worst ever! i accidentally placed an order at the wrong red robin and so i call to remove it and get a refund because i was wicked far away from the one i placed the order at and they told me they can't refund my money because they still have to pay red robin then i call red robin and they said that they can cancel the order but they can't refund the money ce cause it's through postmates so i call postmates back and instead of helping me when i explained they didn't have to pay because red robin said they would cancel it the guy hung up on me and argued with me twice. i will NEVER order from postmates again! read more

Don't use. Originally said 30 min. Then after 20 min they called and said 45. The pizza place I ordered from is a block away. What?? read more

if it was possible i would have given them negative stars!!this app is ridiculous i ordered food and i canceled it in less than 1 min they still charge me $43 and never refund the money!!!they reason for not giving me a refund it's because it was pick up order!!!i don't see the problem pickup or delivery i used this app for my order and they are responsible to refund my money!!!in general they always over charge and most of the time orders are wrong!!!this people are thief stay away!!! read more

Ordered from postmates, got a text saying he was here when he never showed up. tried calling him and it went straight to dial tone. no way to get in contact with him and their support isn't helping at all and tried to make it seem like it was my fault that i never received it, 0/10 will never use this franchise again. read more

Do not use Postmates!!! This company is horribly shady. I recently went to a small local restaurants website and tries to order 2 items for pickup. When I checked out, I noticed it had redirected to Postmates and I had been charged several dollars more than the menu price. I immediately attempted to cancel the order but learned it could only be cancelled through the app. However, since I do not have the app, it would not cancel. The restaurant even attempted to cancel the order through Postmates but they couldnt get it to cancel either. Hours later, I finally reached someone at Postmates and was told there was nothing they could do. I explained there was something they could do, they could refund the money I was overcharged since they literally offered no service to me. They were unwilling to right their wrong. I would not recommend anyone use their service and I will continue to discourage local businesses from using their service as well. read more

I applied for PostMates 2-3 weeks ago as a recommendation from my sister. Me and my sister live in the same house so we use the same address for mailing and billing. My sister was able to deliver before she got her card but it said I had to wait to get my card to deliver. I got my card and it said my background check had to go through. I have a misdemeanor on my records from a lie that was told about me almost two years ago. Today I open my Fleet app and it says my account has been deactivated and that confused me. I send them email and they say they had reason to believe that I have more then one account. This was my first time applying for a position like this. So I explain that to them, and they say I can't get my account back because it was already terminated. They don't tell me they'll help me get another account or fix their immature mistake. If your thinking about joining this company. DON'T they will remove you for no evidence or facts. read more

I ordered from Postmates and waited well over an hour for a meal that never arrived. I have the RING DOORBELL and the video does not show anyone at or near my door. I can show proof if asked. The driver marked the meal as delivered. DeOndre, the driver did call for me to open my gate and yet never delivered. He probably delivered my meal to a different apartment. Customers can't call support for help, so I had to email support and wait for a response, which was the wrong response. Support credited me $7.85 towards a future order, which I'll never use because I will never again use their food service. My order was $15.71. Support is saying to me, accept the fact that you didn't get your order and whoever received your meal ate free off the strength of you. The Postmates application had the nerve to ask if I'd like to leave the driver a tip for a meal I never received. All I want is my money for order #422 put back to my payment method because I'll never order again with Postmates in fear of not getting my delivery. read more

I'm HUNGRY!! and me and my friends driver didn't not follow through with our order she just left and didn't even allow us a chance to contact her. The driver didn't even stay but all of 2 mins!!!! WHY is the service so YUCKY! Stick to uber eats! Do any of you people out there know how their refund policy is inquired because the meal was expensive just with the fee for delivery so IT MOST DEF NEED TO BE A REFUND PUT INTO PLAY!!!! read more

