so relieved by her professionalism and the fact that she noticed I was exhausted. She was an absolute sweetheart, helping me figure out how to send the photos through the FedEx office photo app, and once I explained what I needed, she assured me she'd take care of everything from there. She gave me a price, and I said, "Okay, let me head back to Office Depot OfficeMax to get my refund so I can put it toward their fees." After returning with my refund from Office Depot OfficeMax, Noreen asked me to have a seat in their customer area while she worked on my photos--laminated, double-sided graduation keepsakes to wear around our necks for my son's graduation day. Noreen, thank you, my dear. You were a breath of fresh air during my time of frustration and exhaustion. By the time you finished, I was a truly happy customer, and the whole store knew it! FedEx Office in Colma, CA, is absolutely awesome, and I'm grateful to you for making my son's graduation extra special. I asked her to jot down her name, then told her manager and everyone else that I'd be writing a review guaranteed to get them all a raise, lol! When I grabbed my receipt this morning to write this review, I noticed Noreen had gone above and beyond for customer satisfaction by writing "Congrats!" with a heart replacing the dot on the exclamation point. Awwhhh, that's such a sweet and thoughtful gesture. #NOREENEMPLOYEEOFRHEYEAR2026;-)))))))) read more

Not a fan of their new (well, not really new) shipping practices where they try and get you to use their automated shipping system. The problem is that there isn't very much information provided when using that process. An example from today comes to mind. I'm shipping something that has an internal battery back to the manufacturer for repair. It doesn't seem to want to charge. When I went to use the automated check-in system, I was prompted to certify that my package didn't include hazardous materials. But, there isn't any information as to WHAT they consider hazardous. Because I wasn't sure if the battery in the package was considered hazardous, I decided to use the human based check in. The first words out of the person (who was female) who helped me's mouth was, "You know you could have used the automated check-in in." Not hi, not hello...but trying to drive me to that system. When I explained why I was going with human check in, her tone and body language were incredibly condescending. I felt like she was trying to chide me for wanting to ensure I followed their practices. I highlight this interaction because Neal and the team here have been my go to for some time both personally and professionally when I need something printed or shipped. I'm not going to change that, but I really wish they wouldn't treat people who want to be sure they are doing it right so poorly. It's not the first time I've had this challenge. This is why I decided to Yelp it. Customers should know what the experience will be like if you choose not to use their automated process. read more

Sometimes the lines are long and there's only one employee handling it all. But when there's at least two employees the line is swift. So the employees here are great. The company as a whole could improve. I only come here to pick up my FedEx packages since they always deliver when I'm away and I have to sign and present ID to prove I'm over 18 for my package. I wish I could have it just be pick up at location instead of having to go through the process of having to wait for an undelivered email in order to request pick up at location. I feel that they overcharge for boxes and packaging supplies but so does UPS. I much rather support the USPS for packaging supplies. read more

My brother got the two swords, he commented that they were well packed and was so elated, his family was there to look them over and start researching the history. It was Only $100 for packing and shipping FedEx ground (insured for $500 value) ... really worth the tracking, and extra care FedEx took to get a "family treasure" to its new home. read more

FedEx Office Print & Ship Center - Dad, in US Navy these were his swords. - Printing Services Near Me - Colma, California

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THANK YOU SO MUCH TO NANCY FOR HELPING ME WITH MY CARDSTOCK PRINTING! She was so patient with me and helped me diligently with my print job even after her shift! There were some issues with my pdf file and she was so sweet to help me print some samples until I got it right. Thank you so much for helping me out. You and the rest of the team who works here are so wonderful! read more

In need of printing services? Fedex got you covered. Our aging printer at home needs a refresh and while it is taking time for us to find one we really like, I badly needed to make high quality copies of personal files. I may have been living under a rock because apparently, copier machines are now easier than ever to operate. First off, if you're like me who does not like swiping physical cards in random machines, then the stored value card is the answer. Obtain and load a cash card (which takes bills) by using the self-pay machine which is located by the entrance door. Then, go to one of the copier machines and follow simple instructions on the screen to make copies of your documents. For printing soft copies from your personal device, there is no need to use a computer in store, just send it as an attachment via email to printandgo@fedex.com. After a minute or so, you should get an email with a unique code which you will then enter in the machine to retrieve attachment and print. It goes without saying please use caution which files to send. Now I don't know how long these machines have been in business but I surely appreciate knowing there is something I myself could personally operate without having to worry other people handle my files. Update: I did not notice before, they do have Tap to Pay option. Another great way to avoid swiping CC. read more

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Did you know that FedEx office doesn't accept hazardous packages and they must be dropped off at an actual FedEx ship center? I didn't mind having to do that but they gave me the wrong address to go to for that. I'd give zero stars if I could. Maybe train your customer service reps better. Fedex you may have to reevaluate your customer value. read more

Great place to ship or get printing done! The staff is always very helpful and attentive.

