R E N Z and Carlos didn't entertain me and gave me time and space to explain my expectations of UPS. It's a busy location and we all want our packages to be prioritized, this team is doing the best with what they have to provide 100% satisfaction. Thank you again. read more

Terrible experience , the staff not helpful especially your package its says arrived and they couldn't find package.

Super efficient service! I was in and out within seconds. The staff was friendly, courteous, and clearly knew what they were doing. Convenient parking made the whole experience even easier. Highly recommend this location! read more

In the same lot as Westlake so parking can get CRAZY, but not impossible. I come here whenever I need to make Amazon returns and they are always quick and speedy. Very easy and smooth process. read more

Convenient location baked in the Wesklake shopping center. Plenty of parking on the lot during non busy hours. I mostly use UPS as a drop-off spot for returns. I haven't had to wait long in lines and almost always have great experiences with the service team. But lately, there were two instances with the same team member who comes off quite hostile and frustrated with their tone and demeanor. For this instance, I was making 3 separate QR code returns to the same company, which was packaged in the manufacturer's bag. I followed the return instructions, noting the following: "The UPS Store Dropoff Instructions Please bring your unboxed item(s) to an eligible UPS location. Show the QR code to an associate at The UPS Store. They will package and label your return for you. Remember to ask for a proof of return receipt Seller will process your refund after receiving your return. We'll keep you updated via email". The service member saw my items and insisted that they must be in a shipping bag, which I didn't have enough for all 3 items. Although in am aggressive tone, she gave a very understandable reason, noting that UPS needs to attach stickered shipping labels on the bagged items, and aren't responsible if the item gets lost, but her attitude was not it. I'll take it up with the manufacturer if the packing instructions were inappropriate. Honestly, if she wasn't so rude, I would've gone home, repacked it, and worked with her if it was a UPS policy to double bag them. She straight up said, "You won't get a refund if the items got lost". She's literally giving no trust in their delivery chain and drivers. Otherwise I've had great experiences with other people. read more

The UPS Store - Shipping Centers Near Me - Daly City, California

Terrible experience at this UPS Store. Staff (an Asian woman and a young male working weekend mornings) were extremely rude and unprofessional. I was told to "read my return instructions" in a condescending way, and even bad-mouthed another customer right in front of people in line. I emailed customer service but got no response. I'll be avoiding this location -- Whole Foods and Kohl's are much better for Amazon returns or another UPS location! read more

Arrived at 1pm to have something notarized. The one staff person who could do it was leaving for lunch. Clerk asked me to return at 2:30pm to have it done. Ridiculous to only have one person who can accomplish this standard service they offer. read more

I was waiting in line to make a return, the associate (a young woman) was helping a man. The man was looking for his package, the associate was claiming that it had been delivered when he stated it had not. The man was calm and did not raise his voice. All of a sudden the associate became very agitated and started raising her voice, she even made a racist remark and told him to bring a translator if he needed help. The man walked out and she continued to yell about it. Not only was she completely unprofessional, the racist remark was completely uncalled for. I hope that management can review the recording and can speak to her about how to treat customers. read more

Arrived at 5:30PM on a Monday and was served at 6:10. There was only one person working the counter, who was quick and polite, but clearly short staffed. One of my Amazon labels misprinted at home and I didn't notice until I got to UPS. In order to print here, I had to use the computer. The price was 40 cents to print two pages, reasonable. And then $3 to just use the computer, not so reasonable but I would rather pay $3 than wait again. Don't be like me and double check your label before arriving or else you'll have to pay a high fee. read more

Been here a couple times this past month. Once, my friend used their Notary service and I was there to sign documents. And a second time I had to return a wireless router to my internet provider and was told to use UPS. The location is clean and since it is in a mall, parking is convenient. Workers are friendly. read more

Had my first fingerprint scanning done. Line was quick and the owner Wilson was very patient and help me with the process. I've always come here for UPS drop off and shipping. They offer other service like notary and printing which definitely comes in handy. read more

This is a nice clean UPS that is conveniently located near stores and restaurants, so you can also run errands and get a quick bite to eat when you go to this store. I went just twenty minutes before closing and thankfully they were still open. I know some that close early, so I was glad to hear it was still open when I called to check their hours. When I walked in, I was nicely greeted by the employees before quickly being helped since there was no line. I had to get a print job and had to get a copy of my ID, which the staff helped me with. Overall, friendly and quick service here that isn't too pricey. read more

This is one of the only locations that do not have the Amazon returns kiosk. They usually only have one representative working too. The average wait time is at least 10-15 mins and she literally just throws your package on the floor. This is definitely the last time I'm coming here. read more

The UPS Store - This was the UPS store on a Monday afternoon at 5pm, one worker. - Shipping Centers Near Me - Daly City, California

Thanks for the great service, and on a stormy Wednesday too. Got my documents and necessary requirements completed. Thank you!