If I could give a zero I would have. I ordered from the Postmates website 4/15/20 during the COVID pandemic. I noticed once my order was ready on the Postmate website that it appears as if I was going to be picking up my own order. So I waited for about 45 minutes to see if my order would be picked up by a Postmate delivery driver. Never happened so I cancelled the order which costed me approximately $19. I requested a refund through Postmate and they denied my claim. I am so upset with Postmates because Postmates is a delivery app why would I go on Postmate to place a order for food for me myself to pick up when I could just call my order in directly to the restaurant and then go put it up. I believe Postmates is deceiving people defaulting to pick up your order to get money out of people if you are not paying attention. I've ordered from Postmates a few times and had one other complaint that was resolved. However, I informed Postmates that I will be deleting my account, telling the world about this experience, and never order from there app again. I'll stick with Ubereat because I have ordered with them so many times and have not had a problem. The only thing is that Ubereat did not have that restaurant that I ordered from Postmates on the Ubereat's app. Never use Postmate read more

Website is not working properly. Doesn't give you the actual total. And then the actual charge is different than the actual one. I actually complained about this and they admitted they overcharged me so now I'm getting a refund. What if I didn't complain? Then they hold a charge on your card which is higher than your actual total. Then they send you an email to say your delivery is completed. You won't be able to open it unless you download the app and then you won't see anything in the app unless you allow them to show your location. Very bad system. Be careful of what they charge you. read more

I placed an order with Postmates and when the pickup person got to the restaurant the restaurant informed them they were closed and would not be able to accept the order and to have it be cancelled. The Postmate delivery person told me to cancel the order which I did within an hour of the order being placed. I submitted the cancellation via The Postmates app and it noted the cancellation request had been received. Well Postmates never processed the refund so the amount that was pending finally cleared my bank account when I was told it would just drop off. When I contacted Postmates they said since it was after 5 days they could not do anything since I did not report it sooner. The cancellation was the initial contact made and it is on Postmates to actually process refunds and not my job to continue to follow up. The charge also did not move from pending to processed until the 6th day so I find this to be a nice loop hole for them to keep people's money. I submitted a second claim to their Customer Service department noting the terrible response and they send the same response and said my feedback will be used for future reference but that they could not do anything. I know they can process refunds that are owed as anytime and since they only communicate via e-mail I find it sad they sit behind that when services like Seamless have Customer Service agents you can actually speak with. I find it disheartening that during this time of crisis people are not able to get the money that is rightfully owed to them. I strongly urge everyone not to use Postmates as they are just out to make a profit and do not care about their customers. read more

My food arrived cold. The delivery employee told me she was sent to get my food first then sat at another stop for 15 before that food was ready. When Postmates asked for my feedback I told them what happened. "Max" sent me an email stating I would get a partial refund. Never got it. Now I can't fine a contact number or email to let them know. When I click on the original order it doesn't allow me to give anymore feedback. read more

scam alert. avoid this scam at all cost!! this is simply a scam. they get your money then don't deliver the food and will not refund you all of the charges. scam read more

Absolute trash. There is not a food-deliver service in existence that is poorer in customer service than Postmates. Ordered from CO on 2/13, was called an hour later by the delivery driver who stated the order was running 30 minutes behind. I was willing to wait for my dinner as I had already waited. He did not want to wait at the restaurant for 30 mins, understandably, and asked that I cancel the order. I assumed this would mean I would be refunded for the food I WAS TOLD TO CANCEL AND NEVER RECEIVED. Instead, in true Postmates fashion, I was charged for everything but delivery fees/service charges. For food I never received. And was told by the company to cancel. Then when I reached out to their Customer Service, they told me they could not refund the order due to the "fast nature of their business" and that it had been 2 days since the delivery date. I was waiting to make sure the charge dropped off my account! And those 2 days cost me a refund! THAT I NEVER SHOULD HAVE HAD TO ASK FOR IN THE FIRST PLACE! You can't write a worse business model script than this, my friends. Do not order from Postmates. Deleted my account today. read more

postmates sucks! never delived my food order from pollo loco. called restaurant and they said that "postmates" picked up my order and delived it. received a text and generated email stating my food was delivered when its not even true. im out $45.50 stupid driver doesn't know how to follow directions and correct address plus phone number. never again!!!! there is no phone number to contact driver only drivers name: simmone. postmates only has email to contact them. buyer beware of "postmates" deliveries! read more