This is a conveniently located shop that offers copying and scanning services, along with shipping, postal mailboxes, and likely more services that I am less familiar. The customer service team are super friendly and helpful when it came to helping me figure out scanning on a Sunday afternoon. Convenient hours and open on Sunday, which is a huge positive. The cost to scan is $1.30 per page, so you may want to be selective in what you are scanning. read more

A convenient location with ample parking. The store is clean and tidy. The staff are friendly and helpful. I went to this store to print a couple of large posters. Jules was great! He provided me with quotes for a couple of different size options and handled my order with care. One of the posters I ordered was 3' x 5'. He kindly offered to help me bring the oversized boards to my car. I couldn't ask for better service. There's no better feeling than working with a salesperson who is patient and provides great service. There was no rushing to put in my order, and any questions I had, he graciously answered. Thank you Jules for your 5-star service! read more

I was working with Ken and he saved me over $1000 on shipping fees on a big order!!! He was able to re-pack some boxes for me and suggest a better earlier time, that was somehow cheaper in cost!!!! What a hero! I will return to this store as my go to shipping location. read more

I'd supposed to print a certificate in a matte paper, instead I picked the wrong paper. But thanks to two kind gentlemen, Ken and Ramon , who assisted and explained to me what should be properly done. Now i got another knowledge which i have never known before. Definitely i will come back to this Fedex location and ask them for assistance if needed. Thank you Ken And Ramon read more

Overcharged me by $230.00 for books that I needed to have printed and bound over the weekend. I knew my final total was wrong, so I called the store today and the lady told me she would send an itemized report of the charges since the receipt did not. She was condescending and told me that I was not overcharged. A few minutes later, the manager Stevie calls me, and tells me I was overcharged by $230.00......right after the lady I was talking to before said I was not overcharged...... It seems like it was NOT an honest mistake and the person who overcharged me did it on purpose. Stevie was very apologetic which I appreciate but I will definitely not be returning here. If they didn't overcharge me I would have given them 5 stars because the books turned out beautifully which is why I'm giving them 2 stars. read more

Workers are rude. They need training on how to properly speak to customers. I will never ever return to that place.

Teresa was absolutely amazing to work with! She helped me with my business cards so quickly and efficiently, and made the whole process feel smooth and stress-free. I appreciate her professionalism and positive attitude read more

Kevin is the best. I had to borrow a tape and also print a shipping label that was from usps and he was very helpful and kind enough to help me seal the packaging label. read more

ken was great customer service keep it up.fast and speedy service. will come back again

5* for service from Prateek the assistant manager I designed and downloaded my project from Canva so i could do a quick print for my business cards. For some reason, the design did not transfer over properly, leading to wonky cards (so be careful about that). Prateek guided me through the process and edits to look out for. Even after making the changes, the formatting just got distorted in transition but Prateek went out of his way to make the accurate changes so I could have my cards made right. He was amazing and was extremely patient. Cards came out great. read more

FedEx Office Print & Ship Center - Printing Services Near Me - Colma, California

It was my first time to pick up a package and my experience was ruined by poor customer service. One of the staff was condescending when I asked a simple question. read more

Had a drop off, fast and easy. No hassle in and out 2 minutes tops. Service was great and friendly

Unfortunately my first review of the year has to be a negative one. This location is staffed with inexperienced employees who lack attention to detail. I would have gone the self service route, but since I was not able to print four sheets on one page without help, I ended up going with their full service option. This is a flat $2.50 fee in addition to the printing fee. I asked for a preview before the final print job because I was concerned about the way the document was showing up on my phone and was told that I would definitely be showed one. After about 15 minutes and wondering when the employee who accepted the job would come back with my 'preview' I was shocked to find that they had finalized the print job (without confirming with me that I was okay with the paper quality or the font etc). The font was not at all what I had on my document, and I was very disappointed that I did not get the chance to correct this before it was printed. read more

Great service! The assistant manager Prateek Verghese went above and beyond to help me troubleshoot a PDF issue so that I could have the professional printing exactly the way I wanted. Highly recommended. read more

Had a very last minute urgent order and this location was able to fulfill it promptly and help put it together nicely. Will definitely be back. Highly recommend them for your printing needs! read more

My company to get a lot of signs printed and laminated very quickly. Called and spoke with Sarah. She told me to send her my files by email and she'd give me a quote. Within a couple of hours she emailed me with the price and said they'd be ready a few hours after my approval. All-in-all, I was very satisfied. They were one of a very few printers who were open during this quarantine. I will definitely use them again. read more