Ridiculously understaffed. It's a UPS store during the holiday season on a weekend 2 weekends before Christmas. No acknowledgement of the wait and no sense of urgency. One person working. Just terrible. Avoid. read more

Chris was great. The customer in front of me wanted to do some extra stuff that was going to take forever with only 2 workers there and he noticed I just had to drop something off and handled it quickly. read more

Was able to come in and drop off my Amazon return easily. I was in and out within a couple of minutes. It would be nice if they had the self service return kiosks that I've seen in some other locations but this place seemed to be a little more dated. read more

Unfriendly customer service. Very very slow for an Amazon return and was lectured about not taping box properly.

Zero Stars! As I walk in, there was only 1 person in front of me and a male and female UPS workers helping him out. It took a few minutes maybe less than 5 and after the guy left, there was a bunch of hand gestures and an argument that was escalating quietly. Or at least they tried to be calm about it. Then the female UPS workers says well the check the cameras or video and find out that way. The guy calls me next and I asked, hey is everything ok? He says yes but seems pretty bothered and frazzled. I can feel the tension and negative energy permeate from the argument they were having amongst themselves in front of me while I was waiting! I took out my box that was already to go, I even had my own label- pre-paid and printed and everything- heck I was making their job easy and stress free! UNTIL, I asked for a little tape to tape like less than a total of 12 inches! He angrily said, "uhhh we have packing tape but it's way up there, (and he pointed to the wall behind me where they sell packing tape) and we sell it because we are a high volume individually owned UPS." It was not high volume while I was there, the only thing high volume was there argument. If you want good customer service- don't come here. All the other UPS and even FEDEX places I've been to have packing tape to share IF NEEDED, NO CHARGE! Good luck! I hope a manager sees this unless they were the managers then if so, that was ALL BAD and left a dirty mess of a feeling for me to even want to go back there. They need customer service training BIG TIME! I don't mean to sound like a Karen- I don't think I was even but who charges for a bi*ch sized amount? Thank goodness there are "other individually owned UPS" stores, I'll check if they have the same "high volume piece of tape charge." 0 stars! read more

I'm just trynna figure out why there are literally 20 people in line in front of me yet there's one worker. Like I legit counted 20 separate customers...this is insane & never again will I come back here read more

The people we've come across who work here seem to consistently not be people people. We've dealt with constant negative attitudes and a general sense of the staff not knowing how to assist us with basic requests. I guess the manager, "Wilson" also pops when he feels like it and the staff seems under appreciated with lack of management. Just what we have picked up on when stopping in numerous times over the years. I'd recommend the UPS on Mission in Daly City :) read more

Staff are very polite and provide great customer service. Gave me advices at how to handle my package sent out in a rush and options to receive mails safely. read more

I'm finally updating my review, Gladys no longer works there.. thank goodness. Geraldine and her crew (Ella, Curtis, and Andrew) take great care of me and always make me feel welcome, no matter how busy it is. read more

Well, they have line up tape stickers for distancing. Good. The line moves pretty quickly when there isn't one dude stuck there arguing with the staff. I think they should have more flexibility when this occurs, the other staff should at least open another lane to not waste the rest of the people's time.. we don't want to be in an enclosed space with strangers longer than we need to. And during this time, i think they should keep the door left propped open so there isn't so many handling of the door. I had to open the door for this one dude with a giant box that barely fit thru the door. Service was pretty quick otherwise. It seems the staff knows what they're doing. I just had to drop off an amazon return that i didn't have to package. They just packaged it for me & shipped it back. Saved so much time. I feel like the other 1 star reviews left by others were quite unfair. They didn't provide tape for you to pack? Nowhere does anymore. Where on earth have you been for the past decades?? Usps, fedex, ups... do not provide free packing supplies for you unless you are a big at home seller, then you can order online free tape with their logos, but provided that you use their service long term which obviously you have to pay. The other criticism was their attitude bc staff mistakenly ask someone to go in line. Well, most people have to go in line. They made a mistake and seem rude. Big deal. You're just dropping off. Let it go. They are handling your package. They don't make 6 figures like you. Just drop off your package and move on. Not like they made you wait in line after the fact. Everyone makes mistakes. Give them the benefit of doubt. They could be new? read more

The line is all the way to the door and the ONLY staff is on the printer for 20 min. Took way too long to wait. Unacceptable.

I've only been here to send packages and return parking and make copies. Overall, the staff has always been friendly and helpful. Their services are very convenient and it was nice to see home help an elderly woman learn to make copies and they were patient. I had issues with my phone before, and i wasn't able to print my return label. The lady behind the counter didn't rush and waiting patiently for me. Overall, thank you for your patience! read more

Is this a shipping center or a daycare? The few times I came in to drop off packages the workers brought their children into work. There are 3-5 year olds running everywhere and climbing on heavy boxes and dangerous machinery. Definitely an accident waiting to happen. The workers need to arrange childcare for their children not bring them into work. read more

BE VERY careful when dropping off Amazon returns here. As others have learned their lesson here, make sure you get a receipt when dropping off amazon returns here (you should be doing this for any mail dropoffs anyways). Its been over 2 weeks and the UPS system doesnt even show its been dropped off. Luckily I have the receipt. I noticed this only happens at this UPS store. I saw they dump all amazon returns into one giant clear bag so maybe thats why. But I would seriously not drop off Amazon returns here. read more