I am beyond disappointed with my experience. I ordered pizza and they delivered me a salad. When I complained they apologized and refunded my money, however I never got the pizza I ordered!! Do they not consider wasting my time valuable? I had ordered pizza from this restaurant other times and the delivery was disappointing as well. Once the delivery guy was on a motorcycle and therefore couldn't carry a pizza box so he gave me the pizza in 3 different containers with the slices on top of each other.. Another time the pizza was carried on its side so when I opened the box it was completely smashed to the side. SUPER disappointing service, I have given them multiple chances and will not put up with this anymore. Deleting the app now. read more

Probably one of the worst customer experiences ever. I made a very large order from China Bistro in San Diego. The food arrived missing an entire meal for someone in our group. I tried to get in contact with Postmates to get the rest of the order. I sent them a message on their app (since there is no number to call on the app). It says on the app that someone will be contacting you to resolve the issue shortly. Meanwhile the person who did not get their food is sitting here watching everyone else eat while we are waiting for Postmates to "call us shortly." 3 hours later everyone has finished eating and the person who did not get their food it sitting there still hungry. Not one person called us back to resolve the issue. Today, the next day, I check the app to see what the status of my complaint is. It says "resolved." Um, I'm pretty sure nobody contacted me last night to "resolve" the issue. The person did not get to eat last night and had to stop by a taco shop on the way home. I Googled to find a number to contact someone at Postmates (a search in itself). I finally get a hold of someone at the company. I ask why it says "Resolved" on my customer service request. She says, "oh, it's because we sent you $16 to refund you for your meal." I ask her why nobody contacted us last night to resolve the issue. She states that they have no call center service after 6:00 PM. So let me get this straight, you have no customer service after 6:00 PM when everyone is getting their dinner orders even though it states that someone will be contacting you?!!!! I asked why the driver did not check if all the food was there before he left the restaurant. The lady on the phone replies "I wouldn't want the driver picking through my food." Um, checking to see if all the items are in the bag is not "picking through the food." "Sir, what would you like me to do?" I tell her she needs to refund the entire meal. She states "I'm sorry I can't do that, the order already states resolved. Is there anything else I can help you with." Um, well, I didn't know how to respond. I told her "I guess not." I would highly recommended you do not use this company. Bad experience. read more

They are the worst in every possible way. I will never again order from them. They have damaged our orders twice now. I Gabe them a second chance. Never Again. Worst delivery service so many other good ones out thetr read more

Warning to all potential drivers. 2 days after making my first 2 deliveries I get an email from postmates saying that I had breached their contract and they were canceling my service and I would never be able to use their service again. They was no reason given. I reached out to them multiple times in order to try to figure out what I did wrong. They would never give me a reason. Finally I raised enough stonk that they sent me to one of their "specialist". Who told me that they had deactivated my account because I tried to set up more than one account, which i never did. After this I asked them to please give me all the info of the person trying to open another account in my name because I was now afraid that someone was trying to steal my info and/or use my info to access other things online. Postmates refused to help me with this. Instead replying that their decision and they would no longer send me any information. Not only is this highly unprofessional but it also show me that they do not really care about the privacy and security of their drivers personal information. Do yourselves a favor and stay aways from this group. Fortunately over the past week I have found that Uber gives many more opportunities for deliveries, you make more per delivery and if you meet the easily achievable goals they will also pay for your college tuition at Arizona State University online, give free roadside service, discounted health insurance and many other perks. They really did me a favor. But I'm still worried about my personal information and how it got into the postmates system twice read more