FedEx Office Print & Ship Center - Printing Services Near Me - Colma, California

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Great for printing in bulk, easy do it yourself machines that are readily available so no need to ask for help from staff. Pretty self explanatory the directions on the screen are easy to follow. read more

I came by on Saturday to mail back equipment and Ken was very knowledgeable about how to assist in packing the electronics in a safe way and provided me with professional equipment. During our encounter, I actually had left my reusable bag at the store and Ken was able to assist me in getting it back by Tuesday. Customer service was great! read more

I came here on 2 separate accounts and Prateek and Ramon at FedEx were amazing! They were so helpful with our wedding prints and made sure everything looked perfect. Super friendly, professional, and fast service -- we really appreciated their help during such an important time. Thank you both! read more

Went to return a package today and the customer service was awful. Unfortunately there was a lot of attitude coming from the service desk just because they couldn't scan a QR code. Definitely wouldn't recommend using this center as a return destination! read more

Amazing quality service. Stevie, Teresa, Prateek were all so kind to me. I really appreciate how respectful and professional they were. Definitely deserve raises or promotions read more

First time here. I came in (2:15pm) to drop off a pre-labeled package to return. I was worried there would be a long line as xmas just finished and many ppl would need to return unwanted items or dislike items. But it was not! 2 customers in front of me. Luckily it went fast. Gave my box to the clerk, he asked me if I need a receipt. I said no, but now I felt like maybe I should have. Because I never return anything with FedEx, usually when I return with amazon or target, I would receive an email that my return have been collect or scanned in. It's 8pm now and I have yet to receive an email regarding my return. But I hope they scanned it and will ship it back. This location is spacious. Clean and quite organized. I like it's bright and have natural sun light. I use to worried that I can't find a FedEx location but now I know it's here and easy parking. I can come here to returns or add this as my pick up location if needed. read more

Prateek and Edwin were so helpful during the online order process and at pick-up. There was an issue with the initial print and they immediately fixed it by offering different solutions, making sure that I was satisfied with the final product. My order was also a rush order and they made the process quick and seamless. read more

Just wanted to say thanks to Prateek. Assistant Manager . I ordered poster and had to make revisions due to an error. He was able to quickly assist me and redo the whole poster . I truly appreciate his customer service. Thank you I will definitely comeback again. read more

I was here for the first time and I had to return a box . The customer service is just amazing. I didn't get the name of the gentleman behind the register ( a middle age gentleman) . He was so efficient, so helpful, so friendly. Very respectful and professional. I wish all fedex locations had the same employees as him . I was there at around 12:30 pm on Monday 12/11/2023. read more

I wanted to say a BIG thank you to Joseph and his team. I had a last minute print job for the art show that needed to be done by same day evening. After explaining my concerns, Joseph was very patient with me, and attentive to my requests. He walked me through different printing and paper options, and pricings, and made sure the prints fit my limitations and expectations. I received the copies on time, good quality at a reasonable price. Totally satisfied with the result! Thank you again for your professionalism! read more

This place has been horrible for decades, but now that they have installed a self-service kiosk that does not work at all and allows anyone and everyone to just reach in and take whatever they see sitting inside of it literally every single miserable employee acts like you are destroying their lives by asking them to sign into their workstation, scan a barcode and hand you a receipt. You can try explaining to them that FedEx immediately denies any and all insurance claims made against packages which get left unattended in kiosks but they aren't actually capable of understanding the fact that there might be something inside a cardboard box that is worth more money than they make in a month so they will do nothing but stare at you in full-blown Idiocracy style even though they have absolutely nothing else to do beyond stand there screwing around on their phones. Demolish it already. read more

Prateek was awesome and very helpful and courteous. A very real down to earth compassionate human being .

They're the best! I needed Christmas photos printed but I didn't really come prepared except for knowing which photo I wanted and what size I needed. Teresa went above and beyond and made sure I left the store with exactly what I needed. Thank you! read more

Running late on a work holiday card and wasn't able to get a double sided postcard at the place next door and walked into this FedEx shop. Prateek, with the help of Detrone, were able to help me find the best price comparing in-store with online and got me out in a little over 1/2 hour with my cards. They look great as well! read more

Service at this location is a crap shot. It depends on who's working that day. The line is usually long. You get more consistent "better" service mailing your items at the USPS location at 1100 Sullivan Avenue or at the Office Depot a few doors down. Tip: If you're just dropping off an item with a prepaid label and you don't need a receipt, you can just leave it on any open counter. read more

We had a great experience at this FedEx Office center when printing a memorial booklet for my grandma. Prateek and Stevie were both incredibly helpful and patient when dealing with our requests and were able to give us a very fair price. Thanks for your help! read more