So this is not about what they normally offer. For that, it is your stereotypical shipping center store. They have mailboxes, copiers, will take and hold UPS deliveries, etc. Pretty much par for the course. This review is about their accommodating attitude. I had an odd request, they were happy to make it happen. They didn't have to but they did it anyway. It was just plainly a show of basic human kindness. read more

Just charged me $3.51 to print....their own UPS shipping label. So I paid extra for the label itself on top of the actual shipping?! Make that make sense, PLEASE!! read more

Customer service seems to a thing of the past. Or is it? It is late is almost closing time at the Westlake UPS store, pleasant woman greets me with a smile. Sofia, the young woman was professional, helpful and very kind demeanor was refreshing. She was watching the clock trying to rush out the door. I was compelled to write about this specific Westlake UPS store. I am fan of the UPS store's convenient services, numerous locations with easy parking etc. unfortunately, some employees don't care about the clients, they appear to be distracted, annoyed or they understand, they are the face of the UPS Store and their affiliates. Hey, Westlake managers, you should praise your staff as they have on several occasions gone beyond clerks' duties. Everyone loves to complain about the negative but few folks take time to acknowledge a job well done. Sofia, thank you for having pride in your job! read more

I should have checked the Yelp reviews before doing business here, but not many are open on Sundays. I waited about 40 minutes as it was full with 2 staff on duty. I didn't realize I had to tape the 2 boxes I was returning together as Amazon provided one return slip‍So I thought I could use the tape gun sitting on the counter for a small fee. Nope, I was made to buy a roll of tape for $12. Ok my fault but the staff person was extremely rude and short with me. Not worth the wait or bad service. read more

Beware!! They will damage your package even if you purchase insurance they won't even pay you!! I called they pickup the first time and put me a hold for few mins and hung up. I called them again and they never pickup their phone. Few days later I went in the store and they said claim person is not working today. And told me they going to get someone to call me back. Which it's been almost a week already never called me. I called the cooperate they told me they going to get someone from the store to call me which never happen!! never ship anything from this store unless you want your package damage!! read more

The lady had a long line and was going extremely slow. No sense of urgency for the customers that are standing in line taking her sweet time and there's only one person at the store stood in line for 20 minutes and ended up walking out. Didn't even send off my package because the line was not moving. Be prepared to wait hours if you want to send anything off. read more

Wilson was very helpful with our shipping needs and answered every question I had and made my visit quick and efficient

This store is the worst, I don't think I've ever been helped in a timely manner. Yesterday, I needed to drop off a return, I arrived to find a line of 2 people, me being the 3rd person in line. There was one person at the counter, helping a customer. Clearly the customer had a major issue because the staff clerk took 35 minutes with her, not looking up once to see the line that had formed since I got there, the line was wrapped around the store 10 or more people waiting. I asked the lady if there was anyone else that could help her with the line and without looking up, she said NO. Not 10 minutes later someone came out from the back to start to work the line. I understand sometimes you need to wait, but this happens every time I'm at this store. Would it be too much to ask to have the store staffed, so you don't have to wait 35-40 minutes just to get a receipt for your return? read more

If you want to wait forever come here, super slow and they only have one person working

I have only had negative interactions with the manager "Wilson". He does not have any good client / customer service skills and definitely not personable as a manager. With an attitude "is my way or the highway" does not work serving customers. He refuses to provide help and insists the customers should know and if not then it is too bad for us. I have gone to the UPS in Japantown who always provide great service and greet customers that come in and they ask "Hi and welcome in, may I help you?" And the manager try to charge me to use mailing tape. Seriously?!?!? Even the US postal service will not do that ! On top of everything , the Westlake UPS is not so nice to even provide a greeting and let alone provide much assistance lately from someone who is supposedly in a manager position. I have had better services at other UPS locations but I guess it depends on the manager who runs the stores. I have been to FedEx locations with better service. UPS needs to do something about this store as I am not the only one encountering these issues. I have seen the employees very young children around 2-4 years old running around in the front and back of the store. It is not dangerous to have toddlers jumping on boxes and counters and rolling on the dirty floor? Why bring your toddlers in and let them run free screaming in front of customers? This UPS store needs an overhaul. Too bad this one is the closest to me or I would go somewhere else. I am giving two stars for a few of the helpful employees I have encounter here. read more

11.29.20 around 1:30pm The female and male employee working on this day needs customer service training, especially the Asian guy with glasses who was a HUGE a-hole from the second I walked in! He was too busy giving me dirty looks while I (the only person in there at the time) waited in line for one of them to help me. The female employee was on her cell phone and finally looked up to help me. He should find a job where he's good at it and also enjoys the actual job duties. I can say any customer facing role isn't for him. Read through a few reviews and it sounds like everyone is talking about this jerk. LOL! Ohhh, I hope there isn't another horrible male employee that works here. I only came to this location so that I can also go to Joann's, Trader Joe's, Target, and Sheng Kee Bakery. read more

Wilson is the most patient employee I have ever come across. I came in with a big item to return & he took his time helping me box it back up in a small box. I was stressed about returning this item, but he made the whole process so easy and stress free for me. Thank you Wilson!! read more