I worked for postmates as a delivery driver 3 month, no income but outcome. Your car will be not compensated enough. Just mainly rely on tips, they take tips of a customer for their income percentage. So, literally, you become a slave to them. You use your own car, your fuel, your time waiting for the order at the restaurant which is not compensated and even if you drive the whole entire town, they just gave you $4.5 the most, plus $2 tips. It really pissed me off. When it comes to tips, they deduct it for their income percentage. They don't fully give to driver. Moreover, sometimes, restaurants take time to finish the order is totally not cool, waiting a long line forever. So, customer called and complained. Plus, we have to drive back to their door to deliver , so they cancel after waiting for 1 hr. But, picking up and waiting in line and delivering , it takes minimum 30 minutes. The longest 1 hr and 30 minutes. Once, it happened to me to one of the pizza place. Never can able to reach to customer service, I think they don't even have virtual assistant like Amazon. Totally not worth it. So, avoid this place unless you want to bankrupt yourself . Then consider working for them. After 3 months working for them, I need to change the brake of my vehicle. Therefore, please you don't make any money delivering for them. read more

I recently placed an order through Postmates and was informed multiple items were not available via text/email. I spoke to the delivery driver via cellphone and he informed me that multiple items were not available and it would take a really long time for the order to be made through that particular restaurant. We both agreed on canceling the order and me moving on to another restaurant, no problem. I understand these things happen. I was charged for the order for 81 dollars but assumed it would fall off my account once it was done processing but it didn't. I contacted Postmates customer support as soon as the charge was done processing to let them know I was charged for an order I did not receive. I was informed they could not issue a refund since the order was placed more than 48 hours prior, after doing research and reading reviews and looking up the history of this company I can see they do this so they have a window that will allow the charges to process after the 48 hour period so they are in the clear to take your money. I didn't realize how predatory the company was at this time so I wrote back explaining that I didn't realize there was an issue until the charge cleared that morning. They wrote back that they could not refund the money at this time and sent me there policy. I understand the policy but the menu listed on the app was not what was available which started the problem to begin with and the driver did not inform that I would still get charged for food that was not available. I wrote them back again explaining in detail what had happened only to get a response that they can not refund my money. At this point I realized that I was being scammed and this company has no business in the customer service industry. I've been in the customer service industry for 20+ years in multiple restaurants in multiple states. My current restaurant is considering using Postmates but I will inform of my experience so they can avoid alienating future guests that use this app. I will also be informing my fellow restaurant companions of the practices of this company. As all the people I know are servers/bartenders/general managers and owners. I will reach out to past restaurants I have worked at to pass along the warning as well. I normally am against online reviews but this company is a straight up scam with no customer service experience and I'm appalled that they are part of my industry. I will be moving forward with outside council on the issue, not just for me but for all those who have been scammed by this company. If you have had money stolen by Postmates check back on this review as I will update it with links to the proper firms that will stand up to this type of theft. I've never been so angered by a company before this. Thank you for taking your time to read this and pass the information along to your friends and family's so they do not fall victim as well. read more

No problems with the people who delivered my food, and the food itself was delicious. But their deceptive marketing and rude customer service was infuriating. They advertised a $100 delivery credit, which is what motivated me to use the service. But it expired after one week. Not many people can use $100 of delivery charges in just seven days. That is very dishonest and deceptive. The customer service agents (Shawnda D and Jeremy C) could not have been more unhelpful. They were not concerned about their dishonest business practices and made no effort to make it right. Then when I asked to just cancel my account, they told me they had the wrong email address (a lie... I'd been emailing them through my account, so of course they had the correct email address and account information), and have so far refused to cancel my account. Who knows what they will do with my information. Stay far far away! read more

The absolute worst. I have been giving out referral credits in hopes that I could get some free delivery myself! Those $6 fees just for transport add up... Well, there are no guidelines laid out for the referral program. It simply says share the code, and you both win! Well... no. You only have 7 days from the day your referral places their first order. There is no communication about if or when they do! So you're basically guessing. After several orders and 27 email exchanges between customer service reps, they left it at "Don't contact us again regarding this. There is nothing we can do." How? How is that customer service at all? There was no solution provided or resolution other than I need to keep in daily contact with people I refer to see when they place orders. So basically I need to work for Postmates? And to top it off, they called me to belittle me on the phone for 20+ minutes. You can bet your a** there was a "delete account" ticket submitted shortly after. DoorDash it is! read more

the site and service sucks. i ordered easter candy for my grandchildren. when the driver messaged me that he was on the way, they didn't have a lot of what i ordered and he "did his best" i replied and of course the text was not able to be delivered. i called your horrible customer service number and the idiot in india told me that there is no way to transfer me to the united states and they don't have supervisors there to transfer the call to. there was no receipt in the box, i have no idea what they got or what he charged me for. there is no way to actually get to the link to email you idiots, but now i understand why you make it so hard to contact you. you also won't let people post on your facebook page - too many bad posts for you????? read more

I've used DoorDash before, which is very simple to use, but it also doesn't have all the restaurants you could want on there. Unlike DoorDash, Postmates was very confusing to use. There is no actual menu to order from so you're kind of leaving it up to the restaurant and the driver to hope they get it right. It's very inconvenient, especially for someone who has food allergies. The worst part about it though was the authorization hold. I understand that since Postmates doesn't know exactly how much the food will be, it charged my card $52 freaking dollars for an authorization. That's absurd! Plus, the delivery charge was ridiculous too. I do like that you can see a picture of the delivery driver so that you know what they look like, but overall, honestly just awful. Hope that authorization amount goes back onto my card soon, otherwise Postmates will get an earful. Overall, definitely do not recommend by any means. If you want delivery, stick with DoorDash. They've been so simple and easy to use and so much more reasonable with the prices. Postmates is honest trash. read more

I am a manager at City Barbecue in Raleigh. Today I had the unpleasant experience of a postmates driver doing business at our store. I don't know her name but she picked up an order for Joyce at lunch time on 10/17/18. She was rude when she entered the store. I checked my computer for the customer's order which took about 25 seconds. It wasn't there so escorted her to the other end of the counter where the order was already prepared. She was mad at me for "wasting her time" by not telling her to go to the other register. I asked her if I could get her any sauces to go with her order for Joyce. She ignored me an told me I had to go help customers back at the other side of the counter and she asked for my name as if she was going to report me or something. She never gave me her name. I told her that she was my customer too and that I was making sure she was taken care of since she entered the line first. My other manager who witnessed all of this heard her mumbling angrily to herself the whole time she was putting sauces together(when I already told her we had them premade for takeout orders). Then she left the Postmates company debit card on the counter and never came back to retrieve it. Please teach your employees the basic nature of the hospitality industry before you send them out to represent our store to customers. I would hate for someone who spends money at our store to receive service from someone even 1/10th as rude as I did today. read more

I couldn't find a way to write a review without making a yelp account so here we are. I started working for postmates about a month ago and it didn't take me long to realize this company is a scam. First of all there is no support team to call if you encounter any problems. You only get paid an average of four dollars an order an postmates will have you drive twenty miles per order which leaves you making four dollars an hour probably even less minus car expenses. They offer "promotional" deals where you can earn $225 for 30 deliveries in five days. These deals vary by price but when I completed one that said you would earn $225 not up to $225 I was only awarded $80 and my balance only read $208 not $225 and I worked my ass off for those orders thinking I'd make $225 not $80! This is the companies way of getting you to work as a slave and they don't compensate you like they promise. When I emailed the company three times about this issue each response was automated and didn't answer the question in the slightest. Then they sent me another email asking me to rate their response! Lol I'm seriously blown away by the shadiness of this company. After being screwed over and ignored I quickly switched over to Doordash. They pay no less than 5.35 an order and very rarely am I brought too far between pick up and drop off. I'm actually saving a shit ton of gas off Doordash and am making $100-$150 bucks a day compared to $40 bucks a day with postmates. I also realized with postmates if you earn a tip on a four dollar order they pay you less for the order so that with the tip and your pay amounts to four dollar. Crooks! I'm also going to use this platform to rant about being a charger for bird scooters because this company is also a huge scam and doesn't offer help for their employees and I couldn't find anywhere online to actually write a review. I tried bird scooters out for one day, it took me four hours to find three scooters and it amounted to $12. I got my ass up the next morning to drop them off and I had issues with the release and I tried calling support. The only support number they offer is for customers only and specifically tells you on the phone that if you use this line for chargers then you will be terminated. They suggest you use the chat help support in the bird app to address issues. But when you send a message they type back "if we feel like this needs a response you will get a reply in 48 hours." Then I started getting messages on my phone about being charged $1000 if I didn't return the scooters to their nests by 7 am. I was doing the right thing as an employee but I wasn't offered any support and then I was threatened! When I did get a response it was half assed and didn't address my concerns in anyway it was just a slight threat about how I won't get paid again for not returning or for canceling tasks. Both of these companies are a huge waste of time and they don't give a shit about you as an employee. If you like food delivery and making your own schedule go with Doordash! The app can be fussy and sometimes hard to figure out at first but they pay way better and once you get the hang of it you can be making a decent salary in 8-10 hours of work. read more

First of all, I understand it is not up to Postmates LLC. to ensure customer satisfaction due to the fact that employees are random and are selected by chance... That being said I could not possibly be more dissatisfied with the service I recieved today. 1/5 stars I wish I could put negative stars. Negative 10 stars would not recommend to anyone. read more

do not use this service. i ordered taco bell and they did not have my items i requested so i got nothing for a 14 dollar charge by postmates! i called taco bell and they assured me the order was never completed because i ordered the items too early. so postmates made 14 dollars and neither taco bell or i got any of it!!! pathetic!!! read more

I do not recommend. I have given Postmates 4 chances and each of those chances ended in my misery. Between wrong food and missing food Postmates should study, practice and implement some intermediary practices. in*ter*me*di*ar*y a person who acts as a link between people in order to try to bring about an agreement or reconciliation; a mediator. When It comes to their Customer Service, I have never experienced such insolence in my life. They fail to take ownership of the fact that they ar an Online Food Ordering Intermediary. One of My orders was completely incorrect except for my coffee. I asked Postmates to have the order picked up and to refund my money. After a plethora of emails, Postmates refused to do anything about the wrong order and also refused a refund. My other three orders had missing items, in all three of them. Postmates behaved as if it was no big deal and that should just accept that fact that I was missing items. I was properly credited for missing items one of the three times. The other two times, I was crap out of luck. Basically, I forced to accept poor serviceI will not mention how I could place an order under $20 an incurred a hold of $45 3 times over for each order placed. Yes, that's well over $100 of holds for orders that is less than $20. . For now on, I will stick to Eat24, Grubhub and Uber Eats. read more

This is a straight up story, Nobody believes it until they see the results for themselves. If you are looking to make lets say $200 after fuel then depending on your location you are going to put in about 40 hours a week. I'm not making this up, you will have good weeks were you might make $400 but you will still put in about 40-50 hours to do this. Do the math people, postmates has cut the rates and gave away free deliveries to compete with doordash and others and this is all at the drivers expense. The company itself hasn't lost a dime but I have seen my earnings drop and so has the tips because this attracts cheap ass people to order food and give out smaller tips. When people feel it cost to much to order it weeds out low income lazy ass cheap people who don't really have the desire to tip. To this people we are below them so why so respect. It's just like people that shop at walmart compared to people that shop at norstom. People with money will spend money for the most part. there is no customer service when you need it, The company doesn't up date its menu items so customers can't get what they want because it's no longer available at the restaurant. Now the customers not happy because they have to do with out or take something else, now the unhappy customer doesn't tip well (your loss). Offering you a pick up 4 miles away in traffic to deliver 1 mile away and you get .55 cents for the mile,$1.60 to pick up and .50 for the drop off and a big .07 cents per minute for wait time. what a joke. Amazon is paying $20.per hour seasonal but can go permanent if you work out and you pick your own hours. Simple math .07 x 60 minutes = 4.20, a junk food meal from McDonalds will cost you about 7.00. Look at what the company is worth almost 2 billion dollars, yes 2 billion and the driver get poverty level wages. good luck. read more

Where do I begin???? Postmates are the most unprofessional tacky business ppl of all. I honestly was not expecting this at all. They do a background check on all employees. If they have a issue they allow you to dispute it within a certain time. Well one person responded & didn't have any clue about how to resolve the issue for one. Then I did not hear from anyone else about the issue until two weeks later & by then the so called employee stated that my dispute was too late & the decision was final. If that wasn't the most unprofessional way to do business if I ever saw one. You can't contact them on the phone but via email & even with technical issues they send links that don't work. If you reach out for help they still don't respond in a timely manner but want you to & even if you do they don't. Word of advice stay away from this place unless you are desperate & even then if you get stuck or something happens you might as well forget it. A lot more ppl need to be honest about businesses like this because honest hard-working ppl depend on things like this but if they don't give a damn why should you read more

Awful experience today using postmates for a office lunch and will never use them again. They cancelled my delivery when the food was supposed to be on it's way which was was confirmed and order was place a day ahead, and I was tracking the order while it was being prepared. The delivery was cancelled after the order was already supposed to be delivered to my office and the food was still waiting to be picked up from the restaurant. I was responsible for having lunch delivered for a group of 15 people which I had to leave my office to get myself because there was no other option for delivery. I don't know what kind of service this is but it is unacceptable and should not be in business. For them to send an email last minute canceling when we are relying on this service is completely disappointing and there's no customer service phone number to get a hold of anyone, this is not reliable and should not be trusted. read more

I decided to try Postmates today as I forgot my lunch and have several allergies, so can't just run to any place to get my food. I had them deliver from a restaurant that I knew had food I cold eat. The delivery said 40-55 minutes, but it only took 25 minutes and the order was exactly right. I am very pleased and will use them again. read more

This was my first time ordering from postmates and I was totally ripped off. When selecting your restaurant or meals on the menu, no where states that "you will be charged a fortune by the way after you place the order and it has been delivered" I ordered from Pepe's Cuban food . I ordered 2 beef stews, i did not want a drink because I dont drink those unnatural drinks but according to your postmates site it states that a drink is required to be chosen with the meal. So each meal came with a drink at the price of 8.99 total each meal pretax and service charge. I also used a retail me not coupon of $10 off which made my price even lower. How is it that when my order is delivered, i get an amount on my card stating that i owe you $42.05? I would please like my refund for the difference in which i was promised when i placed the order (an $18 difference). I signed up for the free trial for FREE shipping. My total came up to $24 and change including tax and service fee. When your guy came here he handed me the bag of food which both meals had the food and gravy dripping out into the bags because he held them incorrectly. I have pictures which I am going to post on yelp and other review sites and you're forcing me on your site to give him a tip? This experience is just not fair. read more

I am deleting my postmates account asap. I have not used the service in 6 months and received a notification saying my delivery in a totally different state was on it's way. I immediately logged in and canceled the order and the screen started I would be charged a 3.99 cancellation fee since the restaraunt made the food. I attempted to contact postmates to inform them of the fraudulent charge immediately only to find out you are not able to call them and all disputes must be done through the app. 48 hours later after my credit card was charged the full 55 dollars for the meal I didnt order the manager thomas s. Sent an email saying my account has been frozen while he looks into the issue. 24 hours later I have not been issued a refund or heard back. You would think the customer would come first. I will never use this service again and highly recommend others delete their accounts also before they get money stolen. read more

DO NOT USE THIS SERVICE! Ordered from a Chipotle before an overnight shift, two hours later, still no food. After an hour I tried to cancel the order and just go there myself, but was told I couldn't cancel it without being charged, so I ended up waiting. 30 minutes after the store had closed, I was told that my order was canceled. Looked up reviews on google play, and many people seem to have had the same experience. I did not receive any notification about the food, until after it was canceled. If they're gonna f* up the one basic service they provide, delivering food, let your hungry customers know when you aren't gonna be able to deliver their food. Preferably before 10.30pm. Worst service I have ever encountered. read more

DO NOT ORDER FROM THIS SERVICE!!!!!!!!! Okay, so I read about a new Halloween-themed item at Burger King(Nightmare King), and also read that a delivery service, Postmates, would deliver it for "free". Well, after not finding the item on their website, or the price, I called my local BK and got the total. Because I was working from home, I thought I'd try this "free" delivery. I placed my order, then noticed at the bottom, that my $11.57 "free" order resulted in a $46.02 temporary hold on my debit card!!! $46.02 FOR AN ORDER OF $11.57? They claim it will be updated "within 24 hours". Well, here's the deal--feeling generous, I gave a tip of $2.43, only to see this morning, that yes, the delivery charge of $5.99 WAS waived, but I was charged a "small cart fee" of $1.99 PLUS a "service fee" of $2.43(my tip amount, hello? I got charged that TWICE!!!) so that my "total" for my $11.57 order was $18.42!!!!! NEVER. AGAIN. This is goddamn highway robbery. UberEATS offered me a free delivery and guess what? IT WAS FREE!!!! Fuck this goddamn money-grabbing sham. I will NEVER order from them again and I urge you to use EXTREME CAUTION when responding to one of their "free delivery" sham promotions. Total fucking bullshit. Also, their only avenue of complaint is via email, too. Believe me, I sent them a blistering email. We shall see how they respond. read more

Not only do they tack on an extra 10 dollars in fees, taxes, and delivery charges but on top of that they still want a tip for the driver which i get but seems ridiculous after paying a 5.99 delivery fee. And even after all of that my driver said it was delivered when it never was and now after emailing postmates because the dont have a contact phone number that works it just says reach us online. They emailed me back saying it shows he was at my house but i took too long? They refuse to refund my money i didnt get my items and i went outside as soon as it said he was here and i even walked up and down my street after waiting on my stoop like an idiot for 5mins and i saw nobody. So not only did i not get anything but they charged me in full and listened to a bullshit driver. The crazy thing is if i order a pizza he wouldnt sit in his car he would get out and look for my house and bring it to the door. I DO NOT RECCOMEND ORDERING FROM THEM USE ANOTHER APP IF YOU MUST. read more

So let me start with saying that I've worked customer service/retail for the last 5 years, and I NEVER post bad reviews because I'm exceedingly understanding that things can happen that are outside of your control. However, I have had multiple ridiculously bad experiences with this service and I'm out of excuses for them. I order delivery a lot, so I payed for their unlimited service which I quickly found out is a COMPLETE scam. It supposedly gets you free delivery but not to every restaurant, and then they can still charge you a "service fee" that's as much as th delivery fee would be. Cool. Multiple times I've had them run extremely late on my order, not notify me they're running late, and then out of nowhere cancel my order because no one is available to deuver it anymore (???????) no one is available to deliver an order I placed an hour and a half ago? Seriously? And they never offer you anything for it. Tonight was the last straw. I had yet another order that all of the sudden was going to be 40 minutes + late. Then I get a call from someone saying their app is super glitchy, their post mates is running late, they couldn't find my contact information and the item I ordered from the rrstauranf hasn't been available on their menu for over a year. Great. I'm beyond pissed at this point but I don't believe in taking it out on whoever is on the other side of the phone so I just say I understand. It happens. He tells me that I can get a refund but that I will need to email their headquarters. Whoever I was speaking to in the phone was very nice and apologetic but I HAVE TO DO SOMETHING ADDITIONAL TO NOT GET CHARGED FOR SOMETHING YOU DIDN'T DELIVER TO ME? ARE YOU KIDDING ME!?!? This company needs to get their s*** together, this is ridiculous. read more